Victoria Care Centre make decisions on fees after carrying out thorough pre-admission assessment and fee is determined based on the actual needs identified during the assessment.
The home has got limited parking spaces available within the home. However, plenty of parking places available locally.
Victoria Care Centre has a Review Score of 9.7 (9.670) out of 10, based on 27 reviews in the last 2 years. Over all time Victoria Care Centre has 96 reviews.
Review from K R (Sister of Resident) published on 12 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you so much for your kind words and thoughtful feedback. We are truly honoured to have been part of your brother's care journey over the past two years. We're glad that our team has been able to provide the support and communication needed to give you peace of mind. Your appreciation means a lot to us, and we will continue to do our best to ensure your brother receives the highest standard of care. Please don't hesitate to reach out if you ever need anything. We're here for you.
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Review from R W (Son of Resident) published on 12 September 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for sharing your experience. We understand how emotional and challenging the transition into a care setting can be, and we are so pleased to hear that your mum is thriving and happy here. It's our priority to ensure that she receives the best care, and we are glad that our team has been responsive and supportive during this time. Your peace of mind is important to us and will continue to keep you informed and provide the highest level of care for your mum. Please reach out at any time here to support both of you.
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Review from R G (Wife of Resident) published on 4 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gabriela Chelu, Deputy Manager at Victoria Care Centre
Thank you so much for your heartfelt message. We are deeply touched by your kind words and are honoured to have been able to care for your husband. Our team is dedicated to providing the best care possible, and knowing that we could positively impact your family's journey means the world to us. Please know that we are always here for you and your husband. Thank you again for your trust and recommendation.
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Review from C P (Resident) published on 4 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gabriela Chelu, Deputy Manager at Victoria Care Centre
Thank you so much for your wonderful message. We're delighted that you feel so at home with us and that our team has positively impacted your experience. Your kind words about our staff and environment are truly appreciated. We are committed to maintaining this high standard of care and ensuring that you continue to feel comfortable and well taken care of.
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Review from I M (Partner of Resident) published on 4 September 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Gabriela Chelu, Deputy Manager at Victoria Care Centre
Thank you for your kind feedback. We're glad to hear that you're happy with the care your partner is receiving and that our staff has been attentive to both of your needs. Your recommendation means a lot to us, and we are here to continue providing the best care possible.
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Review from M B (Wife of Resident) published on 2 September 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your positive feedback. We are glad to hear that you are happy with everything and that our team has met your expectations. Your satisfaction means a lot to us!
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Review from yisroel H (Son of Resident) published on 12 September 2023
Submitted via Website •
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5.0 out of 5
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Review from L J (Daughter of Resident) published on 8 December 2022
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5.0 out of 5
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Review from Angela D (Sister of Resident) published on 28 November 2022
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5.0 out of 5
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Review from Charles G (Son of Resident) published on 28 October 2022
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5.0 out of 5
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Review from Yvonne B (Daughter of Resident) published on 28 October 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from Richard T (Cousin of Resident) published on 21 July 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Basu Lamichhane, General Manager at Victoria Care Centre
Dear Richard, many thanks for your encouraging feedback. we will continue to deliver the best care with your ongoing support.
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Review from Monique S (Sister of Resident) published on 27 April 2022
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5.0 out of 5
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Review from G R (Sister of Resident) published on 12 April 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from Collette J (Daughter of Resident) published on 12 April 2022
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5.0 out of 5
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Review from William M (Resident) published on 12 April 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from L B (Daughter of Resident) published on 31 March 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Basu Lamichhane, General Manager at Victoria Care Centre
Thank you very much for your review, which is very encouraging and motivating for us to continue delivering the best for our residents. Best Regards.
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Review from Jane W (Daughter of Resident) published on 29 March 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Basu Lamichhane, General Manager at Victoria Care Centre
Dear Jane, thank you very much for this review, which will encourage our team to continue delivering the best for our residents. Best Wishes.
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Review from A A (Resident) assisted by family/friend published on 10 March 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from S K (Resident) assisted by family/friend published on 1 March 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Basu Lamichhane, General Manager at Victoria Care Centre
Thank you very much for your patience at the beginning and all the support to the team on an ongoing basis which has enabled us to focus on the quality care delivery that's deserved.
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The Review Score of 9.7 (9.670) out of 10 for Victoria Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.670 for Victoria Care Centre is calculated as follows: ( (229 Excellents x 5) + (78 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 321 Ratings = 4.67
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Victoria Care Centre is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Jul 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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