Buckingham House Care Home

Off Oxford Road, Gerrards Cross SL9 7DP
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9.9 86 Reviews
  • Buckingham House Care Home, Gerrards Cross
Buckingham House is a purpose-built Care Home providing caregiving for nursing, residential and dementia residents by well-trained and well-led carers and nurses. The home facilitates 24-hour personalised care whilst supporting people to have their independence and dignity.

The home boasts a number of lounges, two dining area, two cafes, a library and hair dressing salon, as well as beautifully landscaped gardens and patio areas. Each room is en-suite and decorated to a hotel standard, whilst each floor has a modern equipped bathroom facility.

The head chef who won MMCG Masterchef of the year, has developed a seasonal menu to suit all palettes, and promote choice. She meets with the people living at the home to hear their requirements and this is reflected in her menu.

Looking at ways to engage with the people that live at the home in a meaningful way is important to the activities coordinator.

The people living at the home are invited to participate in clubs such as gardening, baking, maintenance facilitated by the staff of the home. She also has engaged with the community having local Zumba, Tai Chi, Music for therapy companies attend the home.

Once your loved one is at the home, the team operate a “home from home” feel allowing you to visit the home at any time and offer the opportunities for you to join in any events or meals. Care plans are also structured and reviewed regularly using information provided by family, friends and medical professionals to ensure a meaning quality of life.

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Care Provided by Buckingham House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Courtney Harry (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Buckingham House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,898
    • Self-Funded Residential Dementia Care from £2,063
    • Self-Funded Nursing Care from £2,365
    • Self-Funded Nursing Dementia Care from £2,365

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Buckingham House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours.


  • Parking

  • On site parking available.


Buckingham House Care Home Reviews (86)

Total of 86, showing 21-40
9.9

Buckingham House Care Home has a Review Score of 9.9 (9.909) out of 10, based on 10 reviews in the last 2 years. Over all time Buckingham House Care Home has 86 reviews.

Overall Experience

  • 67
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Date Published

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Review from R S (Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after.

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Review from P G (Friend of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming when you arrive. The staff are very friendly and helpful. The home is very clean and the resident seems very happy. Good activities programme.

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Review from C P (Granddaughter of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been in Buckingham House since earlier this year. The service at the home is wonderful and she is extremely happy and settled. It is so reassuring to know she is being looked after so well. Thank you Buckingham House staff.

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Review from A L (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is so lovely and the staff are fabulous. My mum was admitted from hospital for rehab and recovery and she is so happy and has really enjoyed her time at Buckingham House. Would highly recommend.

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Review from Krysia S (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff from the admin/reception staff and the managers, through to the care staff and cleaners. Everyone I have come across is empathetic and caring and this is reflected in the feel of the home. The care is resident led and even when dealing with challenging behaviour the attitude of the staff
is one of understanding and kindness. It has made an extremely difficult transition for my mum and the rest of the family much easier and I am confident that she is in the best hands.

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Review from M A (Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it. They are very understanding. The food is excellent.

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Review from Elizabeth G (Wife of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manager and staff are very nice, nothing is too much trouble. I know my husband is being looked after - Thank you.

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Review from J S (Son of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The entire team at Buckingham House provide an exemplary service and give me the confidence of every visit that my mum is safe and sound, stimulated and valued. Well done everyone you have given mum her dignity back

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Review from J D (Daughter of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am now able to visit my mother inside her room after outside visits only since she became a resident. The staff are superb and my mum is always clean and as cheerful as she can be as she is bedbound and on 24-hour oxygen. The home is always welcoming and available to answer any questions we may have
regarding my mums care.

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Review from John T (Son-in-law of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely first class at every level. Terrific staff, food and accommodation - can't fault it.

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Review from Jodie G (Granddaughter of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, my nan always seems so happy and talks very highly of the staff. She is always clean and tidy when I visit and is usually excited to tell me about what she has been doing and showing me her lovely painted nails. We are kept up to date with photos and videos of her looking very happy,
which we love receiving.

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Review from Jenny T (Daughter of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Buckingham House is a lovely care home. My mother was transferred here from hospital 2 months ago and the care she has received has been wonderful. I cannot recommend it highly enough.

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Review from E F (Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have over the years suffered mental health problems but have always received wonderful treatment and care at Buckingham House.

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Review from E B (Daughter of Resident) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been absolutely amazing. They have kept me informed and made a huge difference to mums rehabilitation. Mum has been so happy to stay here. A special appreciation to the lady on mums floor and for the receptionist who has been so efficient and lovely. I would have no problem with
mum coming back if she ever needed to. A very Big big thank you from me and mum.

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Review from Alec M (Husband of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite a difficult past year with Covid-19, my wife seems to have settled in okay. She moved in April 2020. She is a bit restless but has been for a couple of years now. The management and staff I have met have all been delightful, friendly, helpful, and cannot be faulted. My options following are
based on my very restricted access during the pandemic.

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Review from V H (Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly positive attitude fo staff. Good accommodation and staff. Food is very good.

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Review from B W (Daughter of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Buckingham House provides excellent care for residents. The way the manager and staff have managed the Covid crisis is amazing, relatives are kept well informed and updated with regular phone calls and emails as well as Zoom relatives meetings. The staff are unfailingly kind, gentle and compassionate
to residents - it feels like a family. The staff notice small changes in residents' mood and behaviour and seek to understand why this might be. My mother has now been a resident for 2 years - we have had complete peace of mind and she is happy, with all her needs being met.

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Review from Lynda H (Brother of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. My sister looks and responded to being there very very well. She seems very happy.
The care home is very clean and very well organised.
The manager and his staff are doing a great job. When we arrived for a Sunday visit a few weeks ago, we were treated very well and things were
explained to us.
When my sister arrived she was distant and withdrawn. Now she smiles and laughs again.

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Review from J C (Wife of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was first referred here by NHS for assessment. I decided he was made so welcome and comfortable that I chose to have him remain there as death was imminent. He stayed for a month and I was pleased that he died surrounded by dignity and kindness.
I particularly was made welcome and visit
daily during this dreadful Covid time. Thanks to all reception, nursing and others.

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Review from P H (Brother of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well presented.
Staff excellent and friendly.

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Buckingham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for Buckingham House Care Home is calculated as follows: ( (113 Excellents x 5) + (4 Goods x 4) ) ÷ 117 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.943 Points relating to the number of positive Reviews for Buckingham House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 10 Positive Reviews ÷ 10.6 = 0.943

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (4)

Courtney

Courtney Harry

Job Title: Home Manager

Joined: 2015

I have been part of the Buckingham House family since June 2015, starting my journey as a Health Care Assistant, right the way through to the Deputy Manager for 2 years to most recently being appointed as the Home Manager in August 2021.
Working within the home, I have discovered that I could not see myself working within any other profession. I am passionate and committed to provide resident led care, empowering those whose home we have the privilege of working within to have the best and most independent quality of life. I love keeping involved in daily living within the home and continue to support residents and the team with daily life at Buckingham House.


Alfredo

Alfredo Villamel

Job Title: Deputy Home Manager

Joined: 2022

I graduated my nursing degree in 2010 and have been practicing as a nurse for over 15 years.
I have a variety of managerial experience across Health and Social Care and have worked as a Deputy Manager with MMCG for almost 2 years.
It is important to me that we uphold and maintain the same level of care that I expect my parents to receive. I am passionate to ensure that all our residents are clinically safe and their needs are met holistically. I see myself as the bridge between the management and wider teams in the home.


Joao

Joao Valcouvo

Job Title: Hospitality Services Manager

Joined: 2023

I have 20 years of extensive experience in hospitality, operations and food and beverage management.
I oversee all hospitality services at Buckingham House and strive to ensure everyone coming to the home receives great customer service and has a wonderful, unforgettable experience.


Sue

Sue Stanco

Job Title: Receptionist/Admin Assistant

Joined: 2018

I joined Buckingham House in 2018 as Lifestyle Co-ordinator and then in 2020 started a new challenge as Receptionist. I love working front of house and meeting people as they arrive at Buckingham House. I thoroughly enjoy working with all the Team as we have such a good relationship and they feel like a big family. Each day is very different and I love helping to support families and residents. What a great Team to work with !