Victoria Care Centre

Acton Lane, Park Royal, London NW10 7BR
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9.7 96 Reviews
  • Victoria Care Centre, London
Victoria Care Centre features en-suite bedrooms and spacious communal areas for socialising, relaxing and participating in a varied programme of activities in a modern start of art building.

Victoria Care Centre is located in Park Royal, London and provides a wide range of care options, suitable for people with short-term, long-term, nursing and respite care needs.

The centres specialises in providing care for people living with Dementia and mild behaviour disorders, while care packages can be tailored to provide the appropriate level of care to those with additional needs.

All residents at Victoria Care Centre receive personalised care that is delivered through a carefully tailored care plan that is created with input from residents, care workers, relatives and other healthcare professionals. Care plans are created to meet each resident's holistic nursing needs.

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Care Provided by Victoria Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 115 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Sharda Care Ltd
  • Person in charge
  • Satya Bhattarai (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (115)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (114)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Victoria Care Centre

  • Victoria Care Centre make decisions on fees after carrying out thorough pre-admission assessment and fee is determined based on the actual needs identified during the assessment.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The home has got limited parking spaces available within the home. However, plenty of parking places available locally.


Victoria Care Centre Reviews (96)

Total of 96, showing 81-96
9.7

Victoria Care Centre has a Review Score of 9.7 (9.670) out of 10, based on 27 reviews in the last 2 years. Over all time Victoria Care Centre has 96 reviews.

Overall Experience

  • 78
  • 15
  • 2
  • 1
  • 0

Date Published

96
20
26
27
69

Review from Jerome J (Godson of Resident) published on 26 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am overall happy with this home. This is a new home for my grandfather and he is enjoying it however activities need some improvement. I have visited for a few months and hardly see any activity team here.

Reply from Basu Lamichhane, General Manager at Victoria Care Centre

Dear Jerome, thank you very much for the review. It is nice to know that you are overall very happy with our home. Thank you for highlighting the concern about activities which I will address as a priority and you should be able to notice significant differences in the coming weeks. Kind Regards.


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Review from Andrew D (Son of Resident) published on 24 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home and friendly staff and they are all very kind. They all give their support when needed and always keep me updated as well.
People are very polite here.
Cheers guys.

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Review from Sivi T (Day Care) published on 24 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is filled with love and care. Thank you all so much for your support and kindness.
Great home.

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Review from Mary R (Aunt of Resident) published on 20 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good condition and excellent staff. Warm welcome and thank you all. This is one of the greatest care homes that I have ever visited.

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Review from A A (Daughter of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this healthcare home for nearly two years. I have noticed that she has received the best healthcare and she has progressed amazingly. She is happy here, and she gets along with the nurses very well. The nurses are very helpful and polite. My mother connects with the nurses and
is always happy to see them. The nurses are also nice to the people who regularly visit her. This place has amazing staff!

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Review from Diana R (Friend of Resident) published on 17 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly home and everyone welcomed me with a big smile. I like the way they treated me and offered coffee.

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Review from Patricia S (Daughter of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We trust Mum's wellbeing in Victoria Care Centre. The activities department always put on an excellent agenda, but Mum on the 3rd floor is not usually included, perhaps because she makes shouting noises. However two members of staff are extremely personal with Mum and treat her like their mum, they
lighten the atmosphere. Staff are overworked and carers are sometimes difficult to find for help. Victoria Care Centre's standards are high and it was so nice for Mum to go on an outing to the canals this summer.

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Review from Mina R (Daughter of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff extremely helpful and the care my mum is receiving is excellent. The staff are all supportive to me and my mother. The standard of care is excellent and I am happy to leave my mum in your care.

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Review from Raj K (Friend of Resident) published on 14 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited this home to meet my friend who lives there. It was very beautiful and a friendly team. It was very clean and tidy. Thank you.

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Review from M M (Resident) assisted by family/friend published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely building - built specifically for dementia care.
Light and airy and additional facilities. Cinema room/hairdressers/cafe.
Staffing: Great when fully trained but a London wide problem retaining staff especially when clients and families get used to a specific team of carers. Also explaining
special dietary needs to staff can be tiresome eg., gluten free etc.
Activities - great idea and works well with clients that can interact, but with those clients that need 1:1 activity coordinators - that's where the weakness is because social care will not pay for even 1 hour a day 1:1.

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Review from Prem C (Relative of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff is friendly and caring.

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Review from Leonard U (Son of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The people here are so helpful, caring and always there to help.

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Review from Susan C (Daughter of Resident) published on 3 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Social services found a place at this home for my father over 3 years ago. At first, I was furious because they did not consult me but I knew he was to be discharged from hospital and would need a place of safety, but I was on holiday at the time so Social Services did the best they thought. I arrived
home the next day and went to see my father. As soon as the door opened and I entered the building, I knew Social Services had sent my father to the best place possible. The atmosphere, ethos and the reality up to this day in the home, on the floor where my father lives, is that of calm, respect, loving care, dignified, attention to detail of the care plans, tailor-made activities, person-specific care and treatment and of the whole person not just their condition.


In April 2015, I found peace of mind as far as my father's care was concerned. He was safe and extremely well-cared for. As I write in September 2018 nothing has changed my mind, the wonderful care continues.


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Review from Frank K (Godson of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My godmother has been in the Victoria Care Centre for the last 6 weeks on "step down" after discharge from the hospital. The care she has received has been excellent. The care centre is well run, clean and caring. All the staff are friendly and courteous. The bedroom is good if a little impersonal but
this must be expected on a temporary stay. The lounge /day room is comfortable and always staffed.

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Review from Robert T (Resident) assisted by family/friend published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel quite at home in the care centre. We are on good and friendly terms with the nurses and patients. I shall be sorry to leave when I go back home.

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Review from Christopher G (Resident) assisted by family/friend published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has said he liked the care home and has described it as very good.

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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Victoria Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for Victoria Care Centre is calculated as follows: ( (229 Excellents x 5) + (78 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 321 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Care Centre is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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