Amherst House

287 Court Lodge Road, Horley RH6 8RG
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9.8 110 Reviews
  • Amherst House, Horley
Amherst House is a beautiful, purpose-built care home set in the heart of Surrey. The dedicated team provides 24-hour nursing, dementia and residential care in luxurious surroundings.

The spacious, modern home is organised into four suites, each with its own dining room and lounge. The bedrooms in the Surrey home are designed to the highest of standards and each feature en-suite bathrooms. The home's exceptional facilities include a cinema, hair and beauty salon and a bright and spacious café. Four terraces are located on the upper floor, and landscaped sensory gardens outdoors include a bee and butterfly sanctuary.

The lifestyle team offers a varied activity programme including trips out to local areas of interest in the home's minibus.

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Care Provided by Amherst House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Cristina Cristea (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014
    • Number of floors: 1

Funding & Fees Guide for Amherst House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,760
    • Self-Funded Residential Dementia Care from £1,830

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Amherst House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting can take place at any time that is mutually convenient to the Residents and their friends and relatives. If visitors would like to see the Home Manager, they are kindly requested to call in advance so that a meeting can be arranged at a mutually convenient time.


  • Parking

  • Ample parking in the on-site care park.


Amherst House Reviews (110)

Total of 110, showing 61-80
9.8

Amherst House has a Review Score of 9.8 (9.786) out of 10, based on 26 reviews in the last 2 years. Over all time Amherst House has 110 reviews.

Overall Experience

  • 98
  • 12
  • 0
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Date Published

110
4
13
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Review from J S (Son of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute I walked into Gracewell one and a half years ago, I have been impressed by the consistently high standard of care and attention to detail. The friendly welcome and knowledgeable staff reassured me that my mother was in good hands. The environment is clean and stimulating, both inside
and out. When phoning or visiting, the staff clearly knew my mother and her personality. The care was person-centred and consistent no matter what time of the day or night. Mum was clearly fond of all the staff and full of praise. Working in social care and social work for 40 years, I have never witnessed such a consistently high standard of care. Heartfelt thanks.

Reply from Alina-Simona Varga Pali, General Manager at Amherst House

The team here at Gracewell of Horley Park would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home.


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Review from N P (Son-in-law of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first came across Gracewell Horley in 2017 while looking for a first-rate care home for my dad. In the end, Dad never needed to come here but when my mother-in-law was needing a care home, I recommended Gracewell. I have been extremely impressed not just by the building itself which is lovely, clean,
well-maintained and accessible but because the staff without exception were lovely. My mother-in-law's care has indeed been brilliant, highly considerate, attentive and professional.

Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Here at Gracewell of Horley Park we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from T P (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are amazing. The care they gave our mother was exemplary. She was immediately welcomed into the community with love and kindness. As her condition deteriorated (the last six weeks or so) they put in more care and were very responsive to her and our needs.
In the end, we stayed for days
and nights as we did not want our mother to die alone. We were accommodated and treated with respect and empathy. Everyone was very kind. We could not have chosen a better care home for our wonderful mother. Thank you.

Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Horley Park – particularly at such a difficult time. The team here are so grateful that your mother had such a positive experience of the home and this extended to family members and friends.


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Review from E H (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at Gracewell almost a year and a half ago after a month in another care home that was not a good experience. From the moment she arrived at Gracewell she has received exceptional care all round. The staff have gone out of their way to make sure her every need is met. Mum's
care has gone from residential, to nursing, to end of life, and at every stage, we have been involved as a family and supported as much as Mum. Mum's care is so personal and individual, absolutely wonderful!

Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Gracewell of Horley Park appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level.


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Review from L D (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had very good care since being here since May 2019. Staff are very friendly and obliging. Meals and variety of choice are excellent and nothing seems too much trouble. Very pleasant accommodation. Always bright and cheery. Staff are very patient when Mum has been awkward, for which the family
are grateful.

Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Our dining team will be thrilled with you lovely comments. Here at Gracewell of Horley Park we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the home.


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Review from I S (Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My needs are well served, the staff are all understanding, kind and compassionate and most attentive with their help. I have been able to settle in very nicely, after the trauma of moving out of my home, thanks to their smiles etc and their encouragement. I have been made very welcome both by all the
staff and residents.

Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Gracewell of Horley Park appreciate moving into a care home can be an unsettling time. This is why we take the time with residents to make the process as smooth as possible, to get to know our residents on a personal level. We are pleased to hear you have settled in well.


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Review from Hilary P (Daughter of Resident) published on 25 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been in the home on 3 different units for over 2 1/2 years now as both her dementia and physical abilities have declined. There are some real positives with her being in the home. Security of having her in a place of safety is reassuring. Majority of the care staff - qualified / unqualified
are kind, caring and thoughtful. When we have had cause to raise concerns or issues, the management, actions have been swift, decisive and change has happened. My negative comments are driven by attention to detail and understanding what my Mum likes. I appreciate that this can be a tall order and no one will ever be able to meet that need like family do. That being said, there are some elements that should be checked on e.g. hair needing washing - why wait until the hairdresser is due - could they; 1. Wash hair or 2. Use dry shampoo or 3. book an earlier appointment? Check attire after meals to make sure that clothes remain clean etc. Address these and they will make a difference.

Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Dear Hilary, thank you very much for your feedback. Our dedicated care team of professionals and myself are very sorry to hear that you are not entirely happy with our services. At Gracewell of Horley Park, we believe that tiny details are the big things. I would like to reassure you that we assess and review resident care plans regularly and we are always doing our best to ensure that the residents always look smart and receive the best possible care. Our home has a hair salon where your loved one can be pampered and relax twice a week whilst the care team is assisting the residents daily as per the care plan. We welcome your feedback and we would like to invite you for a care plan review to discuss and address any concerns or suggestions you have with regards to your mother as we are passionate about providing the best care and services that suit our residents' individual needs.


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Review from Hazel B (Daughter of Resident) published on 18 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident of Gracewell of Horley Park in November 2018. The care and kindness she has received from all the staff has been outstanding. The environment is first class and I would highly recommend this care and residential home.

Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Justine W (Daughter of Resident) published on 18 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents are extremely well cared for and the staff are always friendly and helpful. We are very happy with Gracewell of Horley Park.

Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Nick L (Son of Resident) published on 16 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Gracewell Of Horley Park for nearly two years and my wife and I are as impressed today as we were when he arrived.
The level of care provided by all the staff is second to none. Every staff member seems genuinely interested in the residents' well being and will go out of their
way to accommodate any special requests.
The food is of a very high standard and alternative options to the menu are always available if wanted.
There is a high level of cleanliness in all areas and the rooms and communal areas are bright and cheerful. Recently, brand new furniture was introduced into the lounges making them look even more stylish than they were before (and they looked pretty good even before the changes).
My father is really happy here and we know that he is safe and well looked after. It may not be the cheapest but then the best never is and compared to similarly priced alternatives this is most definitely the best. We highly recommend this home without hesitation.

Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Rebecca C (Daughter of Resident) published on 16 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Gracewell of Horley Park in March and I can’t praise and thank the whole team enough, both for the ongoing over and above support and care they give to her but also to us as family and friends from the first contact and visit, then continually ever since. As others have mentioned nothing
is too much trouble and their high level of professionalism and compassion shine through in every interaction with residents, family and each other.

Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Chris C (Daughter of Resident) published on 9 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has dementia, has now been a resident for nearly a year. In that time she has been helped to settle in, not easy after the death of her husband and partner of over 70 years. She has a lovely room with en-suite, access to communal lounge and dining room.
There are activities for her to
enjoy every day. Entertainers, art, cooking, exercise, films, music and dancing are some we have noted. She seems to have made new friends, and as a friendly person, herself enjoys chatting and telling her stories.
We can visit at any time and have always found the staff very friendly. They are willing to answer any of our queries. There is a cafe area where we can make drinks and chat to mum. There are enclosed gardens leading off the cafe.
Mum has a weekly hair do at the onsite hairdressers, which is good. Foot care can be arranged but we have found this less satisfactory. Doctor visits regularly. Also optician.
Well managed home.

Reply from Marketing, Marketing at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team


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Review from F W (Daughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Gracewell for almost 2 years. She has been well and very unwell during that time. I have always found the staff helpful. Nothing is too much trouble. I am so grateful for all that they are doing.

Reply from Marketing, Marketing at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team.


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Review from Peter S (Son of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled exceptionally well and has soon found a group of friends to have meals with and to attend events with too. She finds the talks stimulating but at 94 tends to miss the exercise sessions!


She speaks highly of the meals and of the staff involved in her care.


I am impressed with the

way staff have come to recognise mum's family and are able to talk about her progress with us. She has a lovely ensuite room and has brought in a few key items from her old home.

Reply from Marketing, Marketing at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
The Gracewell of Horley Park Team


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Review from Sue P (Daughter of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely but there are not enough carers to provide the level of care that I was expecting. My Mother who has dementia also conveys this opinion.

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Review from S M (Son of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care provided is excellent. The small touches of additional "home" items in the corridors make it feel much more like a home than a care facility. The carers, nurses, catering staff, support staff and management team are very proactive in managing a high standard, treating the residents
with dignity and respect.

Reply from Marketing, Marketing at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Gracewell of Horley Park Team.


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Review from Jodie H (Granddaughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma moved into Gracewell in January 2018 - she lived at home before slowly declining. She has cancer and dementia and slowly lost the ability to look after herself, after her 4th admission to hospital, we made a hard decision to move her into a care home. This is when we discovered the amazing
Gracewell of Horley Park a true lifesaver. The staff are the most fantastic group of people I have ever met, the level of care my Grandma receives is outstanding. She has gained weight, is more mobile, and has her spark and smile back - Gracewell is a place of pure happiness, love and compassion - AMAZING.

Reply from Marketing, Marketing at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Gracewell of Horley Park Team


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Review from Russell D (Son of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The accommodation is kept clean and tidy and the staff are friendly and caring. My brother and I feel confident that our father is being well cared for.

Reply from Marketing, Marketing at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Gracewell of Horley Park Team


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Review from Madeleine V (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really lovely home with very friendly staff. Nothing is too much trouble. Mum is being well cared for and her health and well-being are closely monitored.

Reply from Marketing, Digital Marketing Executive at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team.


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Review from C B (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, very caring attitude and well being of residents.
Food is good and healthy.
Like a second home and not a nursing/care home.
Stands out from the rest - I looked at 14!

Reply from Marketing, Digital Marketing Executive at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team.


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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Amherst House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for Amherst House is calculated as follows: ( (246 Excellents x 5) + (51 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 304 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Amherst House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Cristina

Cristina Cristea

Job Title: General Manager

Joined: 2016

I am a registered general nurse with experience in acute cardiac care and learning disabilities. I joined the home in October 2016. I am a diabetes and fall prevention champion. I have proven clinical skills and advanced knowledge which led to me being promoted. I pride myself on being resident-focused and ensuring that all individuals we support are empowered to make choices and participate fully in the running of their homes. I enjoy spending time bonding with residents and their families, ensuring their safety, wellbeing, and happiness are met. I was very proud to be awarded the Champion of Quality Care award in 2019.