Scarlet House

123 Westward Road, Ebley, Stroud GL5 4SP
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9.6 149 Reviews
  • Scarlet House, Stroud
Scarlet House is an ultra-modern care home providing round the clock residential, nursing and dementia care, on a respite or permanent basis.

Situated in the heart of Stroud, the care home provides the ultimate in comfort and luxury, with excellent facilities, including a welcoming café, cinema room and hair and beauty salon. From the delicious and nutritious food to the activities on offer, everything is tailored to residents' interests.

When your loved one joins Scarlet House, they will be able to continue doing all the things they've always done while enjoying a fun and comfortable lifestyle. Everything in the home is focused on enabling residents to get the most out of every day.

Care Provided by Scarlet House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Suzanne Tullet (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (86)
    • Single Rooms with ensuite Wet Room (86)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Scarlet House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,627
    • Self-Funded Residential Dementia Care from £1,717
    • Self-Funded Nursing Care from £1,867
    • Self-Funded Nursing Dementia Care from £1,957
    • RESPITE Self-Funded Residential Care from £1,837
    • RESPITE Self-Funded Residential Dementia Care from £1,927
    • RESPITE Self-Funded Nursing Care from £2,077
    • RESPITE Self-Funded Nursing Dementia Care from £2,167
  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.


  • (these prices are only a guideline, please contact Scarlet House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
Total of 149, showing 141-149
9.6

Scarlet House has a Review Score of 9.6 (9.583) out of 10, based on 63 reviews in the last 2 years. Over all time Scarlet House has 149 reviews.

Overall Experience

  • 108
  • 34
  • 6
  • 0
  • 1

Date Published

149
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86
Overall Experience  Overall Experience 5.0 out of 5

Our parents had two weeks respite in Scarlet House. Staff were patient and very caring lovely environment, welcoming and high standards of cleanliness.

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Overall Experience  Overall Experience 4.0 out of 5

My husband was well looked after and had a very comfortable respite stay. The staff were all very caring and helpful.

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Overall Experience  Overall Experience 5.0 out of 5

My husband had two weeks respite at Scarlet House. He was treated with courtesy and well looked after by cheerful staff. The facilities are excellent and my husband came home more alert and lucrative. Alzheimer's is an awful disease very stressful for him after a high powered job. A gentleman there
was most helpful and nothing was too much trouble. Being a poor old dear of 84 myself I have appreciated you care!

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Overall Experience  Overall Experience 5.0 out of 5

It is always a pleasure to visit Scarlet House. My husband has stayed there on several occasions so that I can go away for a break and he always enjoys his visit, a home from home.

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Overall Experience  Overall Experience 5.0 out of 5

Management and Staff are wonderful and make a real effort to make Scarlet House a lovely, cheerful and happy place. My Mother in Law was treated with great care, respect and genuine kindness. The quality of all public and private areas was excellent. I can personally recommend the food as I have had
lunch here and the menu was well thought out and the food delicious and well presented.

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Overall Experience  Overall Experience 5.0 out of 5

Thank you for the care we had at Scarlet House. The staff and nurses were very polite and friendly and nothing was too much trouble for them. We liked it so much. We would prefer to go there instead of going on holiday next year.

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Overall Experience  Overall Experience 5.0 out of 5

My mum needed full time care whilst I was on vacation. She spent 3 weeks in respite and this changed her life for the better. Her carers were excellent, respectful and really cared. So much so that upon my return, she didn't want to return to her own bungalow. She pleaded to stay at Scarlet House, unfortunately
mum passed away an hour after I left her on that day. The staff were brilliant, especially one lady whom she loved dearly.

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Overall Experience  Overall Experience 5.0 out of 5

As far as I could tell dad seemed quite content in Scarlet House. The staff are very caring without being intrusive. He really enjoyed the food! Having the coffee bar and other informal seating areas to meet and talk was very good, also being able to bring the dogs in to say hello. The only thing dad
complained of was the toilet seat not staying up. My husband looked and said it's just the design of it, common problem, not for ladies but for old gentlemen!

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Overall Experience  Overall Experience 5.0 out of 5

My mother had several weeks in hospital, having first been admitted with a nasty UTI and then sent to a community hospital prior to going home. She had a bad fall there and was then discharged before test results came back. 3 hours after getting home, she was contacted and told to go to back as they
hadn't realised she had Pneumonia! When recovered from this she was not strong enough to go home to carers so I arranged for to stay in Scarlet House for 2 weeks. The staff there were simply fantastic and helped her regain strength and confidence.

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Current Review Score: 9.6 (9.583)

Overview of Review Score

The Review Score of 9.6 (9.583) out of 10 for Scarlet House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 63 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Scarlet House is calculated as follows: ( (495 Excellents x 5) + (193 Goods x 4) + (40 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 738 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Scarlet House is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 61 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Suzanne

Suzanne Tullet

Job Title: Home Manager

Joined: 2023

Having previously led the team at Winchcombe Place I’m excited and feel privileged to lead a new team and ensure that everyone’s supported, working together and managing a team I’m proud of.


I started my working career after studying for a Pharmacology degree, which led me to work in a community pharmacy and after hearing all the wonderful things about Care UK I wanted to try something new in my career, so I joined Care UK.


Previously at Care UK I was Deputy Manager at Winchcombe Place and have taken part in the Future Home Manager Program to help me develop my skills and understanding of home to be a successful home manager.


Within my role, I believe you need to be knowledgeable in a wide range of key areas, responsible, approachable efficient and understanding which has helped me develop a successful team.


Outside of work, I love to dance and previously I’ve been featured on television in a dance competition.