Mulberry Manor

Wortley Avenue, Swinton, Mexborough S64 8PT
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8.5 27 Reviews
  • Mulberry Manor, Mexborough
Mulberry Manor in Mexborough offers people dignity and respect with high quality care.

Experienced, trained staff ensure residents' wellbeing, care needs and wishes are top priority.

Nutritious, delicious food is prepared for residents along with a variety of excellent social activities to meet people's interests and hobbies.

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Care Provided by Mulberry Manor

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 49 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Cheryl Tyas (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport

Mulberry Manor Reviews (27)

Total of 27, showing 1-20
8.5

Mulberry Manor has a Review Score of 8.5 (8.506) out of 10, based on 4 reviews in the last 2 years. Over all time Mulberry Manor has 27 reviews.

Overall Experience

  • 16
  • 7
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  • 2
  • 1

Date Published

27
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23

Review from R F (Daughter of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care and kindness when our mum was very ill was outstanding. She was treated with such love and care and as a family, we also felt very looked after. The management team and the carers helped us so much at the worst time of our lives and as a family, we will be forever grateful. The
staff are incredibly hard-working and are often working in very difficult circumstances.

Reply from Morag Roddis, Operations Manager at Mulberry Manor

Thank you for your review. It was a pleasure looking after your Mum and getting to know her family. If you are ever passing please call in to see us. Your review will be shared with the team at Mulberry Manor.


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Review from A H (Daughter-in-law of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first experience of finding a care home for a relative wasn't easy, however, we visited Mulberry Manor and found that just stepping inside the home felt friendly, a home from home. The room allocated was clean and fresh, and the cost was very reasonable compared to other homes. The staff at Mulberry
were there to assist in settling in. Staff were empathetic and courteous at all times. Staff encouraged residents to join in with activities, meeting and greeting others. All care needs were met. Staff were trained in the equipment used. We would definitely recommend Mulberry to others.

Reply from Morag Roddis, Operations Manager at Mulberry Manor

Thank you for taking the time to send in your review. This will be shared with all of the team. Your feedback is really important to us.


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Review from Angela S (Sister of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely place, I was recommended by a care worker who was looking after my sister at the home she was in that, unfortunately, was closing down. It was very local to me and on my very first visit was impressed by all the smiling faces, there was absolutely none of the care home smells that people
talk about. There was clean wipable flooring throughout. The place has had a lot of refurbishing and modernisation, not quite finished yet, but not far off. There is a hairdressing salon on site and residents have entertainment arranged by activity staff. My sister has been here nearly a month and the move has not affected her at all. She has been able to make her room her own by adding her own furniture etc. Although the ones supplied are nice. I am so pleased the care worker recommended it and the manager found her acceptable, thank you both.

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Review from J L (Daughter of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, very attentive. Would highly recommend it. I looked around lots of care homes for my mum, and this one stood out for its friendliness and openness. You can visit at any time and still witness the high level of care. The gardens could do with a tidy, but I have been told this is getting
sorted next year. Don't be put off by the slightly run-down building. Mum seems very happy there, and they clearly care about her.

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Review from J M (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

A decline in what was a wonderful care home. Over the last 12 months, I have seen a steady decline in the hygiene of the care home itself, there is rubbish, tyres and loads of cigarette ends to an extent I can't explain, it's not one or two it's hundreds and not exaggerating. There is a lack of stimulation
for residents and while there are good carers they seem to be left to their own devices and not following care guidelines. If I could move mum I would.

Reply from Jankee Patel, Manager at Mulberry Manor

We take all feedback very seriously. My apologies that your experience is not what you hoped for. The care and well-being of our residents are always our principal priority. We are reviewing the situation with the external property, however, being winter this may have been a focus point for warmer months. We would like to offer you the opportunity to raise your concerns with the home manager, who may be able to provide more specific detail on activities programming that your loved one would feel was more suited to their needs and interests.


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Review from A J (Next of Kin) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I have to say, unfortunately, this, what was a wonderful care home, does not in its current state reflect on the brochure images. It is so disappointing to see the decline. The outside areas are disgusting unkempt and unclean. There are old papers, tyres and cigarette debris everywhere, some of which
have been there for months. The furniture has been broken and unsafe again for months now. The activities for residents are either intermittent or none existent. Some of the staff are amazing, absolutely wonderful and take pride in their work, others/a few are just not interested. I really could go on. There just seems to be really low morale and not much in the way of inspiration and moving forward. I have in the past written wonderful reviews, I really hope I can again and very soon.

Reply from Jankee Patel, Head Office at Mulberry Manor

We take all feedback very seriously. My apologies that your experience is not what you hoped for. The care and well-being of our residents are always our principal priority. We are reviewing the situation with the external property, however, being winter this may have been a focus point for warmer months. We would like to offer you the opportunity to raise your concerns with the home manager, who may be able to provide more specific detail on activities programming that your loved one would feel was more suited to their needs and interests. We appreciate the positive feedback regarding the staff.


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Review from S H (Wife of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The room my husband is in is very depressing as the carpet is in a disgusting state. It is black with God only knows what, it shines! The cleaners have tried to clean, but it would not come clean and it's just getting worse. This flooring needs to be removed as it's unhygienic. The home itself needs
some upgrading, old wooden windows are ill-fitting are very drafty.

Reply from Lindsey Thawley, Home Manager at Mulberry Manor

We are aware of the situation with the carpet and have raised this concern several times with head office and have received quotes for the carpet to be replaced, we can only apologise for the delay in having the carpet replaced and will continue to raise this issue with head office.
With regards to the windows, this has also been raised however, we do not own the building and this is an issue we have raised several times with the landlord, again please accept my apologies we will continue to raise these concerns.
As previously discussed, we have offered an alternative room for the interim as this is the only option I am able to offer at my level, if you would like the room change to go ahead then please do not hesitate to contact me and will arrange this asap.


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Review from Marshall S (Husband of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank everybody at Mulberry Manor for a wonderful 60th Anniversary afternoon tea. It couldn't have been better if it was at a luxury hotel in London. The staff are just like family to me and my wife. You couldn't feel better if you were at home. They all collected to put it on and
I thank them from the bottom of my heart.

Reply from Lindsey Thawley, Home Manager at Mulberry Manor

Thank you so much for such a lovely review I will be sure to pass it onto the staff team.
It was our pleasure to make you both afternoon tea and so glad you both enjoyed it.


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Review from A B (Daughter of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional staff and facilities. The care of my mum has been great, making her feel at ease and welcome. Meals very good quality and choice to high standards. Nothing is too much trouble. Support to my mum and also me and my welfare is taken seriously. Could not have chosen a better place for my mum
to stay at this difficult and worrying time. Entertainment and leisure facilities catering for all needs. Overall excellent home.

Reply from Lindsey Thawley, Home Manager at Mulberry Manor

Thank you so much for this lovely review, we pride ourselves on giving the best care possible to our residents and support to their families, I will be sure to pass this on to the staff team.
Again, thank you.


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Review from S O (Daughter of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care my mum receives. The staff are always friendly and helpful. I have already recommended Mulberry to a friend.

Reply from Lindsey Thawley, Home Manager at Mulberry Manor

Thank you for your lovely review, I will be sure to pass this onto the team.


Thanks again.


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Review from Dale R (Son of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has resided at Mulberry Manor for nearly 3 years and I am very pleased with the care my father has received. All the staff are brilliant, my father loves them all. The meals are excellent. I couldn't wish for a better care home.

Reply from Lindsey Thawley, Registered Home Manager at Mulberry Manor

Thank you so much for your very kind words, we are really happy that your father is enjoying his time at Mulberry Manor.
I will be sure to pass your review onto the staff.
Thank you again from all the team at Mulberry.


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Review from Shayne (Son of Resident) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We wanted mum here because it was close to where I live.
She needed looking after and after a quick tour with the manager who said all the right things we opted for her move.
Within the first week, they lost her false teeth.
She then had cigarettes go missing.
Then caught community-acquired pneumonia
along with dehydration.
Most of the staff were helpful but we had friction with one with whom we lodged a complaint.
During the coronavirus problem visiting guidelines constantly changed to the point we didn’t know where we stood all the time.
This caused problems and all we wanted was to spend time with our mum.
Mum was diagnosed with terminal cancer in August and we knew we needed to get her out or she would die alone.
We eventually moved her to another care home and got to spend the last month with my mum before she passed away.
So if you plan on wanting to see your family don’t place them in here.
We didn't find the care home very sympathetic to our position with Mum being at end of life.
Mum died with us there.

Reply from Lindsey Thawley, Home Manager at Mulberry Manor

Firstly, I would like to send my condolences on the passing of your mother, although I am pleased to hear that you got to spend some precious time with her before she passed. I would like to apologise that you felt we fell short of the level of care that we here, at Minster Care Group and Mulberry Manor expect, as I was not the Home Manager at the time during your mother's stay I am unable to comment further, however, if you would like to contact me at the home I would be happy to discuss your concerns further. Again please accept our apologies.


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Review from S C (Son of Resident) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very cheerful staff, knowledgable and helpful. The manager is easy to talk to and has a good understanding of all that is happening. A very supportive team all-round.

Reply from Jamie Franks, Home Manager at Mulberry Manor

Thank you for your kind words, the staff really appreciate positive feedback. Thank you.


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Review from Anthony L (Son of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel Mom is safe and well looked after in a calm, relaxed place that I would recommend to anyone.

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Review from K L (Friend of Resident) published on 17 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a very dear friend in the home, she is unable to walk but the care she receives is amazing. Every time I visit, I am made welcome by the staff and nothing is ever too much trouble. The atmosphere of the home is brilliant, staff are always happy, smiling, laughing, joking with the residents. There
are always activities going off and something to do.

Reply from Jamie Franks, Home Manager at Mulberry Manor

Thank you very much for your kind words. Our aim is to ensure our home is like home from home. I will pass on your comments to the staffing team. Thank you again.


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Review from John T (Son of Resident) published on 28 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our initial inspection three years ago impressed us far more than other homes in the area, despite some bad reviews that we had read.
From day one my mother was looked after, kept clean, and was well attended to. She went on to spend over three years in the care of Mulberry Manor, and as her condition
deteriorated, her care and compassion were adjusted to suit.
As an only child, burdened with the knowledge that my mother never wanted to end up in a nursing home, the care she received enabled me to feel satisfied that she was in the best place to meet her needs.
I cannot praise the care staff - who attended my mother - highly enough as in my opinion they all go beyond the call off duty and I witnessed this firsthand as I spent my mother's final days round the clock at her bedside. They have a tedious job to do and they do it with endless patience.

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Review from Bob T (Relative of Resident) published on 10 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member is in Mulberry Manor, I’ve always liked this home, however, it’s really nice to see the changes the home's making. The management are really approachable and nothing is too much trouble, all the staff lovely and kind, they're caring with my relative. They do activities with my relative
having her nails painted, there has been times I’ve come to visit and they’ve been in the lounge area doing a group activity. It’s really nice to see the positive changes!

Reply from Nicole Benn, Home Manager at Mulberry Manor

Thank you ever so much for your comment, the home/staff are working really hard at the moment to improve the service we provide to our residents. Please don't hesitate to come to our next relatives meeting on the 24th of October 2pm. Thank you for your support hope to see you soon.


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Review from Debra C (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed respite for my father who is 87 with Parkinsons/Dementia. I was recommended Mulberry Manor by another user whose wife has dementia - I was nervous at leaving dad at first but at the end of his respite I was actually sad he had to leave. Staff are all so friendly and treat patients with respect
and humour, even management are so approachable and friendly. Rooms so clean and cosy - food fab. Dad will be going back 100% Thank you.

Reply from Susan Garnett, Manager at Mulberry Manor

Thank you so much for your kind review. I will pass on to all the staff team.


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Review from M M (Son of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Mum has received has been second to none. She is well looked after and cared for in all respects. I am totally happy with everything at Mulberry Manor, which puts my mind at rest.

Reply from Susan Garnett, Manager at Mulberry Manor

Thank you for your very kind words.


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Review from Patricia B (Niece of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would highly recommend Mulberry Manor Care Home. All the staff are very helpful, good and kind. Also, all the staff treat all their residents to a very high standard (all treated the same). We are very happy to know that our aunty is being very well cared for. Many thanks to all the staff at Mulberry
Manor.

Reply from Susan Garnett, Home Manager at Mulberry Manor

Thank you for your kind words regarding our home, we pride ourselves on delivering a high standard of care and treat all our service users with the upmost dignity and respect


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Current Review Score: 8.5 (8.506)

Overview of Review Score

The Review Score of 8.5 (8.506) out of 10 for Mulberry Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Mulberry Manor is calculated as follows: ( (38 Excellents x 5) + (5 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 47 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.783 Points relating to the number of positive Reviews for Mulberry Manor is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8. 4 Positive Reviews ÷ 9.8 = 0.408

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Mulberry Manor

What types of Care is Mulberry Manor registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mulberry Manor provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Mulberry Manor have?

There are 49 Single Rooms.

What are the Facilities & Services at Mulberry Manor?

Close to Local shops, Near Public Transport, Lift & Gardens are some of the Facilities & Services.

How far is Mulberry Manor to the centre of Mexborough?

1.1 mile(s) as the crow flies, distance by road may be significantly further.