Scarlet House

123 Westward Road, Ebley, Stroud GL5 4SP
Submit a Review
9.6 149 Reviews
  • Scarlet House, Stroud
Scarlet House is an ultra-modern care home providing round the clock residential, nursing and dementia care, on a respite or permanent basis.

Situated in the heart of Stroud, the care home provides the ultimate in comfort and luxury, with excellent facilities, including a welcoming café, cinema room and hair and beauty salon. From the delicious and nutritious food to the activities on offer, everything is tailored to residents' interests.

When your loved one joins Scarlet House, they will be able to continue doing all the things they've always done while enjoying a fun and comfortable lifestyle. Everything in the home is focused on enabling residents to get the most out of every day.

Show Scarlet House on the Map

Care Provided by Scarlet House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Suzanne Tullet (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (86)
    • Single Rooms with ensuite Wet Room (86)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Scarlet House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,627
    • Self-Funded Residential Dementia Care from £1,717
    • Self-Funded Nursing Care from £1,867
    • Self-Funded Nursing Dementia Care from £1,957
    • RESPITE Self-Funded Residential Care from £1,837
    • RESPITE Self-Funded Residential Dementia Care from £1,927
    • RESPITE Self-Funded Nursing Care from £2,077
    • RESPITE Self-Funded Nursing Dementia Care from £2,167

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Scarlet House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Scarlet House Reviews (149)

Total of 149, showing 101-120
9.6

Scarlet House has a Review Score of 9.6 (9.583) out of 10, based on 63 reviews in the last 2 years. Over all time Scarlet House has 149 reviews.

Overall Experience

  • 108
  • 34
  • 6
  • 0
  • 1

Date Published

149
21
40
63
86

Review from Beverley D (Daughter of Resident) published on 6 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Scarlet House were so helpful from start to finish. The staff were lovely to Mum and treated her with such respect, dignity and kindness. The facilities were everything that was needed.
The support for the family was amazing and we cannot thank you enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anjonio A (Son of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care they provided my mother was excellent throughout.
Including a special evening for her, it was wonderful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R T (Son of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and the level of care exceptional. My mother has been looked after extremely well. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline L (Niece of Resident) published on 16 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first day my Aunt came to live at Scarlet House, she has been welcomed and made to feel special and valued.
Every member of the staff there has been most helpful, friendly, warming and caring.
Whenever I call to visit her, the staff are always welcoming and caring.
I would like to
extend my grateful thanks for everything they have done for my Aunt, and for being such a friendly, efficient and welcoming team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kate T (Daughter of Resident) published on 18 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so appreciative of the quality of care my mother has received since she moved to Scarlet House on a respite contract in September. She was in a very fragile state having spent the previous 4 months in hospital, at times, critically ill.
It has not been an easy transition for her to make but
every member of staff at Scarlet House made her - and us - feel welcome and reassured. Having visited a number of homes prior to choosing Scarlet House, the stand out features for me are the bright and cheerful environment, the range and frequency of activities for residents, the personal attention and care offered and the way in which relatives/friends are made to feel very comfortable as visitors and carers. The difference in my mother's condition within a month was remarkable and she began to be able to do things again that she had not been able to for some time before her hospital stay - exercising, going out to the cinema, improving her mobility and socialising.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew B (Son of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I are very happy that our mother is a resident now in Scarlet House, following a period of respite care at the home after a long hospital stay. She is very settled in her room and so much less anxious than when she was trying to cope in her own home. The staff are most attentive and caring
- nothing is too much trouble - and they go about their responsibilities with cheerfulness and professionalism. I am kept informed when my mother is unwell or just not her usual self. There is a genuine family feel about Scarlet House, making the home feel really like a "home".

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F M (Daughter of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are extremely happy with Scarlet House. On entering the building there is always a warm, welcoming atmosphere. Excellent facilities for the residents and always something to occupy the residents on a daily basis. Staff are extremely helpful day to day. Regularly asked if, as relatives
of the residents, there is any more that can be done or improve on with regards to the level of care. The answer is almost always no as we are kept well informed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Veronica H (Sister of Resident) published on 12 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff very helpful and have been impressed with the level and standard of care given to my brother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie F (Wife of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was nice to know that Scarlet House was able to help at short notice.
All of my family are so grateful for the caring way and kindness they give him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin S (Respite Resident) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's like one big family to me. The staff are excellent, the activities are more than excellent, I should have come here years ago. I love being able to go out and the activities team support that massively, there is no shortages of visitors.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Victoria L (Daughter of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So very pleased for the care and love my Dad was given!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Zoe J (Daughter of Resident) published on 30 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last few months, my stepfather has been treated with dignity and amazing care by Scarlet House care home. The place and staff have created a lovely atmosphere in the care home for dementia patients, including end of life.
Thank you for your care for papa.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shani B (Daughter of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff on Ocean Suite were incredible!
Couldn't have asked for better care for my dad! Staff were extremely gracious to any family at all times!
Thank you from the bottom of my heart!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa M (Daughter of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I have visited our dad on Ocean floor 3 times from Canada. Each time we are absolutely amazed with the care and love that each staff member shows to all residents here.
They go out of their way to serve both residents and guests with utmost in concern and care. So accommodating, kind
and we are so grateful for this "above and beyond" care given to our father. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie H (Daughter of Resident) published on 24 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at Scarlet House in early February from hospital, since she arrived the whole experience for her has been just what she needed. The care from nurses, carers, management has been excellent, nothing is too much trouble and everyone seems happy and caring. Thank you Scarlet House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia S (Wife of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You really could not ask for better. My husband has been at Scarlet House since July 2018. The care is wonderful. That is coming from a retired nurse.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan C (Respite Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay was very agreeable and care given to my needs. Lovely food and sharing together was good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L M (Daughter of Resident) published on 5 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We chose Scarlet House for my father who had Alzheimer's, the home is modern and has a lovely coffee shop and some lovely staff although we felt that care and activities were definitely focused on the mentally more able residents downstairs. Staff moved between the normal residential care and upstairs
into the Dementia 'wing' and this meant that care was not consistent in its approach. Unfortunately, the home decided they could not cope with my father's behaviour and asked us to remove him (very stressful with no prior warning). Thankfully this worked out perfectly, moving to a different charity run local specialist dementia only home where his problem behaviours vanished overnight.

Reply from Amy Wilson, AD at Scarlet House

Thank you for taking time to provide feedback on Scarlet House. We are delighted to read your positive comments about the staff and safety, and the food and facilities we offer. There are occasions where staff have to work across different suites in order to provide the best care and support for residents. This is to ensure we maintain our high staff to resident ratio, which is in line with Care UK’s standards and is one of the highest in the sector. We have a full time lifestyle colleague in the dementia suite who provides residents with the stimulation and activity which is right for them. We are sorry to hear about your experience with your father. Regrettably there are occasions when we are not the right care service for a resident. We are pleased your father is now settled. It has been unfortunate the home has not had a permanent home manager for some time but we have a new manager starting in October, as well as a new deputy manager. The new management team will be instrumental in cementing the great care our residents receive every day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David C (Nephew of Resident) published on 11 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We decided to move my Aunt to Scarlett House in the spring of 2018 after a brief spell in hospital and because she was very unhappy about returning to her previous care home.
The staff at Scarlett House handled the whole process extremely effectively and as a family we felt the standard of care was
excellent and a significant improvement on her previous facility.


My Aunt sadly died at the end of June but we cannot fault the care she received during her brief stay and would not hesitate in recommending Scarlett House to others.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth B (Niece of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am generally very happy with the care given to my uncle.
Some issues I have previously raised do not appear to have been dealt with (ie arranging support tights for very swollen legs).
While his personal care is well maintained, I would really appreciate more time being spent with him to encourage
him to interact and hopefully get involved in some activities
I think there should be more TV channels available for residents.

Reply from Samantha Debenham, Marketing Support Administrator at Scarlet House

Thank you very much for your positive feedback about your uncle’s care at Scarlet House. All our residents are encouraged to take part in activities. Our new manager, who is very passionate about activities, is currently planning a new programme and residents are being asked what new activities they would like. Your uncle will continue to be invited to join in but we have to respect his wishes if he doesn’t want to be involved. In the home, we do have Freeview TV which offers 70+ channels. We are sorry to hear about your concerns about his support tights. The manager will address this with you directly due to patient confidentiality.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.583)

Overview of Review Score

The Review Score of 9.6 (9.583) out of 10 for Scarlet House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 63 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Scarlet House is calculated as follows: ( (495 Excellents x 5) + (193 Goods x 4) + (40 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 738 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Scarlet House is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 61 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Suzanne

Suzanne Tullet

Job Title: Home Manager

Joined: 2023

Having previously led the team at Winchcombe Place I’m excited and feel privileged to lead a new team and ensure that everyone’s supported, working together and managing a team I’m proud of.


I started my working career after studying for a Pharmacology degree, which led me to work in a community pharmacy and after hearing all the wonderful things about Care UK I wanted to try something new in my career, so I joined Care UK.


Previously at Care UK I was Deputy Manager at Winchcombe Place and have taken part in the Future Home Manager Program to help me develop my skills and understanding of home to be a successful home manager.


Within my role, I believe you need to be knowledgeable in a wide range of key areas, responsible, approachable efficient and understanding which has helped me develop a successful team.


Outside of work, I love to dance and previously I’ve been featured on television in a dance competition.