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Golden Sands Residential Home has a Review Score of 8.1 (8.127) out of 10, based on 1 reviews in the last 2 years. Over all time Golden Sands Residential Home has 4 reviews.
Review from Jan E (Wife of Resident) published on 7 February 2024
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Overall Experience
5.0 out of 5
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Review from Robert D (Son of Resident) published on 30 June 2022
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Overall Experience
5.0 out of 5
Reply from Carolin, Administrator at Golden Sands Residential Home
We would like to thank you for your lovely comments. We will ensure that the staff get to read them. It is nice to think that the care in this Home has not gone unnoticed. We endeavour to create a homely environment for our residents who are important to us.
The manager
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Review from Michael F (Son of Resident) published on 27 June 2018
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Overall Experience
5.0 out of 5
I would highly recommend Golden Sands as a caring and happy home with some of the best staff I have come across.
Thank you all for looking after my mother.
Reply from Jackie Thisby, Director at Golden Sands Residential Home
We would like to thank the family for their extremely positive comments. It is very much appreciated by everybody at Golden Sands.
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Review from Wendy H (Daughter of Resident) published on 7 June 2018
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Overall Experience
5.0 out of 5
Some of her family live considerable distances away and yet just a phone call would reassure us that Mum was doing fine, and at all times staff were friendly and welcoming, no matter how busy they were, they too became our friends. Whether calling in to visit as a local or long distant relative we were all always made welcome.
In the end, the management and staff at Golden Sands did everything humanly possible to work with Mum's GP, family and her worsening condition through old age, and we all cannot thank Golden Sands enough for Mum's time here.
Reply from Jackie Thisby, Director at Golden Sands Residential Home
We would just like to thank the family for their kind words and is nice to think that our care within the home has not gone unnoticed. We will assure that all staff are may aware of these lovely comments.
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The Review Score of 8.1 (8.127) out of 10 for Golden Sands Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for Golden Sands Residential Home is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.294 Points relating to the number of positive Reviews for Golden Sands Residential Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4. 1 Positive Reviews ÷ 3.4 = 0.294
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Jan 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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