Ashbourne Lodge

80 Derby Road, Ashbourne DE6 1BH
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9.9 101 Reviews
  • Ashbourne Lodge, Ashbourne
Ashbourne Lodge is rated ‘Outstanding’ by CQC (2020) and is the only one in Derbyshire with the 4 out of 5 outstanding rating. The home provides a full range of dedicated services including residential and nursing care, dementia care, long term and short term respite breaks and day care.

Situated close to the picturesque market town of Ashbourne, this former hotel offers outstanding care and stunning facilities. A cosy residents' bar, large café, cinema room, hair salon, vintage-themed reminiscence lounge and landscaped sensory gardens are just some of the amenities Ashbourne Lodge has to offer. There are also a wide variety of spacious en-suite bedrooms available, including standard, superior and luxury rooms.
The home provides a Montessori approach to care, supporting each individual's needs with unparalleled dignity. They have adopted into the delivery of activities to ensure that each one is tailored to the individual, taking a big step away from a one-size-fits-all approach to activities that you may find in most care homes.

All meals are freshly prepared by the team of onsite chefs and the menus are designed based on residents' feedback and wishes. Hot food is available throughout the day, and Ashbourne Lodge's chefs tailor dishes to meet the dietary requirements and preferences of each resident.

For more information, please call or visit the home where the Ashbourne Lodge team will be happy to welcome you.

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Care Provided by Ashbourne Lodge

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jim Watt (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (77)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (17)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Ashbourne Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Parking

  • Ample onsite parking is available.


Ashbourne Lodge Reviews (101)

Total of 101, showing 41-60
9.9

Ashbourne Lodge has a Review Score of 9.9 (9.928) out of 10, based on 26 reviews in the last 2 years. Over all time Ashbourne Lodge has 101 reviews.

Overall Experience

  • 89
  • 10
  • 2
  • 0
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Date Published

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Review from B M (Daughter of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Covid rules in place and working really successfully to accommodate visiting my relative. Information in place to advise on rules and changes. Staff always friendly and helpful. Information and options recorded with reference to restricted access therefore some ratings based on previous (before covid)
knowledge.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for the kind comments. We appreciate the time you have taken to write this lovely review of the home. Regards, Jim Watt, Home Manager.


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Review from Julia B (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first phone call, when I needed to find Mum an immediate place during her recent illness, my experience of Ashbourne Lodge has been beyond my expectations. Each and every person I have had contact with has been extremely helpful to give us the support the whole family need.
After only
10 days I could see such a positive difference in Mums health and well-being that can only be due to the standard of care given by the whole team, a credit to the Care profession.
Special mention goes to the member of staff who went above and beyond to quickly get Mum settled into their care.


Thank you


Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for the lovely comments and it is a pleasure to look after all the residents here.
Jim Watt Home Manager


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Review from John S (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to acknowledge the professionalism and timely manner in which the staff at Ashbourne Lodge have reacted, both to admitting my father to the Lodge following a fall 18 months ago, and to the diligent and caring manner in which they have supported him (and me) during this time. I am so appreciative
of their efforts and am happy to recommend their services to others in need of respite or longer term care for themselves or members of their family.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for the lovely comments and it is a pleasure to look after all the residents here.
Jim Watt Home Manager


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Review from Ian P (Friend of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In all my experience of visiting care homes whilst in the volunteer service, I haven’t found one more deserving to receive top marks than the “Ashbourne Lodge”. The staff and management are all impeccably outstanding in their duties, truly caring for all the residents, and giving them the fullest of
attention possible. We have a very close family friend who stayed on a regular basis at the Lodge for respite, however, she is now a permanent resident here, and speaks highly about her carers being so friendly and helpful, and tells me they are always good to her and make her happy to be here. Every member of the Lodge management and staff are amazing in their duties and stand out by being devoted and caring. When and if the time should arise for me to require care, the Ashbourne Lodge would most certainly be my ultimate choice!

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for the lovely comments and it is a pleasure to look after all the residents here.
Jim Watt Home Manager


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Review from Rachel E (Daughter-in-law of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law came to Ashbourne lodge in May last year, has he could not go back to his own home as his wife was in the hospital. The care he received was very good, they treated him with dignity and respect. The carer and the nurses were very caring towards him. The manager is very good at his job
and is very welcoming to every person that comes through the doors of Ashbourne lodge. The food is very good and nice and there is a variety of drinks that the residents can have from cold/hot or a drink from the bar.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for the lovely comments and it is a pleasure to look after all the residents here.
Jim Watt Home Manager


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Review from Joanne R (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being very well looked after at Ashbourne Lodge which gives me great peace of mind after caring for her myself previously. She says the carers are all lovely, very helpful and kind and I can see that myself when I visit. Mum is being supported to try and eat more and to manage all aspects
of her COPD in order to help her live comfortably. Every care is being taken to safeguard the residents in the current pandemic and I would be happy to recommend Ashbourne Lodge to anyone looking for care for their relatives.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for the lovely comments and it is a pleasure to look after all the residents here.
Jim Watt Home Manager


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Review from Helen G (Granddaughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just discovered this site and would like to review Ashbourne Lodge as my grandfather was here for several weeks on multiple occasions for respite. I cannot say enough about how great it was. My grandad sadly passed away last year but whilst he was staying at Ashbourne Lodge he was so well looked after
and comfortable that we felt very comforted and reassured he was well cared for. I would recommend Ashbourne Lodge to everyone who has a relative in need of wonderful care

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for the lovely comments and it is a pleasure to look after all the residents here.
Jim Watt Home Manager


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Review from Harvey M (Brother of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbourne Lodge was there when we needed them most. They have provided respite care at a critical time to the highest standards that we could wish for. Those team members that provide the love, care, and kindness are Angels.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for the lovely review the staff really appreciate the comments.


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Review from K C (Daughter of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good all round. Looked after mum.

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Review from Linda H (Daughter of Resident) published on 11 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was recently admitted to Ashbourne Lodge care home for end of life care, and my husband and I came up from Hertfordshire with our daughters to visit Mum. The circumstances have been difficult recently due to coronavirus, but the staff were so kind and understanding. Mum was very well cared for
and was clean and comfortable. She sadly passed away yesterday, and my Dad, husband and I visited more frequently towards the end. Each time we came, we were greeted by compassionate and caring staff. When Mum finally passed away, we were so well looked after by one particular lady who gave us all the time we needed and even brought us a cup of tea. We will always be grateful that Mum and all of our family received such good care at a very difficult time, and this will help us through the grieving process. Thank you.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for your kind words. We are always happy to support the family in difficult times. It was a pleasure to know your Mum and its lovely to hear that the care we provided was so appreciated.


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Review from Caroline W (Daughter of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Ashbourne Lodge Care Home in July for end of life care. We were all treated with respect and care and looked after with much compassion when she passed away. We shall always be grateful for their respect, care and concern for Mum and all her family.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your kind words about the help and support we gave your mum. We strive to treat all our residents and their relatives and friends with care and compassion at all times.


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Review from Lee G (Relative of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather can into Ashbourne Lodge for 2 weeks respite. He was extremely well cared for and loved the food. The management were wonderful. As he was leaving, he booked three more dates to come and stay.

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Review from R G (Grandson of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Granddad came in for respite for two weeks. He settled very quickly, this was due to how the staff made him feel. They were kind and very friendly towards him. Within the two weeks of being Ashbourne Lodge Granddad has become more like his happy self again. I believe this was due to the kind-hearted
staff and the interaction with others. When Grandad was due to leave he said that he would have no worries about coming back as it was a lovely place to stay.

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Review from R W (Friend of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first visit to Ashbourne Court and I have to say that from walking in, the staff have been amazing. The comfort afforded to the residents is outstanding. The high proportion of staff to residents is superb. We spent 4 hours or so here and couldn't find any faults whatsoever. Keep up the excellent
standards.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your lovely comments about Ashbourne Lodge.


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Review from Hilary S (Daughter of Resident) published on 8 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Ashbourne Lodge for over 5 years and it truly was her home from home which was a philosophy strongly held by the team working there. She had a lovely room filled with her own personal belongings making a true home for her. The communal areas in the home are lovely, roomy
airy areas with lots of different places to sit and talk to other residents, including a lovely garden space, as well as to look out of the windows to see the world outside. The dining room is lovely and food choices excellent and good quality. The home hosts a variety of events and residents can choose to participate or not. Mum's health and care needs changed over the years and the staff expertly adjusted their input to match her care requirements. The management and staff were excellent and included Mum in discussions and decisions about her care. Mum recently passed away and the team went well above and beyond with their care, compassion and professionalism during this very difficult time.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you very much for your lovely review of the home. We were honoured to be able to support you and your family through this difficult time.


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Review from Gary L (Son-in-law of Resident) published on 8 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother-in-law came to stay and she really enjoyed her time here. She had activities to keep her occupied and the meals were excellent. She'd be very happy to stay again if required.

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Review from Iris E (Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very nice and helpful and good food, etc.

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Review from Sue L (Friend of Resident) published on 8 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, warm atmosphere, everyone does their best to ensure residents are happy and cared for.
Food looks good, drinks always available. Visitors are welcome any time of day. Rooms are spacious and residents can take personal belongings.
Activities are varied, residents are encouraged to take
part.

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Review from Margaret H (Friend of Resident) published on 8 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely professional establishment set in a super town.
Parking is good and we had easy access to the rooms.

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Review from Irene J (Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We all get well treated by all staff. Varied activities, all good.

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Current Review Score: 9.9 (9.928)

Overview of Review Score

The Review Score of 9.9 (9.928) out of 10 for Ashbourne Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.928 for Ashbourne Lodge is calculated as follows: ( (286 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 306 Ratings = 4.928

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbourne Lodge is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (1)

Jim

Jim Watt

Job Title: Home Manager

Joined: 2011

I started with Milford Care in April 2011 as a Care Assistant and then worked hard to progress within the company to reach my current role of Home Manager at Ashbourne Lodge, a position I have held since the Home opened in 2014. I find my job so rewarding and would not change it for the world as here at Ashbourne Lodge my team and I strive to make a difference to everyone who comes to stay with us. It is my passion to give good quality person-centred care, and this is an ethos which is embedded through the entire team at Ashbourne Lodge.