Scarlet House

123 Westward Road, Ebley, Stroud GL5 4SP
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9.6 149 Reviews
  • Scarlet House, Stroud
Scarlet House is an ultra-modern care home providing round the clock residential, nursing and dementia care, on a respite or permanent basis.

Situated in the heart of Stroud, the care home provides the ultimate in comfort and luxury, with excellent facilities, including a welcoming café, cinema room and hair and beauty salon. From the delicious and nutritious food to the activities on offer, everything is tailored to residents' interests.

When your loved one joins Scarlet House, they will be able to continue doing all the things they've always done while enjoying a fun and comfortable lifestyle. Everything in the home is focused on enabling residents to get the most out of every day.

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Care Provided by Scarlet House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Suzanne Tullet (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (86)
    • Single Rooms with ensuite Wet Room (86)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Scarlet House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,627
    • Self-Funded Residential Dementia Care from £1,717
    • Self-Funded Nursing Care from £1,867
    • Self-Funded Nursing Dementia Care from £1,957
    • RESPITE Self-Funded Residential Care from £1,837
    • RESPITE Self-Funded Residential Dementia Care from £1,927
    • RESPITE Self-Funded Nursing Care from £2,077
    • RESPITE Self-Funded Nursing Dementia Care from £2,167

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Scarlet House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Scarlet House Reviews (149)

Total of 149, showing 121-140
9.6

Scarlet House has a Review Score of 9.6 (9.583) out of 10, based on 63 reviews in the last 2 years. Over all time Scarlet House has 149 reviews.

Overall Experience

  • 108
  • 34
  • 6
  • 0
  • 1

Date Published

149
21
40
63
86

Review from Gail L (Daughter of Resident) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff responsive and caring. The facilities are excellent and we always find the atmosphere good. The design of the building allows my mother to wander at will in a safe environment without becoming lost and distressed.

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Review from Dorothy H (Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is light, airy and spacious with what one may describe as "wedding venue" style! Lovely wall spaces for display but, alas, no art!
Equipment, where provided, of a high standard but apart from dining chairs, chairs have been chosen for looks rather than utility. e.g. Most are far too low to
allow people to get up from, no riser/recliner chairs that I have seen.
One hairdryer for 92 occupants- kept in hair salon. Activities are backward looking and do not provide stimulation on the whole. e.g. Too much showing of 50 and 60-year-old films etc and patronising singsongs. Major film showed on TV in unsuitable room while the purpose-built cinema was used for a meeting.
Wonderful atmosphere which is non-restrictive, free and easy and the young staff are a delight. Food- adequate but some cheap food e.g wet, cold, no excuse.
Please note I have given a full verbal report to the manager.

Reply from Samantha Debenham, Marketing Support Administrator at Scarlet House

Thank you very much for your positive comments about Scarlet House. We are delighted you think the home has a wonderful atmosphere and that the young staff are a delight.


We are sorry that you feel the activities are unsuitable. At Scarlet House, we are committed to offering a range of fun and interesting daily activities, based on residents interests and hobbies. If there is a hobby or interest you would particularly enjoy or a particular genre of film you would like to watch then please do let our lifestyle team know.
With regards to your comments about the food offered, all our meals are freshly prepared and cooked by our own chef using quality ingredients. If you have a particular favourite dish that you like cooked in a particular way then our chef will only be too happy to prepare this for you. With regards to the provision of hairdryers, this is certainly something we will review.


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Review from R M (Respite Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All very good except for the food - poor quality ingredients, badly cooked and presented. Meals served often different to the printed menu. Activities often cancelled without warning and not geared to residents interests. Also poorly advertised. Visitors made very welcome and an open atmosphere.

Reply from Samantha Debenham, Marketing Support Administrator at Scarlet House

We are delighted to hear your positive comments about your care at Scarlet House. We appreciate your feedback about the food and activities. All our meals are freshly prepared and cooked by our own chef using quality ingredients. If you have a particular favourite dish that you like cooked in a particular way then our chef will only be too happy to prepare this for you. Our menus are prepared in advance and there are times when plans have to change, due to ingredient availability. Checks are now in place to ensure the displayed menus are correct. With regard to the activities, there are occasions when they have to be cancelled due to staff sickness. However, we do try to minimise this as much as possible so that we don’t disappoint. We provide a wide range of activities based on residents interests but if there is a particular hobby or activity you enjoy then please don’t hesitate to mention this to the lifestyle team


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Review from P H (Son of Resident) published on 17 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, a good program of activities and food which mum likes. My only gripes are that her hearing aid isn't always working when I visit (so it isn't being checked) and once she got taken on a trip on a day she should have been at a medical appointment.

Reply from Samantha Debenham, Marketing Support Administrator at Scarlet House

Thank you very much for your feedback regarding your mother’s care at Scarlet House and your positive comments about our care team, activities and food. We are also pleased that you feel residents are treated with dignity and that safety and security are good.
We are sorry to hear your concerns about your mums hearing aid. Your mum was self-caring with her aids since she moved in but has been struggling to put them in and didn’t ask our staff for help. Now, following our conversation, we have an agreed plan that your mum’s carer will be responsible for ensuring her hearing aids are in.
With regards to the missed appointment, your mum decided that she wanted to go on the outing rather than go for her appointment. As your mum has capacity we have to respect her decisions.
Thank you again for taking the time to provide your feedback and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.


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Review from Ann D (Daughter of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall very pleased with everything apart from meals.
If restaurants can provide hot flavoursome meals I can't understand why Mum's is so bland and served on cold plates - prefers tinned soup rather than cooked on premises.
Staff are very good and friendly.
But I do think she is in the best place
even if she doesn't.

Reply from Samantha Debenham, Marketing Support Administrator at Scarlet House

Thank you for your positive comments for the care and support we provide and we are grateful for your constructive feedback. We are sorry to hear that the food offering has not met your expectations. The equipment we serve the meals from should ensure both the plates and the meal itself are of an adequate temperature. We will, of course, review this with the team and make improvements where possible. We take great care in our menu planning to offer a variety of choice for residents, however, the home manager Pyela would be more than happy to discuss your mother's preference with you, so that we can create a meal plan that will suit her individual requirements.


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Review from Jane B (Relative of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The atmosphere in the care home is generally very cheerful. Reception are extremely pleasant and make you feel welcome. The home made cakes and biscuits along with the accessible drinks really make a difference when you visit and it is really nice to be able to share a drink with your relative. The
cleanliness is generally good and the home always smells clean, however, the cleaning staff often appear rushed and the little things don't get done.


The care staff are always very professional, treat the residents with respect and dignity, often in challenging situations. The only failing here is when things get promised and then don't happen, like nail cutting and baths. The activity staff could be more proactive in rounding up residents.


Reply from Samantha Debenham, Marketing Support Administrator at Scarlet House

We are delighted with the positive comments and scores for the care and support we provide and we are grateful for your constructive feedback. We are sorry to hear that you have experienced some issues, however, I understand that the home manager Pyela, has now met with you to discuss this in more detail and you have agreed a plan to ensure your relatives nails are checked at least three times a week and this will be documented for your review. Our housekeeping team do their very best to ensure all bedrooms are cleaned regularly, however, on occasion the residents are reluctant. Going forward the cleaners will more flexible with their schedules and will try to accommodate the cleaning of your father-in-law’s bedroom when it is vacant, which he is happy with. We hope this has addressed any concerns you had but please do contact the home manager if you have any further feedback at any time.


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Review from Martha M (Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great home, can't complain but, sometimes staff are a bit too rough but that's because I have a frozen shoulder to try to look after and it's very painful.
I had an X-ray last year showing inflammation around the shoulder joints. I feel I may be ringing my bell too much because of staff shortages.
The girls have more important things and people to look after apart from me.
Personality, in my opinion, is very important in this situation.

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Review from Barbara O (Daughter of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy in this excellent care home. She has dementia and her needs are well met. She enjoys the activities and the company. The care staff are very good. I cannot fault the care.

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Review from Jackie R (Daughter-in-law of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved here in February 2017. She came straight from hospital at very short notice to the home. She has settled in well thanks to the staff and stimulating environment. The facilities are extremely good and we noticed that she was called by her name immediately, the staff seeming to
know her instantly.
A very good sign that this was a very caring environment.

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Review from Wendy W (Daughter-in-law of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came in two years ago and was treated very well indeed, like part of a big family. Unfortunately, she died within the year, due to ill health. Now my Mother-in-law is a resident here and is also very well looked after, although she needs nursing care as well.
Whenever we arrive, we are always
treated warmly and feel very welcomed by all the staff.

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Review from Marlene L (Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from L C (Daughter of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was made very welcome in her initial few weeks and she has continued to feel content to be a full resident subsequently. Her health and visiting family are given good attention too, so yes we are happy that mum is being cared for by happy and attentive staff.

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Review from Catherine W (Daughter of Resident) published on 7 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how grateful we are to all the staff at Scarlett House for their kindness and the care which they gave my mother at all times. Nothing was too much trouble and Mum was very happy during her respite stay. The staff are always friendly and cheerful and family members are made to feel
very welcome at any time of the day. Mum and all the family having nothing but praise for all the staff. Many, many thanks.

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Review from Stewart L (Son of Resident) published on 2 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have been very impressed with all aspects of the care and services provided at Scarlet House. My mother, who is 90 years of age, settled into her new home very quickly and soon felt at home there. She feels very happy and secure there and this is a great comfort to us. We visit every
day and always receive a warm and friendly welcome from the managers and staff that we meet irrespective of their roles at Scarlet House and this makes for an uplifting experience.

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Review from Adrian H (Son of Resident) published on 31 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed with all the staff and facilities at Scarlet House. The care they have given to settle my mother in her new home has been exceptional. The staff have been able to identify her needs and worries and deal with them accordingly. She is now so much calmer and happy in her new surroundings,
which has been such a relief to all the family.

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Review from Julia W (Daughter of Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the care received by my mother for her one month of respite care at Scarlet House. Initially I called in to see if I could look around and I was immediately welcomed by the home manager and given a detailed insight to life at the home. Mum stayed for a month and was treated
with warmth, respect and dignity. During that time I saw her grow in confidence, settling into life with the support of the staff. No job was too difficult for the staff, they always had time for mum and me. I think mum was actually happier here than at home and I put that down to the high standard of thoughtful appropriate care for an 88 year old lady with memory problems.

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Review from Margaret B (Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service overall.

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Review from H D (Daughter of Resident) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my mothers respite care, all staff were extremely helpful and caring, not only to my mother but us family members also. Unfortunately my mother became ill during her stay, the staff on duty called a doctor and informed us immediately. Two days later my mothers condition deteriorated and staff
called doctor she then went to hospital. I cannot stress how highly I regard the staff and their devotion to duty.

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Review from Margaret C (Daughter of Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred to Scarlet House from hospital for end of life care. All staff introduced themselves to mum then dad and myself. All staff asked mum her preferred name, what she would like to be called. All staff give mum personal care using privacy and dignity. All staff relate to other residents
with respect. All staff are happy to assist mum with dietary needs even when they are very busy. They spend time feeding her at her pace, not rushing her.

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Review from L P (Friend of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my friend three times in this care home and would like to say how happy it makes me knowing my friend (aged 92) is well cared for. Every time I come I meet more members of staff - all so helpful and polite to my friend and myself.
Very thrilled to see (and hear) that all the staff are
local! The décor is amazing, the place is wonderful, five star service.

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Current Review Score: 9.6 (9.583)

Overview of Review Score

The Review Score of 9.6 (9.583) out of 10 for Scarlet House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 63 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Scarlet House is calculated as follows: ( (495 Excellents x 5) + (193 Goods x 4) + (40 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 738 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Scarlet House is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 61 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Suzanne

Suzanne Tullet

Job Title: Home Manager

Joined: 2023

Having previously led the team at Winchcombe Place I’m excited and feel privileged to lead a new team and ensure that everyone’s supported, working together and managing a team I’m proud of.


I started my working career after studying for a Pharmacology degree, which led me to work in a community pharmacy and after hearing all the wonderful things about Care UK I wanted to try something new in my career, so I joined Care UK.


Previously at Care UK I was Deputy Manager at Winchcombe Place and have taken part in the Future Home Manager Program to help me develop my skills and understanding of home to be a successful home manager.


Within my role, I believe you need to be knowledgeable in a wide range of key areas, responsible, approachable efficient and understanding which has helped me develop a successful team.


Outside of work, I love to dance and previously I’ve been featured on television in a dance competition.