Linden House

New Street, Lymington SO41 9BP
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9.7 119 Reviews
  • Linden House, Lymington
Linden House breaks new ground while building on the traditional charm of its seaside location in Lymington.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Purpose-built to reflect the latest thinking in dementia care and memory loss, it is welcoming, elegant and calm and is confident in its ability to provide a stimulating and safe life for residents.

In a setting where the New Forest meets the coast, the design carefully replicates features of a traditional town, evoking fond memories and a sense of comfortable familiarity for all residents.

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Care Provided by Linden House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Priya Joseph (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Linden House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,672
  • (these prices are only a guideline, please contact Linden House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Linden House, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Linden House, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Linden House Reviews (119)

Total of 119, showing 1-20
9.7

Linden House has a Review Score of 9.7 (9.704) out of 10, based on 18 reviews in the last 2 years. Over all time Linden House has 119 reviews.

Overall Experience

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  • 17
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Date Published

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Review from Malcolm M (Friend of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden House is the most, kind, loving, caring, and professional, care home I have ever delt with, (and I have used a lot) the team from the reception to the back door are fantastic. My love one had the best possible care going. I thank you one and all long may it continue x

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Review from G H (Husband of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the welcome at reception to the fond farewell, one has the perception that all is well within.
Care staff do attend to my wife with patience and dedication and generally meet her needs as required.
I am happy to have my wife spend her final days in Linden House. She will be well looked after.

Reply from Priya Joseph, Home Manager at Linden House

Thank you for your review of Linden House. Our team works hard to create a kind and supportive environment, so it's very reassuring to hear that you feel your wife is well cared for and supported here. We truly appreciate your comments and thank you again for taking the time to share your feedback.


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Review from Doug P (Son of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden House is an excellent care home. Everything is done with kindness and consideration, from the management and administration to the care itself. Finding the right environment for a family member living with dementia can be a troubling experience. But at Linden House there is a high level of expertise
backed by values of compassion and respect. You and your loved ones are in safe hands. For residents, it is also a very engaging environment with lots of carefully thought-through activities and stimulation. Everything seems to be done with a kind smile.

Reply from Lorraine Bell, Home Manager at Linden House

Thank you for sharing your experience with Linden House. We are pleased to hear that you found our care home to be a kind and considerate environment, from our staff to the daily care provided. We understand how challenging it can be to find the right setting for a family member living with dementia, and it's encouraging to know that our expertise, compassion, and respect have made a difference for you and your loved ones during this process.


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Review from Lynda A (Daughter of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been at Linden House for 6 weeks and we are very pleased with everything. The staff are exceptional and very friendly and responsive. We feel that Mum has settled in very quickly and is happy as we know that she is being well cared for. I am sure that as time goes on and Mum gets
used to the change, we will have even more good things to say about Linden House.

Reply from Lorraine Bell, Home Manager at Linden House

Thank you for providing your feedback and kind words about your experiences so far. We are delighted to have you and your mum as part of our community. Our team works hard to make the transition as smooth as possible when coming into the home, so it gives us great pleasure to hear that you feel your mum is settling in well at Linden House.


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Review from H E (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home for 3 years, and her dementia and frailty increased. The nursing and care staff are caring and kind, meeting her needs and communicating changes or concerns with her health to me. Concerns I have are always well-addressed and transparently communicated. Housekeeping staff
are friendly, helpful and hardworking. The reception staff are welcoming, and eager to please and help. Managers are approachable and friendly with a great listening ear. I would definitely recommend Linden House as a care provider for dementia, to others.

Reply from Lorraine Bell, Home Manager at Linden House

Thank you for sharing your experience with Linden House. We're grateful for your kind words and are delighted to hear that your mum has received compassionate and attentive care over the past three years. It's encouraging to know that our nursing, care, housekeeping, and reception staff, as well as our managers, have met your expectations and provided excellent support. We value your feedback and will continue to prioritise the well-being and comfort of our residents.


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Review from A T (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well cared for. She is amazed at how things go on, even if sometimes she's not sure how it happens. Mum's life is all a big guess and she describes it as 'interesting'. On those particular occasions, Linden House is her foundation. Mum says it's an experience in human nature!

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Review from Clare C (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always thought home was better until I discovered Linden House. Mum has been very happy there for the past almost 10 months. She has a lovely room and particularly enjoys and is mentally stimulated by the weekly activities and Christmas/summer parties. I visit most days and find the carers kind and
helpful.

Reply from Lorraine Bell, Home Manager at Linden House

We're grateful to receive your positive feedback about your experiences at Linden House! Creating a comfortable and stimulating environment for our residents is important to us, and we're very pleased that your mum has been happy throughout her time here so far. We greatly appreciate your kind words about our carers; their kindness and support are fundamental to the care we provide.


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Review from Mark H (Son of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and very helpful.
I feel Mum is safe and very well cared for.

Reply from Lorraine Bell, Home Manager at Linden House

We greatly appreciate your feedback. The team at Linden House are passionate about creating a happy and welcoming environment for residents and their loved ones. Ensuring the safety and well-being of our residents, like your Mum, is our top priority. It's wonderful to hear that you feel confident in the care she receives.


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Review from T B (Wife of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outside, Linden House appears like a hotel but once inside, the warmth and care generated from the reception and staff is very evident. On my first visit, I felt like a VIP. All my questions were answered and I had a lovely tour around the whole of the building, which was very impressive. Nothing
seems too much trouble for the staff in making my husband's stay a happy one. I get regular reports on my husband's care which is very reassuring. He enjoys his outings in the minibus and the excellent indoor activities. There are no restrictions on visiting times, which is excellent.
There can't be many dedicated dementia homes, but Linden House must be one of the best.

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Review from L G (Niece of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden House has been amazing for us as a family. Mum and Dad were struggling to care for my dad's twin brother who suffered with dementia and Linden House is taking amazing care of him. The staff are all fantastic. We also feel cared for as a family.

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Review from Jeremy G (Son of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For 7 years you provided brilliant care for my mother. She was safe and content as well as being entertained! We knew that she could not have been in better hands, the whole team at Linden House showed her great kindness and you cared for her with great skill and kindness right up to the end of her
life. For me and the rest of my mother's family and friends, it meant we did not have to worry. We had absolute confidence that all her needs were catered for. Linden House is a wonderful and loving environment.

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Review from Sarah P (Daughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being a resident in March this year, all staff have gone above and beyond what I would have thought possible to settle Mum into a care home environment. Our mother has thrived on the companionship, numerous activities and frequent mini-bus trips. The staff treat all residents with the greatest
of respect and in doing so Mum has been enthused about staying in Linden House, becoming less anxious about various concerns.
Thank you to all staff for their outstanding care and support to Mum and family.

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Review from Paul B (Friend of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased to have chosen Linden House. My friend settled in quickly and responds well to the care provided. Every time we visit, he is happy, healthy, clean and tidy.
Somehow they seem to have plenty of staff around, they always have time for a chat and nothing is too much trouble. We get
regular calls just to check we're happy with his care, or to let us know they are planning an outing. On one occasion he had fallen and needed a hospital check-up - we were kept fully informed at every step. The home is purpose-built and well-designed, so it feels light and airy. The residents can move about quite freely and yet safely. There are lots of thoughtful ideas to provide stimulation, and a good programme of activities to keep residents engaged.

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Review from J O (Sister of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident at Linden House for the past nine months. She was welcomed in a friendly and caring way which made the transition from home to care home easier. My sister has been encouraged to join in with the variety of interesting activities that are available. I cannot thank the staff
enough for the level of care and kindness shown to both my sister and myself when visiting.

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Review from D L (Husband of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-kept home with magnificent decor. The staff are welcoming and friendly. Gardens well maintained especially the roof garden. A good range of activities for the residents. Well done.

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Review from E H (Wife of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received by my husband is excellent and I am very happy to recommend this very well-run home.

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Review from S A (Sister of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lindon House is a beautifully presented dementia care home. The rooms are spacious and every effort is made to personalise them. There are activities everyday and trips out on a minibus frequently. The staff are attentive and caring and know all the residents by name. There is a hairdresser, cafe and
lovely garden with many thanks to stimulating memory. My sister is very happy here.

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Review from D H (Power of Attorney of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed to see that my friend who has only been at Linden House for (2 weeks) has calmed down and is clearly much happier than she was at her previous care home. The staff are mostly excellent and very caring. She can be a difficult person but the staff seem to know how to manage her.
Overall 10/10!

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Review from Sally J (Daughter of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care and facilities that Linden House provide. They have ensured that what could have been a traumatic transition from my mother's home to care was such a success. My mother is now eating well, and her personal care (including the care of the excellent onsite hairdresser) is excellent.
The activities team are wonderful. My mother is now relaxed and happy again. The group management consistently demonstrates their generosity in financing activities, top furnishings and a wonderful team.

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Review from Lesley O (Daughter of Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff here are lovely. They are friendly and helpful at all times. They are also very patient and kind to the residents. The carers are bright and chatty and take a great interest in the residents and their families. I always feel that my mum gets good care and attention. It has taken a great deal
of worry off my shoulders knowing she is being well looked after.

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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Linden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for Linden House is calculated as follows: ( (156 Excellents x 5) + (56 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 216 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Linden House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2017

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Priya

Priya Joseph

Job Title: Home Manager

Priya leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.


Mitch

Mitch Tan

Job Title: Clinical Lead

Mitch is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.


Amanda

Amanda Exley

Job Title: Care Coordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.


Frequently Asked Questions about Linden House

What types of Care is Linden House registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Linden House provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Linden House have?

There are 75 Single Rooms.

What are the Facilities & Services at Linden House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Linden House to the centre of Lymington?

0.1 mile(s) as the crow flies, distance by road may be significantly further.