Victoria Care Centre make decisions on fees after carrying out thorough pre-admission assessment and fee is determined based on the actual needs identified during the assessment.
The home has got limited parking spaces available within the home. However, plenty of parking places available locally.
Victoria Care Centre has a Review Score of 9.7 (9.670) out of 10, based on 27 reviews in the last 2 years. Over all time Victoria Care Centre has 96 reviews.
Review from S A (Resident) published on 11 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your kind words! We're delighted that you appreciate our person-centred care and dedicated team. Your feedback inspires us to continue providing the best support possible.
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Review from W A (Partner of Resident) published on 4 March 2025
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Overall Experience
5.0 out of 5
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you so much for your kind words and thoughtful review. We're delighted to hear that your experience with the Victoria Care Centre has been so positive. Our team is dedicated to providing personalised care and creating a warm, happy environment for all our residents. It's wonderful to know that your partner feels well cared for, and your appreciation truly means a lot to us. We will continue to work hard to maintain the high standards you've come to expect. Thank you again for trusting us with your partner's care!
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Review from E C (Daughter of Resident) published on 25 February 2025
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Overall Experience
5.0 out of 5
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your thoughtful feedback! We're so pleased to hear that Victoria Care Centre continues to provide such exceptional care for your Mum. It's wonderful to know that our team consistently meets your expectations with prompt action and kindness. We truly appreciate your continued trust in us and remain committed to delivering the best care possible.
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Review from A C (Daughter of Resident) published on 25 February 2025
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Overall Experience
5.0 out of 5
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your thoughtful feedback! We're so pleased to hear that Victoria Care Centre continues to provide such exceptional care for your Mum. It's wonderful to know that our team consistently meets your expectations with prompt action and kindness. We truly appreciate your continued trust in us and remain committed to delivering the best care possible.
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Review from S K (Daughter of Resident) published on 14 February 2025
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Overall Experience
5.0 out of 5
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your kind feedback. We are delighted to hear that your father is receiving the care he deserves and that you are pleased with the friendly, caring staff. We take great pride in maintaining a clean and comfortable environment for all our residents. Your feedback is truly appreciated, and we are grateful for your trust in us.
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Review from L T (Daughter of Resident) published on 31 January 2025
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Overall Experience
5.0 out of 5
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you so much for your kind words and positive feedback! We're delighted to hear that you've had great experiences during your visits and that Mum is well cared for. Your praise means a lot to our team, and we'll be sure to share your lovely comments with them.
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Review from I R (Friend of Resident) published on 31 January 2025
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Overall Experience
5.0 out of 5
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your kind words and recommendation! We're delighted to hear that your friend is receiving the care and support they deserve. Our team takes great pride in providing a caring environment with engaging activities, and your feedback means so much to us!
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Review from A S (Resident) published on 31 January 2025
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Overall Experience
5.0 out of 5
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your wonderful feedback! Were so pleased to hear about your positive experience and that your needs are being well cared for. Its great to know you are enjoying the food, activities, and support from our team. Your kind words inspire us to keep providing the best care possible!
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Review from K B (Daughter of Resident) published on 29 January 2025
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Overall Experience
5.0 out of 5
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you so much for your kind words and recommendation. We're thrilled to hear that you've had such positive experiences at Victoria Care Centre and that our staff and activities have made a difference. Your feedback means a lot to us and motivates our team to continue providing exceptional care.
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Review from R F (Mother of Resident) published on 28 January 2025
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Overall Experience
5.0 out of 5
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your kind review. We are truly honoured to care for your son and are delighted to hear that our team's compassion and dedication have made a positive impact. Your words motivate us to continue providing exceptional care in a welcoming and supportive environment. If there's anything more we can do for your family, please don't hesitate to reach out.
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Review from Rita A (Daughter of Resident) published on 11 December 2024
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Overall Experience
4.0 out of 5
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your kind words! We truly value the trust you place in us and are delighted to hear about the positive relationship between our staff and your mother. Your appreciation means so much to our team!
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Review from Sonia D (Stepdaughter of Resident) published on 3 December 2024
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Overall Experience
5.0 out of 5
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your kind feedback. We are delighted to hear that you are pleased with the care and support provided to your stepfather. Ensuring his needs are met and maintaining clear communication with you are our top priorities. I am glad our team has been able to provide the level of attention and professionalism you deserve. Should you ever have further questions or concerns, please do not hesitate to reach out to us directly.
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Review from A M (Respite Resident) published on 3 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for sharing your wonderful experience at Victoria Care Centre. It is heartening to hear that your time with us was positive and that you found our rehab services to be exceptional. We take pride in our dedicated physiotherapists and compassionate care and nursing staff, and it is rewarding to know their efforts made a difference during your stay. We are also thrilled that you enjoyed our daily entertainment and inclusive environment. Your feedback inspires us to continue delivering the highest standard of care and support to our residents. Wishing you all the best!
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Review from L U (Son of Resident) published on 29 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you so much for your kind words! It truly means a lot to us to hear that your experience has been positive and that you and your loved one feel cared for. Our team is dedicated to making sure every resident and their family members feels supported, and your feedback reassures us that we're on the right track. If there's ever anything more we can do for you, please don't hesitate to let us know. We're here for you!
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Review from Gavin M (Friend of Resident) published on 20 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your kind words about the Victoria Care Centre. It is heartening to hear that our efforts to prioritise the residents' well-being and handle challenging situations with compassion have been appreciated. Your feedback reinforces our commitment to providing the highest quality of care, and we will share your sentiments with our dedicated staff, who work tirelessly to make this possible.
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Review from Y F (Sister of Resident) published on 20 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for sharing such kind feedback about your brother's care. We are delighted to know that you are happy with the support he is receiving. Our team takes great pride in providing compassionate and attentive care, and your words mean a lot to us. Please don't hesitate to reach out if there's anything more we can do to support your brother or your family.
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Review from D G (Son of Resident) published on 16 October 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Gabriela Chelu, Deputy Manager at Victoria Care Centre
Thank you so much for your kind feedback. We're glad to hear your mother is happy and settled with us. We appreciate your input on the food quality and will look into ways to improve it. Please don't hesitate to reach out if there's anything else we can do to support her care.
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Review from F K (Relative of Resident) published on 25 September 2024
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Overall Experience
4.0 out of 5
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you so much for your kind feedback. We are truly grateful for your words of appreciation. It means a lot to the team to hear that their efforts are making a positive impact. We pride ourselves on providing compassionate and attentive care, and it's wonderful to know that the kindness and dedication of our staff are coming through in your experience. I will be sure to share your feedback with the entire team, as it will encourage them to continue doing their best for our residents.
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Review from P A (Brother of Resident) published on 25 September 2024
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Overall Experience
5.0 out of 5
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you so much for your thoughtful feedback. We are delighted to hear that you and your brother have had a positive experience with Victoria Care Centre. It's heartwarming to know that our team's kindness, attentiveness, and professionalism have helped your brother feel welcomed and supported during his transition. Ensuring the well-being and comfort of all our residents is our top priority, and it's wonderful to hear that we've been able to help your brother settle into his new environment. I will gladly share your kind words with the entire team, as they will be encouraged to continue delivering the best care possible.
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Review from K D (Daughter of Resident) published on 25 September 2024
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Overall Experience
3.0 out of 5
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your feedback. We're so pleased to hear that your dad is happy on this floor! Ensuring his comfort and well-being is our priority, and it's great to know that he's feeling settled. If there's anything more we can do to make his stay even better, please don't hesitate to let us know.
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The Review Score of 9.7 (9.670) out of 10 for Victoria Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.670 for Victoria Care Centre is calculated as follows: ( (229 Excellents x 5) + (78 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 321 Ratings = 4.67
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Victoria Care Centre is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Jul 2018
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