Fremantle Court

Risborough Road, Stoke Mandeville, Aylesbury HP22 5XL
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9.4 150 Reviews
  • Fremantle Court, Aylesbury
Fremantle Court provides excellent 24 hour residential and nursing care in a bright, spacious and modern care environment. The kind and dedicated care team are passionate about building relationships and delivering exceptional care to each individual.

The home has multiple cosy lounge areas which are ideal for friendships to develop and for residents to relax and enjoy the home as they wish.

The secure and tranquil gardens, surrounded by the stunning views of the Chiltern Hills, ensures everyone has independence to enjoy the garden for relaxing, light gardening or taking in fresh air.

There are many activities on offer which match the interests of the residents, including an annual summer fete and movie screenings in the on-site cinema room, all organised by the dedicated activity co-ordinator.

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Care Provided by Fremantle Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Xiao Williams (Home Manager)
  • Admission Criteria
    • Privately funded
    • Ages 65+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013

Funding & Fees Guide for Fremantle Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,527
    • Self-Funded Residential Dementia Care from £1,698
    • Self-Funded Nursing Care from £1,968
    • Self-Funded Nursing Dementia Care from £2,132
    • RESPITE Self-Funded Residential Care from £1,757
    • RESPITE Self-Funded Residential Dementia Care from £1,953
    • RESPITE Self-Funded Nursing Care from £2,264
    • RESPITE Self-Funded Nursing Dementia Care from £2,452

  • Respite fees are quoted on an individual basis.
  • (these prices are only a guideline, please contact Fremantle Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Fremantle Court Reviews (150)

Total of 150, showing 21-40
9.4

Fremantle Court has a Review Score of 9.4 (9.444) out of 10, based on 25 reviews in the last 2 years. Over all time Fremantle Court has 150 reviews.

Overall Experience

  • 102
  • 44
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  • 0

Date Published

150
6
11
25
125

Review from R B (Son-in-law of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There seems to be quite a turnover of staff on the wing.

Reply from Claire Waton, Home Manager at Fremantle Court

Thank you for your comments, staff turnover is currently quite stable however we do have some carer vacancies which we are recruiting for at present which means that sometimes staff do not always work on the same wing. Please do come and see me to discuss further when you are next in to visit.


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Review from Christine B (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel some concern due to the lack of visible staff around the lounge/dining area in Waddesden wing, sometimes I have wanted to speak to someone but no one has been around. Also concerned that if the residents need help there will not be anyone there. However, when mum has needed help someone has been
there for her and are patient and caring. They have a good selection of activities.

Reply from Claire Watson, Home Manager at Fremantle Court

Apologies you were not able to find a staff member on Friday morning when you visited, they were assisting another resident and one staff member was at the flash meeting. Please do come and see me next time you are in so we can discuss further. We care very much about our residents and their families here at Fremantle Court and want to ensure that you are receiving the best possible service.


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Review from V B (Daughter of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Fremantle Court to be a good home for my mum, who has advanced dementia. She has lived here for 18 months. The home is friendly and she has always been treated with warmth and compassion. Rooms are good, staff are kind, there is a very engaged activities team who work hard to engage all
the residents. The new management team are very active and accessible and it's clear that the home is in good hands. This is a good home.

Reply from Steph Palmer, Sales Team Manager at Fremantle Court

Thank you for taking the time to write us a review. We are so glad that you find Fremantle Court a good home for your mum.


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Review from J A (Husband of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent purposed designed building! Full facilities for coping with very infirm, bedridden patients with advanced Alzheimer's.

Reply from Steph Palmer, Sales Team Manager at Fremantle Court

Thank you for your review. We appreciate your positive comment about Fremantle Court.


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Review from William H (Husband of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were extremely professional and used every skill and effort in looking after my wife. She was carefully supervised and supported, both mentally and physically and was made to feel as much at home as it was possible to do. They also showed great care and support for me and I was welcomed as
a friend and family member every time I visited. It was my home as well. They were not just carers, they were friends and family to my wife and myself.

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Review from A R (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers on Henley Wing could not be more devoted to the residents in their care, but they are spread thinly and understaffed. Especially at night when staff and security are called into question for both staff and residents.

Reply from Steph Lawson, Sales Team Leader at Fremantle Court

Thank you for taking the time to leave a review. I understand that The Deputy Manager of Fremantle Court has addressed your comments in a conversation with you since writing this review. In addition, thank you for confirming that the word 'detorted' was meant to read 'dedicated'.


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Review from P P (Son of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team have made my mother's short stay wonderful for her. The difference is amazing. The whole team works to make her very welcome. The food was excellent as was the whole facilities.

Reply from Steph Lawson, Sales Co-Ordinator at Fremantle Court

Thank you for taking a moment to write a review. We are glad to hear how much your Mother enjoyed the food.


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Review from J O (Daughter of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's first Christmas in Fremantle Court and first time ever not shared with the family because of Covid. However, the celebrations leading up to Christmas and the day itself was a triumph and nicely enjoyed. And staffing problems because of Covid were managed superbly and not noticed by mum. We're
so pleased and impressed by all aspects of Fremantle Court - the staff are second to none.

Reply from Steph Lawson, Sales Co-Ordinator at Fremantle Court

Thank you for taking the time to write a review. We are so glad that you are so pleased with Fremantle Court.


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Review from S D (Daughter of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care at short notice. Staff very friendly and efficient. Lot's to occupy mum during the day. Lovely food and plenty of it.

Reply from Steph Lawson, Sales Co-Ordinator at Fremantle Court

Thank you so much for taking the time to write us a review. Your positive comments are very much appreciated.


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Review from T M (Son of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good. Staff friendly, welcoming and helpful, albeit a bit rushed at times. I found the entry system unduly restrictive although understandable due to covid. The staff seems to have a little difficulty communicating with my mother due to her deafness. Physiotherapy backup could be more extensive.
There are slight several difficulties caused by the differences between my mother's social-cultural background and those of the staff, for example, my mother like books and do not like sport/bingo.

Reply from Lilian Ofondu, Home Manager at Fremantle Court

Thank you for your review. We appreciate your positive comments and have also taken note of the points raised about activities. We do try to base the activities around the individual's wishes and will be making improvements.


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Review from P B (Wife of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and skill shown by the clinical head, home manager and staff on duty at Fremantle Court made my husband's last year more comfortable. They were always willing to help us in a variety of ways and knew his needs. They persevered in many ways with his health needs and I am very grateful to them
all!

Reply from Steph Lawson, Sales Co-Ordinator at Fremantle Court

Thank you for your review. You are more than welcome for everything.


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Review from E F (Daughter-in-law of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Here for the 90th birthday party. Staff were great. Well organised, kind and caring. Party was lovely complete with cake.

Reply from Steph Lawson, Sales Co-Ordinator at Fremantle Court

Thank you for your review Elizabeth. Happy 90th Birthday to your Mother-in-law!


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Review from N H (Son-in-law of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The social care and extra provision of entertainment and activities are excellent. Routine care is good. Could do with regular shaves for men.

Reply from Steph Lawson, Sales Co-Ordinator at Fremantle Court

Thank you for your review. All feedback is welcome and we are happy to hear your positive response regarding the activities too.


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Review from Alan Q (Son of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my dad's 90th birthday today and the staff team have gone to so much trouble to make it a special day for him, his family and the other residents.

Reply from Steph Lawson, Sales Co-Ordinator at Fremantle Court

Thank you for your review, Alan. Happy 90th Birthday to your Dad!


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Review from J H (Daughter of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You have absolutely gone the extra mile to make dads 90th birthday so very special. A wonderful party with dancing, singing, bacon sandwiches and huge slices of cake. We have had a wonderful day and dad said it was the best day of his life! On to the next birthday.

Reply from Steph Lawson, Sales Co-Ordinator at Fremantle Court

Thank you for your review, Jackie. Happy 90th Birthday to your Dad!


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Review from C S (Friend of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at this home is excellent. The staff are all very caring and friendly and are always on hand to see to the resident's needs. I would highly recommend this care home.

Reply from Steph Lawson, Sales Co-Ordinator at Fremantle Court

Thank you for your review. We really appreciate your recommendation.


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Review from E M (Relative of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming and reassuring.
Well supported in planning a transfer from hospital to the home when other organisations were able to do so in a timely fashion.
Attentive to the needs of the resident.

Reply from Steph Lawson, Sales Co-Ordinator at Fremantle Court

Thank you for your review. We are so glad to read that you found the home so welcoming.


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Review from T W (Nephew of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the recent change of management, things have improved. Not to say the situation was at all bad before, but seems to be more professional.

Reply from Steph Lawson, Sales Co-Ordinator at Fremantle Court

Thank you for your review. Your comments are much appreciated.


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Review from Sarah (Niece of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff that I have had contact with are all kind, caring, compassionate and helpful - and it's been lovely seeing them interact with my Uncle (who has dementia) - sharing a laugh and a joke with him, or complimenting him, during our weekly Skype calls during the pandemic (I live too far away to be
able to visit in person regularly). There appear to have been changes in management over the last year or so, recently communications with families seem much improved. The resident's care has always been to a high standard. Fremantle appears to have balanced the protection of residents from covid, with the need for allowing visits from family and friends where possible really well during the pandemic, unlike some stories heard on the media from other care homes.

Reply from Steph Lawson, Sales Co-Ordinator at Fremantle Court

Thank you so much for your review, Sarah. We really appreciate such positive comments especially regarding visits during these times.


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Review from Jennifer J (Sister of Resident) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother loves it here management and nurses, care workers, everyone who works there are caring and supportive, happy with the care my brother has had and still having he has been there since it opened. Very quick on giving updates on his care by phone, very eager to help if you have a problem 9/10.

Reply from Steph Lawson, Sales Co-Ordinator at Fremantle Court

Thank you for your review, Jennifer. We are so glad to know that your brother loves being a resident at Fremantle Court.


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Current Review Score: 9.4 (9.444)

Overview of Review Score

The Review Score of 9.4 (9.444) out of 10 for Fremantle Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.444 for Fremantle Court is calculated as follows: ( (157 Excellents x 5) + (116 Goods x 4) + (23 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 297 Ratings = 4.444

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fremantle Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (1)

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Xiao Williams

Job Title: Home Manager

Joined: 2025

Home Manager at Fremantle Court.