Buckingham House Care Home

Off Oxford Road, Gerrards Cross SL9 7DP
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9.9 86 Reviews
  • Buckingham House Care Home, Gerrards Cross
Buckingham House is a purpose-built Care Home providing caregiving for nursing, residential and dementia residents by well-trained and well-led carers and nurses. The home facilitates 24-hour personalised care whilst supporting people to have their independence and dignity.

The home boasts a number of lounges, two dining area, two cafes, a library and hair dressing salon, as well as beautifully landscaped gardens and patio areas. Each room is en-suite and decorated to a hotel standard, whilst each floor has a modern equipped bathroom facility.

The head chef who won MMCG Masterchef of the year, has developed a seasonal menu to suit all palettes, and promote choice. She meets with the people living at the home to hear their requirements and this is reflected in her menu.

Looking at ways to engage with the people that live at the home in a meaningful way is important to the activities coordinator.

The people living at the home are invited to participate in clubs such as gardening, baking, maintenance facilitated by the staff of the home. She also has engaged with the community having local Zumba, Tai Chi, Music for therapy companies attend the home.

Once your loved one is at the home, the team operate a “home from home” feel allowing you to visit the home at any time and offer the opportunities for you to join in any events or meals. Care plans are also structured and reviewed regularly using information provided by family, friends and medical professionals to ensure a meaning quality of life.

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Care Provided by Buckingham House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Courtney Harry (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Buckingham House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,898
    • Self-Funded Residential Dementia Care from £2,063
    • Self-Funded Nursing Care from £2,365
    • Self-Funded Nursing Dementia Care from £2,365

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Buckingham House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours.


  • Parking

  • On site parking available.


Buckingham House Care Home Reviews (86)

Total of 86, showing 61-80
9.9

Buckingham House Care Home has a Review Score of 9.9 (9.909) out of 10, based on 10 reviews in the last 2 years. Over all time Buckingham House Care Home has 86 reviews.

Overall Experience

  • 67
  • 16
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Date Published

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Review from Anita H (Relative of Resident) published on 12 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law seems well taken care of by lovely, caring staff. I am sure she is really happy with her care at Buckingham House.

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Review from Stephen R (Great-grandson of Resident) published on 26 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice place. I feel very confident that my relative is being well looked after. No complaints at all.

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Review from Sandra P (Sister of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attending Christmas party. Very very caring staff and very lively.

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Review from Patricia L (Friend of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was visiting my friend when I needed help, carers were there immediately. All the staff were friendly and helpful. My friend is very comfortable and is certainly well looked after. The atmosphere in the home is warm and friendly.

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Review from Ian G (Son of Resident) published on 16 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Mother was sent to this care home by NHS CHC after having a hip operation. She has mental capacity but the care home is completely unsuitable for such a person since there is no segregation from people with dementia. She became depressed with the environment and after three weeks was re-admitted to
hospital with a heart attack. Four hours passed after she first reported feeling unwell before an ambulance was called.


The laundry service lost at least two items of her clothing since it does not mark the clothing but relies on residents or relatives to do so.


Most of the staff were cheerful and helpful and treated her with care and respect.


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Review from Mandy (Daughter of Resident) published on 19 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is terminally ill and has been here for the last 4 weeks. We chose this home for the look and feel of the home plus when we looked around the staff were very friendly. We have not been disappointed in the care the team have given my Dad, it's become our second home for us and everyone has been
so accommodating.

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Review from J C (Friend of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff seemed very friendly and caring.


The home seemed clean and smelt fresh.


Staff all greeted us and residents warmly.


Residents appeared clean and happy.


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Review from Janet B (Sister of Resident) published on 10 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This home benefits from a 1st class manager and a 1st class activities coordinator. Both are unfailingly cheerful and helpful and very easy to contact and talk to.
My brother is very content and has nothing but praise regarding his life there for two years.

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Review from Sue A (Friend of Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting my friend I have always had a professional warm welcome from the staff. There appears to be a calm atmosphere throughout the home.
Excellent standard of cleanliness and food. Good care and attention provided by professional staff.
Overall, Buckingham House comes across as a very well managed
care home.

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Review from Susan S (Friend of Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my friend who has been a resident since February 2017 on many occasions since her admission and have found the following;
All staff extremely courteous from reception staff to housekeepers and catering.
The manager of the home is always kind, pleasant, supportive and always available
for discussion.
The food is appetising and fresh. Staff nurses and carers are loving and compassionate and always ready to help.
Overall the care and environment has been excellent.

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Review from Angie A (Daughter of Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Buckingham House is my mother's third placement.
The overall standard of person centred care far exceeds anywhere else she has been.
All staff (too many names to mention) are pleasant, kind and professional. Management are keen to listen to family and friends who visit.
Cleanliness is very good.
Food is fresh and sensible portion sizes.
Furnishings tasteful. Overall 10/10 for us.
Thank you to all at Buckingham House - keep up the good work!

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Review from A H (Daughter of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Buckingham House is always very welcoming. My mother is cared for very well and seems very happy there.

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Review from I BV (Friend of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, professional and caring service. Attention to detail. Spotlessly clean and very welcoming and friendly staff.

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Review from Debbie S (Friend of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a lovely visit with our friend - staff were very helpful and brought us a lovely cup of tea and coffee.

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Review from Steven S (Aunt of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been very well looked after, even when she was going through very difficult times (loss of her husband and brother).
She is always clean and well fed and there are various activities that she takes part in too.
Well done!
P.S. The staff are always happy too.

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Review from S M (Daughter of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience of the home has been very positive. First impressions are very good, the home is very clean, tidy and modern with lovely bedrooms and public areas.
Most importantly, the staff are very good. They are very friendly and kind towards my mother and we feel that she is well looked after.
The food is also quite tasty, offers a huge variety from day to day.
Our only issue is the cost, particularly was we do not benefit from any government assistance and changes in management.

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Review from George K (Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy about my experience at Buckingham House. The facilities are excellent, the care specialist, the food good and the organisation well managed.

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Review from Elaine B (Daughter of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has lived at Buckingham House for nearly two years and has consistently been cared for in a kind, gentle and professional manner. As her needs have increased so has the level of support both she and we ourselves have received. The staff treat her as an individual and will always work with us to
resolve any minor problems that arise, suggesting solutions to issues and being flexible in their approach. We are confident that she is in good hands and that her life is as safe and happy as can be in the circumstances.

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Review from S E (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault the care given. The care assistants are lovely with my dad.


Couldn't wish for a better care home.


Home from Home.


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Review from Jacek K (Son of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very caring attitude by the staff - helpful with eating breakfast.

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Buckingham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for Buckingham House Care Home is calculated as follows: ( (113 Excellents x 5) + (4 Goods x 4) ) ÷ 117 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.943 Points relating to the number of positive Reviews for Buckingham House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 10 Positive Reviews ÷ 10.6 = 0.943

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (4)

Courtney

Courtney Harry

Job Title: Home Manager

Joined: 2015

I have been part of the Buckingham House family since June 2015, starting my journey as a Health Care Assistant, right the way through to the Deputy Manager for 2 years to most recently being appointed as the Home Manager in August 2021.
Working within the home, I have discovered that I could not see myself working within any other profession. I am passionate and committed to provide resident led care, empowering those whose home we have the privilege of working within to have the best and most independent quality of life. I love keeping involved in daily living within the home and continue to support residents and the team with daily life at Buckingham House.


Alfredo

Alfredo Villamel

Job Title: Deputy Home Manager

Joined: 2022

I graduated my nursing degree in 2010 and have been practicing as a nurse for over 15 years.
I have a variety of managerial experience across Health and Social Care and have worked as a Deputy Manager with MMCG for almost 2 years.
It is important to me that we uphold and maintain the same level of care that I expect my parents to receive. I am passionate to ensure that all our residents are clinically safe and their needs are met holistically. I see myself as the bridge between the management and wider teams in the home.


Joao

Joao Valcouvo

Job Title: Hospitality Services Manager

Joined: 2023

I have 20 years of extensive experience in hospitality, operations and food and beverage management.
I oversee all hospitality services at Buckingham House and strive to ensure everyone coming to the home receives great customer service and has a wonderful, unforgettable experience.


Sue

Sue Stanco

Job Title: Receptionist/Admin Assistant

Joined: 2018

I joined Buckingham House in 2018 as Lifestyle Co-ordinator and then in 2020 started a new challenge as Receptionist. I love working front of house and meeting people as they arrive at Buckingham House. I thoroughly enjoy working with all the Team as we have such a good relationship and they feel like a big family. Each day is very different and I love helping to support families and residents. What a great Team to work with !