Amherst House

287 Court Lodge Road, Horley RH6 8RG
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9.8 109 Reviews
  • Amherst House, Horley
Amherst House is a beautiful, purpose-built care home set in the heart of Surrey. The dedicated team provides 24-hour nursing, dementia and residential care in luxurious surroundings.

The spacious, modern home is organised into four suites, each with its own dining room and lounge. The bedrooms in the Surrey home are designed to the highest of standards and each feature en-suite bathrooms. The home's exceptional facilities include a cinema, hair and beauty salon and a bright and spacious café. Four terraces are located on the upper floor, and landscaped sensory gardens outdoors include a bee and butterfly sanctuary.

The lifestyle team offers a varied activity programme including trips out to local areas of interest in the home's minibus.

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Care Provided by Amherst House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Cristina Cristea (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014
    • Number of floors: 1

Funding & Fees Guide for Amherst House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,760
    • Self-Funded Residential Dementia Care from £1,830

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Amherst House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting can take place at any time that is mutually convenient to the Residents and their friends and relatives. If visitors would like to see the Home Manager, they are kindly requested to call in advance so that a meeting can be arranged at a mutually convenient time.


  • Parking

  • Ample parking in the on-site care park.


Amherst House Reviews (109)

Total of 109, showing 1-20
9.8

Amherst House has a Review Score of 9.8 (9.778) out of 10, based on 25 reviews in the last 2 years. Over all time Amherst House has 109 reviews.

Overall Experience

  • 97
  • 12
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Date Published

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Review from B N (Nephew of Resident) published on 25 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody has been extremely kind and helpful. Medical care is excellent and communication first class.

Reply from Terri Rowe, Home Manager at Amherst House

Hi and thank you very much for taking the time to leave us feedback about your experience.
At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Paul M (Son-in-law of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the staff throughout the home. The atmosphere is very homely and to see such an improvement in my father-in-law is due to the way he has been looked after. Lots of activities. The food is excellent and the attention to detail is a credit to all the staff.

Reply from Terri Rowe, Reviews Team at Amherst House

Hi Paul Thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team


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Review from Jane M (Daughter of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a member of the ambulance service I have been in many care homes and this certainly excels in all aspects. I feel my dad is safe and very well cared for. He has settled into his new home very quickly thanks to all the staff.

Reply from Terri Rowe, Reviews Team at Amherst House

Hi Jane. Thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team


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Review from L L (Daughter of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so happy overall with all the care and support my Mum receives on a daily basis. This was the first and foremost important factor when deciding on a care home, the one is superb. All the team are so accommodating, not only for my Mum but all the family. Nothing is ever too much trouble.
With the amount of love we have for our Mum, we needed to make sure she had the best. We definitely think Amherst House is the best.

Reply from Terri Rowe, Reviews Team at Amherst House

Hi and thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team


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Review from Linda L (Daughter of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amehurst Care Home, I visited my mother at the home as she is now a resident. The home as you enter is welcoming and friendly. On arriving at the room I was impressed with the cleanliness, the facilities and the way the staff take care of their residents. The coffee room is a wonderful inclusion as
it allows social engagement with others, the dining room enables the residents again to interact. The food was lovely and again the staff at all times endeavoured to meet special requests, but also extended their hospitality to accommodate maybe extra people arriving for lunch/dinner.
This care home provides safety and as a relative a sense of knowing that the residents are looked after and treated as human beings. They value and matter.

Reply from Terri Rowe, Reviews Team at Amherst House

Hi Linda. Thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team


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Review from N P (Granddaughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always so kind and friendly and willing to go the extra mile for their residents and their families and friends, they have a variety of activities each week which enable residents To feel part of a community. The home facilities are spotlessly clean. All the rooms have en-suite facilities.
The
food is freshly cooked and delicious and individual diets are catered for. A beauty salon and cinema are available and a beautiful outside area for a bit of fresh air, a beautiful area for residents to spend time in the coffee area where we can have tea and coffee and cakes and spend quality time wouldn't want my family member anywhere else.

Reply from Terri Rowe, Reviews Team at Amherst House

Hi and thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback Thank you for your time and we look forward to hearing from you. Many thanks the Care UK team


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Review from G B (Friend of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A modern well-presented care home with polite and friendly staff. The receptionist was very welcoming and even made us (and the resident) a cup of team.

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Review from K T (Son-in-law of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my Father-in-law was accepted into Amherst House, he has been cared for and looked after superbly. It has been a great relief to the family now that my Father-in-law is being so well cared for in a safe environment. All the staff from the managers down are excellent.

Reply from Terri Rowe, Reviews Team at Amherst House

Thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedbackThank you for your time, and we look forward to hearing from you. Many thanks the Care UK team


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Review from Peter F (Brother-in-law of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my sister-in-law once a week, each time we arrive the home make you very welcome.

Reply from Terri Rowe, Reviews Team at Amherst House

Hi and thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that you are always made to feel welcome. We pride ourselves on creating a real family feel here so it's lovely to hear of your positive experience.


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Review from E B (Niece of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie is considered to be at end of life and the care she is receiving is excellent. It's just a shame she can't enjoy the care home and all it offers - but for us as a family knowing she is safe and secure gives us peace of mind at this awful time.

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Review from M L (Daughter-in-law of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are excellent as far as care goes and most go over and above, giving extra time to chat. The food is sometimes unsuitable for my mother-in-law, she doesn't complain, just leaves it. There doesn't seem to be many green vegetables? The entertainment is very good, although she doesn't always
go, but when she does she always says how good it is. Everywhere is clean and tidy. I have always been listened to and any action needed has always followed.

Reply from Samantha Debenham, Reviews Team at Amherst House

Thank you for reaching out with your concerns regarding the variety of green vegetables in our menu offerings. We understand the importance of a balanced diet and the essential role that vegetables play in maintaining good health. Our catering team is committed to providing a diverse range of healthy options, and we appreciate your feedback as it helps us to improve our service. We have recently recruited a new chef who already met with the residents and listened to their feedback. Menus are currently reviewed to ensure a wider variety of green vegetables are included. Your relative well-being is our priority, and we are dedicated to addressing this issue promptly.


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Review from Matthew C (Son of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since December, it hasn't been easy for her to leave her home of 55 years. However, she is slowly getting used to the new way of life and the staff cannot be kinder or more helpful to her. I hope she will begin to feel more at home as time goes by.

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Review from Roberta B (Wife of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Amherst House since August 2021 and through all that time, I and the family have been more than satisfied with the care and attention he has received. I have always been treated with care and consideration.

Reply from Terri Rowe, Reviews Team at Amherst House

Hi and thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves and are very proud of the home so we are very pleased to hear that your experience with us is such a positive one.


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Review from J F (Sister of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit my sister regularly. The home has a very welcoming interior. The staff are also very good too, make you very welcome. My sister is very happy there.

Reply from Terri Rowe, Reviews Team at Amherst House

Thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear your sister is happy and that your experience with us is a positive one. From the Care UK Team.


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Review from Barbara K (Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter had been looking for a suitable home for me for several months. My three-bedroom house was too demanding and lonely. After many months of searching, she had some positive news, she found somewhere she thought I would like - Amherst House. We made a visit together. I liked everything I saw,
especially all the smiling and busy residents in the communal sitting room, the room was spacious with room for some of my own furniture. I have been here roughly two years and loved every minute. Plenty of time to myself or activities when I want.

Reply from Terri Rowe, Reviews Team at Amherst House

Hi Barbara, thank you very much for taking the time to leave us such wonderful feedback about your experience at Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us is a positive one. Thank you again the Care UK team.


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Review from A M (Son of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very welcoming. My mum has settled in well and appreciates the care she receives.

Reply from Terri Rowe, Reviews Team at Amherst House

Hi, thank you for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high-quality care. Thank you again from the Care UK Team.


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Review from J F (Daughter of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom was reluctant to go into a care home. But she has been very happy here and seems to be thriving.

Reply from Terri Rowe, Reviews Team at Amherst House

Thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that Mum is settled and thriving! Thank you again from all of us at Amherst House.


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Review from A B (Daughter of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been welcomed into the community, and the staff have quickly understood her care needs.

Reply from Reviews Team, Reviews Team at Amherst House

Hi and thank you very much for taking the time to leave us feedback about your experience at Amherst House Care Home - Care UK. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from C G (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum transferred to Amherst House a couple of months ago from a different care home, which sadly had to close down. I had thought it was lovely there, but Amherst House is a notch up. It is light and airy, the staff are wonderful and very kind and caring. The home was very well designed to incorporate
a coffee shop, small cinema and pub, several outdoor seating areas and a hair salon. Quite frankly I'd be happy to live there, my Mum is!

Reply from Terri Rowe, Reviews Team at Amherst House

Hi, Thank you very much for taking the time to leave us feedback about your experience.


At Amherst House Care Home - Care UK we do set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It's exactly what we strive for.


Many thanks, the Care UK team


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Review from Colin S (Son of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in very well in the last few weeks. We are very happy with the care she is getting.

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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Amherst House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Amherst House is calculated as follows: ( (235 Excellents x 5) + (51 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 293 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Amherst House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Cristina

Cristina Cristea

Job Title: General Manager

Joined: 2016

I am a registered general nurse with experience in acute cardiac care and learning disabilities. I joined the home in October 2016. I am a diabetes and fall prevention champion. I have proven clinical skills and advanced knowledge which led to me being promoted. I pride myself on being resident-focused and ensuring that all individuals we support are empowered to make choices and participate fully in the running of their homes. I enjoy spending time bonding with residents and their families, ensuring their safety, wellbeing, and happiness are met. I was very proud to be awarded the Champion of Quality Care award in 2019.


Frequently Asked Questions about Amherst House

What types of Care is Amherst House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Amherst House provide?

Palliative Care, Convalescent Care, Independent Living Training, Sheltered Housing & Own GP if required are other types of care provided.

How many Rooms does Amherst House have?

There are 60 Single Rooms.

What are the Facilities & Services at Amherst House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Amherst House to the centre of Horley?

0.5 mile(s) as the crow flies, distance by road may be significantly further.