Ashbourne Lodge

80 Derby Road, Ashbourne DE6 1BH
Submit a Review
9.9 101 Reviews
  • Ashbourne Lodge, Ashbourne
Ashbourne Lodge is rated ‘Outstanding’ by CQC (2020) and is the only one in Derbyshire with the 4 out of 5 outstanding rating. The home provides a full range of dedicated services including residential and nursing care, dementia care, long term and short term respite breaks and day care.

Situated close to the picturesque market town of Ashbourne, this former hotel offers outstanding care and stunning facilities. A cosy residents' bar, large café, cinema room, hair salon, vintage-themed reminiscence lounge and landscaped sensory gardens are just some of the amenities Ashbourne Lodge has to offer. There are also a wide variety of spacious en-suite bedrooms available, including standard, superior and luxury rooms.
The home provides a Montessori approach to care, supporting each individual's needs with unparalleled dignity. They have adopted into the delivery of activities to ensure that each one is tailored to the individual, taking a big step away from a one-size-fits-all approach to activities that you may find in most care homes.

All meals are freshly prepared by the team of onsite chefs and the menus are designed based on residents' feedback and wishes. Hot food is available throughout the day, and Ashbourne Lodge's chefs tailor dishes to meet the dietary requirements and preferences of each resident.

For more information, please call or visit the home where the Ashbourne Lodge team will be happy to welcome you.

Show Ashbourne Lodge on the Map

Care Provided by Ashbourne Lodge

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jim Watt (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (77)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (17)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Ashbourne Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Parking

  • Ample onsite parking is available.


Ashbourne Lodge Reviews (101)

Total of 101, showing 1-20
9.9

Ashbourne Lodge has a Review Score of 9.9 (9.928) out of 10, based on 26 reviews in the last 2 years. Over all time Ashbourne Lodge has 101 reviews.

Overall Experience

  • 89
  • 10
  • 2
  • 0
  • 0

Date Published

101
12
14
26
75

Review from M B (Goddaughter of Resident) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was in end of life care, he was only in Ashbourne Lodge for just over 1 week, but the care he received was wonderful nothing was too much trouble. In his final days they made him so comfortable and his family and friends. All the staff are amazing.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for taking the time to share your feedback. It truly means a lot to us to hear that we were able to provide comfort and support during such a difficult time. We are so grateful for your kind words about our staff I will share your kind words with the Team. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C E (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at the care home for eight years, from the moment she joined to her death in December 2024 she was looked after beautifully. The staff, managers and those involved with her care were wonderful, the atmosphere in the home was warm, friendly and caring. I lived 125 miles away and had the
confidence in the staff to call me 24/7 with any problems or questions, they were superb and excellent with my mother's end-of-life care.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for your positive feedback and kind words. I will share this with the team, we hope to see you again soon. Kind Regards,


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard R (Son of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding. My mother lived like a queen. The exceptional standard of care, professionalism and pure love and humanity is beyond any possible expectation. I cannot praise Ashbourne Lodge too highly after 9 years of experience visiting my mother.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for your kind words, this truly means a lot to us. I will share this exceptional feedback with the team. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma R (Granddaughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran moved in 8 years ago and was treated like a queen. Always had a smile and the staff couldn't do enough for her. I was at great peace knowing she was in a place she could call home and we cannot thank Ashbourne Lodge for everything they did for her.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for such positive feedback and kind words, I will be sure to share your feedback with the team. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia T (Daughter-in-law of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindest, cleanest most lovely home. I have visited. Not only are the staff amazing but they truly feel part of the family!

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your lovely feedback. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne T (Niece of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came up to visit my aunt and uncle I was always delighted to visit my aunty who was a resident. She was always happy and very well looked after. The staff were always very pleasant and very helpful. If I had to go into a care home, I would love to consider this one. Thank you.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for your positive feedback and kind words. I will share this with the team. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew S (Grandson of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bright, friendly, homely well-maintained place. First-class care for our loved family members. Wonderful staff for whom nothing is too much trouble.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your positive review, I will share this with the team. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David P (Son of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Ashbourne Lodge in March 2024, after several falls at home where she lived alone, Dad having passed away in 2019.
The staff are absolutely great. Without exception, they are very friendly, always have time for a chat and build a good rapport with their residents and their families who
visit. We have seen Mum become more cheeky, with more smiles, since moving in. She gets on well with both the staff and other residents.
Ashbourne Lodge is a warm, caring home and I would not hesitate to recommend them to other families.
We know Mum is well cared for and treated with respect. We have no worries.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for your kind words and review. I will share your feedback with the staff. Kind Regards, Jim.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham S (Sister of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was in Ashbourne Lodge for 18 months and my sister has been here for 8 years. I cannot speak highly enough of the care and kindness that is the characterisation of the operation here. The manager runs a very good operation and all his staff are always friendly and caring. We never worry
about how my sister is being treated. We know she is receiving the best of care as did my father-in-law previously.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for your positive feedback and kind words, it really means so much to us, I will celebrate your review with the team. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona W (Daughter of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mums home was in Ashbourne Lodge for nearly six years and I am extremely grateful for the care she received during that time. She sadly passed away recently and at what was a very distressing time for our family, I found the staff to be very supportive, caring and professional. She was cared for
with compassion and dignity and I felt with genuine affection from the staff involved.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for your kind words, our thoughts are with you and your family and we are here if you need anything in the future. We will share your kind words with the team. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E J (Daughter of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall experience is good. The staff are excellent. My mother has settled in well, is clean and well cared for.

Reply from Jim Watt, Manager at Ashbourne Lodge

Hi, Thank you for your feedback. We look forward to seeing you soon. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nikki H (Daughter of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resided at Ashbourne Lodge for nearly 6 years. The staff have consistently treated her with care and kindness. She was very happy there. She passed very recently and I felt incredibly supported by all the staff. It was clear they genuinely cared about her. I have only ever seen all the residents
treated with compassion and dignity. The home is always clean and it maintains excellent facilities. There are always plenty of activities for the residents and the staff engages everyone and gently encourages participation. I was very grateful that we chose Ashbourne Lodge for my mum's care.

Reply from Jim Watt, Manager at Ashbourne Lodge

Hi Nikki, thank you for your positive feedback and kind words. Our thoughts are with you all. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G M (Brother of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was young, with a very rare diagnosis. Care was for the person that my sister was, not just the home's customer. The staff were proactive in gaining greater knowledge of her disease and implementing a specific and tailored care regime. They made so many little dedicated touches that they had
found out or asked for about my sister, from room decoration to birthday cake icing to music playlists and clothes and hairstyles. All these touches were deeply personal and made my sister's last months of life as happy as they could be. The staff gave her as much independence, physical and mental, as they possibly could, even when that encroached on their work, to ensure she had a full and fulfilling life. There was great empathy throughout and, in her last days, she died with dignity with the utmost care for her needs and the needs of the family. Thank you, Ashbourne Lodge.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your kind words. It was a privilege to look after your sister. Kind regards, the manager and the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison C (Daughter of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family would like to thank every single member of the wonderful staff at Ashbourne Lodge. Our mother has received the best possible care we could have hoped for, particularly during the last few days of her life. The staff work as an amazing team and looked after our mother and our family with great
kindness, support, clear information, affection, warmth, expertise and sensitivity.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your review and kind words. We wish you and your family all the best for the future. Kind regards, Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew E (Son of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first experience of Ashbourne Lodge was when Mum was accepted as a resident following a short spell in hospital and came in for end-of-life care in October 2022. We received a warm welcome and were given a guided tour of the rooms and facilities. Amazingly, Mum settled in well, was happy, and was
constantly encouraged to participate in all of the daily events and activities. We were constantly amazed at the way the staff interact with all the residents and I have seen them dealing with a variety of difficult situations in a calm and caring way. The individual always comes first and everyone needs to be applauded for the overall care given to residents. Each resident is different and the staff have knowledge of their individual needs and know how to deal with a variety of different personalities.
We do not believe Mum could have received better care for her last 18 months and the family thank everyone at Ashbourne Lodge who cared for her.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for your kind words. We appreciate the feedback and I will share this with the Team. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A R (Wife of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are very happy with the care offered at Ashbourne Lodge. I would mention in particular the food which is prepared freshly each day. It is wholesome and varied and is not obviously dependent on pre-prepared goods and tins. The staff show commitment to their roles and are ever patient
even under, at times, difficult circumstances.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your review, we really appreciate it, I will let the kitchen staff know how happy you are with the meals, hope to see you soon. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tim K (Son-in-law of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed with the proactivity of the staff in dealing with issues, particularly in relation to getting healthcare issues addressed promptly and effectively; for example arranging appointments for hearing tests. This proactive approach gives me confidence that minor issues do not develop into major
problems.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for leaving us such positive feedback, we do really appreciate it, we look forward to seeing you soon. Kind regards, Jim.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Sister-in-law of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst I am a relative of a recently deceased resident of Ashbourne Lodge I also want to write this review as a nurse who has worked in and visited many care and nursing homes. Sadly there are very few homes that maintain the standards, care, dignity and cleanliness that Ashbourne does. Their staff
genuinely care and the patient/resident always comes first. There is a true team here from nursing staff to laundry staff to care staff to cleaning staff to admin staff to handyman staff to kitchen staff etc. Each and every person employed at Ashbourne needs and should be recognised.
My sister-in-law was very young and had an extremely rapid cruel disease, from diagnosis she lived six months. Those six months were hideous and very traumatic for the family.
For my sister-in-law, she could not have been cared for or looked after any better. The home and staff did so many extra things to give her a quality of life that she would not otherwise have been able to have. Thank you.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for your feedback. We really appreciate it and I will share your kind words with all the team. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S G (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care our mum receives at Ashbourne Lodge is exceptional.
We feel that we are always listened to and that great care is taken to treat our mum and the other residents with sensitivity, knowledge and a clear understanding of their individual personalities and needs.
We take great comfort in the
fact that she is being looked after so well.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for your positive feedback and kind words. We really appreciate it. We look forward to seeing you soon. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amelia G (Granddaughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Ashbourne Lodge to all. The care my nana receives on a daily basis is consistently exceptional. The care staff are extremely kind and compassionate at all times and treat residents with the utmost respect and dignity.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your kind words; we really appreciate it. We hope to see you soon. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.928)

Overview of Review Score

The Review Score of 9.9 (9.928) out of 10 for Ashbourne Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.928 for Ashbourne Lodge is calculated as follows: ( (286 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 306 Ratings = 4.928

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbourne Lodge is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Jim

Jim Watt

Job Title: Home Manager

Joined: 2011

I started with Milford Care in April 2011 as a Care Assistant and then worked hard to progress within the company to reach my current role of Home Manager at Ashbourne Lodge, a position I have held since the Home opened in 2014. I find my job so rewarding and would not change it for the world as here at Ashbourne Lodge my team and I strive to make a difference to everyone who comes to stay with us. It is my passion to give good quality person-centred care, and this is an ethos which is embedded through the entire team at Ashbourne Lodge.


Frequently Asked Questions about Ashbourne Lodge

What types of Care is Ashbourne Lodge registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashbourne Lodge provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ashbourne Lodge have?

There are 77 Single Rooms.

What are the Facilities & Services at Ashbourne Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashbourne Lodge to the centre of Ashbourne?

0.7 mile(s) as the crow flies, distance by road may be significantly further.