Linden House

New Street, Lymington SO41 9BP
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9.7 119 Reviews
  • Linden House, Lymington
Linden House breaks new ground while building on the traditional charm of its seaside location in Lymington.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Purpose-built to reflect the latest thinking in dementia care and memory loss, it is welcoming, elegant and calm and is confident in its ability to provide a stimulating and safe life for residents.

In a setting where the New Forest meets the coast, the design carefully replicates features of a traditional town, evoking fond memories and a sense of comfortable familiarity for all residents.

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Care Provided by Linden House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Priya Joseph (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Linden House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,672
  • (these prices are only a guideline, please contact Linden House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Linden House, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Linden House, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Linden House Reviews (119)

Total of 119, showing 81-100
9.7

Linden House has a Review Score of 9.7 (9.704) out of 10, based on 18 reviews in the last 2 years. Over all time Linden House has 119 reviews.

Overall Experience

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  • 17
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Date Published

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Review from J G (Friend of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, lovely lounge and dining rooms. Large sized bedrooms with nice bathrooms. My gentleman settled in very well and enjoys the company around him. The gardens are beautiful and easy and safe to walk around with lots of places to sit outside and have a coffee from the cafe

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Review from M B (Resident) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, attentive staff. Very friendly, nothing ever too much trouble to meet the needs of the residents. An overall feeling of a family community. Nice atmosphere, clean and a happy home.

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Review from T C (Son of Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the staff to be caring, professional and friendly in helping my mum to settle in at Linden House. The home has excellent facilities and my mum's room is lovely with a view of the garden. We couldn't ask for a better environment for my mum to be cared for.

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Review from Joyce P (Sister of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my sister received in the last few months of her life was exceptional. All of the staff at Linden House went out of their way to help both her and us as a family. They were always kind and nothing seemed to be to much trouble. There was a wealth of activities to join in with and there was
always lots of laughter and fun. Even when she was confined to her room in the last weeks of her life the staff were always happy to sit and chat with her. As a family, we are all very grateful to everyone and would highly recommend them to anyone looking for somewhere for their loved ones to stay.

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Review from Philip L (Relative of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden House is a bright cheerful place. The professional staff, from reception to nursing, give a reassuring feel to the home. Staffing levels seem high and it is always possible to find an appropriate person to discuss matters with. Residents are clearly well cared for and treated with friendly respect.

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Review from Roy H (Wife of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Their care and help is outstanding. My wife deserves the best care and she is getting that here at Linden House.

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Review from P M (Wife of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the very different needs of each resident, the staff always provided outstanding care to each, as soon as needed and did everything to make them comfortable, content and enthused about life. As well as helping them when distressed by their condition or in need of confidence building. The experience
and qualifications of the staff seemed paramount in this as they calmly and professionally coped with whatever situation often somewhat unpredictable in dementia cases occurred. The outstanding team spirit of staff members also played importantly in this.

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Review from D M (Son of Resident) published on 2 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic place. My mother was welcomed by all on her first day and has continued since. I have found that all the staff are pleasant and extremely helpful. The quality of food on offer is amazing. All rooms and surrounding areas are spotlessly clean. The personal hygiene of residents is excellent.
Extremely happy with Linden House thank you.

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Review from Lynne P (Daughter of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the home for a short while. During this time, mum has been treated with dignity, respect and care. Her personal needs are complex and the home have worked with the family to monitor and review her care plan and alter accordingly. We are extremely pleased with how she is settling down.

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Review from Sheila (Daughter of Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden House is a lovely comfortable home. The staff are kind and very caring. The level of care I have found to be high with all needs catered for. The food is of a high standard and every care is taken to supply dishes that are nutritious. Entertainment is provided every day and the residents look
forward to this. The residents personal rooms are large and comfy although a little warm and not a lot of ventilation due to the windows only opening a small amount.

Reply from Elaine Farrer, Assistant Marketing Manager at Linden House

Thank you for your comments about the excellence of the staff, care, food and entertainment at Linden House. On your point about ventilation and the extent to which windows can open in bedrooms at a dementia care home, please accept that the safety, comfort and wellbeing of all our residents is always our overriding priority. As part of that focus, we put great store in enabling residents to enjoy fresh-air experiences both in the beautiful gardens at our homes as well as on outdoor trips. We fully appreciate that access to fresh air, inside and outside, is central to people’s everyday quality of life. While it may seem overly restrictive to observe health and safety rules on how far windows can be left open, particularly in warm summer weather, we are required to do so under the law. We know some of our residents would like to open their windows further than is allowed, and we totally understand their feelings, but in this case the law is the law and we have a responsibility to stand by it. Thank you again for your review.”


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Review from Jane S (Daughter of Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A slick and thorough admission procedure. Rooms light and clean. Wonderful garden. Allow (and encourage) family dogs to visit which is great. Staff very committed and caring. The most important aspect of Linden House and the most significant for my mother. She is well stimulated and not patronised.
Occasionally communication between staff is poor. E.g. found mum being served food she is allergic to despite regular warning. Also they were slow to notice oral thrush developing but overall happy with her care.

Reply from Elaine Farrer, Operations Director at Linden House

Thank you for your comments. We are pleased to hear that you feel your mother is well stimulated and that you are happy overall with her care. This can only be achieved through clear communication between care staff. We sincerely apologise that on one occasion a lack of communication among our catering team meant that we did not provide food to categorically avoid any risk to your mother’s multiple allergies. Our chef is aware of the allergies, written guidance about them is prominently displayed in the kitchen for the team to follow, and alternative menu choices are made available as appropriate. On this occasion, there was indeed an oversight and no alternative option was provided. The relevant food content in the meal was at too low a level to trigger any allergic reaction and so your mother had absolutely no ill effects from eating it. However, it should not have been served and we reiterate how sorry we are. On your point about oral thrush, please be aware the GP was contacted as soon as the thrush was reported to staff, and medication was prescribed. Until that day there had been no visible sign. Thank you, again, for your review.


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Review from Stuart A (Nephew of Resident) published on 8 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed on all facilities. I can see that my aunty is very comfortable and cared for.

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Review from Shirley D (Niece of Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Linden are caring, kind, patient and loving. I cannot find fault in any department. What more can I say? Linden is spotlessly clean, with very pleasant surroundings. All staff seem to go that 'extra mile'. Overall - excellent.

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Review from Joan B (Mother of Resident) published on 17 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son is so happy at Linden House. The staff are all friendly, caring and welcoming. I visit him when I can and sometimes stay for lunch, the food is always lovely. I always look forward to visiting him, it's a really nice home. The staff take great care of my son and they know how to make him laugh
which he and I both love.

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Review from Patricia T (Goddaughter of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely professionally-run care home.
Staff are genuinely caring and very efficient. It is the best place that my godmother could be in at this stage of her life. Thank you to everyone at Linden House for making this possible.

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Review from Michael B (Son of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful and well maintained facilities throughout; always spotlessly clean and smelling fresh. Over and above the importance of the facilities is the caring and dedicated staff. Nothing is too much to ask and I can honestly say I have only ever seen all residents treated with empathy, kindness and
dignity. First class care.

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Review from Nadia S (Niece of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Uncle admitted for respite care. I left him feeling very happy with his surrounding. Subsequent visits found him in excellent mood, looked and sounded like a different person. Very happy with the way he is being looked after.

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Review from Kristina (Daughter of Resident) published on 19 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall pleased with the care mum receives. We would like to see some carers on a more frequent work pattern, in order for mum and the carers to understand each other and for the carers to understand mums need are i.e. Bathing, creams, clothes ect and eating i.e. meals. Reception staff both during the
week and weekends are marvellous, very helpful and nothing is too much trouble for them. Also the activities team are friendly and helpful. As is our resident hairdresser, who always finds us an appointment at short notice. Big grateful thanks to all who help us and mum. We are very grateful.

Reply from Elaine Farrer, Director of Operations at Linden House

Thank you for your comments about the care at Linden House, including your kind mentions of our reception staff, activities team and hairdresser. With regard to the frequency of carers’ work patterns, we do our very best to ensure that Senior Care Leads and the vast majority of other care staff in each house group remain consistent. This deliberate policy enables us to maintain the stability of care for every resident in the group. There is genuinely not a lot of staff movement. Please be aware we are trialling one or two team members at a time in different groups, including the residential house group, to see whether their skills are suitable in a different environment but they are fully supervised by the Senior Care Leads. If you have any further queries about work patterns, we are of course happy to discuss further. Thank you once again for sharing your thoughts.


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Review from Mark O (Son of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault any aspect on the care of my mother. The staff are caring, cheerful and efficient. The premises are spotless light and well planned. Trying to get hold of my mother can be hard (she has a phone in her room) because she is usually out of her room socialising or taking part in some activity.
My wife and I are always made welcome and kept informed. We cannot thank you enough.

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Review from Janette D (Husband of Resident) published on 17 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Total satisfaction with the care and food my husband receives.

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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Linden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for Linden House is calculated as follows: ( (156 Excellents x 5) + (56 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 216 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Linden House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2017

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (3)

Priya

Priya Joseph

Job Title: Home Manager

Priya leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.


Mitch

Mitch Tan

Job Title: Clinical Lead

Mitch is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.


Amanda

Amanda Exley

Job Title: Care Coordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.