Gwen Walford House Nursing Home

48-50 Hampton Park Road, Hereford HR1 1TH
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9.8 64 Reviews
  • Gwen Walford House Nursing Home, Hereford
Gwen Walford offers Residential and Nursing Care, situated within picturesque, wooded grounds overlooking the River Wye. With highly experienced staff available round-the-clock, residents receive unparalleled support and compassion.

Gwen’s all-inclusive luxury care packages feature:

Homemade meals with a diverse menu selection
Good company and social entertainment programme
Enjoy convenient living with laundry and cooking managed for you
Professional care and support, day and night
Monthly complimentary hair treatments for some TLC
Care tailored to your unique needs
Daily housekeeping chores taken care of
Beautiful landscaped gardens

Being part of the community is a key benefit of life at Gwen Walford. Their wide range of activities is specifically designed to encourage participation and provide plenty of opportunities for social interaction. Their dedicated lifestyle team works hard to deliver inspiring and engaging activities. They also pride themselves on the enticing dining experiences, where nutrition and choice are key.

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Care Provided by Gwen Walford House Nursing Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca Protheroe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2023

Funding & Fees Guide for Gwen Walford House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,475
    • Self-Funded Nursing Care from £1,474
  • (these prices are only a guideline, please contact Gwen Walford House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits.


    However, if visitors are interested in touring the home and learning more about services, recommend scheduling a visit in advance. This way, a dedicated team can ensure they're available to show you around and discuss how best meet your specific needs. The team are here to provide the information and support required, and look forward to assisting in any way.


  • Parking

  • Plenty of off-road parking is available.


Gwen Walford House Nursing Home Reviews (64)

Total of 64, showing 41-60
9.8

Gwen Walford House Nursing Home has a Review Score of 9.8 (9.759) out of 10, based on 25 reviews in the last 2 years. Over all time Gwen Walford House Nursing Home has 64 reviews.

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Review from P M (Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Under new management who has made positive changes. The nursing and care staff are excellent. The environment is always clean and tidy. I can see the improvements already coming through.
I am now happy to call this my home.

Reply from John Fennell, CEO at Gwen Walford House Nursing Home

Thank you so much for leaving such a lovely review. We are so glad that you are so happy in your home.


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Review from Brian S (Son of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend this place highly enough. Nothing was too much trouble for Mum. The staff were so so kind and caring. The views of the river always made us smile. The home always had a calm and loving feel. Thank you.

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Review from C H (Daughter of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently had a health crisis, and the staff have dealt with this with huge compassion and patience. I can't fault the care that mum has received, and she is settled and happy. She enjoys the activities (and so do I).

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Review from Luke (Son of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came here directly from the hospital after and was bed-bound and on a significant amount of medication. She left the nursing home to move to a residential home on a frame and stick, getting back to her normal self.
The nursing and care was excellent, facilities were good and clean.

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Review from Sandy G (Daughter of Resident) published on 30 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in the home for about 2 years. Staff are very friendly and caring and building is lovely. Would definitely recommend this home to anyone.

Reply from John Fennell, CEO at Gwen Walford House Nursing Home

Thank you for taking the time to share your views on Gwen Walford. I am really pleased that you have had such a good experience.


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Review from Mike H (Son of Resident) published on 6 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father loved his time at Gwen Walford even though his last few weeks there were obviously difficult for him, the nursing staff there were amazing. My brother and I were with my father for his last 10 days & they treated us extremely well too, with copious amounts of food and drink and were always
very respectful and courteous to my father.

Reply from John Fennell, CEO at Gwen Walford House Nursing Home

Thank you for taking the time to leave a review, and we are very pleased you were so pleased with the care received.


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Review from Catherine S (Daughter of Resident) published on 10 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received excellent care whilst she was in Gwen Walford House. Whenever I saw the staff there they were always friendly and knew my mum well. Accommodation and food standards were also excellent. I felt happy that Mum was safe and well there.

Reply from John Fennell, CEO at Gwen Walford House Nursing Home

Thank you for taking the time to leave a review.


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Review from Helen P (Daughter of Resident) published on 7 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To the staff on the residential ward.
On behalf of the family, I would like to say thank you for the care and compassion given to my mother and the family, during her time with you during May 2018. Once again many thanks you are an amazing team.

Reply from John Fennell, CEO at Gwen Walford House Nursing Home

Thank you for your kind words.


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Review from Dave B (Son of Resident) published on 18 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has always enjoyed his time at Gwen Walford House and Hampton Grange. The staff are caring, the food is plentiful and of a high quality. There are daily activities. Excellent home.

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Review from Karen C (Niece of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting my aunt at Gwen Walford House I have always found the staff very caring and kind. The food looks good and not a smell of cabbage in the air! The activities seem appropriate to the residents and overall I feel it is a safe careing environment for my Aunt. Visiting Gwen Walford House has dispelled
my concerns about care for the elderley with everything you hear in the press.

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Review from J C (Nephew of Resident) published on 31 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited my aunt at Gwen Walford House and was delighted to see how happy and content she was. We chatted about the nursing standards, the level of care and attention and she was very impressed. As a visitor, I was equally impressed by what I witnessed.


There was a team of friendly and

caring staff who were both keen to help both residents and their family and friends during their visit.
My Aunt was very enthusiastic about the friendliness of the staff and the quality of the food and from what I saw, I can understand why!

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Review from D M (Grandson of Resident) published on 29 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gwen Walford is a wonderful residence that has put our family to ease when it comes to my grandfather. The staff are helpful, inclusive and professional - an attitude that seems almost to spread, as all the residents are kind and social with one another. It seems to be one big group of people that are
encouraged to spend time together.


The rooms are always spotless when I visit, and from what I can see the food is carefully produced and tasty. I have nothing negative at all to say about Gwen Walford Home, nor it's management, and I would recommend it to anyone.


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Review from T D (Daughter of Resident) published on 29 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home surroundings are amongst the best that we looked at when choosing a home, but what confirmed our decision was the fantastic service, (the staff were always only too happy to help), The food always seemed fresh and well prepared and there always seemed to be plenty of activities to get involved
in. We couldn't recommend Gwen Walford House more.

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Review from B M (Granddaughter of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my grandmother moved in she seems to be a lot happier. She's making friends with other residents and getting involved with some of the activities. They put on a good range of activities. There always seems to be something going on. She enjoys the food, they give her a good choice and there is
lots of it. The building and its surrounds are very impressive.

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Review from S W (Granddaughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are brilliant, very friendly and nice to all the residents. The senior staff and managers are very approachable and always around if you have any questions. All the staff know the residents well, it's like one big family, for this reason, I would recommend the home to anybody it's always outstanding.

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Review from Helen M (Niece of Resident) published on 14 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gwen Walford House and Hampton Grange nursing homes are outstanding !!
The carers that looked after our Uncle were wonderful. it meant a lot to our family to have peace of mind that he was safe and so well looked after.
He settled in very quickly and enjoyed his life there as he met new people and
made friends. He was very happy.

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Review from Sholto N (Great-grandson of Resident) published on 23 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wholeheartedly recommend Gwen Walford Nursing Home. The staff are wonderful, they are so caring with nothing too much trouble. They are professional and empathetic. Great Granny had such an amazing time there, it was always so nice to go and visit her in her very luxurious room. The food was also
really nice.

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Review from Max P (Great-Nephew of Resident) published on 23 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Gwen Walford are very kind to my great aunt. Very forthcoming and welcoming to me when I visit. I always get offered a cup of tea and cakes. From what I have seen of the food it looks delicious! Whenever there is an issue, the manager always comes to see me, no matter how small. The rooms
are very clean and well decorated. My aunt looks out over the river. From my understanding, there are a variety of activities available, although my great aunt cannot take part in these. She does, however, have regular hand massages and hair appointments. I cannot recommend Gwen Walford House enough.

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Review from John W (Son of Resident) published on 15 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gwen Walford is a first class care home. The senior staff are experienced and very caring. Residents are treated with respect and given as much personal attention as time permits. The home is occasionally short of staff with agency carers filling the gap.


The premises are very well appointed and

maintained being particularly warm and comfortable. Thoroughly recommended.

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Review from Raymond R (Friend of Resident) published on 7 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and the staff are excellent. They are caring and understanding and nothing is too much trouble for them. Facilities in Gwen Walford House are excellent, well thought out and high quality. My friend praised the quality of food, however, my friend is now unable to make further judgements,
but the staff persevered with feeding and have discovered that she loves her high protein diet. However, the finances leave much to be desired. Duplicate invoices were issued at the commencement of stay, due to the local authority constantly reviewing their contribution. I raised this and it was referred to Head Office. Despite constant telephone calls, nothing was forthcoming for over six months- when they delivered the biggest load of imaginative rubbish that I could not have written had I been scriptwriting for a television soap.

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Current Review Score: 9.8 (9.759)

Overview of Review Score

The Review Score of 9.8 (9.759) out of 10 for Gwen Walford House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.759 for Gwen Walford House Nursing Home is calculated as follows: ( (275 Excellents x 5) + (7 Satisfactorys x 3) + (10 Poors x 2) + (7 Very Poors x 1) ) ÷ 299 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Gwen Walford House Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (31)

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Meet the Team (6)

Rebecca

Rebecca Protheroe

Job Title: Home Manager

Joined: 2024

Rebecca is dedicated to providing exceptional and compassionate care to all residents at Hampton Grange & Gwen Walford. Her role involves leading a skilled team, ensuring top-quality service, and fostering a nurturing environment. Rebecca manages daily operations, upholding regulatory standards, and working closely with families and healthcare professionals to meet each resident's individual needs. Her commitment to empathy and excellence ensures that Hampton Grange & Gwen Walford is a place where residents feel valued and cared for with the utmost respect and dignity.


Lyndsey

Lyndsey Jones

Job Title: Staff Administrator

Joined: 2023

Lyndsey joins Hampton and Gwen having been employed as a Reception Manager for eight years within the hospitality sector, working at the second oldest hotel in Britain - ‘The Green Dragon Hotel’. Previously she worked for the NHS as an administrator in the Occupational Health Department, where she completed her Business Administration and Customer Service NVQ.


She is accountable for our staff inductions and administration.


Kelly

Kelly Pulling

Job Title: Customer Administrator

Kelly is the front-of-house and Customer Administrator for the home.


Lori

Lori Murariu

Job Title: Chef

Lori is our Chef for Hampton Grange and Gwen Walford.


David

David Morris

Job Title: Maintenance

Joined: 2024

David plays a crucial role in ensuring the facility's smooth operation and safety. His responsibilities include performing routine inspections, addressing repair needs, and maintaining equipment and infrastructure.


David handles minor repairs, troubleshoots issues, and collaborates with other team members to ensure that the home remains in excellent condition for both staff and residents. His proactive approach and attention to detail help create a safe and welcoming environment for everyone at Gwen Walford.


Magdalena

Magdalena Wieckowska

Job Title: Head Houskeeper

Magda is responsible for ensuring a clean, safe, and comfortable environment for all residents. Leading the housekeeping team, her duties include overseeing daily cleaning schedules, maintaining high hygiene standards, managing laundry services, and ensuring supplies are well-stocked. She also coordinates with other departments to support residents' needs and maintain compliance with health and safety regulations. Magda's leadership and attention to detail help create a welcoming atmosphere that enhances residents' well-being and comfort.