Ashwood Care Centre

Gipsy Lane, Warminster BA12 9LR
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9.4 74 Reviews
  • Ashwood Care Centre, Warminster
Ashwood Care Centre provides specialist care for people requiring dementia care and short-term respite.

The care home offers services for older people regardless of their race or religion and strives to ensure all care delivered is of the highest quality.

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Care Provided by Ashwood Care Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Pauline Colman-Holland (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (82)
    • Single Rooms with ensuite Wet Room (82)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ashwood Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,525 – £1,635
    • Self-Funded Residential Dementia Care £1,635 – £1,745
    • RESPITE Self-Funded Residential Care £1,675 – £1,805
    • RESPITE Self-Funded Residential Dementia Care £1,800 – £1,920

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the home.
    We currently have a welcome offer available for new residents funding their own care at Ashwood Care Centre. The offer includes free hairdresser/barber services, chiropody, daily newspaper of your choice and a toiletry gift set on arrival.
    *Terms and conditions apply. Available a limited time only. Speak to a member of the team for more information.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Ashwood Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ashwood Care Centre Reviews (74)

Total of 74, showing 41-60
9.4

Ashwood Care Centre has a Review Score of 9.4 (9.356) out of 10, based on 11 reviews in the last 2 years. Over all time Ashwood Care Centre has 74 reviews.

Overall Experience

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Date Published

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Review from John G (Nephew of Resident) published on 24 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been cared for by Ashwood for nearly three years now, we have always found him to be very well looked after and, therefore, he is always in high spirits and very happy.


He gets on very well with the other residents and has even found himself a 'girlfriend'. The management were very

happy to provide an additional chair for his room enabling them to be constant companions - they are usually together from 8 am 'till 8 pm EVERY day - with only an occasional disagreement over the TV, sounds quite normal! We are very happy with this as it enhances his life, his friend is now part of our family too and comes on all our trips out whenever possible.


We definitely recommend this home for your relative too


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Review from Tracy S (Daughter of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous house - staff very good with my mum - all her needs are met over and above what is required.
Thank you.

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Review from Lynette F (Niece of Resident) published on 3 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has lived at Ashwood for the past 2 and 1/2 years, his room seems to be larger than ones available in the other homes we looked at, enabling him to bring a number of pieces of his own furniture with him, he is very happy there and considers it to be his home. I consider him to be very well
looked after, which gives us great peace of mind. His room and bathroom are always clean and tidy, his laundry is also looked after on a daily basis.
The carers are always very attentive and go out of their way to ensure the residents are comfortable and well looked after. There are regular activities and entertainment, including pottery - uncle has made many lovely items.
Friends and relatives are always made to feel very welcome, today the Manager hosted a BBQ which all relatives and friends were invited to share, this was very successful and very much appreciated by my Uncle and our family.

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Review from Angela C (Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On January 4th, I was blown over by a gale in a local car park. After 11 days in hospital with a fractured pelvis, I returned home as I was a carer for my husband who had Alzheimers. He came to this Ashwood Home for respite and has never returned home.
I went to another home for one week waiting for
a room on the 1st floor at Ashwood and my husband in on the ground floor.
We are here now and I have accepted this is now my home but although my husband is content, he will never accept it I fear. Thank you for the help and kindness.

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Review from Sophie S (Granddaughter of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Nan has been in Ashwood care home, the staff have been lovely and helpful. They seem to spend their time ensuring she is happy. The facilities are great. I am able to go in and do my Nan's hair and nails. I used to do this at home for her. The grounds are lovely to go out and sit in too.

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Review from J W (Friend of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management treat me as a colleague and supporter, taking my concerns and requests seriously. The care centre is always clean and fresh and I'm greeted with smiles.

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Review from Elizabeth E (Daughter of Resident) published on 5 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashwood Care Centre provides a clean, comfortable and caring environment for my mother. The staff have always been attentive and caring towards my mother and informative towards me. I feel I have the full support of the staff at Ashwood, making sure my mother is happy, comfortable and well cared for.
The home provides daily activities if anyone wants to join. I feel at all times the Centre has my mothers best interest.

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Review from Peter R (Son of Resident) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Ashwood Care Centre for almost three years and I recommend them unreservedly. My mother has been happy and contented since she moved in and has herself praised the staff and the care given, on numerous occasions.
The Care Centre is purpose built and this really shows in the well-planned
layout, the good sized rooms and the homely feel.
I have found all the staff professional, happy and inviting and my mother has said so too. The care and support I would say is second to none.

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Review from Roger W (Son of Resident) published on 23 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent purpose built facility. Light and airy with wide corridors and plenty of various sized social areas. Good parking and reasonable access to town centre. Staff are pleasant and attentive, always seem to find time for extra personal attention when required. There seems to be a good range of activities,
both provided in-house and externally sourced, such as singers and entertainers, animal visits, shopping opportunities brought in, big board scrabble and quizzes.
Each residential unit has a kitchen area where drinks and snacks are always available.
Visitors are made to feel welcome at almost any time.
Having tried most of the local care homes with another relative, eventually ending up at Ashwood, I had no hesitation in recommending it for my mother when the need arose.

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Review from Bridget V (Sister of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident in Ashwood Care Centre for the past four years suffering from Parkinson's. The care he received was of the highest standard. The last few weeks he was very ill and we as a family wanted him to remain in Ashwood as he knew the staff. This was the best thing we did as the
care and support he received was outstanding. The carers treated him with dignity and love and care was also given to the family. All the staff at Ashwood give more than 100% care.

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Review from J B (Daughter of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the Ashwood Care Centre for approx one month and has settled in very well, largely due to the kindness, respect, helpfulness and humour of the staff there. The home with its many facilities and delightful garden have proved to be an excellent choice for my mother.

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Review from J B (Wife of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is a lovely place. Rooms are excellent, all ensuite. My husband has only been a resident for one month but has settled down very well. All the carers are very kind to him and myself when I visit. I thoroughly recommend the care home.

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Review from Becky B (Daughter of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home made a traumatic experience easier.
The staff were open and supportive, clearly experienced and very warm. They took their time to get to know Mum quickly and helped her settle in.
What pleased me the most was that they listened to our comments about what would help Mum cope and carried
out our requests in a very sympathetic and understanding manner.

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Review from Simon B (Son-in-law of Resident) published on 19 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautifully and intelligently designed modern care home with friendly respectful staff. My wife and I, if we were ever to need residential care for ourselves would not hesitate taking up residence at Ashwood, as it is we are happy for our loved one to be there. Most importantly she is happy there.


Visitors

are made very welcome at any time. Staff and management are very clear that this is the resident's HOME.

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Review from Roy B (Husband of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was diagnosed with Alzheimer's dementia on 14th December 2004 at RICE-RUH and I cared for her until May 2016 when I was medically advised that I needed to get her into a care home. Ashwood Care Centre was recommended and they had a vacancy. My wife settled in very quickly and I was always welcomed
as on of the family. Her last nine months were spent in a happy place - thank you.

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Review from T R (Husband of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Ashwood for my wife in the 11th year of early onset Alzheimers and Dementia because of their specialised unit, running alongside normal and residential care and after considerable knowledge gleaned from dealing with both my parents with similar needs.
The physical environment of Ashwood is
extremely well planned with the feeling of openness and light and the organisation of 'small households' with up to 16 residents in each household.
Because of the breakdown into smaller units, there is a greater degree of personal contact between the very sympathetic and cheerful care staff and the residents.
The activities are well advertised and timetabled and residents encouraged to participate.
The food is above average for institutionalised meals, the small cinema room and coffee shop add to the feeling of a more normal environment.

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Review from A B (Daughter-in-law of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The night staff acted efficiently in getting appropriate help for my mother-in-law who was then transferred to hospital. The hospital was not prepared to keep her in due to her confusion and anxiety problems so arranged for her to return to Ashwood Care Centre. The staff were all made aware of her returning
the same evening and welcomed her back, she was then a lot calmer and less anxious once in her room. We were able to stay with her as long as we wished and offered tea, cakes and extra comfy chairs which after a long day was much appreciated.

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Review from Graham C (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy and contented with Ashwood. The staff are excellent and she has a good quality of care.

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Review from Ian S (Son of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was at first apprehensive about my mother going into a care home due to some bad press that I had read. She is, however, happy and contented and I have complete peace of mind knowing that she is very well looked after in every aspect which is very important to me as I am the only other surviving member
of our family. I cannot praise the staff enough, they are wonderful!

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Review from S L (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents were both in the care of Ashwood Care Centre. My mother recently passed away and the kindness and consideration to my father (still in care) and the rest of the family has been outstanding. We have all been treated with courtesy, respect and professionalism throughout this time by both carers
and other staff. It brings great reassurance when, as a family, you cannot always be together, but are assured of being in capable hands.

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Current Review Score: 9.4 (9.356)

Overview of Review Score

The Review Score of 9.4 (9.356) out of 10 for Ashwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.685 for Ashwood Care Centre is calculated as follows: ( (95 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 130 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.671 Points relating to the number of positive Reviews for Ashwood Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4. 11 Positive Reviews ÷ 16.4 = 0.671

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (4)

Pauline

Pauline Colman-Holland

Job Title: General Manager

Joined: 2015

Pauline grew up in Bradford-on-Avon, she left home to do her Nurse training and has spent over 40 years as a nurse, gaining a life time of experience which has built the foundations of her growing and changing profession. She is a strong believer in training and motivating staff, to bring out the best in them and what they do, giving them the confidence to strive for more.
Pauline joined OSJCT Ashwood in 2015, as the Deputy Manager, and has enjoyed helping to build and support the home to where it is today. In 2018 she took on the role of Home Manager “For me Ashwood is like a large family. There is great warmth amongst the residents, staff and families.”


Cheryl

Cheryl Bligdon

Job Title: Bursar

Joined: 2014

Cheryl has worked at Ashwood Care Centre since 2014, initially as Administrator before she was promoted to Bursar in 2017.


Cheryl says: ‘I love working at Ashwood as I love spending time with the residents and being able to support their relatives/loved ones through their care journey. Ashwood is my work family and the team I work with and the residents is why I have been with OJSCT since 2014’.


Melanie

Melanie Hull

Job Title: Head of Dementia Care

Joined: 2014

Mel has been with OSJCT since 2004, initially working at Fives Court until she left in 2009 to have her children.


Two children later, Mel returned to the Trust in 2014 as a carer and has been with OSJCT ever since, working her way up the ranks to her current position a Head of Dementia Care.


Mel says that she loves working with people living with dementia as ‘they brighten up my life and I find my role really rewarding. I enjoy working at Ashwood Care Centre as the team are like an extended family to me’.


Beverley

Beverley Shaw

Job Title: Administration Assistant

Joined: 2018

Prior to joining OSJCT Bev worked as an Estate Agent in Colchester. Bev decided to move to Warminster to be nearer to her mother and 6 siblings.


Bev started working at Ashwood in August 2018 as an Administration Assistant. Bev chose to work at Ashwood Care Centre as she had previously worked as a Housing Manager in Sheltered Housing and wanted to return to the sector.


‘I love the people I work with, both the residents and colleagues. What I really enjoy about working at Ashwood is the diversity it offers me; one day I am in reception, and the next day I can be providing resident care or be working in the kitchen or supporting residents with activities. I love my job.