What types of Care is Gwen Walford House Nursing Home registered for?

Older Person Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Gwen Walford House Nursing Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Gwen Walford House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Gwen Walford House Nursing Home to the centre of Hereford?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Gwen Walford House Nursing Home, 48-50 Hampton Park Road, Hereford, Herefordshire HR1 1TH

Review from Zoe W (Granddaughter of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience

My gran has been in multiple care homes and Gwen Walford has been outstanding in every way. From each member of staff to how beautiful and comfortable the home is. The level of care they have all shown my gran has been absolutely wonderful. We could not have wished for a better place for my gran's end

of life care. Thank you for everything.

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Review from S G (Daughter of Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience

All care staff and nurses have been wonderful to Mum. Garden views and wildlife from her bedroom are amazing. Mum and myself have been made to feel so welcome by all. It really is just like home, being able to bring dogs in as well is just great. It's so family-orientated.

Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home

Thank you for the 5-star review and kind words. We are so happy to hear your Mum is making the most of our incredible views and enjoying all the wildlife! We will continue to embrace you all as part of our wonderful family here at Gwen Walford.

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Review from T R (Great-grandson of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience

Big thank you to all the staff in Gwen Walford House Nursing Home for looking after my gran so well. She is really happy with you all. As a family, that is all we can wish for. You have all been so kind and supportive with great attention to detail. The room is beautiful. Garden views, amazing wildlife,

squirrels and robins visit her window daily where she likes to feed them. She really does feel like she's home.

Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home

Thank you so much for taking the time to review Gwen Walford. I am so happy to hear that your Gran is loving her life with us and that she has settled in well to her new home. We will continue to give her the best care possible and support you all however we can!

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Review from D F (Daughter of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience

Warm, friendly and caring welcome from all staff. They bent over backwards to sort out any issues and make Mum settle in as smoothly as possible, they were so patient with my sister and me with all our anxieties about Mum and the home and always had time and a cheery word for us.

Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home

Thank you so much for the review and kind words. We will always do our best to ensure that you all feel supported, and we couldn't be happier to hear that your mum has settled in with us. Welcome to the family!

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Review from Cherie L (Next of Kin) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience

The staff are always helpful and friendly, especially the carers. His needs are being catered for well.

Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home

Thank you for the wonderful 5-star review of Gwen Walford. I am delighted to hear you have found our staff helpful and friendly and that all needs are being met. I will pass on your feedback to the team, who will be delighted!

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Review from A S (Friend of Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience

First and foremost the structure of management and supervisors are of excellence, their attention to detail is second to none. Outstanding transparency.
The hands-on staff and physical professionalism of carers are a credit to the residence, the families visiting and above all an asset to the management

and Gwen Walford House Nursing Home. As I see it a pleasure visiting and leaving daily.

Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home

We appreciate your thoughtful 5-star review and high praise! We are delighted to hear that our management and staff at Gwen Walford House have made such a positive impression. Attention to detail, transparency and professionalism are things we hold dearly and it's gratifying to know these efforts are recognised. Your kind words mean so much to our team, and we are grateful for your trust in us each day. Thank you for sharing your experience!

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Review from S C (Son of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience

Cannot fault the care that my father has received since coming into Gwen Walford last year in July 2023. All the staff have been exceptional in caring for all of my father's daily needs. Would recommend Gwen Walford as the perfect care home for anyone's relatives. Thank you so much for giving me that

peace of mind.

Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home

Thank you for your fantastic 5-star review of Gwen Walford! We are delighted to hear that your father has received exceptional care since joining us. Our dedicated team takes great pride in meeting the daily needs of our residents, and it's heartening to know that our efforts have provided you with peace of mind. Your kind words and recommendation mean a lot to us and serve as a testament to our commitment to excellence in care. Should you ever need anything or have any questions, please feel free to reach out. We are here to support you and your father every step of the way.

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Review from I H (Husband of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience

My wife has now been here 2 weeks and is very happy. The room is very comfortable and the staff are excellent.

Reply from Trish McCaffrey, Interim Home Manager at Gwen Walford House Nursing Home

Thank you so much for taking the time to leave such an excellent review of Gwen Walford. We are thrilled that your wife is settling in well and feels comfortable in her new surroundings. Our residents must feel at home, and we're delighted to know that your wife is happy here. We're incredibly grateful for your kind words about our staff. Our team is dedicated to providing our residents with the highest level of care and support, and it's truly rewarding to hear that their efforts are making a positive difference.

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Review from B J (Respite Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience

I have been a resident for respite care and have been very satisfied with the level of care. My room was very nice with a lovely view of the garden area.

Reply from Trish McCaffrey, Interim Home Manager at Gwen Walford House Nursing Home

Thank you so much for your wonderful 5-star review! We are delighted to hear that you were very satisfied with the level of care you received during your respite stay at Gwen Walford. It is our priority to ensure our residents feel comfortable and well-cared for, so your positive feedback means a lot to us. We are also pleased that you enjoyed your room and the lovely view of the garden area. Thank you once again for your kind words. Should you need our services in the future, please know that we are always here to provide the same high level of care and comfort.

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Review from Mandy T (Wife of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience

Having come to the difficult decision to place my husband in care - the transition to Gwen Walford was made all the more easier by the staff and high standards with this home. The management and staff are excellent. nothing is too much trouble! It is such a warm, family atmosphere - every part of my

husband's care and medical care is taken care of. I cannot speak highly enough of everyone, including the gardener and maintenance man! The food is like a top-class restaurant in a five-star hotel. Thank you to everyone for all that you do.

Reply from Trish McCaffrey, Interim Home Manager at Gwen Walford House Nursing Home

Thank you so much for your wonderful review and for sharing your experience with Gwen Walford. We understand how difficult the decision to place a loved one in care can be, and we are delighted to hear that the transition was made easier by our dedicated staff and high standards. We are especially pleased that you find the atmosphere warm and family-like and that every aspect of your husband's care, including his medical needs, is being well taken care of. Your kind words about our team, from the management and staff to our gardener and maintenance man, mean a great deal to us. We also appreciate your compliments on our food service, and we're glad to hear it feels like a top-class restaurant in a five-star hotel. Thank you for your trust and support. We are committed to providing the highest standard of care and ensuring that every resident feels at home. If you ever need anything, please don't hesitate to reach out.

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Review from Rosie H (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience

Lovely facilities for the residents. Staff very friendly and helpful. Nothing is too much trouble.
Looking after Mum's needs well.
Encouragement to get involved with activities and overall a very good experience.

Reply from Trish McCaffrey, Interim Home Manager at Gwen Walford House Nursing Home

Thank you sincerely for your glowing review of Gwen Walford Care Home. We are delighted you and your mum had a positive experience with us. Ensuring that our residents feel comfortable and supported is a priority to us, and we are delighted with your feedback regarding our facilities and staff. We strive to create a warm and welcoming environment where residents feel at home. Once again, thank you for your kind words and for choosing Gwen Walford Care Home.

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Review from Richard B (Son-in-law of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been here for two or three months, and really enjoys the TV room and looking at the wildlife.
Very friendly staff.

Reply from Trish McCaffrey, Home Manager at Gwen Walford House Nursing Home

Thank you so much for taking the time to share your experience at Gwen Walford Nursing Home. We are delighted to hear that your mother-in-law is enjoying her time with us and finds comfort in the TV room and observing the wildlife. Our dedicated team works hard to create a warm and welcoming environment for all our residents, and it's wonderful to hear that you've found our staff to be friendly. If there's anything else we can do to enhance your mother-in-law's experience or if you have any questions or concerns, please don't hesitate to reach out. We appreciate your feedback and look forward to continuing to provide excellent care for your loved one.

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Review from Michelle N (Niece of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience

My elderly Aunt (92) was a resident of Gwen Walford for a number of months over the summer of 2023. Initial impressions were good but sadly we ended up forfeiting a number of weeks paid occupancy, so as not to lose the chance of a room available at another Nursing Home nearby. We became quite desperate

for her to leave. Her experience and increasingly ours of GW was not good.
I want to highlight that I think most care and nursing staff at GW are kind and caring. However, they are understaffed and definitely over worked. Standards as a result inevitably slipped below care expected for our loved one.
1) Rooms often dirty and used as storage 2) Clothes lost 3) Residents assistance request buzzers constantly sound and slow response 4) Personal private documents left lying around for anyone to read (my Aunt registered blind) and not stored securely 5) Food really poor quality, often would arrive cold.
All the above concerns were discussed with management.

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home

We regret that your experience at Gwen Walford last summer led you to leave a negative review, especially considering the formal complaint you raised, which we promptly investigated and addressed with meetings involving our senior team. Each of your concerns was thoroughly responded to at the time, including the letter that you mentioned which was in a private room left there by visitors to the home.

Thank you for recognising the quality of care we strive to provide at Gwen Walford, it is something we are extremely proud of. Your feedback, both positive and negative, helps us continuously improve our services.

Regarding the period you mentioned, it's important to note that we were amid a major refurbishment, and we apologise if this contributed to any of the concerns you encountered.

We extend our best wishes to your aunt and your family for the future.

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Review from Michelle D (Daughter of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience

My mum very recently passed away at Gwen Walford, the care she had I could never fault. Even in her last days, they ensured she was not in pain and comfortable. Just want to thank all the staff, you all do a fantastic job and thank you for taking care of my mum.
Highly recommend.

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home

Thank you for your heartfelt review and for entrusting us with your mum's care. We are deeply sorry for your loss and grateful for your kind words about the care she received at Gwen Walford Care Home.
We acknowledge your slightly lower rating for food & drink. We strive to provide nutritious and appetising meals tailored to each resident's needs, and we understand that individual circumstances, such as your mum's illness, can impact appetite.
Your recommendation and acknowledgement of our staff's dedication mean a great deal to us.

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Review from B W (Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience

I have been here four years and am satisfied with the care I am getting. This home is now my home. The staff treat me with respect and they work very hard.

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home

Thank you so much for your kind words and for taking the time to share your experience at Gwen Walford Nursing Home. We're thrilled to hear that you feel at home here and that you're satisfied with the care you're receiving. Our dedicated staff members strive to create a respectful and supportive environment for all our residents and your feedback is truly appreciated. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We're here for you, and your comfort and well-being are our top priorities.

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Review from Sarah B (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience

Mum came for Christmas respite, she has had a wonderful stay. The home is lovely, warm and very homely. We have been satisfied with all aspects of Mum's care. The staff are wonderful, taking time to get to know Mum. We are now considering Mum returning full-time.

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home

Thank you so much for your heartfelt review! We're delighted to hear that your mum had a wonderful Christmas respite at Gwen Walford Nursing Home. It warms our hearts to know that she found our home lovely, warm, and homely. Our dedicated staff takes pride in providing exceptional care, and we're thrilled to have met your expectations.
It's particularly rewarding to hear that you're considering Mum's return permanently. We understand the importance of choosing the right home and we're here to support you every step of the way.
If you have any further questions or if there's anything specific you'd like to discuss, please feel free to reach out. We look forward to the possibility of having your mum as part of our community.

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Review from Geoff P (Son of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience

My 87 year old mother stayed in this place for a week’s respite following discharge from hospital. On arrival the room was dusty, there was loose plaster on the carpet around the skirting board and pictures left on the bathroom floor (not great for an infirm 87-year-old who has just fractured her pelvis).

To add to this, she could not watch TV as there was no TV aerial and was unable to access the patio area as there was no patio door key. Based on my experience with two other homes in Herefordshire when my father needed care this place did not get anywhere near my expectations and was not good value for money. I did get an apology from the Manager following my complaint but that doesn’t change my opinion.

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home

Our company takes great pride in offering our residents an environment of luxury and comfort. We value and appreciate feedback as it plays a crucial role in our continuous efforts to enhance our services. We apologise that your experience led you to leave a negative review, especially after addressing your concerns and providing an apology from our Home Manager.
During the period your mother stayed with us at Gwen Walford House, the home was undergoing a comprehensive refurbishment, encompassing all bedrooms and communal areas. Despite these renovations, we made every possible effort to have our only available bedroom decorated in time for your mother's admission.
Regrettably, the time constraints associated with the refurbishment prevented our staff from thoroughly inspecting the presentation standards of the bedroom. We sincerely apologise for any shortcomings in this regard, as this is not the standard we set out to achieve.

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Review from Philip K (Son of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience

Mum is very happy at Gwen Walford. She is looked after very well. She has a lovely room overlooking the woods and the river and is very happy with the food and the pudding!

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home

Thank you so much for sharing your wonderful 5-star review of Gwen Walford Care Home! We are thrilled to hear that your mum is very happy with the care she receives. It's heartening to know that your mum enjoys her lovely room with a view of the woods and the river – we believe that a comfortable and pleasant environment is essential for our residents' wellbeing. We're also delighted to hear that she is satisfied with the meals, especially the pudding! Our dedicated team strives to provide exceptional care and enticing dining experiences that contribute to our residents' happiness.
We truly appreciate your feedback and the trust you've placed in us to care for your loved one.
Thank you again for choosing Gwen Walford Care Home.

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Review from Kevin C (Grandson of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience

The care my nan received was entirely amazing. Couldn't ask for a better place for her to have gone to. The management and staff are amazing and I would recommend this place to anyone who would love for their family member to be well looked after and treated with respect.

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home

Thank you so much for taking the time to share your experience at Gwen Walford Care Home. We are truly delighted to hear that the care your nan received was "entirely amazing." Providing exceptional care and creating a comfortable, respectful environment for our residents are our top priorities, and we're thrilled to know that we met your expectations.
Your kind words about our management and staff mean the world to us. We deeply appreciate your recommendation to others seeking a nurturing and respectful environment for their family members.

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Review from Andrew W (Son of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience

Dad's very happy and content.

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home

Thank you so much for taking the time to leave a five star review for Gwen Walford. We are thrilled to hear that your dad is very happy and content with his stay at our home. The wellbeing and happiness of our residents are our top priorities, and it warms our hearts to know that your dad is experiencing that at Gwen Walford. Our dedicated team works tirelessly to create a comfortable and supportive environment, and reviews like yours reinforce that we're on the right path. We are truly grateful for your trust in us to care for your loved one.

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