Buckingham House Care Home

Off Oxford Road, Gerrards Cross SL9 7DP
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9.9 86 Reviews
  • Buckingham House Care Home, Gerrards Cross
Buckingham House is a purpose-built Care Home providing caregiving for nursing, residential and dementia residents by well-trained and well-led carers and nurses. The home facilitates 24-hour personalised care whilst supporting people to have their independence and dignity.

The home boasts a number of lounges, two dining area, two cafes, a library and hair dressing salon, as well as beautifully landscaped gardens and patio areas. Each room is en-suite and decorated to a hotel standard, whilst each floor has a modern equipped bathroom facility.

The head chef who won MMCG Masterchef of the year, has developed a seasonal menu to suit all palettes, and promote choice. She meets with the people living at the home to hear their requirements and this is reflected in her menu.

Looking at ways to engage with the people that live at the home in a meaningful way is important to the activities coordinator.

The people living at the home are invited to participate in clubs such as gardening, baking, maintenance facilitated by the staff of the home. She also has engaged with the community having local Zumba, Tai Chi, Music for therapy companies attend the home.

Once your loved one is at the home, the team operate a “home from home” feel allowing you to visit the home at any time and offer the opportunities for you to join in any events or meals. Care plans are also structured and reviewed regularly using information provided by family, friends and medical professionals to ensure a meaning quality of life.

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Care Provided by Buckingham House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Courtney Harry (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Buckingham House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,898
    • Self-Funded Residential Dementia Care from £2,063
    • Self-Funded Nursing Care from £2,365
    • Self-Funded Nursing Dementia Care from £2,365

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Buckingham House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours.


  • Parking

  • On site parking available.


Buckingham House Care Home Reviews (86)

Total of 86, showing 41-60
9.9

Buckingham House Care Home has a Review Score of 9.9 (9.909) out of 10, based on 10 reviews in the last 2 years. Over all time Buckingham House Care Home has 86 reviews.

Overall Experience

  • 67
  • 16
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Date Published

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Review from Alex B (Daughter of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for just over a year now and they do a fantastic job.
I truly believe it's the staff that make Buckingham House a "home" they are always happy and go out of their way to help.
With this current climate they have coped amazingly well, going to great lengths to keep the
residents as safe as possible and deservedly so they have just won Care Home of the Year in the Maria Mallaband and Countrywide Care Awards 2020.
I do miss seeing a certain member of staff around the place as she helped us make our decision. Keep it up.

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Review from L Z (Friend of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean and comfortable environment and the staff are friendly and supportive.

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Review from Jan B (Daughter of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Buckingham House for rehab following a hip operation. Within weeks of her admission, the doors were slammed shut. It’s been a seriously distressing time for everyone. Whilst staff worked relentlessly, against all odds, to keep the residents safe, protected and well, they also had to find
time to take on the activities and keep family in touch with photos, WhatsApp chats and regular phone calls. PPE was ordered early, and they were very quick to get eligible residents tested as soon as they become available.
The doors have now opened for very carefully organised one to one weekly visiting - it was unbelievably wonderful to see Mum again, so many months later, sitting in the sun, in the new, beautifully decorated sensory garden.
I have nothing but the highest of praise and admiration for the manager and all his wonderful staff, always so cheerful and patient. I know they will continue to do their utmost to keep Mum well, safe and happy. I can not recommend Buckingham House highly enough.

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Review from D N (Wife of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely lovely and extremely kind. Home is wonderful and staff are brilliant with patients and family. Couldn't ask for better.

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Review from J N (Daughter-in-law of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is absolutely lovely, friendly, and caring. They look after my Father in law wonderfully. They care about the residents and their families.

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Review from S J (Daughter of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful standard of care and safety for all residents, particularly impressed by the way the care home was well prepared during the coronavirus outbreak and had adequate PPE and safety procedures in place to keep its residents and staff healthy. I was not happy with the previous management but things
have been better after January.

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Review from Teresa C (Daughter of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Buckingham House for the past three years or so. I cannot praise the staff enough for their fantastic care, from the cleaners to the entertainers, carers, nurses, cooks and beyond. Particularly during Covid which must be extremely stressful for all. As a front line worker
myself, I know how hard this is. This week, visiting opened on a one to one basis. Having not seen mun since Feb this was quite emotional for me. It was really well organised in the beautifully decorated courtyard outside, full of colour and sensory objects, just lovely. I cannot recommend Buckingham Palace enough.

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Review from Clive A (Son of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team are first class. My mother is encouraged and supported in joining in events and has been found a job to do, which makes her develop a routine and feel valued.

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Review from H F W (Son of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Buckingham House Care Home highly enough. The staff are extremely friendly, caring and happy to go above and beyond what I could expect from them.
The home feels more like a hotel than an institution-like care home and my mother has been very happy enjoying the garden, good food,
activities, visitors and an attractive modern building. I have in fact already recommended Buckingham House to a neighbour as the individual care my mother receives sets this home apart.
The handling of the recent Coronavirus pandemic has been excellent; totally in contrast to scary news articles. Clear communication throughout, very accommodating to facilitate virtual/telephone visits and always so friendly.

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Review from B T (Wife of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Gerrards Cross for a year now. The care which I think is the most important thing is excellent. I visit nearly every day, and I must say, this home has worked out perfectly for his needs (dementia). It is always warm, friendly and cheerful. My husband enjoys the food,
which always looks tasty. Lots of entertainment too. I am very pleased. Thank you!

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Review from J B (Daughter of Resident) published on 15 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad has been at Buckingham House, the care and kindness they have shown my dad is excellent and my mum and I. Even when my dad has been difficult they have made him laugh and cheered him up so much. He seems so much better in his self since being at this fantastic care home, Buckingham House.
So
sorry the CLM has left as she helped us so much and is a good friend.

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Review from P B (Resident) published on 5 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am going to try and have your establishment upgraded! You and your staff have all been terrific to a grumpy old man! I wouldn't go anywhere else. God love you. Thank you.

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Review from Alan L (Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is difficult to put into words the gratitude we owe to the management and staff of Buckingham House. The staff were second to none! And the love and care they gave us were remarkable. It is a wonderful care home.

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Review from S R (Daughter of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father (97) was transferred to Buckingham House after 8 weeks in hospital.
He rapidly improved in health and his daily care has been outstanding.
Buckingham House has a lovely family feel, the carers are all lovely and the home appears well managed.
Everyone who has visited my father remarks on
the visibility of staff.
Best of all, Buckingham House does not smell!

Reply from Jo Swerling, C L M at Buckingham House Care Home

Thank you very much for your lovely review, what a wonderful Dad you have. I will pass your comments on to all the Buckingham House Team. Thanks very much.


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Review from S T (Son of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care home is generally a comfortable place. There is evidence that housekeeping/cleanliness is below par. We do not see any evidence of physio/exercise. It would be helpful to have a record of when he has a shower, goes to the toilet etc to check on his welfare, what he is eating, refusing to eat
etc.

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Review from Janice J (Daughter of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On Christmas day, Buckingham House provided a wonderful lunch for residents and families for those who chose to join their loved ones. The staff were committed to ensuring everyone had a happy, relaxed time together. From the chef to every carer and member of staff. I left feeling happy that my mum
had had a very happy, warm experience. Thank you.

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Review from S B (Wife of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing staff, carers and whole membership of the home all work tirelessly to look after and care for their residents. Always clean, the food is good and wholesome. There is always a welcome when you arrive. For continuity of care, I just wish there wasn't such a turnover of staff, especially for
the residents who need time to know their carers.

Reply from Sabrina Waterhouse, Community Liaison Coordinator at Buckingham House Care Home

Thank you for your lovely review of the home, it is always such a pleasure to see you here. We pride ourselves on the standard of care and services that we offer and we are delighted that you are happy with the results. Looking forward to seeing you soon, and thank you again for taking the time to write us a review.


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Review from Sue S (Sister of Resident) published on 8 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Sister has been in this care home since October 2015. The staff are hardworking and dedicated to the comfort of our sister. She does not communicate in any way, yet they seem to understand her every need. All care is carried out so that the resident keeps her dignity at all times.
Although it is
difficult to know her personal feelings. My Sister's carers always seem to know what is needed without any verbal communication.
She is always clean and well cared for. Her clothes are always clean and the laundry and cleaning staff do a fantastic job. Her room is immaculate and we have never had any cause to complain about cleanliness.
The home is furnished well and the reception and office staff are always welcoming. Any queries are quickly answered and dealt with professionally.

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Review from Alastair M (Friend of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I visit our dear friend of 98 years each week. We arranged to transfer her from a previous home since there had been a significant deterioration in the overall standard of care at that home and a continuous change of personnel and careers. Our friend has now been with Buckingham House for
almost a year and we are very pleased with the move. There is continuity of staff and carers who take a real and genuine interest in our dear friend. It is such a great and enjoyable change. All members of staff go that extra distance to look after our friend. Her next of kin (no relation to our friend nor my wife and me) is equally very pleased with the care, friendliness and love they show to our friend. We have already recommended Buckingham House to a business friend who arranged for his father to be a resident before he passed away.

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Review from Fran D T (Daughter of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has now been in Buckingham House Care Home for 4 weeks. When he arrived he was traumatised following a 6 week stay in hospital, which had a devastating effect on his advanced Alzheimer’s.
During these first difficult few weeks, I have watched the staff as they dealt with my dad (as well as
the emotional and upset members of his family). I can honestly say that, even when his behaviour was extremely difficult, the staff treated him (and us) with kindness, compassion and understanding.
They have tried everything in their power to help and care for a very distressed and unwell elderly gentleman. I have nothing but gratitude and admiration for the staff at Buckingham House. Their genuine warmth and kindness is much appreciated and I hope that he will continue to settle into this lovely, caring environment.

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Buckingham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for Buckingham House Care Home is calculated as follows: ( (113 Excellents x 5) + (4 Goods x 4) ) ÷ 117 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.943 Points relating to the number of positive Reviews for Buckingham House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 10 Positive Reviews ÷ 10.6 = 0.943

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (4)

Courtney

Courtney Harry

Job Title: Home Manager

Joined: 2015

I have been part of the Buckingham House family since June 2015, starting my journey as a Health Care Assistant, right the way through to the Deputy Manager for 2 years to most recently being appointed as the Home Manager in August 2021.
Working within the home, I have discovered that I could not see myself working within any other profession. I am passionate and committed to provide resident led care, empowering those whose home we have the privilege of working within to have the best and most independent quality of life. I love keeping involved in daily living within the home and continue to support residents and the team with daily life at Buckingham House.


Alfredo

Alfredo Villamel

Job Title: Deputy Home Manager

Joined: 2022

I graduated my nursing degree in 2010 and have been practicing as a nurse for over 15 years.
I have a variety of managerial experience across Health and Social Care and have worked as a Deputy Manager with MMCG for almost 2 years.
It is important to me that we uphold and maintain the same level of care that I expect my parents to receive. I am passionate to ensure that all our residents are clinically safe and their needs are met holistically. I see myself as the bridge between the management and wider teams in the home.


Joao

Joao Valcouvo

Job Title: Hospitality Services Manager

Joined: 2023

I have 20 years of extensive experience in hospitality, operations and food and beverage management.
I oversee all hospitality services at Buckingham House and strive to ensure everyone coming to the home receives great customer service and has a wonderful, unforgettable experience.


Sue

Sue Stanco

Job Title: Receptionist/Admin Assistant

Joined: 2018

I joined Buckingham House in 2018 as Lifestyle Co-ordinator and then in 2020 started a new challenge as Receptionist. I love working front of house and meeting people as they arrive at Buckingham House. I thoroughly enjoy working with all the Team as we have such a good relationship and they feel like a big family. Each day is very different and I love helping to support families and residents. What a great Team to work with !