Osborne House

16 Bay Road, Clevedon BS21 7BT
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9.4 45 Reviews
  • Osborne House, Clevedon
Osborne House, in Clevedon, provides residential dementia care while maintaining an environment where adults with sensitive mental health needs can feel relaxed and have permanent access to a skilled care and support team.

Some of the rooms have sea views and are en-suite, while the home has its own treatment room, a secure patio area, a conservatory and three activity rooms.

Meals are made in-house every day and residents and service users have the opportunity to participate in numerous outings due to minibus availability.

Day care is offered to allow family carers to have a break, allow the home to support non-residents when they can.

In January 2017 Osborne House achieved an 'Outstanding' CQC rating.

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Care Provided by Osborne House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Suzanne McPadden (Manager)
  • Admission Criteria
    • Private, LA with top-up
    • Ages 60+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (5)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for Osborne House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,300

  • We include most things in our weekly fee. Although Hairdressing is separate as arranged for you. We have a small list of what you may have to pay for should you need it. We accept council rates with a top up. However we offer fully trained staff, people that know how to support and care for residents with dementia. We believe the ethos of having choice and making that happen is more important than any fee you pay.
  • (these prices are only a guideline, please contact Osborne House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are requested to be sensible around meal times, guests are welcome to enjoy a meal with the resident- this is encouraged but please do not interrupt their eating time. Visitors, for the safety of residents and staff, will not be let in after 9pm unless otherwise arranged.


  • Parking

  • Parking is at own risk on the drive or down on the road near by.


Osborne House Reviews (45)

Total of 45, showing 21-40
9.4

Osborne House has a Review Score of 9.4 (9.369) out of 10, based on 6 reviews in the last 2 years. Over all time Osborne House has 45 reviews.

Overall Experience

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Date Published

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Review from Kevin J (Son of Resident) published on 15 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don’t know where to start really.
Whenever I visit this place I’m always overwhelmed by how loving and caring the staff are. Nothing is too much trouble, and they always make time for you, whether you’re a resident or a visitor.
I guess the staff are treated really well by the management. I’ve
never seen a carer looking miserable or stressed.
Maybe it is also because the staffing levels are more than adequate so the staff aren’t stretched to breaking point.
I am sure the residents have a more active social life than I do. There’s always something on offer, be it in the home or trips out. There are dances and guest singers to help keep people entertained and a vast array of other activities too.
There is always a room to go to if peace and quiet is needed but the staff are always vigilant and make a point of keeping an eye on everyone, no matter where they are.
Having seen about a dozen other places in the Bristol area, this is by far the best, in my opinion.
Keep up the good work.

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Review from Claire (Daughter of Resident) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Osborne House the week before Christmas after her previous care home felt that her Alzheimer's had worsened and that Mum now needed a specialist Dementia home.
All of the staff at Osborne House are fantastic and make it fun and entertaining for residents and go out of their way
to make everybody comfortable - nothing is too much trouble. At the same time, the necessary dignity and care are provided. The rooms are clean and functional and the pamper room is excellent, enabling residents to have their hair done, have manicures and see a chiropodist.
Visitors are greeted by friendly staff and are always made to feel welcome. The regular newsletters and updates on Facebook are a bonus and keep families briefed on what is happening - as Mum always forgets to tell me!
Everything considered I am relieved to have found Osborne House and to know that mum is having the best care at her time of life.
Thank you and well done to everybody at Osborne House.

Reply from Suzanne McPadden, Manager (Osborne) at Osborne House

Ah, thank you so much we are glad you feel welcome. Please remember my door is always open.


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Review from Lee J (Son of Resident) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Osborne House enough for how they have looked after my Mum following a very bad experience in another Care Home. The minute you walk through the door at Osborne House you will understand where I am coming from.


The staff, carers and management are way above anything we have encountered

before in previous care homes.


This place goes the extra mile when looking after my Mum, her smile is back and she is engaging in all the activities. I get a weekly email and photos letting me know how Mum is getting on!


My family and I are delighted to have found Osborne House, if you are reading this go and find out for yourself, you will not be disappointed.


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Review from Mike D (Power of Attorney of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival you immediately recognise the security aspects of the home. On signing in we always receive a very warm welcome and are always provided with refreshments. The standard of care is excellent and the amazing staff are so very caring and compassionate, treating all the residents in a very dignified
way. They try exceedingly hard to stimulate and include everyone in activities, trips etc. We would (and do) fully recommend Osborne House.

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Review from Jess Q (Granddaughter of Resident) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Osborne House goes above and beyond to look after my dear Grandma - I am always welcomed in with a smile and an offer of a cup of tea. Grandma is always engaged in different activities when I arrive and is always smiling, with her nails painted, hair done, clean clothes on - looking well looked after
and happy.


Grandma is definitely living well with dementia and it is down to the consistent and specialist care that is provided by Osbourne House - my family and I are always impressed by the regular updates/photo’s via email - it is truly a blessing to see Grandma so happy.


Thank you Osbourne House, forever grateful for your care.


Reply from Suzanne, Registered Manager at Osborne House

Thank you so much for your lovely review. We hope to improve further with our new care plan system allowing family access at all times. Also, Skype is always available if you wish to see grandma while talking.


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Review from Cheryl Q (Daughter of Resident) published on 15 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing several homes, Osborne House was the obvious choice. All residents were happy and were spoke to by staff as individuals the interaction between staff and residents is wonderful, also the involvement of the manager on a day to day basis not only with her residents and staff but with the
family is outstanding all are very committed.

Reply from Suzanne, Manager at Osborne House

Thank you Mrs Q. Great comments we are glad you are happy with the service we hope to continue to thrive.


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Review from Mark E (Son of Resident) published on 15 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is an atmosphere of calm and the residents are given as much freedom as possible to choose what they want to do. There are always staff on hand. I have seen even very poorly residents treated with care and patience despite what must be a very challenging job for the carers.
My wife and I visit
normally twice a week and my brother at least monthly. None of us has ever heard a carer raise their voice or treat a resident anything but with patience and kindness, responding caringly when continually pestered for the same thing. When we are there we are not announced to the staff so if there where ill-treatment I would expect to detect it on one of our visits.
Mum is happy and well cared for and I would not hesitate to recommend the home to anybody with a relative with dementia. I cannot comment on value for money because I don't have anything to compare it with. It is a lovely home in a lovely location and Mum is well care for - that to me is value enough.

Reply from Suzanne, Manager at Osborne House

Thank you so much for your kind comments.


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Review from Sue W (Daughter of Resident) published on 15 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so kind, caring, loving and dedicated to making sure the residents are well cared for and happy and treat them all as if they were their own family. They have many activities and outings which the residents enjoy. We are always advised if there are any medical issues with our relatives
and the staff let us know if our residents are being taken to the hospital and why. We are then able to be there at the hospital when they arrive. They also have nights out for the staff and relatives where we get updates on events that have taken place, upcoming events and plans for further improvements to the home. It is very supportive to be able to socialise with others in the same position and get to know them so you can share your feelings.

Reply from Suzanne, Manager at Osborne House

We are glad you have highlighted some very important areas of care and we hope to always improve and keep relatives informed at all times. We hope to be one team.


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Review from Rebecca C (Daughter of Resident) published on 15 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel so fortunate that our mother is here. The staff have been so supportive right from the very first moment. The environment is kind and loving and there is always plenty of activities. The upper management couldn't be better, it is so obvious that their primary concern is the welfare of the residents
and families. This is a truly wonderful place and I can't imagine there would be anywhere else that would care for our mother as well as these amazing people do.

Reply from Suzanne, Manager at Osborne House

Thank you for your lovely comments may we keep the standard up and work hard with relatives to improve all the time.


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Review from Adrian A (Husband of Resident) published on 15 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident of Osborne House since mid-August 2016 and has been well cared for in all respects since, and as such, the care home is well deserving their CQC rating of 'Overall Outstanding'.

Reply from Suzanne, Manager at Osborne House

Thank you we love your wife being part of our family she is a very special lady.


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Review from Suzanne O (Daughter of Resident) published on 14 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Osborne House in November 2016. We viewed quite a few places and nothing compared to Osborne House. The staff here are amazing, loving and caring and they are like an extended family. Putting your parent into full-time care is a hard decision but the transition was helped with the
support from the staff.

Reply from Suzanne, Manager at Osborne House

We are so pleased we get to have your mum stay with us she is a delight x


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Review from Elizabeth H (Daughter of Resident) published on 14 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well cared for in Osborne House and seems quite happy and content every time I visit. I can have peace of mind knowing she is safe now and that she has a kind and caring staff to look after her. There is always a variety of activities to take part in if the mood takes her and it
is lovely to get the photos emailed to me when she is taking part. In the main, I feel Osborne House has a very tranquil relaxed atmosphere and nothing is too much trouble.

Reply from Suzanne, Manager at Osborne House

Thank you, Elizabeth it's great you feel your mum has choices, she certainly loves baking.


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Review from Mary G (Wife of Resident) published on 10 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring environment and the residents are well looked after. Most of their needs are catered for and any medical conditions are dealt with quickly. Residents' families and friends are welcomed into the home. Any problems that need to be reported are dealt with promptly.
Overall a very good care
home.

Reply from Suzanne, Manager at Osborne House

Mary thank you for your support we are so pleased you are part of our home also.


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Review from Brenda W (Daughter of Resident) published on 10 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is amazing. My father, who has dementia, has definitely improved both physically and mentally since moving here 11 months ago. He now leads a very active life, participating in a wide range of organised daily creative activities such as cooking and painting. He also enjoys, reading football
books and mathematical puzzles. The home encourages him to be as independent as possible in a safe, secure and caring environment. I always find the staff, friendly and welcoming. I can visit at any time as there are no set visiting times. This suits me as I live over 100 miles away. I am kept fully informed about my dad's health problems. If there are any concerns, the Manager will usually telephone me so we can have a chat about things. I am also sent regular updates and photos of my dad by email. I feel that even though I live far away, I am involved in my dad's care. I feel reassured. My dad is receiving the best possible care and is enjoying life in his twilight years.

Reply from Suzanne, Manager at Osborne House

Thank you Brenda we are so pleased we have your dad, he is so entertaining. Great singer!


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Review from R D (Husband of Resident) published on 10 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A care home who really care for their residents. All staff are trained well and ongoing training is undertaken. There are plenty of activities taking place throughout the day and the other bonus is a minivan which takes out residents, especially during the summer. Day care is also offered for those
who wish to send their loved ones in their early stages of dementia. I looked around quite a few care homes before deciding to send my wife to Osbourne House, and I can honestly say it was the best choice.

Reply from Suzanne, Manager at Osborne House

Thank you for your kind comments we have certainly overcome some challenges and look forward to helping your lovely wife further.


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Review from Simon Q (Son of Resident) published on 10 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother to Osborne House in July 2016 and have been very impressed by the passion and compassion demonstrated by all members of staff. This home is exactly that - a home. You are made to feel welcome, nothing is too much effort and they go to extraordinary lengths to ensure there is a creative
calendar of activities that genuinely stimulate the residents. I cannot recommend Osborne House highly enough - this is a wonderful home that is investing in the future. Visit the home - you will not be disappointed...

Reply from Suzanne Mcpadden, Manager at Osborne House

Thank you Simon so much for your comments.
Its such a pleasure to have your mum in our family.


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Review from J G (Son of Resident) published on 24 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always impressed with the way staff handle difficult situations, but I have a concern that rather a lot of excellent staff have left recently and it appears more contract staff are here instead. If this is the case Is it permanent or temporary?

Reply from Suzanne McPadden, Manager at Osborne House

Thank you for your feedback. We demand the highest standards of care from our staff to deliver the best quality care to which we aspire. Our inductions and training programs are rigorous, and can lead initially to a higher staff dropout rate, but we believe a better long term outcome.
Our aim is always is to retain the best staff and reward them appropriately. We only use agency to ensure we have adequate cover where unexpected absences such as sickness occur. A happy stable permanent staff is our priority to secure a happy environment for our residents


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Review from Tony (Son of Resident) published on 15 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father has received from the staff has been excellent and he is very happy there. Dad enjoys the activity's especially the musical ones, as he can play a bit on the piano. He also enjoys the trips out in the mini-bus to different places.

Reply from Suzanne McPadden, Manager at Osborne House

Thank you for your kind review. We hope that we can continue to look after your lovely dad for as long as possible and give him the love and care he deserves.


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Review from Debbie S (Daughter of Resident) published on 15 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

For the short time my Dad has been coming, both my Dad and myself are happy, it is early days, but I am sure things will go along nicely. I hope this helps.
Many thanks from my Dad and myself to everyone, for making it a happy time for him, at this time in his life.

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Review from Neil Q (Friend of Resident) published on 26 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As I visit a number of homes each week, I find that Osborne House has a very personal and homely feel about it. The staff are always so attentive to the residents, knowing and calling each by name in a reassuring and "family friendly" way.


We helped move our friend from another home which was very

much the opposite, and where she was poorly looked after, and the move has made a wonderful difference. Her health has improved (and it has been difficult at times), her room is well appointed, the staff encourage her to take part as much as she is able, but if she needs to stay in her room sometimes, the staff visit her frequently to ensure "all is well" She has her dedicated key worker to whom family members & friends can ask questions, make suggestions & requests, which are invariably acted upon.


The 'Activities Leader' and all the staff ensure a constant variety of activities and stimulation. The food and dining arrangements are very good - in fact a large dining table has just been installed to enhance the sense of community.


The way the caring manager and her caring team look after their 'family' is for me heart warming. They seem to me to be always looking for ways to make better for those who live at Osborne House. Thanks you every one!


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Current Review Score: 9.4 (9.369)

Overview of Review Score

The Review Score of 9.4 (9.369) out of 10 for Osborne House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Osborne House is calculated as follows: ( (61 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 71 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.538 Points relating to the number of positive Reviews for Osborne House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 6 Positive Reviews ÷ 6.4 = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (4)

Suzanne

Suzanne McPadden

Job Title: Development Manager

Joined: 2021

I am an enthusiastic, self-motivated, reliable, person who looks at the glass being half full all the time. My true ambition is to make a difference and touch lives. Making sure people who have Dementia are treated with the highest respect. Making sure that residents have a sense of personal identity, and choose daily! Residents control all they do day to day. With a passion for Supporting staff to achieve their highest goals, Sky’s the limit!!


Justine

Justine Brown

Job Title: Trainee Manager

Joined: 2023

I have decided not to talk about my knowledge, experience and qualifications in care. Instead, who I am as a person as there is so much more to an individual than a qualification, same as someone living with dementia, they are so much more than a medical diagnosis. I am fun, honest and mostly passionate, I can promise that there will be no stone left unturned to ensure we are enabling someone we care for to feel love and happiness and live a life full of choice.


Kellie

Kellie Joseph

Job Title: Deputy Manager

Joined: 2023

I am the Deputy Manager at Osborne House with over 12 years of experience in the care industry. I am a motivated individual with skills in managing patient care, coordinating, and collaborating with medical staff and our amazing care team here at Osborne. I am personally passionate about providing quality care and support for both residents and their families to help succeed in providing an enriched home-based care setting, putting our residents at the heart of everything we do.


Rebecca

Rebecca Harris

Job Title: Admin Lead

Joined: 2023

Hi, my name is Becky and I provide administration support to both Worcester Lodge and Osborne House. Prior to this role, I have been an operations manager for a five-star retreat. Outside of work, my two children and Labrador puppy keep me busy!