Linden House

New Street, Lymington SO41 9BP
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9.7 119 Reviews
  • Linden House, Lymington
Linden House breaks new ground while building on the traditional charm of its seaside location in Lymington.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Purpose-built to reflect the latest thinking in dementia care and memory loss, it is welcoming, elegant and calm and is confident in its ability to provide a stimulating and safe life for residents.

In a setting where the New Forest meets the coast, the design carefully replicates features of a traditional town, evoking fond memories and a sense of comfortable familiarity for all residents.

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Care Provided by Linden House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Priya Joseph (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Linden House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,672
  • (these prices are only a guideline, please contact Linden House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Linden House, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Linden House, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Linden House Reviews (119)

Total of 119, showing 61-80
9.7

Linden House has a Review Score of 9.7 (9.704) out of 10, based on 18 reviews in the last 2 years. Over all time Linden House has 119 reviews.

Overall Experience

  • 101
  • 17
  • 1
  • 0
  • 0

Date Published

119
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9
18
101

Review from Paul F (Relative of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greeted, treated very well, spotlessly clean, super residence. Given full access, all areas and every question fully answered.


Very professional, clean and well-run home.


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Review from Derek W (Brother-in-law of Resident) assisted by family/friend published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family cannot speak too highly of Linden House everything about the home is quality from the staff to the interior decor. I must mention the staff, in particular, their care and compassion shown was exceptional. And when I mention the staff I mean everyone. Everything about Linden House is of
quality and as visitors, you are afforded a very warm welcome.

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Review from Tim H (Son of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The holistic care and consideration given at Linden House constantly is of the highest standard and should be used as a benchmark with which other care homes should attempt to achieve.

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Review from Hadyn M (Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Admission to Linden House with fatigue symptoms. Fell down in room, damaged legs and arms on the first night. Fell again on the second night damaging legs, chest and arms. Unable to stand for three days. Slow progress to part recovery. Legs remain hard to use without walking aids. Slow recovery of fatigue
problems. Transport within the house by walking chair.

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Review from J S (Daughter of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We thought that the overall standard for the home was good. The management team and front desk are very organised. The staff were friendly and welcoming. The rooms were well appointed and the activities on offer were a good range. Mum and Dad were made to feel very welcome. The only real downfall was
the food which was tasteless and not presented in an enticing way.

Reply from Laura Davis, Assistant Marketing Manager at Linden House

Thank you for your review and the likeliness to recommend our home. I am sorry that you felt the food on your stay was not up to standard. I understand that our Hotel Services Manager has been in touch and discussed the two main occurrences, and I hope that if you return to us in the future these issues will have been addressed.


We will always try to accommodate individual preferences and Chefs are always available to discuss any concerns. If there are any other areas that you wish to discuss or think there are ways in which we can improve any aspect of your stay, please do contact our Manager. Thank you once again for your review.


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Review from Stephen A (Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home, great and friendly staff. Thanks to them.

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Review from J P (Daughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, we have been satisfied with the care our mother has been receiving. However, of late, this does seem to have slipped. Standards are not being kept up. For example her deafness over the last month has not been dealt with well and we have had to repeatedly chase this up. Regularly, we have
had to sort her drawers out and a lot of clothes have gone missing, and we found dirty pants and pads left in her room! We feel that the downward trend is due to bad management and leadership. The carers do their best and are generally very good. For the fees that are paid, we are not getting the best service lately.

Reply from Elaine Farrer, Operations Director at Linden House

Thank you for your review and likelihood to recommend the home. Since this review, I know you have discussed your concerns with the Home Manager and I am confident that in the light of some recent changes in the management of communication, that no further issues should arise. Any concerns in the future please do bring them to our attention directly, and we will do our utmost to resolve.


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Review from Philip A (Stepson of Resident) published on 11 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy and pleased with all aspects of Linden House. Top quality facilities, caring and friendly staff, always receive a warm welcome on visit. I can rest in the knowledge my step-father is in safe hands and well looked after. A true home from home experience for our family. Thank you so much!

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Review from Nicky H (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I come and visit, I find my mother is very well looked after. All the staff are friendly and very helpful.

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Review from M B (Wife of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family have always had a pleasant welcome into the nursing home ever since we started visiting my husband there. (Father and Grandfather)
The grandchildren love visiting and looking the small room with the toys, plus a piece of cake.
Nothing is too much trouble and there is always a person on
hand if we have any questions that need answering.
Thank you.

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Review from G T (Daughter of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst all staff are most helpful, I would say that feedback regarding any queries I may have with regards to my father's care is sketchy at best. Information is not really at hand e.g has my father been taken out for daily walks as requested? Answer - unknown. Is this not part of the care plan - immediate
answer should be yes without question or why am I paying £5000 a month. If I wasn't there pushing, what would happen to my father? Worrying indeed. Nursing staff are excellent as is front of house.

Reply from Elaine Farrer, Operations Director at Linden House

Thank you for your comments about the arrangements for care at Linden House. With regard to your father, his care plan and the extent of his mobility, I understand that you tend to receive information on the days you attend from the Clinical Lead. However, the Home Manager, in discussion with colleagues, will now be involving you in a more formal care review, including a full overview of the current care plan. I would urge you to speak to the Home Manager if there are any other specific issues you wish to raise. Thank you, again, for your review.


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Review from P S (Friend of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely neighbour sadly has worsening dementia and is unable to take care of his everyday needs, residential care is necessary where he is safe and well looked after. Every need is catered for and how lovely it is to take him out for coffee all within the home.

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Review from J K (Relative of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative stayed at the above home it was very good, very well looked after and good food and care.
This is the third time he has been in for seven days and we will always use the home again.

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Review from E B (Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arriving at Linden House my wife and I were made most welcome after meeting the management and staff, we were shown to our room which was most delightful, tastefully furnished and well decorated, good storage and a very nice wet room. The staff are very caring and friendly nothing is too much trouble.
The food is excellent and very well cooked by a great chef. The staff in charge of activities are good at organising events for residents and a well maintained garden to sit or wander around. All in all very good indeed.

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Review from Belita B (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after, both she and her room are always clean despite the fact she has incontinence issues. The staff show her great respect and are always kind to her. My mother appears to be very contented here, unlike the previous home she was in where she was in and very unhappy and where
the staff were very impatient and always complaining about her. Both my brother and I look forward to visiting her. All the staff at all levels are marvellous they cannot do enough for us when asked. I can also rest well knowing my mother is receiving excellent care in her final years,

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Review from Terry C (Son of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care provided for both my Mother and my Mother-in-Law. The building was purpose-built for dementia residents 3 years ago and is arranged into secure units that are well decorated. The staff are very nice and treat the residents with respect. Visiting relatives are
offered refreshments and if you are there at meals times you can have lunch or dinner with them in either the dining area or their own room.

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Review from Bethan C (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden House impressed me from the start with the dignity they afford residents, the cheerfulness of the staff and the range of activities. The receptionist embodies it all. This month the magnificent lady who cares for my mother uncovered a medical problem with her. The compassion and patience with
which she dealt with her (and all the family!) and her persistence with the doctors brought a lump to my throat. She is coming in on her day off to take her to the doctors. Her carer is one in a million and I thank the stars every day she looks after my mother.

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Review from C M (Daughter of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming environment. Staff kind and compassionate, patient and understanding.
Nice environment in which to live - does not feel institutionalised. Very impressed with overall care.

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Review from Emily J (Daughter of Resident) published on 2 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had to move into Linden House last year when her dementia made it impossible for her to stay in her flat. I live far away, in Cape Town, and found it very traumatic visiting Mum in December. What made it so much easier though was seeing her wonderful new home. Linden House is beautiful
and the loving, caring staff go out of their way to make both the residents and their families feel special. You are all angels! I knew that although I was having to leave her, I had the peace of mind that she was in the best place possible. Thank you so much to the Linden House family. I really appreciate everything you are doing for Mum.

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Review from Angie G (Daughter of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for everything you have done to help mum settle into Linden House. Her room and all the facilities are amazing. The kindness, care and patience you have given her seem to be boundless, which is reassuring for our family. I know that she is safe and well looked after.

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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Linden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for Linden House is calculated as follows: ( (156 Excellents x 5) + (56 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 216 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Linden House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2017

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (3)

Priya

Priya Joseph

Job Title: Home Manager

Priya leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.


Mitch

Mitch Tan

Job Title: Clinical Lead

Mitch is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.


Amanda

Amanda Exley

Job Title: Care Coordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.