Review from S R (Wife of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience

My husband has been a resident of Willows Care Home for over 2 years and during the whole of this time, he has been very well cared for. Any concerns have been dealt with quickly and professionally by the management and care staff. Thank you for the help and support I receive.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you both as part of our Willows Care Home family. I will pass on your comments to the team, who will be very happy to receive them.

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Review from E H (Sister-in-law of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience

Staff do their best but there is not enough of them. My relative says the food is disgusting and I have spoken with other residents who say the same thing. I have seen the food and have to agree it does not look appetising. Generally, the staff seem very caring but there is the odd one or two who just

don’t seem to care. I can see this in the way my relative is towards them.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

We are sorry to hear that you are unhappy with aspects of your sister-in-law’s care here at Willows. We are also extremely surprised to hear this, given that neither our resident nor any members of her family, yourself included, have ever mentioned anything like this before. However, we take all feedback, including complaints, very seriously and use it to improve our services. Please get in touch by calling the home on 01708 765899 or you can catch me during your next visit. My door is always open so we can talk about this and address your concerns at your earliest convenience. You can also use our new digital reception to provide feedback on your visit, your relative’s care or any other aspect of the home, and also request a call or meeting. Or you can contact our Quality & Compliance team, in confidence, via 07810 487150 or quality@canfordhealthcare.co.uk.

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Review from Lynn H (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience

My mum was admitted to Willows in October 2023, due to mum having terminal cancer that had gone to live on her own. The staff were amazing, nothing was too much trouble for them. Mum was very fond of them and they were of her. They also supported me and my family. Overall, an amazing home would recommend

it.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Many thanks for your kind words, which are most appreciated by all of us here at the home. We are pleased that you have been satisfied with your relative’s care. She was a much-loved member of the Willows Care Home family and will be greatly missed, not just by staff but by all the friends he/she made here.

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Review from Robert S (Son of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience

Marvellous caring and couldn’t be more helpful. All staff seemed to really care about residents and the manager could not do enough to help. I found Willows to be so supportive and could contact at anytime night or day, really could not fault the care.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Robert, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have had you both as part of the Willows Care Home family. I will pass on your comments to the team, who will be very happy to receive them.

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Review from T D (Sister of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience

My brother was looked after very well in the last few weeks of his life and the staff were lovely.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Thank you for your kind feedback. We’re so happy to have been able to support your brother and yourself during his stay at Willows Care Home. I will pass on your comments to the team, who will be very happy to receive them.

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Review from Annette T (Daughter of Resident) published on 24 August 2023
Submitted via Website • Report

Overall Experience

My mum came to Willows Care Home from the hospital due to neglect at her previous care home.
I was immediately struck by how helpful and friendly the staff were. We were all made to feel very welcome from the very beginning. The team are always approachable and answers any concerns that I have, (which

I must say I am probably overly anxious about the care that my mum is receiving after our experience from her previous home).
I must give a special mention to a particular member of staff as she has been so helpful to us as a family. She will always find time to answer any concerns that I have and is very kind, warm and approachable.
Willows is very clean, the quality of food is amazing and the whole team are very kind friendly and approachable at any time.
Could go on and on about the qualities of Willows but have run out of space.
Overall we have had an excellent experience with everyone from the reception staff all the way through to management. Would highly recommend Willows as a fantastic care home.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Annette, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Willows Care Home. We look forward to seeing you and your family again when you next visit.

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Review from Tracy G (Daughter of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience

My mum has been in Willows for just over 3 years, she is in final stages of dementia, so can't really be included in the activities. She has been well cared for, she has 24-hour supervision. The home is kept very clean and the nurses in overall charge of Mum's unit are caring and providing excellent

support. The carers do a fantastic job.
I've recommended a few people to the home and wouldn't hesitate to recommend anyone else who is looking for a high level of care.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Many thanks for your kind review. We are so pleased that you feel our home is warm, friendly, and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve! We are looking forward to seeing you on your next visit.

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Review from David G (Son of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience

The staff at the Willows Care Home provide excellent support and care for my mother, I could not fault them in everything they do to care for my mother. The floor care team are always friendly and helpful as are the management team who always ask how our visits with my mother have been with genuine

interest.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear David, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We're so happy to have you both as part of our Willows Care Home family. I will pass on your comments to the team, who will be very happy to receive them.

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Review from Colin G (Husband of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience

My wife is well looked after in the Home. The carers are very caring and know how to care for her needs.
The home is well kept, and they are constantly cleaning. There are activities unfortunately my wife can't participate in. I have recommended two friends to the home. I have my own fob to get into

the home and can visit when I like. I have no complaints and can see my wife is well looked after.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Colin, thank you for your very positive comments about your loved one's care. The team and I are delighted to see how happy and thriving your wife is at the home, and we very much welcome your feedback. She is certainly a character and is very popular with staff and other residents, and we all love listening to your stories and life experiences.

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Review from Linda H (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience

My mum has settled well into the home. She is happy with the care from the staff and enjoys participating in the daily activities and particularly the trips out. She has been to Westcliff on Sea, Christmas Lights in London, Old Time Music Hall, Queens Theatre and Romford Dogs. The range of activities

and trips out is excellent.
Her room is comfortable which we have been able to make homely by getting shelving for her ornaments and pictures hung on the walls.
The only slight negative is the food which she tells me is often cold and the selections on the menu after choosing are not available. Very few vegetarian options which she personally prefers.
We are very happy with the home and have made the right choice for her care. The staff we have seen are all friendly and polite.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Linda, thank you for your lovely review. We have spoken to your mother on a few occasions about food and her preferences. We do, in fact, have a vegetarian option on the menu every day and also try to ensure that all hot food is served at the right temperature. However, we will keep in close touch with her about this to make sure that we are doing everything we can to meet her needs. I will pass on your message to the team who will be happy to hear your feedback.

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Review from Lynne G (Daughter of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience

Very content with the quality of care given to my father. He is always clean and well cared for. I have come across very many pleasant and caring members of staff. Any queries I have had have been dealt with in a timely fashion.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Lynne, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We're so happy to have you both as part of our Willows family. I will pass on your comments to the team, who will be very happy to receive them.

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Review from J W (Son of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience

Always found everyone very helpful. Very clean premises, facilities excellent. The staff have always made us very welcome. Management and staff have always answered any of our questions asked and if they do not know they will find out.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Thank you so much for taking the time to complete a review of Willows Care Home. We are extremely happy to know that the actions of the team are noted by yourself as a family member. I will ensure that your kind comments are passed on to the team, who will really appreciate them.

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Review from Karen R (Daughter of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience

My mum was taken to hospital around October; the carers that were with her were very helpful and caring and stayed with her all the time. The staff are very supportive and positive, which helps the residents. Very happy with the Willows care team.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Karen, thank you for taking the time to review Willows Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to know that you are happy with the service provided by the home and the staff team.

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Review from Sara S (Next of Kin) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience

The staff are kind, caring and helpful.
Room is kept clean.
A pleasure to visit.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Sara, thank you for taking the time to review Willows Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to know that our service gave you the pleasure to visit us and you felt our staff are kind, helpful and caring. Thank you for your continuous support during your loved one's stay.

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Review from Janet C (Daughter of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience

The staff were very positive, supportive, encouraging and considerate. Caring towards residents and families. We were encouraged to visit. We saw excellent attitudes and approaches with Mum's fellow residents too. Names of residents by their bedroom doors are a good detail. Artwork in the corridors

is appropriate. Lots of signs of resident activities being encouraged where appropriate.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Janet, thank you so much for your heartfelt feedback and comments, which mean such a lot to the team. We are very grateful that you chose our home for your relative's care. She was such a lovely person and it was our pleasure to welcome her to our family and look after her. As you can imagine, we miss her very much. Please accept, once again, our condolences on your loss.

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Review from Dorothy B (Daughter of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience

I wish I had known about this care home much earlier. It was an ideal place for my mum and I found the staff and management were supportive of the residents and the family.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Dorothy, thank you for taking the time to write such a lovely review of our home. We have an amazing team who works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. I will pass on your feedback to the team.

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Review from Jeff H (Son of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience

My mum was moved to Willows for end-of-life care following a long period in hospital. From the minute she moved in she was treated with respect and dignity and whilst we all knew it was never going to end well, she received fantastic care right to the end.
The staff are really approachable and always

ready and willing to speak to family and friends to provide updates, which was so refreshing after dealing with the hospital.
Mum often commented on how well she was being treated and how lovely everyone was who looked after her and I can only agree with her.
When the end came, the staff were so attentive and helpful, which made things so much easier.
Can't thank them enough for everything they did for Mum and our family.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Jeff, thank you for your kind review. We are extremely happy to hear that you were satisfied with the care of your mother and will share your kind words with the team. She was a much-loved member of our home’s family and is very much missed. Once again, please accept our heartfelt condolences on your loss and we wish you and your family all the very best for the future.

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Review from Dini S (Niece of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience

My aunt has been in Willows Care Home since April 2021. I am really happy with the care given to her from day one. She has been well looked after and there is always someone to give us an update when we visit her. The staff on the ward are wonderful and they are attentive when my aunt needs anything.

There are staff who walks in and helps her even though they are not on the same floor. There is always someone to help if we needed them. The reception staff are very polite and helpful. The outside area is welcoming, clean and well presented. The manager and her team have been really good in keeping the relatives up to date via telephone or email on new developments/activities. Thank you Willows Care Home Team - keep up the good work.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Dini, thank you for taking the time to review Willows Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It’s very good to know that your aunt is happy with us and enjoying life at our home and that you and the family are also happy with how the care home is keeping you updated. Thank you for your continuous support to the team to ensure your aunt's stay at Willows remains pleasant and enjoyable.

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Review from Sharon C (Daughter of Resident) published on 18 June 2022
Submitted via Website • Report

Overall Experience

My mum is a long-term resident. The current manager has made a huge difference to the overall improvement in the running of the home. Long may she reign!
It has been a very difficult couple of years for the home due to Covid but I have been very impressed by how well they have managed the crisis and

how accommodating they have been in allowing family members to visit - much more than many homes.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Sharon, many thanks for your kind review. We are so pleased that you feel our home is well led and improvements are being made in terms of the smooth run of the home. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve! Thank you for your continuous support.

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Review from J F (Nephew of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience

This home excels in all areas. Accommodation, food, activities, but above all the care and compassion shown by the staff! The home is expertly managed to ensure that all residents are catered for individually resulting in all their needs being met. My wife's aunt has quite complex needs due to her Parkinson's

and anxiety issues that are managed expertly by the staff. I have no hesitation whatsoever in thoroughly recommending Willows Care Home.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Many thanks for your kind review. We are so pleased that you feel our home is managing very well with expectations in terms of accommodation, food, activities and care. We always strive to provide a warm, friendly and welcoming, as well as clean and tidy, environment. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve!

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Willows Care Home

Care Provided by Willows Care Home

Good to Know

Funding & Fees Guide for Willows Care Home

Facilities