Linden House

New Street, Lymington SO41 9BP
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9.7 119 Reviews
  • Linden House, Lymington
Linden House breaks new ground while building on the traditional charm of its seaside location in Lymington.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Purpose-built to reflect the latest thinking in dementia care and memory loss, it is welcoming, elegant and calm and is confident in its ability to provide a stimulating and safe life for residents.

In a setting where the New Forest meets the coast, the design carefully replicates features of a traditional town, evoking fond memories and a sense of comfortable familiarity for all residents.

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Care Provided by Linden House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Priya Joseph (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Linden House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,672
  • (these prices are only a guideline, please contact Linden House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Linden House, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Linden House, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Linden House Reviews (119)

Total of 119, showing 101-119
9.7

Linden House has a Review Score of 9.7 (9.704) out of 10, based on 18 reviews in the last 2 years. Over all time Linden House has 119 reviews.

Overall Experience

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Review from Anne K (Daughter of Resident) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in the nursing wing of Linden House. As her condition progresses, she needs more care and understanding and all the staff give her this care with kindly patience. She is unable to attend activities but benefits from the one to one attention of the activities support carers. A recent birthday
was memorable and she so enjoyed a lovely birthday cake and presents. I have found recent changes in her difficult to deal with, but the nurses have supported me when I became upset and are helping me to continue to support the mother I love. She can become anxious and agitated but these moments are dealt with kindly and promptly. I am happy to go away on holiday for I know she will be well looked after. I know that I would be contacted should her condition deteriorate while I am away. Mother greatly enjoys her lunch. Special thanks to the laundry staff for keeping her clothes so clean and nice.

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Review from A G (Daughter of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the friendliness of all the staff. They all look after mum well and are always understanding and reassuring.

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Review from Gary (Son of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for just 10 days but so far I have been impressed by all aspects of the the home particularly the freedom of movement and organised activities.

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Review from Jacky (Niece of Resident) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always helpful and caring to myself and my aunt. She is almost immobile but the nursing staff come to her aid quickly when needed.
They keep me informed by telephone if she has a fall. The management were very considerate and understanding when I requested a change of room for her.

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Review from Arthur (Daughter-in-law of Resident) published on 27 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been three times to see my father-in-law he is clean, tidy and well looked after.

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Review from Robin (Nephew of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident at Linden House for two years. He is so happy there. They provide him with at least four activities with others every day and trips out at least twice a week. This is far more than he would have if he were living alone. The staff are always helpful and polite when I have
a question. They treat the residents with care and dignity. My wife is a registered nurse, and we spent a lot of time searching for the right home for him. My son and his wife are GP's and have visited the home and agree that the care is excellent.

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Review from N P B (Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good gorgeous place. Lovely food. Very good otherwise I wouldn't stay. Enjoying being here. Staff lovely and funny.

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Review from Lindsay D (Daughter of Resident) published on 6 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my whole family are delighted with all standards of care, cleanliness, meals, snacks- in fact everything at Linden House. My mother has settled in beautifully and is as happy as she could be in the circumstances. Activities are numerous and excellent. The biggest benefit to me is peace of mind
knowing mother is in excellent care hands.

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Review from Denise C (Niece of Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden House provided excellent standards of care, love and compassion to my auntie throughout her time there prior to her passing away on 21/2/16. My auntie was always kept spotlessly clean as were her room and surroundings. Everything was available to make her comfortable when her health deteriorated
and the staff support was very intense. Not only was the care and support excellent for my auntie but to her family as well.

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Review from Jean B (Daughter of Resident) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a daunting decision to let our mum go in a nursing home, but she is hurting herself more and more so falling was a real concern for us. This home is clean, very comfortable and the staff have the time to be caring and the sensitivity that you would wish for your mum. The staff also seem to care
for family as well. Lots of times I have been asked if I'm OK. We stay all day with mum and are never made to feel in the way. One particular carer is such a lovely carer, she certainly has a gift and is a credit to Linden House.

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Review from Lorna (Daughter of Resident) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed from the first time I visited Linden House. Everybody working there are very understanding, happy and contented. It also is a very relaxing and beautiful home. A wonderful way for my mum to end her life, surrounded by loving and caring people.

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Review from S B (Daughter of Resident) published on 14 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Décor was delightful and warm, wish a more hands on approach could have been encouraged as touching and feeling are so important to dementia sufferers. More important than impressing visitors I feel. The carers had all been well trained and were so caring and kind as were the nursing staff. I always
felt reassured that my mum was clean, well fed and cared for by your wonderful hands on staff. As she was so far away from me I was unable to see her on a daily basis and had to rely on carers to meet her needs, this made me sad and was not what I wanted but I had great faith in the care and compassion of so many carers and felt she was in good hands. I felt the management of both Linden House and Court Lodge failed me. Despite writing phone numbers and emails for them I, as the next of kin, received no information even during the last hours of my mum's life. I begged for this but was always sad to find my brother in law was next of kin and informed, so I knew nothing.

Reply from Elaine Farrer, Assistant Marketing Manager at Linden House

We’re concerned and sorry that you didn’t receive the information you wanted. We did communicate regularly with your sister and brother-in-law as they were the stated points of contact our team members used. These were the preferences we were given and we have checked but cannot find anything in the archived notes to indicate otherwise. We were genuinely not aware that you would not have the information. We do apologise. We would also like to thank your family for contributing to our staff fund after we held your mother’s wake at the home and did all we could to make sure your needs were catered for on the day.


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Review from Mike (Son-in-law of Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law had been in Linden House from when it opened in April 2014 until her death in November 2015. The care she received was excellent. The activities, food, gardens and the general ambience of the home was top class. The home was always very welcoming to visitors, and made us all feel part
of the home. My mother-in-law was extremely happy there, and thoroughly enjoyed her last 18 months.

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Review from E G (Wife of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are nice, friendly and helpful. My husband has settled in well, which makes me even happier. The manager is very kind and is reassuring. I know my husband is very well cared for and looked after.

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Review from J S (Wife of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the first care home for my husband. I was pleased on the reception we had. I found it very modern and up to date and it lifted my spirits. The reception staff were really friendly and put me and my daughter who came with me at ease. Now my husband is in a routine, he's settled down nicely and
every possible thing is done to make him feel comfortable. The nursing staff are wonderful to him - top marks to them, and also the staff who always welcome us.

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Review from L U (Daughter of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the first time my dad has been in a home. It's been a very weird experience, you have highs and lows and it's very emotional at times. The care is excellent, the staff are very kind and friendly. The reception staff are kind, dad has settled in very well. I feel I could talk to any of the nursing
staff if I feel dad dad had not had a good day.

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Review from D C (Niece of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt come in for 2 weeks respite care. The managercame to our home to assess my auntie at a time to suit us. My aunt was booked in to have her hair done on arrival to avoid distress (so she wouldn't be upset seeing me leave).
She was looked after well during her stay.
The manager kept her an extra
day to help us out with picking her up.

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Review from William E (Husband of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having felt that I have lost my wife to Alzheimer's at an early age, I found it very hard. Linden House and all the team have given myself and my family the confidence and reassurance that we desperately needed. I would highly recommend Linden House to anyone. I can't thank them enough.

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Review from Keri E (Daughter of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team are completely professional providing holistic care in a very positive happy environment. This isn't the first nursing home my mother has been in but its is by far the best.

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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Linden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for Linden House is calculated as follows: ( (156 Excellents x 5) + (56 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 216 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Linden House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2017

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (3)

Priya

Priya Joseph

Job Title: Home Manager

Priya leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.


Mitch

Mitch Tan

Job Title: Clinical Lead

Mitch is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.


Amanda

Amanda Exley

Job Title: Care Coordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.