Osborne House

16 Bay Road, Clevedon BS21 7BT
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9.4 45 Reviews
  • Osborne House, Clevedon
Osborne House, in Clevedon, provides residential dementia care while maintaining an environment where adults with sensitive mental health needs can feel relaxed and have permanent access to a skilled care and support team.

Some of the rooms have sea views and are en-suite, while the home has its own treatment room, a secure patio area, a conservatory and three activity rooms.

Meals are made in-house every day and residents and service users have the opportunity to participate in numerous outings due to minibus availability.

Day care is offered to allow family carers to have a break, allow the home to support non-residents when they can.

In January 2017 Osborne House achieved an 'Outstanding' CQC rating.

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Care Provided by Osborne House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Suzanne McPadden (Manager)
  • Admission Criteria
    • Private, LA with top-up
    • Ages 60+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (5)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for Osborne House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,300

  • We include most things in our weekly fee. Although Hairdressing is separate as arranged for you. We have a small list of what you may have to pay for should you need it. We accept council rates with a top up. However we offer fully trained staff, people that know how to support and care for residents with dementia. We believe the ethos of having choice and making that happen is more important than any fee you pay.
  • (these prices are only a guideline, please contact Osborne House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are requested to be sensible around meal times, guests are welcome to enjoy a meal with the resident- this is encouraged but please do not interrupt their eating time. Visitors, for the safety of residents and staff, will not be let in after 9pm unless otherwise arranged.


  • Parking

  • Parking is at own risk on the drive or down on the road near by.


Osborne House Reviews (45)

Total of 45, showing 1-20
9.4

Osborne House has a Review Score of 9.4 (9.369) out of 10, based on 6 reviews in the last 2 years. Over all time Osborne House has 45 reviews.

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Review from Catherine C (Stepdaughter of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend Osborne house enough. My stepdad watched rugby, sang, did the activities he enjoyed and was given the food he liked and great care. I found those caring for him super committed to doing their best and staff communication was really good. As relatives we were also cared for really
well. We were so fortunate to find somewhere like this.

Reply from Joshua Slator, Director at Osborne House

Thank you so much for your lovely words-so glad to hear of your positive experience at what can be a very difficult time. It means so much to the staff.


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Review from Susannah A (Daughter of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is so difficult to accept that you can't look after your parent because they have dementia. My brothers and I have watched both our mum and our dad suffer this disease, and need to be cared for by specialists. We feel very fortunate to have found Osborne House, as we can feel confident that he is
having the best of care in a relatively small home with caring, committed, knowledgeable staff who welcome visitors and always treat residents with respect and loving care. I cannot visit as often as I should, and my brothers live far away, but we made the choice for Osborne House rather than somewhere closer because it seemed the best option for our father, who always loved Clevedon. We enjoy the newsletter and the social media page which help to keep us updated on all the residents, and their activities, and I've been particularly enjoying the car karaoke reels! I often come away from a visit feeling sad because Dad doesn't know me now, but knowing he is in good hands and cared for very well.

Reply from Joshua Slator, Director at Osborne House

Thank you for your kind words - we had fun doing the car karaoke as well! I am glad to hear you feel your dad is in good hands - the staff teams work incredibly hard to give every resident the best possible care. Thanks again.


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Review from Lynette P (Daughter of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Osborne House to anyone seeking a care home for a beloved relative. Osborne House is exceptional and different for many reasons. From the moment you walk through the door, you feel at ease. It is beautifully decorated, homely and clean. It is a safe and kind environment. A weekly
schedule of entertainment and activities is in place to keep the home filled with music, laughter, fun and happiness. Every single member of staff is dedicated to their role; caring, kind and providing all the support needed. My mum has been with Osborne House for the past three years and I know she is in the safest of hands. With sincere thanks to all those who care for her.

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Review from A A (Wife of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care my husband is receiving in Osborne House. He seems to have settled and is happy. In my experience, the staff are very helpful and happy in their job and when I visit, I am made to feel welcome. Overall, they are doing a good job.

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Review from L N (Sister of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Osborne House is a very pleasant care home. The staff are very welcoming. My brother is happy there. There are many activities to keep the residents occupied. I'm kept updated with everything and can join in with many of the things happening. I have nothing but praise for Osborne House.

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Review from M D (Daughter of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The stimulation given to residents is outstanding, the activities that they can do and places that they can visit really aid with memory.
It is like a home from home feel with caring and kind staff.

Reply from Joshua Slator, Director at Osborne House

Thank you so much for the lovely feedback, it means a huge amount to the all the staff who work so hard to make Osborne House such a special home.


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Review from Julie L (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was only in Osborne House for a short time, unfortunately. During the time he was there, all members of staff were friendly, professional, polite, caring and dedicated. I was so happy Dad was in such safe and caring hands during his last few weeks of life; they really went over and above the mark
to make us and Dad feel welcome.
We are so grateful to have found you. I would thoroughly recommend Osborne House to anyone.

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Review from D C (Niece of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We wanted to say how much we appreciate the care which everyone gave to our Aunt during the time she was at Osborne House.
Every member of the team was so friendly and welcoming and showed such care and compassion. From our first visit we could see how your residents and their comfort were so important
to you.
It is a shame that our Aunt was not in better health as we are sure that she would have been very happy there.
Our Aunt was not with you for very long but staff had already built a bond with her and us. We would like to especially mention one of the nurses who made sure that we were kept informed of her situation and showed a genuine closeness. It was evident that each resident has a place in your hearts.
Thank you for making her last days safe and comfortable and her passing dignified and peaceful.

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Review from Linda M (Daughter of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother jointed the residents of Osborne House approximately 18 months ago, during the difficult time of Covid 19. Both my brother and myself have nothing but praise for the Osborne House.
First and foremost, mum is happy and due to the constant care and stimulation she is given her concentration
and memory have improved despite dementia.
The staff at Osborne House are professional, courteous, caring and cheerful. They receive family members warmly and have good communication skills, as a Registered Nurse myself I have great respect for them all. There are also regular newsletters which have been much appreciated during lockdown, including photos of the residents taking part in various activities.
The home is tastefully decorated and spotlessly clean. The main residents' lounge overlooks the River Severn. The meals are always well presented with attention to any dietary needs.

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Review from K T (Niece of Resident) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about Osborne House and the staff who care for my elderly aunt.
From the management, the care team through to the catering, housekeeping and reception staff I have found them to be friendly, cheerful and caring not only towards our loved one but to the whole family, you
always feel welcomed when visiting.
Throughout these past two dreadful years Osborne House have gone above and beyond to keep the residents safe and kept the families informed. Facilitating contact through different means in order for the families to keep in touch, all the while keeping the safety of residents and staff uppermost in mind.
The Osborne House family social media page has been invaluable during restricted access.
I would have no hesitation in recommending Osborne House to others whose loved one needs a loving, caring environment, a home from home.

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Review from J P (Daughter of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Osborne House since March 2020.
They have exceeded in every way to make sure mum feels safe and is happy every day.
Their care for the most important person in my life is amazing and it’s so nice to know mum is not only safe but enjoying life surrounded by friendly faces.

Reply from MICHELLE BUTLER, Registered Manager at Osborne House

Thank you for the lovely review. It is a pleasure to care for your lovely mum.


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Review from Jane W (Daughter of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Osborne House enough, they are all superheroes to me. My mother has been a resident for two years and receives the most wonderful care, she is happy and well cared for and this means everything to me and my sisters. Osborne House is a happy home for the residents, the level
of care is excellent, we are kept informed and always updated even through the tough times of Covid restrictions. I could not wish for a better home for Mum.

Reply from Michelle Butler, Registered Manager at Osborne House

Superheroes is a great compliment thank you. Looking after your mum is a great pleasure.


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Review from Rachel Q (Daughter of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident at Osborne House since 2017; she settled in quickly because of their ethos of putting residents' needs first and providing a caring, homely and fun environment. From the beginning, the staff have impressed us with their obvious care and commitment to our loved ones, their
willingness to go above and beyond what is expected and to make relatives feel really welcome when they visit. My mum's keyworker recently came shopping with mum and I on her day off, to help me cope better with Mum's needs. We have seen first-hand the incredible dedication of the staff over a very challenging 2 years with Covid-19, being innovative in their approach to continuing family contact while the safety of residents always being at the forefront. Staff were even making provisions to live in permanently should a full lockdown need to be put in place. For anyone in the difficult position of having to consider care for their loved one - visit Osborne House; you could not make a better choice.

Reply from Michelle Butler, Registered Manager at Osborne House

I know that our member of staff really enjoyed her shopping day with you and mum. Thank you for your kind words.


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Review from John A (Son of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Great Team at Osborne House have done and are doing a wonderful job caring for my Mother. Mum has dementia and the team care for all her needs and are very patient and kind. Mum seems very happy there and enjoys herself participating in the various games they play and regularly joins in with the
sing songs.

Reply from Michelle Butler, Registered Manager at Osborne House

Thank you. Mums a great singer and a lovely lady its a pleasure to look after her.


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Review from K A (Daughter of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very much loved and given plenty of affection in Osborne House. The staff are always cheerful and will update you whenever you ask. There are plenty of activities for all the residents to get involved with every day.
I feel reassured that Mum's care is adapted to her needs and is in a place
of safety with staff who treat her as an individual whilst giving her the support and affection she wishes to be given.
I am confident in their ability to care for her. She certainly seems to be at home there and can’t wait to get back if we go out for a few hours.

Reply from Michelle Butler, Registered Manager at Osborne House

Thank you for your kind words. It is a great pleasure to care for your mum she is so lovely.


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Review from Cathy H (Daughter of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home with super caring staff they are amazing. Brilliant for those with dementia have up to date facilities and offer lots of interactive activities with groundbreaking support. I can’t recommend this home any more highly it is absolutely first class. I moved my dad here from another
care home and have been so pleased I did he is so happy here.

Reply from Michelle Butler, Registered Manager at Osborne House

Thank you for your lovely kind words. We are so glad you moved your dad here too, he is a lovely man.


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Review from Roy D (Husband of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has bow been a resident for four years and during that time I have found the dedicated staff always strive to carry out their duties in a professional and caring manner. Nothing is too much trouble whether it be by day or night. I have also eaten in the house a number of times, pre-pandemic
and found there to be a good selection well served and enjoyed by all.

Reply from Michelle Butler, Registered Manager at Osborne House

Thank you for your lovely words. So nice to read you enjoyed the food.


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Review from Sue T (Daughter of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after, taking part in activities and generally being stimulated more than she had been at home over the lockdown period. I feel very happy she is safe and well in Osborne House, a lot of my worries about her have been reduced. Thanks to you all.

Reply from MICHELLE BUTLER, Registered Manager at Osborne House

Thank you for your kind words. So glad we have been able to reduce your worries.


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Review from Jess W (Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Osborne House for 2 years now having arrived just before Covid! It's like a home from home with a real "family" feel may be in part due to its size (unlike some very large homes we viewed before Osborne). Mum has settled well and is far less anxious and confused and I'm sure she enjoys
the views from the conservatory. The care is excellent with really good communication when mums been poorly. During a few hospital admissions, Osborne helped with liaison so we could get her discharged quicker and back home where I know she feels safe.

Reply from MICHELLE BUTLER, Registered Manager at Osborne House

Thank you for your kind words. Mum really does enjoy the views from the conservatory.


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Review from Rosemary G (Wife of Resident) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was so unwell. His final wish was not to pass at home. The hospice was full. No one could help. Until the manager stepped in. She was amazing. She helped me sort a private ambulance to get my husband to Osborne House. She organised for him to go in a lovely room with a view of the sea. She
not only did this but even drove to the doctors and chemist to get his medication ready for his final days. The care was incredible allowing us as a family to say goodbye together. They listened to all our wishes. They went above and beyond. They have even put a memory plaque in the memory garden so I can go and sit there.

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Current Review Score: 9.4 (9.369)

Overview of Review Score

The Review Score of 9.4 (9.369) out of 10 for Osborne House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Osborne House is calculated as follows: ( (61 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 71 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.538 Points relating to the number of positive Reviews for Osborne House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 6 Positive Reviews ÷ 6.4 = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (4)

Suzanne

Suzanne McPadden

Job Title: Development Manager

Joined: 2021

I am an enthusiastic, self-motivated, reliable, person who looks at the glass being half full all the time. My true ambition is to make a difference and touch lives. Making sure people who have Dementia are treated with the highest respect. Making sure that residents have a sense of personal identity, and choose daily! Residents control all they do day to day. With a passion for Supporting staff to achieve their highest goals, Sky’s the limit!!


Justine

Justine Brown

Job Title: Trainee Manager

Joined: 2023

I have decided not to talk about my knowledge, experience and qualifications in care. Instead, who I am as a person as there is so much more to an individual than a qualification, same as someone living with dementia, they are so much more than a medical diagnosis. I am fun, honest and mostly passionate, I can promise that there will be no stone left unturned to ensure we are enabling someone we care for to feel love and happiness and live a life full of choice.


Kellie

Kellie Joseph

Job Title: Deputy Manager

Joined: 2023

I am the Deputy Manager at Osborne House with over 12 years of experience in the care industry. I am a motivated individual with skills in managing patient care, coordinating, and collaborating with medical staff and our amazing care team here at Osborne. I am personally passionate about providing quality care and support for both residents and their families to help succeed in providing an enriched home-based care setting, putting our residents at the heart of everything we do.


Rebecca

Rebecca Harris

Job Title: Admin Lead

Joined: 2023

Hi, my name is Becky and I provide administration support to both Worcester Lodge and Osborne House. Prior to this role, I have been an operations manager for a five-star retreat. Outside of work, my two children and Labrador puppy keep me busy!


Frequently Asked Questions about Osborne House

What types of Care is Osborne House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Osborne House provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Osborne House have?

There are 30 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Osborne House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Osborne House to the centre of Clevedon?

1.0 mile(s) as the crow flies, distance by road may be significantly further.