Amherst House

287 Court Lodge Road, Horley RH6 8RG
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9.8 110 Reviews
  • Amherst House, Horley
Amherst House is a beautiful, purpose-built care home set in the heart of Surrey. The dedicated team provides 24-hour nursing, dementia and residential care in luxurious surroundings.

The spacious, modern home is organised into four suites, each with its own dining room and lounge. The bedrooms in the Surrey home are designed to the highest of standards and each feature en-suite bathrooms. The home's exceptional facilities include a cinema, hair and beauty salon and a bright and spacious café. Four terraces are located on the upper floor, and landscaped sensory gardens outdoors include a bee and butterfly sanctuary.

The lifestyle team offers a varied activity programme including trips out to local areas of interest in the home's minibus.

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Care Provided by Amherst House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Cristina Cristea (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014
    • Number of floors: 1

Funding & Fees Guide for Amherst House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,760
    • Self-Funded Residential Dementia Care from £1,830

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Amherst House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting can take place at any time that is mutually convenient to the Residents and their friends and relatives. If visitors would like to see the Home Manager, they are kindly requested to call in advance so that a meeting can be arranged at a mutually convenient time.


  • Parking

  • Ample parking in the on-site care park.


Amherst House Reviews (110)

Total of 110, showing 81-100
9.8

Amherst House has a Review Score of 9.8 (9.786) out of 10, based on 26 reviews in the last 2 years. Over all time Amherst House has 110 reviews.

Overall Experience

  • 98
  • 12
  • 0
  • 0
  • 0

Date Published

110
4
13
26
84

Review from Naomi W (Daughter of Resident) published on 12 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful environment from the moment you enter the front doors. A lot of smiling, happy faces and really caring, competent staff.

Reply from Marketing, Digital Marketing Executive at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team.


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Review from Roger M (Son of Resident) published on 15 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having needed to find a care home for my father, my mother and I visited to review. The Home Admissions Adviser was more than helpful and we immediately decided that Dad would be comfortable in this modern facility. The admission had a few issues but the Admissions Advisor and the team were more than
helpful in dealing with delays etc. Since Dad was admitted in September, all the staff have been kind and efficient - meeting the needs of Dad who has vascular dementia and the family. There is regular communication and I would have no hesitation in recommending the home in the future.


I would like to reiterate that the Home Admissions Advisor was very helpful before, during and after the admission procedure.


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Review from Helen M (Granddaughter of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran came to Gracewell at the age of 90 and I cannot express fully how grateful I am for the care from the nurses, healthcare assistants, cleaners and all the other staff, for looking after my gran so well. They all treated her with such dignity and respect and their care for people with dementia
is exemplary. Even after her passing in September, the staff support remained and helped us at a challenging time. To the staff, thank you for everything you do. You are all amazing.

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Review from K M (Daughter of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to Gracewell of Horley Park in 2015, my mother has been extremely well cared for. The staff are always welcoming and have kept us informed about mum's care and well being. The premises are always clean. Seeing photos of the activities and mum participating in them made us feel that although
she had dementia, there was still a quality of life to be had. Sadly my mum passed away at the end of September 2017 but the care for our family carried on through this difficult time. We had the wake at the home and true to form this was catered for really well. Thank you to all the staff.

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Review from James M (Son-in-law of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother-in-law had dementia, she always appeared happy.


This was due to the excellent care that she received in the home. The staff knew when to try to get her to do something and when it would not be a good idea. Getting to know the resident was key to her happiness. As visitors, we were

always treated well and the facilities for tea and coffee allowed for a break if needed.

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Review from A I (Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is excellent.

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Review from Paul G (Son of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to 'Gracewell of Horley Park' after he suffered a stroke. Out of all the nursing homes in the area, we decided Gracewell was the best home for Dad.


The nursing home far exceeds our expectations. The staff are so good to him. I would recommend the home to all my friends and work colleagues.

Well done to all the team.

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Review from David G (Resident) assisted by family/friend published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been at 'Gracewell of Horley Park' since February 2017. The staff are so friendly, food is good and the room is so warm. In fact, I was due to leave on 7th October to go home, but have now decided to stay at the nursing home for the rest of my days.

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Review from Marjorie P (Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband a retired consultant anaesthetist died in 1977, since then I've lived alone in our home in Dorking, care of the house, garden, despite help in both became increasingly difficult. My second son lives in Horley so I moved to Gracewell in 2016 so not to be far from him and his family.

Reply from Lewis Sluman, Digital Marketing Executive at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team


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Review from Margarita A (Sister-in-law of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the management and staff friendly and helpful at all times.

Reply from Lewis Sluman, Digital Marketing Executive at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team


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Review from Diana R (Niece of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt's friend and I found it very helpful to have a private interview with a senior member of the caring team. It gave us an opportunity to discuss small and also intimate matters concerning my aunt's care. I think it is a very good idea to have a review every few weeks/months knowing it is possible
to discuss small issues on a regular basis.

Reply from UK Marketing, Marketing Assistant at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team.


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Review from Thomas W (Friend of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with the amazing facilities and very personal care afforded to my friend.
The team effort and genuine desire to welcome and assist is truly outstanding. The manager and the administrator could not do more to make the transition stress free.
The menus and the desire to please is indeed
very unique.
It was so nice to see how all the team, even the chef, came to greet my friend with a plate full of French cheeses.
This is care/customer service at its best.

Reply from UK Marketing, Marketing Assistant at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team


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Review from Rosemary C (Daughter of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are completely satisfied with the care and attention received by my mum. The staff are thoughtful and friendly and are respectful of her privacy, whilst offering support. The facilities are beautiful and well maintained. I think less fancy and more wholesome, plainer food, befitting elderly people
would enhance the overall experience.

Reply from UK Marketing, Marketing Assistant at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team


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Review from Carol E (Daughter of Resident) published on 5 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The process of having Dad admitted was handled efficiently, but with compassion. Without exception the nursing staff that I have encountered have demonstrated skill and diligence with regard to Dad's treatment, and he is now much improved from when he was discharged from hospital. The nursing staff
and the carers are all friendly and compassionate. If Dad needs something that is not routine, they will do their best to accommodate his needs. The same goes for the food. Dad has difficulty swallowing, so his food has to be pureed. However, the chefs have often provided both a pureed and a fork-mashable version of the same food to try to give some variety. Dad's room and the communal areas are spotlessly clean. Having looked at other service providers with a similar fee-structure, Gracewell offers the best value for money. I had dreaded the day that Dad needed to go into a nursing home, but visiting him at Gracewell feels like visiting him at home.

Reply from UK Marketing, Marketing Assistant at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team


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Review from John M (Husband of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A bright, light and friendly home. A cheerful atmosphere prevails and infectious. The home tries to provide all sorts of activities including those that provide mental stimulation - very important. The way Gracewell is planned is interesting - four separate interconnected buildings, 15 rooms in each
which gives a friendly, personal atmosphere.

Reply from UK Marketing, Marketing Assistant at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team.


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Review from M W (Daughter of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed with all the care and help my mother has received since her admission to your home. The staff have been very supportive of me also.

Reply from UK Marketing, Marketing Assistant at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team


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Review from Claire G (Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my respite stay I was well looked after at Horley Park and I enjoyed the meal times and entertainment provided. All of the carers and staff were friendly and helpful

Reply from UK Marketing, Marketing Assistant at Amherst House

Thank you for taking the time to review Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future, if your requirements change.
The Gracewell of Horley Park Team


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Review from Robin F (Son-in-law of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like a 4/5 star hotel. All the staff are very kind and understanding from the first person you see at the reception desk and throughout the home.

Reply from UK Marketing, Marketing Assistant at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team


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Review from J R (Husband of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is in very capable hands, with carers and nurses always on hand to help when needed. Staff are very polite and nothing is too much for them to help any resident.


The care and residential home is designed as there are three floors - the upper floor takes care of the dementia cases. Also, there

is a hair salon and a cinema room. There are also several lounges and activities are arranged for the afternoons including a visit by animal keepers with their pets - so that the residents are able to touch and hold some of the animals - also outside visits can be arranged.

Reply from UK Marketing, Marketing Assistant at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team


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Review from J G (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When the time comes we would have no hesitation in recommending the home or for that fact actually moving in.

Reply from UK Marketing, Marketing Assistant at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team


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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Amherst House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for Amherst House is calculated as follows: ( (246 Excellents x 5) + (51 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 304 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Amherst House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Cristina

Cristina Cristea

Job Title: General Manager

Joined: 2016

I am a registered general nurse with experience in acute cardiac care and learning disabilities. I joined the home in October 2016. I am a diabetes and fall prevention champion. I have proven clinical skills and advanced knowledge which led to me being promoted. I pride myself on being resident-focused and ensuring that all individuals we support are empowered to make choices and participate fully in the running of their homes. I enjoy spending time bonding with residents and their families, ensuring their safety, wellbeing, and happiness are met. I was very proud to be awarded the Champion of Quality Care award in 2019.