Linden House

New Street, Lymington SO41 9BP
Submit a Review
9.7 119 Reviews
  • Linden House, Lymington
Linden House breaks new ground while building on the traditional charm of its seaside location in Lymington.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Purpose-built to reflect the latest thinking in dementia care and memory loss, it is welcoming, elegant and calm and is confident in its ability to provide a stimulating and safe life for residents.

In a setting where the New Forest meets the coast, the design carefully replicates features of a traditional town, evoking fond memories and a sense of comfortable familiarity for all residents.

Show Linden House on the Map

Care Provided by Linden House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Priya Joseph (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Linden House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,672
  • (these prices are only a guideline, please contact Linden House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Linden House, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Linden House, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Linden House Reviews (119)

Total of 119, showing 41-60
9.7

Linden House has a Review Score of 9.7 (9.704) out of 10, based on 18 reviews in the last 2 years. Over all time Linden House has 119 reviews.

Overall Experience

  • 101
  • 17
  • 1
  • 0
  • 0

Date Published

119
2
9
18
101

Review from A C (Regular Volunteer) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always so helpful and cheerful, especially the reception staff where nothing you ask is too much trouble. They are all extremely helpful at all times. I love the way that the home really engages with the community and the choice and number of events they hold.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roger H (Husband of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In 2014 my wife first came into care two weeks in, two weeks out. This became full-time care in 2015. Over the years Linden House staff, at all levels, have shown the utmost loving care to both my wife and to myself when visiting. My wife was comfortable and felt secure and safe in the hands of Linden
House. They have shown such care with me too in these last few months.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Son of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The transition for my mum, from 90-years of independent living, to care home, was not easy, but thanks to the expert care, wonderful entertainment team and sheer dedication of everyone at Linden House, Mum finally feels "at home".
Linden House is a happy, positive place and for that, both Mum and
I are grateful. All of the staff are to be congratulated on creating such a congenial environment, in challenging circumstances (dementia unit).

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Daughter of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff of Linden House enough for all the care they provided to my mother. moving mum into a care home was always going to be worrying as I couldn't imagine anyone
could care for her like her family, but I needn't have worried. Mum was treated with total dignity and respect throughout.
Such thoughtful and gentle staff who treated her as an individual. I would not hesitate to recommend Linden House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A K (Sister of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my sister's stay at Linden House was extremely brief, the care and compassion shown by the staff was outstanding. They treated her with utmost dignity and went the extra mile to comfort and support me. I would most definitely recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra M (Daughter of Resident) published on 27 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffers from dementia and has been in denial about the situation from the very beginning of her dementia journey.
This has led to a difficult situation which ended in crisis in August of 2019.
The staff at Linden House were wonderful and reacted quickly to our predicament. They dealt with
the situation with compassion not only towards my mother but towards myself as well.
They supported my mother to make the transition into the home smoothly and gave me the reassurance I needed to support myself and my mother during a time of great stress.
I have been very impressed by the dedication of the entire team at Linden House and can't praise them highly enough.
I now enjoy visiting my mother as all the previous stress has gone and I can now just enjoy her company.
Above all, I know she is safe and happy and has made friends in the home community.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G S (Son of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been really happy since moving to Linden House. The staff are excellent she loves the food and the care she gets. We're really pleased we were able to find a home as good as this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanna S (Daughter of Resident) published on 11 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a wonderful stay at Linden House. She was treated with the utmost respect and dignity. All members of staff were attentive and kind and she felt included and cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah R (Daughter of Resident) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Treasurable moments: it’s not easy to know if a care home is right for someone you love. Today it was definitely the right care at the right place at the right time. Linden House through their care and companionship team enabled treasurable moments for Mum and I - moments that we could share and enjoy
as well as share new memories together. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C G (Son of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently moved here from her own flat which has become too difficult to manage on her own, even with a generous supply of helpers.
She is currently still in a transitional phase, although does seem to be settling in slowly.
The staff are generally excellent, very helpful and cheerful and nothing
is too much trouble.
I hope she will eventually enjoy her stay here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose to move our mother some 200 miles from her birthplace so she could live nearer to us a big decision and so important to choose the right home. So far as a family we have been delighted with Linden House. The staff are friendly, caring and professional, this is from reception/admin to carers,
cleaners and nurses! What they say they offer they actually do from hairdressing to activities, clean laundry to great food. Above all, they give mum time which is great. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet B (Daughter of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffered a massive stroke 3 months ago which left her physically extremely frail and requiring 24 hr nursing. Sadly her mental health is now also deteriorating due to this trauma so she needs both dementia and nursing care. We moved her to Linden House a few weeks ago and I cannot speak
more highly of the Home. All of the staff have been amazingly considerate and caring. They immediately started to understand mum's needs and have made her life far more comfortable in a very short time. Mum will never be happy due to her disability and illness but her family find comfort in that she is in the best possible place and receiving the best possible care which makes her life as comfortable as possible. Also, the fact the Home is so welcoming to friends and family, mum receives lots of visitors which also helps her condition. I would recommend this home to anyone who has similar needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judith J (Daughter of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always really hard to say goodbye to my parents at the end of my visits, but this is made easier knowing how well they are looked after and the fact that I can always speak to their key workers and nursing staff for reassurance in between visits.
All the staff in many different ways are looking
after two of the most precious people in my life - only the best will do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M U (Nephew of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle moved to Linden House two years ago. Living locally I was able to pay him regular visits and always found his room spotlessly clean and tidy.
He was exceptionally well cared for by all of the staff and thoroughly enjoyed those activities which he could join in with. I am full of praise for
everyone who cared for him so well and went out of their way to ensure that he was always happy. I can highly recommend this care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June S (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care has been wonderful. The staff are responsive and deal with people as individuals in delivering their care.
Communication is good and any questions friends and family have are dealt with and explained.
There are outings and activities that residents can take part in to help keep
them active and interested. All in all, it provides a safe, caring place for someone suffering from dementia.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Son of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing has been too much trouble to reassure and settle my mother into Linden House after a long period in hospital. The change in her has been remarkable due to the care she has received. Staff throughout the home have supported direct family members through a very difficult period of time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan G (Daughter of Resident) published on 5 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with how my mother has settled at Linden House. However, there are some issues that niggle me: 1: Portion size of some food, having been present at meal times, on one occasion she received a slice of bread no more than 2" square on a wet plate. On another visit, she had a cake no bigger than
one mouthful. 2: I have visited to find she has had no drink and I have made her a cup. 3: She is very reluctant to drink and often when I visit her, the water jug has not been touched and the beaker unused. 4: I have on two occasions left items of clothing to be labelled in the appropriate bag to find it still there a week later. 5: The welcome at reception is frequently cold and the pass is not available. Having another relative at another care home, I expected the homes to be of similar standard and feeling. I do feel a lack of warmth from some staff and feel that as I am paying more for her care than my stepfather, who has the full nursing care, that the standard needs to improve.

Reply from Bronia Waldron, Marketing at Linden House

Thank you for your review and the likelihood to recommend the home. Since this review, I know that you have discussed your concerns with Linden House staff, and I am confident that we now have a better understanding of your mother’s dietary needs. Any concerns in the future please do bring them to our attention directly, and we will do our utmost to resolve them.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Iain T (Son of Resident) published on 14 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Linden House for 10 months in an area with other residents of similar age and demeanour. She feels happy and safe. Her room is gorgeous. It's on the ground floor with large French door windows looking out onto the well kept, pretty gardens. The room feels airy and light with an
ensuite bathroom. This gives her some privacy and independence but also allows her easy interaction with residents and staff. Next to her room is the lounge and dining area. Again these are light and airy spaces that feel clean and homely. Residents have a different menu each day with a variety of meals on offer. The food is tasty and cooked to a high standard. French doors lead out to interesting gardens where there are lots of shady seating areas, amongst clever planting and memory enhancing features such as a bus stop, putting green and seaside beach. These themes carry on inside with an old shop front, cottage, pictures and signs. All staff are very caring, friendly and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S V (Friend of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden House provides excellent care for those suffering from dementia. Very good and caring staff. Exceptionally clean and with excellent food. Rooms very pleasant and public rooms very well laid out and most attractive decor. Shady garden an added bonus.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K B (Daughter of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is happy and safe and knowing this is so important to me. I am lucky to live close by and am welcomed without exception by staff whenever I visit which can be at any time. The staff from reception, to carers, nursing and cleaning are all friendly and happy to chat about mum. They give mum the
best life that she is capable of and make sure she has dignity. When special relatives visit from far, they have happily organised special meals and organised family photos.
Thank you! You are all very special people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Linden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for Linden House is calculated as follows: ( (156 Excellents x 5) + (56 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 216 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Linden House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2017

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Priya

Priya Joseph

Job Title: Home Manager

Priya leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.


Mitch

Mitch Tan

Job Title: Clinical Lead

Mitch is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.


Amanda

Amanda Exley

Job Title: Care Coordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.