Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits.
However, if visitors are interested in touring the home and learning more about services, recommend scheduling a visit in advance. This way, a dedicated team can ensure they're available to show you around and discuss how best meet your specific needs. The team are here to provide the information and support required, and look forward to assisting in any way.
Plenty of off-road parking is available.
Gwen Walford House Nursing Home has a Review Score of 9.8 (9.759) out of 10, based on 25 reviews in the last 2 years. Over all time Gwen Walford House Nursing Home has 64 reviews.
Review from E L (Sister of Resident) published on 24 July 2023
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Overall Experience
5.0 out of 5
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home
It brings us immense joy to know that your sister has settled in so well and is making our home her own. At Gwen Walford Nursing Home, we understand that transitioning to a care facility can be a significant adjustment, and we strive to make this process as smooth and comfortable as possible.
We sincerely appreciate your trust in Gwen Walford Nursing Home to provide excellent care for your sister. It's heartening to see that our efforts have positively impacted her wellbeing and happiness. We assure you that we will continue to uphold our commitment to exceptional care and maintain the highest standards for all our residents.
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Review from Brian D (Resident) published on 7 July 2023
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Overall Experience
5.0 out of 5
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home
Thank you for taking the time to share your wonderful experience at Gwen Walford Nursing Home on carehome.co.uk. We greatly appreciate your kind words and are thrilled to hear that your time with us has been most enjoyable.
At Gwen Walford Nursing Home, we strive to provide a welcoming and comfortable environment where residents can receive exceptional care. Our dedicated team members work tirelessly to ensure that each resident receives first-class care and support. It brings us great joy to know that our efforts have made a positive impact on your experience.
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Review from Shelley D (Granddaughter of Resident) published on 24 June 2023
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Overall Experience
5.0 out of 5
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home
Thank you so much for taking the time to share your positive experience and leaving a wonderful 5-star review for Gwen Walford. We are thrilled to hear that you, as a family, are extremely happy with the care your nan receives at our home.
At Gwen Walford, we strive to create a nurturing and comfortable environment for all our residents. We understand the importance of providing delicious and nutritious meals and we are delighted that you find the food lovely. Additionally, we are pleased that you appreciate the setting of our home. We believe that a pleasant environment plays a vital role in enhancing the well-being and overall experience of our residents.
Our staff members are the heart of our care home and we are proud to have a team that is friendly, caring and professional. We prioritise the delivery of person-centred care and it is heartwarming to know that our staff have made a positive impact on your nan's life.
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Review from Donna B (Daughter of Resident) published on 17 April 2023
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Overall Experience
5.0 out of 5
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home
This is so wonderful to receive. Thank you ever so much for sharing this 5-star review.
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Review from Helen J (Daughter of Resident) published on 24 March 2023
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Overall Experience
5.0 out of 5
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home
Thank you for your kind words and recognition of the team and food at Gwen Walford House.
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Review from Pauline B (Daughter of Resident) published on 19 January 2023
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Overall Experience
5.0 out of 5
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home
Pauline, thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us and we are very happy that Gwen Walford House could help when you needed it.
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Review from David L (Resident) published on 23 August 2022
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Overall Experience
5.0 out of 5
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home
Thank you David. We are so pleased you have settled well at Gwen Walford and we can help.
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Review from Martin W (Resident) published on 28 June 2022
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Overall Experience
5.0 out of 5
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home
Martin, it's our pleasure to provide the care and support you require. Thank you so much for your glowing review.
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Review from Lewis B (Stepson of Resident) published on 27 June 2022
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Overall Experience
5.0 out of 5
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home
Thank you very much for taking the time to leave us such a wonderful review. It really means so much to us.
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Review from Elinor G (Resident) published on 3 May 2022
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Overall Experience
5.0 out of 5
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home
Thank you for your review, we are very pleased that you are happy here.
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Review from Eric B (Resident) published on 30 June 2021
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5.0 out of 5
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Review from Lynn V (Niece of Resident) published on 29 June 2021
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5.0 out of 5
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Review from Karen S (Daughter of Resident) published on 29 June 2021
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5.0 out of 5
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Review from D K (Daughter of Resident) published on 2 June 2021
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5.0 out of 5
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Review from Alison A (Day Care) published on 29 January 2021
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5.0 out of 5
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Review from P H (Resident) published on 17 September 2020
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5.0 out of 5
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Review from A K (Resident) published on 17 September 2020
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5.0 out of 5
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Review from C T (Wife of Resident) published on 8 September 2020
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5.0 out of 5
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Review from Leanne B (Daughter of Resident) published on 19 August 2020
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5.0 out of 5
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Review from R P (Son of Resident) published on 18 August 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from John Fennell, CEO at Gwen Walford House Nursing Home
Thank you so much for taking the time to review the care at Gwen Walford House. I am so pleased that your mother is extremely happy at the home and I am glad the staff spoil her, it is only what she deserves.
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The Review Score of 9.8 (9.759) out of 10 for Gwen Walford House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.759 for Gwen Walford House Nursing Home is calculated as follows: ( (275 Excellents x 5) + (7 Satisfactorys x 3) + (10 Poors x 2) + (7 Very Poors x 1) ) ÷ 299 Ratings = 4.759
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Gwen Walford House Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Mar 2020
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Job Title: Home Manager
Joined: 2024
Rebecca is dedicated to providing exceptional and compassionate care to all residents at Hampton Grange & Gwen Walford. Her role involves leading a skilled team, ensuring top-quality service, and fostering a nurturing environment. Rebecca manages daily operations, upholding regulatory standards, and working closely with families and healthcare professionals to meet each resident's individual needs. Her commitment to empathy and excellence ensures that Hampton Grange & Gwen Walford is a place where residents feel valued and cared for with the utmost respect and dignity.
Job Title: Staff Administrator
Joined: 2023
Lyndsey joins Hampton and Gwen having been employed as a Reception Manager for eight years within the hospitality sector, working at the second oldest hotel in Britain - ‘The Green Dragon Hotel’. Previously she worked for the NHS as an administrator in the Occupational Health Department, where she completed her Business Administration and Customer Service NVQ.
She is accountable for our staff inductions and administration.
Job Title: Customer Administrator
Kelly is the front-of-house and Customer Administrator for the home.
Job Title: Chef
Lori is our Chef for Hampton Grange and Gwen Walford.
Job Title: Maintenance
Joined: 2024
David plays a crucial role in ensuring the facility's smooth operation and safety. His responsibilities include performing routine inspections, addressing repair needs, and maintaining equipment and infrastructure.
David handles minor repairs, troubleshoots issues, and collaborates with other team members to ensure that the home remains in excellent condition for both staff and residents. His proactive approach and attention to detail help create a safe and welcoming environment for everyone at Gwen Walford.
Job Title: Head Houskeeper
Magda is responsible for ensuring a clean, safe, and comfortable environment for all residents. Leading the housekeeping team, her duties include overseeing daily cleaning schedules, maintaining high hygiene standards, managing laundry services, and ensuring supplies are well-stocked. She also coordinates with other departments to support residents' needs and maintain compliance with health and safety regulations. Magda's leadership and attention to detail help create a welcoming atmosphere that enhances residents' well-being and comfort.
