Scarlet House

123 Westward Road, Ebley, Stroud GL5 4SP
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9.6 149 Reviews
  • Scarlet House, Stroud
Scarlet House is an ultra-modern care home providing round the clock residential, nursing and dementia care, on a respite or permanent basis.

Situated in the heart of Stroud, the care home provides the ultimate in comfort and luxury, with excellent facilities, including a welcoming café, cinema room and hair and beauty salon. From the delicious and nutritious food to the activities on offer, everything is tailored to residents' interests.

When your loved one joins Scarlet House, they will be able to continue doing all the things they've always done while enjoying a fun and comfortable lifestyle. Everything in the home is focused on enabling residents to get the most out of every day.

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Care Provided by Scarlet House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Suzanne Tullet (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (86)
    • Single Rooms with ensuite Wet Room (86)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Scarlet House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,627
    • Self-Funded Residential Dementia Care from £1,717
    • Self-Funded Nursing Care from £1,867
    • Self-Funded Nursing Dementia Care from £1,957
    • RESPITE Self-Funded Residential Care from £1,837
    • RESPITE Self-Funded Residential Dementia Care from £1,927
    • RESPITE Self-Funded Nursing Care from £2,077
    • RESPITE Self-Funded Nursing Dementia Care from £2,167

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Scarlet House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Scarlet House Reviews (149)

Total of 149, showing 81-100
9.6

Scarlet House has a Review Score of 9.6 (9.583) out of 10, based on 63 reviews in the last 2 years. Over all time Scarlet House has 149 reviews.

Overall Experience

  • 108
  • 34
  • 6
  • 0
  • 1

Date Published

149
21
40
63
86

Review from K J (Daughter of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care my mother receives at Scarlet House. We have always been warmly welcomed and kept up to date with my mothers care by all the staff. My mum is always very happy and cheerful, which means a lot to us, and we never feel concerned about her welfare.

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Review from Cherie W (Daughter of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Scarlet House before her death in June 2020. My family and I will be eternally grateful she was so fortunate to have had the opportunity to spend that precious time in the care of such wonderful, kind, professional staff and volunteers in this lovely home. This March, I was
contacted by the home who made me aware of a planned Remembrance Ceremony on the 23rd March 2021 to honour the memory of residents who had been lost since the first Lockdown. My daughter and I attended (everything meticulously planned regarding Covid restrictions) and were deeply moved by such a caring and thoughtful act. Yet again, the care and respect shown by the staff of Scarlet House was very much in evidence and reinforced my own and my families appreciation of all they had done for my mother and ourselves and continue to do for their residents and their families. Thank you all.

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Review from Sue A (Daughter of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went to Scarlet House for two weeks of respite care. All the staff have been very caring and put our minds at ease throughout the two weeks. We would have no hesitation in arranging care for Dad at Scarlet House in the future.

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Review from Lesley B (Niece of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very friendly to resident and visitors.
Avery welcoming home.

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Review from Douglas J (Nephew of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has been a resident of the home for a while now, and he always praises the staff for the time they spend with him. He has suffered from bouts of loneliness in the past after my aunts passing, but since making his new home at Scarlet House, his spirits have lifted considerably.
My own experiences
with the staff have been very positive; they can't do enough to make him comfortable and cater to his needs. Covid has provided its challenges, and we have been unable to visit recently but have been able to keep in touch via the phone as have all the family. I look forward to when we can travel and visit again.

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Review from Alison F (Daughter of Resident) published on 15 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum needed to move into Scarlet House for respite care after the hospitalisation of her husband. Mum has dementia and cannot be safely left on her own. Sadly, her husband caught Covid and died in hospital just before Christmas. Scarlet House has been amazing throughout this journey with us. The Customer
Relations Manager has been a fantastic support, getting Mum Covid tested the same day as I made the initial call, to helping me with paperwork and making Mum feel so welcome. The lifestyle lead has been so important as we had to break the news to Mum that her husband had died through the visiting pod as we went into tier four lockdown. He has kept in touch, told me how Mum is coping and arranged to stream the funeral too as she is unable to attend. The care by the team is great and she adores everyone. We are so pleased to have chosen Scarlet House for Mum. Thank you All.

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Review from Jan G (Daughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Scarlet House - my father has been there for several years and is happy there. It's a lovely place to visit when possible - the coffee bar is great. The staff are all very friendly and helpful.

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Review from Christine K (Daughter of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has lived at Scarlet House for almost 4 years, and my brothers and I chose this care home for its lovely en-suite rooms and bright and airy surroundings. Mum is 97 years old and has dementia. Whilst things have not been perfect over the years, our issues have been listened to and acted upon. Mum
is cared for and treated with dignity and respect. Since lockdown, Mum no longer recognises us, but the kindness and love she receives from the care staff is exceptional. She is calm and happy which gives us peace of mind. We cannot thank the staff enough for their extra care during this pandemic.

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Review from Caroline P (Daughter of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the standard of care that Mother has received. Recently she has had some health problems and staff contacted her GP quickly and got her the relevant treatment. She was well supported during her recovery. When staff speak to us about her they show genuine concern and love
towards her. My mother is, by nature, a rather retiring person, but staff have gone to great lengths to encourage her to join in activities.

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Review from Tamsin (Daughter of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Scarlett House have found themselves in a unique position since March 2020. The extreme nature of the Covid lockdown and the absolute need to protect vulnerable residents has meant that in the absence of family visits they themselves have become 'family'. I have been both moved and impressed
by their ability and willingness to adapt and assume this incredibly difficult role in unprecedented circumstances. They have delivered - and continue to deliver - quite amazing care with their unending good humour, extra kindness and understanding. I particularly want to thank nine of the staff members, and the lovely chef who made my mum her very own batch of Rocky Road! Thank you all so very very much.

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Review from Andrew H (Son of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Scarlet House for a number of years. This year, for obvious reasons, has been the most challenging. I have nothing but the highest regard for the standards of care and safety my mum has received. It hasn't been perfect BUT it has been consistently excellent and that is
down to the processes and procedures that have been put in place and the attitude and care of the staff that executes it. I'd rather my mum wasn't in a Care Home but I'm glad that she is at Scarlet House.

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Review from Heather (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During this Covid-19 crisis, the staff have gone out of their way to enable us to have contact with Dad. These weekly zoom meetings have provided contact and have kept all our spirits up. We know that Dad is good hands and send thanks to all the team for everything they are all doing in difficult circumstances.

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Review from David C (Husband of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife who suffers from dementia has been a resident of Scarlet House for well over 3-years, and she has been extremely well cared for and made to feel totally at home. Despite her illness and physical handicaps, she is welcomed in all activities. Her medical needs are given the attention they require,
but just as importantly, her personal mental scenario has been understood and catered for.

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Review from Theresa W (Niece of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle wasn’t at Scarlet House for too long before he passed away but the care and love he received from all the staff was really appreciated as we couldn’t visit him because of covid-19.
Knowing his last few months at Scarlet House were happy made it easier for us as a family being separated from
him.

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Review from Shani W (Daughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When you are in the position of having a loved one in a residential home in the middle of a pandemic, you have to rescind all your personal care of that person to the staff and management. Scarlet House staff have given us a sense of reassurance by always making sure we can communicate with our mum,
keeping us informed and just being there for all their residents. This is an unbelievably difficult time for them too. They have often been working longer hours, having less people available, but we have still seen nothing but a caring attitude and determination to do the best by the residents. The updates from the Care UK CEO have also been helpful.

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Review from Linda H (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lovely Customer Relations Manager at Scarlett House, Stroud; well, this is one hell of a lady you have on your team at Scarlett House.
My late mum was there for a short period 27/2/20 - 21/3/20. As Mum had been in hospital since the new year, Scarlett House was highly recommended by friends of
mine who’s loved ones spent their final time on this earth there. I knew Mum was looking at end of life care and Scarlett House did exactly that and more, not only for Mum but myself and family too.
The Customer Relations Manager fought with everything she had to get my mum moved in ASAP and carried on even after Mum took up residency.
Every single one of the team who looked after Mum needs to pat themselves on the back as they did a great job looking after my mum and every other resident there. My mum loved the banter and sarcasm with the lovely male carer, as she got as good as she gave, and even another carer who brought a tear to my eyes was singing with her. They all do a tremendous job, one which I couldn’t do as it’s not easy when some are difficult and rude to them, even though they don’t realise they are, my Mum was one of them. Dementia is a very cruel disease and Mum's escalated within weeks of being diagnosed but I’m thankful that she still knew who we were right up to near the end. And very thankful she was in Scarlett house.
So the Customer Relations Manager really needs an award if you do them as she is truly one in a million and I will be eternally grateful to her.

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Review from Alison A (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone we came into contact with at the home was so helpful and friendly and made what could be a traumatic dreaded experience so smooth. When in a situation when you have to put a parent into care the ‘can do’ attitude of everyone at Scarlet House was so reassuring.
Although my father spent a
relatively short time in the home before passing, as a family we felt we could breathe as we knew he was in the best place.
Towards the end, the staff were so amenable with all the restrictions of COVID-19 ensuring the family had contact and he knew people cared and he was not alone. This has given us solace and we will be eternally grateful.

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Review from Christine G (Daughter of Resident) published on 18 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has a lovely, well-appointed room. Everyone connected to her care is cheerful and efficient. Carers are always willing to discuss how Mum is getting on. She has always had good things to say about the food. I would recommend Scarlet House to anyone looking for a safe and caring environment for their
loved ones.

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Review from Alison C (Daughter of Resident) published on 13 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Scarlett House highly enough. We had tried to convince my mother who is 97-years-old for the last 10 years that she would really be better off in a care home but she flatly refused to even talk about it. We were so happy when my mum had to go into a home in December and we were able
to get her into Scarlet House. She absolutely loves it there. She has a lovely room with a view over the common. There are kind helpful carers, you can visit whenever you want to, home-made meals and even allowed a glass of wine.
The ladies in the admin office are also extremely helpful and nothing is too much trouble, though they don't have a spare minute in the day, you are always made to feel welcome if you need to talk to them about something.
Thank you everyone but especially the carers who have made my mum so content and happy. Definitely 10/10!

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Review from David W (Son of Resident) published on 13 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very helpful and made every effort to make my dad feel as comfortable and happy as possible. Very nice rooms and facilities.

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Current Review Score: 9.6 (9.583)

Overview of Review Score

The Review Score of 9.6 (9.583) out of 10 for Scarlet House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 63 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Scarlet House is calculated as follows: ( (495 Excellents x 5) + (193 Goods x 4) + (40 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 738 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Scarlet House is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 61 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Suzanne

Suzanne Tullet

Job Title: Home Manager

Joined: 2023

Having previously led the team at Winchcombe Place I’m excited and feel privileged to lead a new team and ensure that everyone’s supported, working together and managing a team I’m proud of.


I started my working career after studying for a Pharmacology degree, which led me to work in a community pharmacy and after hearing all the wonderful things about Care UK I wanted to try something new in my career, so I joined Care UK.


Previously at Care UK I was Deputy Manager at Winchcombe Place and have taken part in the Future Home Manager Program to help me develop my skills and understanding of home to be a successful home manager.


Within my role, I believe you need to be knowledgeable in a wide range of key areas, responsible, approachable efficient and understanding which has helped me develop a successful team.


Outside of work, I love to dance and previously I’ve been featured on television in a dance competition.