Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Visiting can take place at any time that is mutually convenient to the Residents and their friends and relatives. If visitors would like to see the Home Manager, they are kindly requested to call in advance so that a meeting can be arranged at a mutually convenient time.
Ample parking in the on-site care park.
Amherst House has a Review Score of 9.8 (9.786) out of 10, based on 26 reviews in the last 2 years. Over all time Amherst House has 110 reviews.
Review from Janine D (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from UK Marketing, Marketing Assistant at Amherst House
Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet W (Daughter-in-law of Resident) published on 14 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from UK Marketing, Marketing Assistant at Amherst House
Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kim F (Daughter of Resident) published on 24 February 2017
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from UK Marketing, Marketing Assistant at Amherst House
Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carol S (Daughter-in-law of Resident) published on 13 April 2016
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
Safety / Security
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Value for Money
Review from L L (Resident) published on 16 March 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Review from Barbara (Resident) published on 16 March 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Management
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Review from Vera T (Resident) published on 16 March 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Review from Olive M (Resident) published on 16 March 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Review from DJM (Son of Resident) published on 16 February 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Her weight has increased by 3 stone. Mentally she is happy and fulfilled and we think the home is first class.
Facilities
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Treated with Dignity
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Review from Graham H (Son of Resident) published on 16 February 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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The Review Score of 9.8 (9.786) out of 10 for Amherst House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.786 for Amherst House is calculated as follows: ( (246 Excellents x 5) + (51 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 304 Ratings = 4.786
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Amherst House is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Jun 2023
Caring
Effective
Responsive
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
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Job Title: General Manager
Joined: 2016
I am a registered general nurse with experience in acute cardiac care and learning disabilities. I joined the home in October 2016. I am a diabetes and fall prevention champion. I have proven clinical skills and advanced knowledge which led to me being promoted. I pride myself on being resident-focused and ensuring that all individuals we support are empowered to make choices and participate fully in the running of their homes. I enjoy spending time bonding with residents and their families, ensuring their safety, wellbeing, and happiness are met. I was very proud to be awarded the Champion of Quality Care award in 2019.
