Victoria Care Centre

Acton Lane, Park Royal, London NW10 7BR
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9.7 96 Reviews
  • Victoria Care Centre, London
Victoria Care Centre features en-suite bedrooms and spacious communal areas for socialising, relaxing and participating in a varied programme of activities in a modern start of art building.

Victoria Care Centre is located in Park Royal, London and provides a wide range of care options, suitable for people with short-term, long-term, nursing and respite care needs.

The centres specialises in providing care for people living with Dementia and mild behaviour disorders, while care packages can be tailored to provide the appropriate level of care to those with additional needs.

All residents at Victoria Care Centre receive personalised care that is delivered through a carefully tailored care plan that is created with input from residents, care workers, relatives and other healthcare professionals. Care plans are created to meet each resident's holistic nursing needs.

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Care Provided by Victoria Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 115 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Sharda Care Ltd
  • Person in charge
  • Satya Bhattarai (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (115)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (114)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Victoria Care Centre

  • Victoria Care Centre make decisions on fees after carrying out thorough pre-admission assessment and fee is determined based on the actual needs identified during the assessment.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The home has got limited parking spaces available within the home. However, plenty of parking places available locally.


Victoria Care Centre Reviews (96)

Total of 96, showing 61-80
9.7

Victoria Care Centre has a Review Score of 9.7 (9.670) out of 10, based on 27 reviews in the last 2 years. Over all time Victoria Care Centre has 96 reviews.

Overall Experience

  • 78
  • 15
  • 2
  • 1
  • 0

Date Published

96
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26
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69

Review from Gwen H (Daughter of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was admitted following several falls at home. She was unsettled for about 2 weeks but has settled down well and is appreciative of the helpful staff. Amazingly my mother now attends all the well organised activities during the week and has benefited from it.

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Review from M A (Niece of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty loves to be at this care home. Everyone is nice.
They keep me informed of everything.
There are lots of activities for the residents to do. The homes are very clean and tidy.

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Review from N L (Wife of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Victoria Care Centre.
The staff are very hardworking and helpful.

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Review from M T (Son of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very professional and friendly towards my dad. He always looks well when I visit and I am pleased with his care plan at the centre.
My dad's room and the home, in general, is always clean and tidy.

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Review from K H (Daughter of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well cared for. Encouraging people to come out of their rooms. Lots of activities going on. I feel safe for Mum to remain in Victoria Care Centre.

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Review from L K (Husband of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home.
Very clean and good management.

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Review from Susan F (Wife of Resident) published on 19 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to extend my appreciation to all the staff on the second floor. They have been so great and diligent in the care of my husband. I would very much recommend their care as during my husband's stay there, they have been so caring, kind and done their utmost in their job. Thank you so much
and Merry Christmas in advance to all members of staff.

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Review from I S (Son of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care workers treat my father as a family member. They always look after him with choices and preferences. I am a regular visitor at Victoria Care Centre. Their overall standards are excellent and involvement in my dad's care is appreciated.

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Review from Lynda B (Cousin of Resident) published on 6 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin needs constant care and the staff here certainly provide this in a friendly courteous way with a very pleasant manner towards the residents, visitors and to each other. This makes for a warm and caring environment. In addition, the staff also treat the residents with concern for their well-being
and with respect for their dignity. The home is modern and well managed and also extremely clean, with pleasant communal areas. An outstanding care home.

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Review from Yvonne B (Respite Resident) published on 14 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to building works that needed to be urgently undertaken in my home, it was necessary that for the first time ever, I have a short stay period of respite in a Care Home. Anxieties were high as I am fussy, as almost to the point of OCD into cleanliness. Various options were to be presented. The first
to contact me from this home was the lovely Deputy Manager who visited me to undertake needs assessments and answer any questions. Later a visit was arranged for me to view. My daughter and I attended one evening and immediately upon entry in the Reception were struck by the layout coloured furniture, how clean it was and the welcoming ambience you felt. My room led out to a patio garden. The Deputy came to see me briefly to ensure I was ok. The chef was excellent, kind, caring and became my personal chef meeting my specific cultural needs. Staff, services, activities, excellent Family, Friends described as a Hotel. There are a few small areas of improvement but I would return in a heartbeat.

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Review from Bina P (Next of Kin) published on 9 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum has passed away but I feel that none of care home met the people with advance dementia's needs, including my mum unless a family member was present with them all the time just to make sure that your loved one's care needs are met. That is my personal opinion because that is what I have been through
with mum. It's very sad and upsetting because social services and the loved one pay so much for their care.

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Review from Joy W (Daughter of Resident) published on 10 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in the Victoria Care Centre for three weeks respite from 13th May. My mother was well cared for and always clean and tidy. Meals are varied and nutritious.
The rooms are quite spacious and clean. My mother seemed quite happy when visited by family members and friends. This is the third
time I have placed my mother in this home for respite and would be happy to do so again.
I would be happy to recommend this home to anyone wishing to place a loved one in this care centre.

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Review from Lincoln W (Son of Resident) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that the Victoria Care Centre provides good care for the resident, they always inform the next of kin immediately if there's a problem with your family member. The service and activities for the residents are very good.

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Review from Donald M (Friend of Resident) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always found all staff are very courteous and very helpful and caring.

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Review from Gary H (Son of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the Victoria Care Centre a very happy and friendly place.
My mum is well treated and looked after.
In my experience the staff are very good to her, she is always happy around them and has a good relationship with them.
I would recommend the Victoria Care Centre to anyone.

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Review from Mary F (Sister of Resident) published on 20 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was a resident during October and November 2018. I wish to acknowledge the wonderful care and attention given to him, during his last weeks. What a wonderful place to die.

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Review from Arlinda C (Sister of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister loves being here because everyone looks after her very well. They all treated us fairly. Her days are filled with happiness and blessings. This means a lot to my family.

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Review from Danu C (Brother of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my sister gets here but needs some more activities. Friendly environment and caring staff. Overall happy with this here.

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Review from K L (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We never thought they would care about my Mom this much. Everyone took care of her very well. Love this home so much.

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Review from Jana R (Private Carer of Resident) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a beautiful home and always neat and tidy. Keep up your effort and hard work, even all the residents look happier.

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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Victoria Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for Victoria Care Centre is calculated as follows: ( (229 Excellents x 5) + (78 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 321 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Care Centre is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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