Ashbourne Lodge

80 Derby Road, Ashbourne DE6 1BH
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9.9 101 Reviews
  • Ashbourne Lodge, Ashbourne
Ashbourne Lodge is rated ‘Outstanding’ by CQC (2020) and is the only one in Derbyshire with the 4 out of 5 outstanding rating. The home provides a full range of dedicated services including residential and nursing care, dementia care, long term and short term respite breaks and day care.

Situated close to the picturesque market town of Ashbourne, this former hotel offers outstanding care and stunning facilities. A cosy residents' bar, large café, cinema room, hair salon, vintage-themed reminiscence lounge and landscaped sensory gardens are just some of the amenities Ashbourne Lodge has to offer. There are also a wide variety of spacious en-suite bedrooms available, including standard, superior and luxury rooms.
The home provides a Montessori approach to care, supporting each individual's needs with unparalleled dignity. They have adopted into the delivery of activities to ensure that each one is tailored to the individual, taking a big step away from a one-size-fits-all approach to activities that you may find in most care homes.

All meals are freshly prepared by the team of onsite chefs and the menus are designed based on residents' feedback and wishes. Hot food is available throughout the day, and Ashbourne Lodge's chefs tailor dishes to meet the dietary requirements and preferences of each resident.

For more information, please call or visit the home where the Ashbourne Lodge team will be happy to welcome you.

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Care Provided by Ashbourne Lodge

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jim Watt (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (77)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (17)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Ashbourne Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Parking

  • Ample onsite parking is available.


Ashbourne Lodge Reviews (101)

Total of 101, showing 81-100
9.9

Ashbourne Lodge has a Review Score of 9.9 (9.928) out of 10, based on 26 reviews in the last 2 years. Over all time Ashbourne Lodge has 101 reviews.

Overall Experience

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Review from A C (Daughter of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has always been a difficult person, and I'm sure she has been a challenge to the staff of Ashbourne Lodge. However, they have treated her with great respect, care and patience, and this has been rewarded in recent months by an improvement in her relationship with staff.


The nursing team

deserves particular thanks for their support to her and to us, her family, thank you.


If there was a 'very good' rating, that is what I would have chosen.


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Review from Jean C (Daughter of Resident) published on 16 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old mother has now been at Ashbourne Lodge for 2 years and I cannot praise it enough. She has settled well and is happier than I ever remember her being. She is truly fond of the staff and they are extremely kind and supportive of her. If and when she has a bad day and feels unwell they
do everything they can to help her. The food is excellent - I cannot remember her having eaten so well in years. She gets her own paper delivered and also has weekly hairdressing and the attention of the podiatrist. The doctor visits regularly. The general upkeep and cleanliness of the home is amazing and regularly deep cleaned. The outside areas are delightful. All in all, it is a pleasure to visit my mum in Ashbourne Lodge either sitting in the well-decorated entrance hall or sitting in the gardens and sharing a cup of coffee. There is a great deal of stimulation so despite some mental deterioration she is encouraged to keep her brain active. I fully recommend it.

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Review from Vicky (Daughter of Resident) published on 23 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nursing care is excellent and the staff are all very friendly. When I enquire as to his wellbeing I receive useful updates but on occasion, I have not been kept up to date proactively when he has been ill. I visit at least weekly and on a few occasions, I have been disappointed to find my Father heavily
unshaven and with food around his mouth. Also, swifter action in terms of dealing with issues with his hearing aids would be appreciated as he is heavily dependent on them.

Reply from Jim Watt, Home Manager at Ashbourne Lodge

Thank you for taking the time to provide feedback about the care your father is receiving here at Ashbourne Lodge. It’s extremely valuable to us and we welcome and take all feedback provided very seriously.


We are pleased to hear that overall you are happy with the care provided and will be addressing the points you raised in your comments with immediate effect. Should you wish to discuss anything further about your father’s care with us please do not hesitate to contact us.


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Review from Christopher (Son of Resident) published on 23 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care and support are provided by all the staff and management at Ashbourne Lodge.


Everyone is polite and courteous and they have a real understanding of individual residents needs and requirements.


I would have no hesitation of recommending Ashbourne Lodge to any relative who requires

care for their loved ones.

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Review from J L (Niece of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt receives wonderful care. The staff are very caring and attentive. The surroundings are lovely - very bright and beautifully clean. All the residents seem very happy and my aunt is very happy here. I can't say enough positive things!

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Review from P T (Niece of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt is very well looked after and seems very happy and settled. The care home is always very clean and the staff very attentive and caring.

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Review from Graham S (Son-in-law of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law entered the home at age 100. Because of our experience with his care we brought my sister to the lodge from Hertfordshire. The care shown to both has been outstanding. The staff are friendly, caring and sympathetic. Nothing is too much trouble for them. They are wonderfully attentive.
The physical environment is modern, bright and clean. The food is excellent. There is an interesting programme of activities for the residents. When one reads so much criticism of care homes, Ashbourne Lodge is a shining example of a care home, getting it right. I cannot speak too highly of it.

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Review from John T (Son of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring professional care.

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Review from Betty P (Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I settled in reasonably well, but I do so miss the garden.
I don't mix with others that well as I lived in an isolated house for many years on my own and got really used to my own company, also, I am by nature rather shy which is no help!

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Review from Barbara D (Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good, I am quite content.
My only concern is the lack of rehydration with water.

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Review from Julian B (Son of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First of all, my mum feels at home with Ashbourne Lodge. Staff are more than helpful and go out of their way to make the above possible. Food and drink are 5 star and always plenty at any time. Nursing care is exceptional and that is crucial for my mum's wellbeing. Cleaning in rooms and all surroundings
are kept to a high standard.

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Review from Eunice R (Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy, everyone is very kind. Lovely home, very caring.

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Review from Joan S (Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience here is happy, I enjoy living here.

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Review from Hazel C (Partner of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, this is a very good place for my partner to be. His needs are met and the care and the staff are very good. The lodge and gardens are well kept and very clean. The entertainment and activities provide a relief from the daily routine. This place mostly has a happy feeling.

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Review from Jill G (Daughter of Resident) published on 1 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother receives is excellent. The staff are caring and very considerate as well as showing great patience as she has Alzheimer's Disease. The home is clean and well maintained, my mother enjoys meal times and is free to move about the common areas where there is always someone on duty.
She receives a good level of attention and staff are around to chat with her. I know at night time they regularly check on her and return her to her room, as she wanders. We are very pleased with the overall care package.

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Review from Linda T (Daughter of Resident) published on 5 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum attends the lodge for day care on a Friday. She always looks forward to it, the staff are always welcoming and friendly towards her, she enjoys the company there and says the meals are lovely. She had a short residential stay about a year ago while we were on holiday, which she enjoyed.

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Review from Stanley K (Resident) published on 5 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I came as a couple initially, as her health conditions were worsening, she was well cared for until her demise in March 2015. I stayed on and have also been generally well looked after.

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Review from Colin S (Son of Resident) published on 28 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following severe illness my mother (94) was too infirm to return to her flat and moved into Ashbourne Lodge. She has settled in and socialise well. The wide range of lively staff have made her welcome. She has integrated well, variable moods have been accommodated by staff. Needs have been responded
to flexibility. The newly converted home is light and airy activities arranged for residents have engaged my mum and other residents.

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Review from Jessica O (Granddaughter of Resident) published on 26 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbourne Lodge, from the first day my nan moved in, have always been welcoming. The staff are always polite and approach work with a smile. My nan struggled to accept the loss of independence and mobility and the carers were keen to help. Sometimes the agency carers are slightly less friendly and helpful.
As addressed at the AGM, the lift is very small and temperamental. The front door is also difficult to use and a little frustrating. On the whole a wonderful environment and friendly professional staff.

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Review from Jackie R (Daughter-in-law of Resident) published on 26 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the care to be supportive, understanding and appropriate. The staff are very approachable and have dealt with any concerns/issues promptly. I have found the food to be of a very good standard and I feel that a good choice at each meal. My mother-in-law has settled remarkably well and this
must be attributed to the care on offer.

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Current Review Score: 9.9 (9.928)

Overview of Review Score

The Review Score of 9.9 (9.928) out of 10 for Ashbourne Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.928 for Ashbourne Lodge is calculated as follows: ( (286 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 306 Ratings = 4.928

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbourne Lodge is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Jim

Jim Watt

Job Title: Home Manager

Joined: 2011

I started with Milford Care in April 2011 as a Care Assistant and then worked hard to progress within the company to reach my current role of Home Manager at Ashbourne Lodge, a position I have held since the Home opened in 2014. I find my job so rewarding and would not change it for the world as here at Ashbourne Lodge my team and I strive to make a difference to everyone who comes to stay with us. It is my passion to give good quality person-centred care, and this is an ethos which is embedded through the entire team at Ashbourne Lodge.