Review from Nicola C (Sister of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience

My sister has been a resident with end-of-life care for six months, and they have really look after her. Round the care has always at the most highest standards, from cleaning to working with patience with difficulties in mobility and autism they always go the step further, they are 10/10 for everything!

Reply from Basu Lamichhane, General Manager at Victoria Care Centre

Dear Nicola, thank you very much for such encouraging feedback which will definitely motivate the team to give our best all the time. Highly appreciated.

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Review from Theresa C (Next of Kin) published on 7 July 2021
Submitted via Website • Report

Overall Experience

What great staff my dear uncle arrived to when staying during the lockdown. The staff made him feel really welcome and kept me informed about everything that was happening. They made sure we had video calls as often as possible and went out of their way to make him feel welcome.

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Review from Rama C (Mother of Resident) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience

I am very happy that my daughter is at the Victoria Care Centre. It has been the best care home we have been in since we arrived in the UK. The care staff, activities and the management have been very understanding and helpful.

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Review from Elvira E (Niece of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience

Since my uncle has been at the home, he has been well looked after and I am satisfied with the care that my uncle is receiving. Any issues for concern that I may have had, have been dealt with immediately and with the utmost sensitivity. My uncle was living in a sheltered accommodation before Victoria

Court and in between, he was admitted into the local Hospital for 10 weeks. During his stay at the hospital, his care was appalling he left the hospital, unable to ever walk again and had numerous bed sores on his rear and feet. On entering Victoria Care, these wounds, which were severe, were treated by the team and never occurred again. My uncle showed signs of some form of neglect in his behaviour before entering Victoria Court, he would shudder whenever anyone approached him and was very defensive. He no longer displays this behaviour and to my knowledge, has a great relationship with the staff and the staff have a good relationship with our family. Very few issues.

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Review from Luke G (Grandson of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

My Nan is very well looked after at Victoria Care Centre. The home has run the visiting system really well during the pandemic. I feel very happy that my Nan is very well looked after. Her face lights up when the staff talk to her. All members of staff treat my Nan with the greatest respect and they

clearly care about her a lot.

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Review from Catarina M (Friend of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience

I visited my friend regularly before Covid-19 and I feel very happy to see my friend looking well looked after. The nurses, carers and all the staff are very supportive and friendly. Activities are ongoing daily.

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Review from Rodney M (Son of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience

Victoria care home is a lovely place. The staff are wonderful, it really is a nice and warm atmosphere. The overall care is very good and I would always recommend the care home to a friend/relative. My mother has been there from day one. Thank you for all that you have done.

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Review from Ajay C (Husband of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience

My loving wife and mum of our only son is a resident at this home and has been for over one year, having an experience of staying on second floor as her Brain Cancer progressed. Staff always displayed compassion and kindness to her, ensuring her dignity was upheld and communicated with us as a family

in a professional manner. Prior to the Covid-19 pandemic, family visitors were always warmly greeted. They provided a good range of social and leisure activities and the environment both outdoors and indoors are always spotlessly clean. The meals provided are appetising food and staff would ensure any specific needs are met immediately. The true dedication, commitment, attention to detail and love and affection shown to my wife is simply outstanding! The facility implemented to allow visits during Covid-19 restrictions are superb and we are so grateful for this kindness. There are too many superb individuals to name in this review especially the manager and clinical lead. I am ever so grateful for holding us.

Reply from Basu Lamichhane, General Manager at Victoria Care Centre

Dear Ajay, thank you very much for this review with very encouraging words which will continue inspiring us to deliver the best possible care for your wife, which she deserves most. Having such an understanding family is a blessing that facilitates the best caring environment. Best Regards.

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Review from Shriya V (Granddaughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience

My ninety-nine-year-old great-grandmother was a resident at Victoria Care Centre last year. It was a difficult decision to place her in care but it was the only option at the time. This was worsened by the fact we were in the midst of the global pandemic and she was permitted no visitors. The excellent

level of care provided by the staff and the facilities at the home put our minds at rest. Her individual and unique needs were well catered to, including cultural food to meet her dietary preferences, as well as staff who could communicate in her language. The care was truly adapted to her lifestyle and made her stay feel like a home from home. The home also had in place special measures to ensure we could still stay in touch with her as best we could, through regular video calls and socially distanced visits via a specially designated screen. Fortunately, she is now more mobile and has been able to return home. The home truly contributed to her getting back on her feet to celebrate her one-hundredth birthday.

Reply from Basu Lamichhane, General Manager at Victoria Care Centre

Dear Shriya, thank you very much for this review, highlighting the care we delivered to your great-grandmother. Such compliments are paramount to keep us motivated. It was truly a great honour to look after your great-grandmother: an amazing lady, very determined with great pride. It is a very nice feeling to know that she is doing very well at home. Best Wishes.

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Review from T J (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience

The care team make an effort to get to know residents and their needs. All staff are very approachable and friendly. They make an effort to get to know family members and keep them updated by various different means. The room is kept clean and is accommodating to the needs of my father. There is opportunities

for my father to get involved in various activities.

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Review from Carol G (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience

Victoria Care Centre is very well run. All of the staff are amazing, Mum's care is fantastic. We know she has been well looked after. She has been a resident for four years and every year she has had wonderful care. Thank you to all the staff.

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Review from Sandra P (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience

This time last March, my darling mother passed away peacefully with my father at her side. But also with my father, were the wonderfully kind staff, who made sure she wasn’t alone even though they were under extreme pressure. We, three daughters, were not able to be there to say goodbye but I feel so

very grateful to all those lovely carers, the manager and the activities lady that kept her spirits up when she was down, that made her laugh and made her feel so safe and cared for and she was treated with such kindness and dignity right until the very end. Thank you so much, I will always remember what you did for my mother and my father.

Reply from Basu Lamichhane, General Manager at Victoria Care Centre

Dear Sandra, thank you very much for this wonderful feedback, which means a lot to us and will keep motivating us to continue delivering the best possible, quality care for our residents.

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Review from Karen P (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience

I would highly recommend this care home. The staff work tirelessly to ensure the residents' needs are met with enthusiasm and kindness. My mother only had a short stay sadly, before her passing but everything was done to give her the best quality of life as possible. This care was extended to my father

also, helping with funeral arrangements and follow on phone calls to ensure he was coping on his own. We can’t thank everyone enough for their dedication and care.

Reply from Basu Lamichhane, General Manager at Victoria Care Centre

Thank you very much for such encouraging feedback which will keep our team motivated to do their best.

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Review from Vincent L (Wife of Resident) published on 8 May 2020
Submitted via Postal Card • Report

Overall Experience

I have always wanted to give my wife as much as control back as possible because she is fully dependent on others. This has instantly been made possible upon her arrival at Victoria Care Centre. I would definitely recommend this place in a heartbeat. When I leave her every day I know she is safe and

well cared for. I cannot thank the Deputy Manager and the team how much joy and happiness you have introduced back to my wife and my life. Thank you once again to the Deputy Manager.

Reply from Basu Lamichhane, General Manager at Victoria Care Centre

Dear Vincent, thank you very much for these encouraging compliments to all the team.

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Review from Abdul M (Brother of Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience

We used Victoria Care Centre because the building was modern and very convenient for us to our home visiting, little traffic and parking to worry about. Close to doctors surgery and hospital if needed. The reception was good, staff was helpful and reliable always ready to help. As long as standard,

management and staff remain as now it is highly recommended.

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Review from Marilyn R (Niece of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

I was extremely pleased with the service, care and facilities and got great comfort from knowing my uncle was well cared and looked after and was kept as comfortable as possible.

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Review from P O (Brother of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

Outstanding level of care for both my brother and my visiting party.
The staff could not have been more helpful throughout.

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Review from G O (Brother of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

We were pleased to find the home and my brother in such a clean state.
The staff could not do enough for us.
A big thank you to all.

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Review from Sue D (Daughter of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience

My Mum has been in Victoria Care Centre in the dementia care unit for nearly two months now. My family and I are extremely happy that she is in such a happy and friendly environment. We have all found the place very welcoming, so much so, that we enjoy and look forward to coming to visit. The staff

are always so hardworking and busy, but always stop to interact with Mum and us. She is lovely and clean, well looked after and though she is hard to please with food, food is great overall. The service is exemplary.

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Review from Malcolm G (Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience

My experience at Victoria Care Centre has been very good. The carers are outstanding and the service is excellent. The management is observant and the nurses are often quite busy attending to the patient seeing that they get good care. For example, when my finger got badly injured and I was in a lot

of pain. Two nurses, in particular, were very attentive to my finger and treated it well until the finger was healed.

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Victoria Care Centre

Care Provided by Victoria Care Centre

Good to Know

Funding & Fees Guide for Victoria Care Centre

Facilities