Mulberry Manor

Wortley Avenue, Swinton, Mexborough S64 8PT
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8.5 27 Reviews
  • Mulberry Manor, Mexborough
Mulberry Manor in Mexborough offers people dignity and respect with high quality care.

Experienced, trained staff ensure residents' wellbeing, care needs and wishes are top priority.

Nutritious, delicious food is prepared for residents along with a variety of excellent social activities to meet people's interests and hobbies.

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Care Provided by Mulberry Manor

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 49 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Cheryl Tyas (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport

Mulberry Manor Reviews (27)

Total of 27, showing 21-27
8.5

Mulberry Manor has a Review Score of 8.5 (8.506) out of 10, based on 4 reviews in the last 2 years. Over all time Mulberry Manor has 27 reviews.

Overall Experience

  • 16
  • 7
  • 1
  • 2
  • 1

Date Published

27
2
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4
23

Review from G H (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During dad's brief spell at Mulberry Manor, I found the manager and the staff caring and welcoming, nothing was too much trouble for them. Sadly, the home can't offer the nursing care that dad now needs. We are now looking for an EMI/nursing home.

Reply from Susan Garnett, Manager at Mulberry Manor

Thank you so much, G H, for the very kind words.


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Review from P R (Relative of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relation went into Mulberry Manor in April for respite. She had broken her wrist and was there for two months whilst she got back on her feet. She was looked after by lovely and caring staff until she went back home. November, she was not well again and Mulberry Manor took her back in for respite
again which was much appreciated by family. They looked after her again, I know I only have to pick the phone up and ring them if she needs looking after again or it becomes permanent. Thank you, Mulberry Manor, for your care.

Reply from Susan Garnett, Manager at Mulberry Manor

Thank you very much for your kind words, it is very much appreciated.


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Review from Alan F (Husband of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault the home. Both myself and my family have been very pleased with the care and attention my wife has received. The home is spotlessly clean. The staff are friendly.

Reply from Susan Garnett, Manager at Mulberry Manor

Thank you for your very kind review.


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Review from Karon D (Daughter-in-law of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely!

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Review from Claire C (Daughter of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mulberry Manor is an outstanding care home. My mother's mental health and physical health is complex. The staff always resolve difficult issues.
The food is excellent, the home is clean and my mother can always have a choice and is treated with dignity and respect.
The manager has always contacted
me regarding issues with my mum and kept me informed. She is an asset to the company and goes above and beyond. Excellent. My mum is happy so I'm happy.

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Review from Doreen C (Sister of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and look after my sister very well. She calls Mulberry Manor her home now and is very settled in and this is a welcomed surprise to us all.
But we have had to ask for her not to be taken on their outings as it unsettles her for a couple of days.
We thank the staff for their
care.

Reply from Susan Garnett, Manager at Mulberry Manor

I would like to thank you for the positive review received. The home takes pride in the level of care that is provided to our service users.


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Review from Katie H (Daughter of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would describe the care home to have an open, honest and transparent approach to how they deliver the level of care between themselves as a provider and the service user and their family.
Placing a relative into a care home can be an upsetting time for a family but Mulberry Manor takes off a little
bit of the pressure and allows you to be a relative again.

Reply from Susan Garnet, Manager at Mulberry Manor

Thank you for the positive review, it is much appreciated.


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Current Review Score: 8.5 (8.506)

Overview of Review Score

The Review Score of 8.5 (8.506) out of 10 for Mulberry Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Mulberry Manor is calculated as follows: ( (38 Excellents x 5) + (5 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 47 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.783 Points relating to the number of positive Reviews for Mulberry Manor is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8. 4 Positive Reviews ÷ 9.8 = 0.408

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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