Ashbourne Lodge

80 Derby Road, Ashbourne DE6 1BH
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9.9 101 Reviews
  • Ashbourne Lodge, Ashbourne
Ashbourne Lodge is rated ‘Outstanding’ by CQC (2020) and is the only one in Derbyshire with the 4 out of 5 outstanding rating. The home provides a full range of dedicated services including residential and nursing care, dementia care, long term and short term respite breaks and day care.

Situated close to the picturesque market town of Ashbourne, this former hotel offers outstanding care and stunning facilities. A cosy residents' bar, large café, cinema room, hair salon, vintage-themed reminiscence lounge and landscaped sensory gardens are just some of the amenities Ashbourne Lodge has to offer. There are also a wide variety of spacious en-suite bedrooms available, including standard, superior and luxury rooms.
The home provides a Montessori approach to care, supporting each individual's needs with unparalleled dignity. They have adopted into the delivery of activities to ensure that each one is tailored to the individual, taking a big step away from a one-size-fits-all approach to activities that you may find in most care homes.

All meals are freshly prepared by the team of onsite chefs and the menus are designed based on residents' feedback and wishes. Hot food is available throughout the day, and Ashbourne Lodge's chefs tailor dishes to meet the dietary requirements and preferences of each resident.

For more information, please call or visit the home where the Ashbourne Lodge team will be happy to welcome you.

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Care Provided by Ashbourne Lodge

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jim Watt (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (77)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (17)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Ashbourne Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Parking

  • Ample onsite parking is available.


Ashbourne Lodge Reviews (101)

Total of 101, showing 61-80
9.9

Ashbourne Lodge has a Review Score of 9.9 (9.928) out of 10, based on 26 reviews in the last 2 years. Over all time Ashbourne Lodge has 101 reviews.

Overall Experience

  • 89
  • 10
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Review from Patricia C (Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean and lovely. The staff are very friendly and good fun.
I enjoy the activities, especially the music and singing.

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Review from Naomi L (Granddaughter of Resident) published on 7 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are attentive and friendly. Rooms are modern and large. The whole care home is recently refurbished so looks modern and clean. Lots of activities take place. Organised and efficient care.

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Review from Steve C (Friend of Resident) published on 7 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't fault Ashbourne Lodge. The staff are friendly and very tentative. The staff take pride in the care they provide. I would definitely recommend to anyone looking for a care home.

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Review from Sue L (Daughter of Resident) published on 7 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Ashbourne Lodge for daycare following a fall at home. She was well looked after and enjoyed her stay and as a family, we were reassured knowing she was being well
Looked after during the day when we couldn’t help her at home.

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Review from Margaret M (Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy staying in this home. They look after me very well, the home is very lovely and comfortable. I also enjoy joining in with the activities.

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Review from P G (Son of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father receives excellent care and is treated very well by all the staff. They are all very friendly and always willing to give time to discuss any relevant details and to keep us informed.
The home is kept up to a high standard and is very clean.
This is the best care home we have visited.

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Review from J G (Daughter-in-law of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Resident has been here for over two years and has always been treated with care and dignity.
All carers are very patient, even under trying conditions and little or no appreciation from the residents.
Would recommend this care home unconditionally.

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Review from P S (Daughter of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very well looked after and she always has a smile for the staff.
She is kept clean and tidy.
Everyone understands her because the stroke she had took her voice and this makes communication very difficult.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for submitting such a nice review for our home.


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Review from J W (Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here.

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Review from A M (Son-in-law of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The undoubtable sincerity of all the staff in their care of my relative is, in my opinion, extremely rare. Ashbourne Lodge should be a model to all employers of how to recruit and motivate such a diverse group of committed people.
The Lodge is more of a home to the residents, immaculately clean and
vibrant.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your kind review. We are pleased that you are so happy with our care at The Home.


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Review from Bethan M (Granddaughter of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbourne Lodge staff have always gone above and beyond to make my nan feel comfortable and meet all of her needs. Nothing is too much hassle. The home is always very clean and presentable, and the communication towards the family has always been 100%.

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Review from R M (Granddaughter of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very good with my nan. They motivate her to get up and the frequent crafts they have on allow her to do something different and fun. She enjoys movie nights and likes the food.
Staff are always friendly and helpful and are always obliging to offer tea and coffee when we visit.
The other
events throughout the year allow family more quality time with nana ie dances, Christmas fair.

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Review from H F (Regular Volunteer) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the care home in a volunteer role as chaplain, part of Ashbourne town chaplaincy, on average twice a month.
I am always made to feel welcome as I visit the home to visit residents and offer a listening ear to all I meet.

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Review from N B (Friend of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed by the level of care and the way the residents are treated with dignity by the staff.

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Review from M L (Relative of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely friendly staff, excellent care.

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Review from G W (Partner of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner received excellent, loving care in the last few months of his life. He enjoyed the activities while he was able and especially like the breakfasts, porridge followed by bacon, sausage, eggs etc.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your kind words. It is always a privilege to help and support a family when one of their loved ones is in our care.


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Review from D O (Daughter of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff treated my father with care and compassion at all times. They all treated him as if he was part of their family. He enjoyed the entertainment, films, food and all aspects of life at The Lodge. He was confused and forgetful at times and the staff helped by being cheerful and encouraging.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your kind words Diane. It means a lot to the staff to know that their hard work and dedication has been appreciated.


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Review from C B (Daughter of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were always made to feel very welcome and comforted by all the staff. My Dad really enjoyed his stay and was treated like one of the family. We cannot thank everyone enough for their care and attention and maintaining his sense of humour.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you very much Christine for your kind words. We aim to treat all our residents with respect and make everyone feel part of the Ashbourne Lodge family.


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Review from Joseph R (Grandson of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, beautiful arrangement made for commitment ceremony. Thank you.

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Review from Irene L (Sister of Resident) published on 1 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home, nothing too much trouble for all the staff. My sister received the best of care in the short time she was a resident. When her time came, the staff were
brilliant so caring and just wonderful. I would recommend them to all, the home is just wonderful.

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Current Review Score: 9.9 (9.928)

Overview of Review Score

The Review Score of 9.9 (9.928) out of 10 for Ashbourne Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.928 for Ashbourne Lodge is calculated as follows: ( (286 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 306 Ratings = 4.928

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbourne Lodge is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Jim

Jim Watt

Job Title: Home Manager

Joined: 2011

I started with Milford Care in April 2011 as a Care Assistant and then worked hard to progress within the company to reach my current role of Home Manager at Ashbourne Lodge, a position I have held since the Home opened in 2014. I find my job so rewarding and would not change it for the world as here at Ashbourne Lodge my team and I strive to make a difference to everyone who comes to stay with us. It is my passion to give good quality person-centred care, and this is an ethos which is embedded through the entire team at Ashbourne Lodge.