Respite fees are quoted on an individual basis.
Fremantle Court has a Review Score of 9.5 (9.523) out of 10, based on 22 reviews in the last 2 years. Over all time Fremantle Court has 147 reviews.
Review from Susan S (Relative of Resident) published on 6 March 2018
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Review from Lisa O (Daughter of Resident) published on 1 March 2018
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Review from Diana L (Daughter of Resident) published on 30 January 2018
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When standards of cleanliness fell below what
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Review from Patricia C (Friend of Resident) published on 8 January 2018
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Review from Colin B (Son of Resident) published on 8 January 2018
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Review from A E (Son of Resident) published on 26 December 2017
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Mum and most other residents like to see the same staff and build up friendly relationships. It appears that many of the staff are agency staff, which means that Mum is having to connect
I have spoken to several agency staff and they would love to work full time as an employee at Fremantle Court, but can't as the money is poor. Surely if you do the maths, it would save money that is being lost on the agency company, to increase the hourly rate of employee carers and then retain good staff.
The choice of food is poor and the food at tea time can be very poor.
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Review from Janet L (Daughter-in-law of Resident) published on 27 April 2017
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The Review Score of 9.5 (9.523) out of 10 for Fremantle Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.523 for Fremantle Court is calculated as follows: ( (153 Excellents x 5) + (94 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 262 Ratings = 4.523
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Fremantle Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Aug 2023
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Job Title: Home Manager
Joined: 2025
Home Manager at Fremantle Court.