Linden House

New Street, Lymington SO41 9BP
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9.7 119 Reviews
  • Linden House, Lymington
Linden House breaks new ground while building on the traditional charm of its seaside location in Lymington.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Purpose-built to reflect the latest thinking in dementia care and memory loss, it is welcoming, elegant and calm and is confident in its ability to provide a stimulating and safe life for residents.

In a setting where the New Forest meets the coast, the design carefully replicates features of a traditional town, evoking fond memories and a sense of comfortable familiarity for all residents.

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Care Provided by Linden House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Priya Joseph (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Linden House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,672
  • (these prices are only a guideline, please contact Linden House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Linden House, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Linden House, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Linden House Reviews (119)

Total of 119, showing 21-40
9.7

Linden House has a Review Score of 9.7 (9.704) out of 10, based on 18 reviews in the last 2 years. Over all time Linden House has 119 reviews.

Overall Experience

  • 101
  • 17
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Date Published

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Review from Chris H (Respite Resident) assisted by family/friend published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt very comfortable at Linden House. The staff were kind. I loved the roof terrace garden and got lots of exercise watering the plants. I liked walking in the bottom garden and I enjoyed the outings. I would be happy to go back.

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Review from Kevin B (Friend of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When our friend first became a resident of Linden House, she was underweight, hardly ate anything, spent most of her day asleep either in an armchair or in bed, and had no sense of personal hygiene. She was visited by carers three times daily but did not respond to this at all. Being in the care of
Linden House has completely transformed her. She has gained weight, has her hair washed and set regularly, eats regular meals and interacts with the staff and other residents. These changes have been a great relief to us.

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Review from G B (Daughter of Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently broke her hip and returned to Linden House straight from the hospital a week and a half after the hip replacement. The staff have been amazing, encouraging and helping her to regain her mobility. She is now able to transfer from her bed to a chair, toilet or wheelchair and walk about
20 metres using a holder. She can access activities and has her meals with the other residents. I am very grateful for their hard work and care towards her.

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Review from Nick F (Son of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden House is simply wonderful. When a parent needs to go into full time dementia care it can be very painful for the family. Dad was in assisted living for a year and I would leave him after a visit so worried that he would fall or go missing, he then went into a care home in Bristol and I would
leave each time unsure if he was receiving the right care. Then he went to Linden House. When I left for a visit last week I realised I was happy. Although he is declining of course, I have total confidence in the staff, totally confident that he is safe, happy, well-fed, and well dressed. In his last care home, he would sometimes be wearing multiple shirts, wrong socks or no socks etc. When I visited last week, and they didn't know I was coming, dad was beautifully dressed in a nice pair of trousers and a short-sleeved shirt. We sat out in the sun with coffee and a promise of a beer with lunch. He waved me off without looking back and I left happy. You cannot ask for more than that.

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Review from G E (Daughter of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother’s care is outstanding and has been beyond my expectations. Her individual needs are always well catered for in a caring and compassionate way. Although my father was a resident for only a few weeks, the way his deterioration and end of life care was managed was remarkable. The support for
family members is very welcome.

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Review from Philippa V (Daughter of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden House has an amazing team. They all looked after my father during some extremely difficult times due to the covid pandemic. My father was always happy, incredibly well looked after and engaged in many activities. Thank you

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Review from Helen S (Wife of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has settled in very well. Everyone has been very kind and caring. Both of us are happy that we made the decision to move him to such a comfortable and supportive home. He is really enjoying the food!

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Review from Stuart M (Son of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff very helpful and friendly. The facilities are excellent, as is the care. Where information or advice has been asked for, this has been promptly provided and found to be very useful.

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Review from W M (Daughter of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and my auntie are now both residents at Lindon House.
The staff have been wonderful. From the reception staff through to the carers, everyone has been so kind and helpful.
My aunties life has been transformed. She has embraced the activities and seems so happy. She loves having her hair done
each week. My mum has become a resident more recently and is being shown all the care and attention she needs. I can now relax in absolute confidence that my relatives are in very safe hands.

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Review from Jackie W (Wife of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home for my husband, and very pleased to bring personal photos etc. Staff are very helpful and patient. The gardens are delightful, and the conservatory is a real bonus.

Reply from Lorraine Bell, Home Manager at Linden House

“Thank you so much for your kind review and that you would recommend us in the future. We will continue to make your husband feel at home and as things open up, enjoy all the extended facilities.“


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Review from Marion L (Wife of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are committed, patient, kind and caring and professional, from the management and administrators to nurses and carers. They are all excellent. The building is modern, light, and spacious with a lovely garden. The food is good and great care was taken to make my husband's meals gluten-free.

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Review from Ruth M (Daughter of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden House has looked after and cared for my beloved mum for over two years. Words will never be adequate to express my gratitude to all the staff involved. There are too many to name personally but I thank them all. The manager has gone out of her way to ensure that we've been able to spend these
last precious moments with her.

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Review from Peter J (Son of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden House is a wonderfully caring, dedicated dementia care home.
Every member of staff showed a genuine interest in my mum, I found them all to be excellent and I felt part of the Linden House 'family' whenever I visited her, which outside of lockdown was at least three times a week.
The companionship
team and music therapist were fantastic and a great source of motivation and stimulation for my mum which was very important as she had been a regular churchgoer and loved to sing in the Linden Voices choir.
The home is always very clean and tidy and also has a wonderful garden and roof terrace as well as private lounges.
The food menu is always varied and of an excellent standard with the staff going out their way to provide another option if required.
My mum was expertly and lovingly cared for over two and a half years and I will be ever grateful for everyone making the latter years of her life as comfortable and as normal as possible.

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Review from Susan M (Daughter of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful home where everyone is treated with kindness and respect. Staff go out of their way to keep you informed about your loved one. It is run with efficiency and protocol but also with compassion and concern.

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Review from Debra J (Daughter of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is staying here for six months during Covid19 so very challenging times for all. Every single staff member has been so kind and considerate and nothing is too much trouble. My mind has been completely put at rest and I know the care my mum is receiving is first class. I call for updates and
always with smiles. I am sure once Covid is under control the home will be able to put on all the activities my mum will enjoy.

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Review from Daphne D (Wife of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After caring for my husband for the last three years with Parkinson's, and through Covid, I really needed a break. It was the hardest decision I have ever had to make, but as I am 84 years old, my husband needed professional carers. From making the first phone call to the home, I knew he would be in
good hands. They took time to listen, with a kind, unhurried and empathetic approach. The admission process was not only about my husband but how they can involve and support me too. The nurses and carers were so wonderful, keeping me updated and giving my husband a wet shave, which was so important to his day to day routine. The activities team sent me photographs, messages and even got him singing, which he has not done in years. My husband has always enjoyed his food and could not speak highly enough of the variety and quality on offer. I could not have wished for better care, support and kindness at the time when we needed it most.

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Review from E M (Daughter of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Linden House for 12 months now. From the start, we have been impressed by the standard of care and compassionate manner in which Mum has been treated. Linden House and Colten Care as a group have been exemplary in terms of the implementation of measures to protect their vulnerable residents
during the pandemic. We (my siblings and I) feel that she is safe and well cared for has companionship during these challenging times.

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Review from Jill B (Wife of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

COVID-19 is here but despite my husband going into care, the care home is managing fantastically. Early in our talking to those in charge, they asked: "what are his interests"? When he was admitted they put on a sports DVD to make him welcome. Every worker has helped him, cared for him, encourage him
to join in, have communicated with us and reassuring or acting on his needs. he looks very well. A lunchtime carer noted he and another laughing, took a photo and sent it instantly. Nursing care helps so much every day. As we have never been shown around, some ratings are difficult to assess.

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Review from L G (Daughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Linden House for about 7 months. Moving her to Linden House is the best thing I have ever done. The warmth and care of the staff is excellent. With the Coronavirus outbreak, I have felt that all the residents have been well protected and at all times safe. Colten Care and
Linden House have put out regular informative updates and contact with the residents via Skype has never been a problem. I have felt well informed of both the steps that Colten Care have put in place to safeguard the residents as a group and also how Linden House has ensured the residents themselves are protected and occupied. The staff encourage you to raise any issues as they arise and, there is also a monthly call from one of the nursing staff with any updates about my mother and an opportunity for me to raise any concerns. I feel that we made the right choice for mum to go to Linden House. I would and have recommended both Colten Care and Linden house to others.

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Review from Jan H (Daughter of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at the home in March, late afternoon and unannounced, to request a viewing. I received a very friendly welcome and was shown around straight away by a very caring and kind customer support advisor. All the staff I saw were interacting with the residents in a calm and friendly way. The home
was beautiful well equipped and spotless. I knew within 10 minutes of being in the home that this was the place that I wanted my mum to be cared for. I have never once regretted that decision. My mum settled in well and during our many phone calls, she was full of praise for the staff. Comments like "there is always a friendly face at the door, everyone is so kind, they are looking after me beautifully, nothing is too much trouble and I don’t even need to ask they just are there". I can’t explain how reassuring this was when I was unable to visit due to the pandemic. I received lots of photos and I could always get through on the phone to both her and the staff. They also arranged Skype sessions too.

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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Linden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for Linden House is calculated as follows: ( (156 Excellents x 5) + (56 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 216 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Linden House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2017

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (3)

Priya

Priya Joseph

Job Title: Home Manager

Priya leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.


Mitch

Mitch Tan

Job Title: Clinical Lead

Mitch is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.


Amanda

Amanda Exley

Job Title: Care Coordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.