Ashwood Care Centre

Gipsy Lane, Warminster BA12 9LR
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9.4 74 Reviews
  • Ashwood Care Centre, Warminster
Ashwood Care Centre provides specialist care for people requiring dementia care and short-term respite.

The care home offers services for older people regardless of their race or religion and strives to ensure all care delivered is of the highest quality.

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Care Provided by Ashwood Care Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Pauline Colman-Holland (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (82)
    • Single Rooms with ensuite Wet Room (82)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ashwood Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,525 – £1,635
    • Self-Funded Residential Dementia Care £1,635 – £1,745
    • RESPITE Self-Funded Residential Care £1,675 – £1,805
    • RESPITE Self-Funded Residential Dementia Care £1,800 – £1,920

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the home.
    We currently have a welcome offer available for new residents funding their own care at Ashwood Care Centre. The offer includes free hairdresser/barber services, chiropody, daily newspaper of your choice and a toiletry gift set on arrival.
    *Terms and conditions apply. Available a limited time only. Speak to a member of the team for more information.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Ashwood Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ashwood Care Centre Reviews (74)

Total of 74, showing 1-20
9.4

Ashwood Care Centre has a Review Score of 9.4 (9.356) out of 10, based on 11 reviews in the last 2 years. Over all time Ashwood Care Centre has 74 reviews.

Overall Experience

  • 55
  • 18
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  • 1

Date Published

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Review from T C (Daughter of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashwood Care Centre is a very friendly and well-run home. The grounds are beautiful and the home is very well maintained. The staff are very approachable and always address Mum by name. There is an excellent range of activities provided for residents throughout the year. The staff and management are
very responsive to us as a family and do all they can to support Mum's care needs. The home has a family feel to it, led from the top. All staff are kind and caring.

Reply from Rowen Campbell, on behalf of the team at Ashwood Care Centre

Thank you for your feedback and for taking the time to write us a review - your comments mean a lot to the team. It's a pleasure to care for your mum, and if there is ever anything more we can do to support her, please just let us know.


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Review from N S (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother became a resident in April 2024 and we have found the care very good. The staff are friendly and understanding. She enjoys her meals with other residents. There are lots of activities to join in if she wishes. I visit 3 or 4 times a week and am made to feel very welcome. I feel much happier
that she is safe and being looked after.

Reply from Rowen Campbell, on behalf of the team at Ashwood Care Centre

Many thanks for taking the time to write us a review and for sharing your experience of Ashwood. We're glad to have your mother with us, and that we've been able to make you happier. If there is ever anything more we can do to support your mother, or you, please don't hesitate to ask.


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Review from Debbie E (Daughter of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such wonderful care for my dad who was in the Dementia Unit. They were very efficient, so kind and caring looking after his every need and providing a safe place for him.


The care home manager was above and beyond. We can never thank them enough for how they cared for Dad.


Reply from Rowen Campbell, on behalf of the team at Ashwood Care Centre

Thank you for your kind words and for taking the time to share your feedback, we really appreciate it. It was an honour to be able to care for your dad and if there is ever anything more we can do for your family, please just let us know.


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Review from Deborah F (Daughter of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the only care centre I viewed for my father. I instantly felt at home and knew it was the right place for my father's needs. All the staff are very friendly and nothing is too much trouble for them. I have attended activities for the residents, they are well-organised and give the residents
lots of fun. The residents are always well-presented and clean. The home is always very clean, to a high standard.

Reply from Rowen Campbell, on behalf of the team at Ashwood Care Centre

Thank you for your kind words, and for sharing your experience of looking for care for your father. It's an honour to care for him and if there is ever anything else we can do to support him, or you, please don't hesitate to ask.


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Review from J D (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's care was excellent during the two weeks of respite she spent at Ashwood. She became calmer, happier and her smiling face returned which played a huge part in my brother and myself making the decision that mum would have a better quality of life residing at Ashwood permanently.

Reply from Rowen Campbell, on behalf of the team at Ashwood Care Centre

Thank you very much for taking the time to write us a review and for sharing your family's experience. We do appreciate it and we're sure that it will be a support to others in a similar position. Please don't hesitate to ask if there is ever anything more we can do to support your family.


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Review from Nigel D (Son of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents spent almost 3 years at Ashwood. In all this time they were treated with respect, dignity & love, & we cannot thank the wonderful staff enough for their devotion. A truly homely atmosphere. Thank you, Ashwood. You are all worth your weight in gold.

Reply from Rowen Campbell, on behalf of the team at Ashwood Care Centre

Thank you for your kind words and for taking the time to write us a review. It was a pleasure to have your parents with us at Ashwood. We appreciate your feedback. Please don't hesitate to ask if there is ever anything more we can do to support your family.


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Review from V C (Cousin of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my visit to Ashwood today not least because my cousin seemed much more relaxed than on my last visit. I was greeted with tea and biscuits which we had in her room and then went for a walk round the garden (we both like the fresh air!) after stopping for a coffee in the little cafe area - one
of many places to sit which can make Ashwood feel like a home from home.
I can't comment on the value for money at Ashwood as I have no involvement with he finance involved but it seems to be a very friendly place to live where the staff are obviously dedicated to careful treatment of the residents.

Reply from Rowen Campbell, on behalf of the team at Ashwood Care Centre

Thank you for taking the time to write us a review - we always love to hear about visitors' experiences. We're delighted with how settled your cousin is, and it's a pleasure to have her with us at Ashwood. If we can do anything more to support her, or your family, please don't hesitate to ask.


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Review from Vivian W (Wife of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband received in Cherry Wing, Ashwood Care Centre was with compassion and affection.
He was always content.

Reply from Rowen Campbell, on behalf of the team at Ashwood Care Centre

Thank you for taking the time to write us a review. It was a privilege to care for your husband and we are glad that he was happy with us.


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Review from J V (Daughter of Resident) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care my mother has received since entering Ashwood Care Centre. The staff are excellent. My mother has nothing but praise for the way they look after her. Nothing is too much trouble. Being 93 she is treated with respect by everyone. Living out the area I feel confident
she is safe, warm, clean and well fed. Thank you so much.

Reply from Helen Dearing, On behalf of the team at Ashwood Care Centre

What a lovely review, we are absolutely thrilled to receive this. We love having your mother here with us, she's an absolute delight. Please let us know if there is anything else we can do for her. Do come and say hello, next time you visit. Many thanks.


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Review from Barry E (Nephew of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt went into Ashwood a year ago and the family have been impressed. The carers are kind and attentive to patients and they have time to talk over any concerns. We have found Ashwood all around excellent.

Reply from Rowen Campbell, on behalf of the team at Ashwood Care Centre

Thank you for taking the time to write us a review. We're delighted that your aunt has settled with us so well at Ashwood. If there is anything more we can do for her, or for your family, please just let us know.


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Review from Heather R (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Our father is really well looked after by dedicated and kind staff. The carers are understanding, bring in a sense of fun and joy and at the same time, real compassion. We don’t live close by but they also always take the time to chat with us by phone if we aren’t able to visit.
Makes a huge difference.
As a care home set-up, it’s also spacious indoors and out with some great areas to sit down on visits or walk around and a sense of community for all the residents.
Thank you all.

Reply from Rowen Campbell, on behalf of the team at Ashwood Care Centre

Thank you for your kind words and for taking the time to write us a review - we do appreciate it. We understand it can be hard on families who don't live nearby to feel connected, so do call whenever you like as we're always happy to take calls too. If there is anything else we can do for your father or for the rest of the family, please just let us know.


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Review from Lesley M (Relative of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you trust a care centre to look after your loved one, you want the staff to care for them but also to go that extra mile to make life feel secure and homely. The staff at Ashwood Care Centre go even more than that mile. Nothing is too much trouble. They work as a true team to make every resident
feel loved.

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Review from Nancy W (Friend of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I observed excellent, compassionate care for our friend's parents. The team was so helpful, kind and caring. They really exhibited genuine concern and love for the residents.

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Review from Elaine C (Daughter-in-law of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care and compassion is incredible. My family has been going through a very hard time with the loss of a family member. OSJCT Ashwood could not do enough to assist our family. Everything we needed they were thinking about before us. They are happy, kind, caring and loving to residents
and their families. Thank you to the manager and her team.

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Review from Meryl J (Wife of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are so grateful that when I could no longer care properly for my husband, Ashwood accepted him (believing at the time that he was in a more challenging state than he turned out to be). We are so very grateful for the respectful and loving care that he gets. Our minds are easy that he
is safe and really cared for in a cheerful atmosphere.

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Review from H T (Daughter of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is terminally ill and lived independently until she had a crisis with anxiety. Ashwood staff were very prompt with their response to my request for assistance. Within 20 minutes the administrator was with us taking details and starting the necessary paperwork. When my mother was admitted two
days later, everyone was so welcoming and reassuring, putting her at ease so she could relax and feel safe. In the past two weeks, they have made her feel so at home that she doesn't want to leave.

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Review from Paul W (Son of Resident) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My 89-year-old mother, who is living with the latter stages of Alzheimer's, stayed for sixteen days. I am not at all happy with our experience. Mistakes were made in the initial and replacement contracts.
Each time we phoned the home to enquire of my mother, the staff replies were always so vague and
sometimes worrying. On mum’s return home, she was short of some clothing and had another resident’s clothing. She was also missing her ‘end-of-life’ medication. It is stated in a written report that she “…often had days when she remained in bed.”, yet in a following paragraph “She had two days in bed.” and that “Personal care was given on getting up and retiring to bed.” mum is double incontinent. Following her respite, my wife and I each made the mistake of paying the cost of mum’s stay (double payment), but the OSJCT made no attempt to refund the over-payment until I brought it to their attention some months later. It has been an unpleasant experience, and one we will not repeat.

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Review from M L (Daughter of Resident) published on 18 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum seems very happy with the care she receives. She actually now calls it home. I always receive a phone call if I need to be asked or informed of anything to do with mum.

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Review from S T (Wife of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reception chaotic at times with long waits on phone calls. Entrance not always manned, plus staff (not all) seeming stressed and unable to cope at times.

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Review from Kim H (Daughter of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashwood has excellent staff - reception, housekeepers, activity coordinators, and carers. The kitchen staff are exceptional. Everybody is caring and thoughtful. Everybody treats the residents with respect and kindness. They have kept everybody safe during covid and always keep me informed. The Orders
of St John Care Trust should be proud of them all. Thank you all.

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Current Review Score: 9.4 (9.356)

Overview of Review Score

The Review Score of 9.4 (9.356) out of 10 for Ashwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.685 for Ashwood Care Centre is calculated as follows: ( (95 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 130 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.671 Points relating to the number of positive Reviews for Ashwood Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4. 11 Positive Reviews ÷ 16.4 = 0.671

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (4)

Pauline

Pauline Colman-Holland

Job Title: General Manager

Joined: 2015

Pauline grew up in Bradford-on-Avon, she left home to do her Nurse training and has spent over 40 years as a nurse, gaining a life time of experience which has built the foundations of her growing and changing profession. She is a strong believer in training and motivating staff, to bring out the best in them and what they do, giving them the confidence to strive for more.
Pauline joined OSJCT Ashwood in 2015, as the Deputy Manager, and has enjoyed helping to build and support the home to where it is today. In 2018 she took on the role of Home Manager “For me Ashwood is like a large family. There is great warmth amongst the residents, staff and families.”


Cheryl

Cheryl Bligdon

Job Title: Bursar

Joined: 2014

Cheryl has worked at Ashwood Care Centre since 2014, initially as Administrator before she was promoted to Bursar in 2017.


Cheryl says: ‘I love working at Ashwood as I love spending time with the residents and being able to support their relatives/loved ones through their care journey. Ashwood is my work family and the team I work with and the residents is why I have been with OJSCT since 2014’.


Melanie

Melanie Hull

Job Title: Head of Dementia Care

Joined: 2014

Mel has been with OSJCT since 2004, initially working at Fives Court until she left in 2009 to have her children.


Two children later, Mel returned to the Trust in 2014 as a carer and has been with OSJCT ever since, working her way up the ranks to her current position a Head of Dementia Care.


Mel says that she loves working with people living with dementia as ‘they brighten up my life and I find my role really rewarding. I enjoy working at Ashwood Care Centre as the team are like an extended family to me’.


Beverley

Beverley Shaw

Job Title: Administration Assistant

Joined: 2018

Prior to joining OSJCT Bev worked as an Estate Agent in Colchester. Bev decided to move to Warminster to be nearer to her mother and 6 siblings.


Bev started working at Ashwood in August 2018 as an Administration Assistant. Bev chose to work at Ashwood Care Centre as she had previously worked as a Housing Manager in Sheltered Housing and wanted to return to the sector.


‘I love the people I work with, both the residents and colleagues. What I really enjoy about working at Ashwood is the diversity it offers me; one day I am in reception, and the next day I can be providing resident care or be working in the kitchen or supporting residents with activities. I love my job.


Frequently Asked Questions about Ashwood Care Centre

What types of Care is Ashwood Care Centre registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashwood Care Centre provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ashwood Care Centre have?

There are 82 Single Rooms.

What are the Facilities & Services at Ashwood Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashwood Care Centre to the centre of Warminster?

0.5 mile(s) as the crow flies, distance by road may be significantly further.