Osborne House

16 Bay Road, Clevedon BS21 7BT
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9.4 45 Reviews
  • Osborne House, Clevedon
Osborne House, in Clevedon, provides residential dementia care while maintaining an environment where adults with sensitive mental health needs can feel relaxed and have permanent access to a skilled care and support team.

Some of the rooms have sea views and are en-suite, while the home has its own treatment room, a secure patio area, a conservatory and three activity rooms.

Meals are made in-house every day and residents and service users have the opportunity to participate in numerous outings due to minibus availability.

Day care is offered to allow family carers to have a break, allow the home to support non-residents when they can.

In January 2017 Osborne House achieved an 'Outstanding' CQC rating.

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Care Provided by Osborne House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Suzanne McPadden (Manager)
  • Admission Criteria
    • Private, LA with top-up
    • Ages 60+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (5)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for Osborne House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,300

  • We include most things in our weekly fee. Although Hairdressing is separate as arranged for you. We have a small list of what you may have to pay for should you need it. We accept council rates with a top up. However we offer fully trained staff, people that know how to support and care for residents with dementia. We believe the ethos of having choice and making that happen is more important than any fee you pay.
  • (these prices are only a guideline, please contact Osborne House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are requested to be sensible around meal times, guests are welcome to enjoy a meal with the resident- this is encouraged but please do not interrupt their eating time. Visitors, for the safety of residents and staff, will not be let in after 9pm unless otherwise arranged.


  • Parking

  • Parking is at own risk on the drive or down on the road near by.


Osborne House Reviews (45)

Total of 45, showing 41-45
9.4

Osborne House has a Review Score of 9.4 (9.369) out of 10, based on 6 reviews in the last 2 years. Over all time Osborne House has 45 reviews.

Overall Experience

  • 39
  • 6
  • 0
  • 0
  • 0

Date Published

45
1
3
6
39

Review from Fiona G (Daughter of Resident) published on 18 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved to Osborne House in August 2015, and at that time I had no experience of any care home, or what to expect, but I'm just so grateful that I was suggested Osborne House and their fantastic team. The attention to detail with my Mother's care, health, safety, dignity and quality of life
is so much more then using the excellent buttons on this review. My Mother is treated as an individual with care that is tailored to her needs and doing this she has become much happier and relaxed, more so than I've seen her in recent years trying to live independently. At the same time the consideration and communication I've received has been excellent and has made a very difficult decision so much easier. Thank you Osborne House.

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Review from J S (Daughter of Resident) published on 7 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Osborne House are very caring, helpful and friendly to residents and family alike. Giving support to family if needed at anytime. My mother is very happy here. The staff encourage her to join in activities, bur she is never pushed to do so.

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Review from Sarah B (Daughter of Resident) published on 19 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all Members of Staff for making my Mothers stay with you so lovely. It was lovely to see my Mother happy and settled. There are lots of activities for all the residents to take part in. The food was lovely and my Mother would often comment on the lovely food. Mum has now settled
into her new Care Home and I am sure this is due to the kindness that was given to her when she stayed in Osbourne House with you all. Thank you once again and thank you from my Mother and I will continue to pop in and see the Staff with updates on Mum and visit with the residents.

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Review from Mary F (Sister of Resident) published on 19 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my sister I have found the staff friendly, welcoming and caring to myself as well as to her. The staff treat her with affection and seem to go to any lengths to ensure her happiness and wellbeing. I have no qualms about leaving her, and although she has been a resident for only six months
is happy to stay there and happy to integrate with other residents. I personally have received nothing but sympathy and understanding.

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Review from Claire H (Granddaughter of Resident) published on 14 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After spending a lot of time viewing homes for my nan when I walked into Osborne House I knew it was where nan would be happy. The staff are brilliant with the right combination of professionalism, and caring. Osborne House really care about the residents and their families. The staff go out of their
way to make sure each resident is happy and taking part. They promote choice and independence and I would recommend them to anyone trying to find a safe, secure caring home for their relative. Thank you team Osborne!

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Current Review Score: 9.4 (9.369)

Overview of Review Score

The Review Score of 9.4 (9.369) out of 10 for Osborne House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Osborne House is calculated as follows: ( (61 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 71 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.538 Points relating to the number of positive Reviews for Osborne House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 6 Positive Reviews ÷ 6.4 = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (4)

Suzanne

Suzanne McPadden

Job Title: Development Manager

Joined: 2021

I am an enthusiastic, self-motivated, reliable, person who looks at the glass being half full all the time. My true ambition is to make a difference and touch lives. Making sure people who have Dementia are treated with the highest respect. Making sure that residents have a sense of personal identity, and choose daily! Residents control all they do day to day. With a passion for Supporting staff to achieve their highest goals, Sky’s the limit!!


Justine

Justine Brown

Job Title: Trainee Manager

Joined: 2023

I have decided not to talk about my knowledge, experience and qualifications in care. Instead, who I am as a person as there is so much more to an individual than a qualification, same as someone living with dementia, they are so much more than a medical diagnosis. I am fun, honest and mostly passionate, I can promise that there will be no stone left unturned to ensure we are enabling someone we care for to feel love and happiness and live a life full of choice.


Kellie

Kellie Joseph

Job Title: Deputy Manager

Joined: 2023

I am the Deputy Manager at Osborne House with over 12 years of experience in the care industry. I am a motivated individual with skills in managing patient care, coordinating, and collaborating with medical staff and our amazing care team here at Osborne. I am personally passionate about providing quality care and support for both residents and their families to help succeed in providing an enriched home-based care setting, putting our residents at the heart of everything we do.


Rebecca

Rebecca Harris

Job Title: Admin Lead

Joined: 2023

Hi, my name is Becky and I provide administration support to both Worcester Lodge and Osborne House. Prior to this role, I have been an operations manager for a five-star retreat. Outside of work, my two children and Labrador puppy keep me busy!