Review from L B (Daughter of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience

Willows is always clean and the staff friendly.
Communication is sometimes difficult, particularly telephone calls to residents who cannot manage their own mobile or telephone.
They do have an excellent standard that if a resident has to go to hospital as an emergency a carer from Willows will accompany

them, ambulance and A & E waits are so long this has been a great comfort to family and resident alike. There is a good activity schedule for residents who are able to participate and a lovely garden.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Many thanks for your kind review. We are so pleased that you feel our home is well organised in terms of residents' appointments and hospital trips, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve! We have had conversations before regarding telephone conversations with your mum, and have discussed various options on how to make these work better. We are happy to talk further to you about this.

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Review from Donna J (Daughter of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience

My dad came to Willows at the end of January and transitioned from the hospital on end of life.
In the time spent at Willows, he has now realised that Willows is an extension of his own family. The care that has been shown to my dad has been no more than above and beyond.
Only in the last couple

of days did the manager ask my dad for the last wish that she could support my dad with what he would like, and it was to be able to go outside into the garden with some of his family. Without hesitation, the manager supported the family to make this happen and a tea garden party was put together. My dad was overwhelmed with appreciation. We thank you so much.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Donna, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you all as part of our Willows family. I will pass on your comments to the team, who will be very happy to receive them. Thank you for putting your trust in us.

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Review from Carole F (Niece of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience

My relative currently has numerous problems as a result of her progressing illness, however, the staff and management always address her needs with sincere compassion. They take time to listen to her, discuss any issues she has and in doing so provide the very best of care. When I am not able to visit

I can routinely keep up to date with her daily care by reading the online journal which is an excellent source of information. The carers and nurses are a well lead team as a result of excellent management.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Carole, thank you for your very positive comments about your loved one’s care. The team and I are delighted to see how happy and thriving your aunt is at the home and we very much welcome your feedback. She is certainly a character and is very popular with staff and other residents and we all love listening to her stories and life experiences. Thank you for your continuous support.

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Review from Sue J (Niece of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience

My aunt passed away very recently. During her time at Willows, she was well looked after and treated with care, dignity and respect. The environment was pleasant and homely and visitors were made very welcome. My aunt didn't participate in all the activities, leaving her to enjoy watching. She could

not have ended her days in a better place.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Sue, thank you very much for your review. The team and I are delighted that you were happy with your loved one’s care. We have fond memories of your aunt while living at the care home and she was certainly a big personality and is very much missed by staff and other residents. We would like to offer you and your family our sincere condolences, and our very best wishes for the future.

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Review from Nataly K (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

I am really happy with the care the Willows Care Home provides for my mother. My mother has been living at the Willows since April 2018. She had a challenging behaviour due to Alzheimer's disease and no other care home agreed to take her. Only the Willow's had a highly professional staff to handle her

behaviour. I can't say enough how kind and caring everyone is there. They look after my mother like after a family member. The care home is always clean, the food is good, they provide snacks and drinks between the main meals. All services are well organised. They have a busy event schedule. Unfortunately, my mother couldn't really benefit from the events as her mental capacity was gone. But my mother-in-law that moved in last year and is in full mental capacity really enjoys all the events. We feel really lucky having our mothers living in the Willows Care Home.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Nataly, many thanks for your kind review. We are so pleased that you feel our home is warm, friendly and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve! Thank you for your continuous support and understanding.

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Review from I R (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

A wonderful home clean and pleasantly presented, with caring and attentive staff, lovely meals, approachable and responsive management. I feel reassured that my father gets the best care he can at Willows Care home.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Thank you for your kind feedback and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you all as part of our Willows Care Home family. I will pass on your comments to the team, who will be very happy to receive them.

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Review from A M (Daughter of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience

My mum stayed in this home for two week's respite last August. Her dignity was not respected, she was not treated as an individual. Mum always looked dishevelled, hair not combed when visited most days. Her dietary needs were not met. Health and safety repairs to her room were not done. The bedding

was not good quality and furniture of a basic standard. Mum's room had no heating even on cold days. We complained continuously but very little changed. Staff don't interact with residents in the main seating room, they just observe and in our opinion lacked training in dementia. The manager’s response to our written complaint was dismissive and full of denial, about our mum’s very poor experience. She got the dates of our mum’s stay completely wrong by two months. She even refused to take responsibility for many areas of our complaint. This home is the most expensive that we viewed at the time. However even though that wasn’t why we chose it, Mum did not receive the level of care expected.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

We are sorry that you are unhappy with your mum’s care during her two-week respite stay in August, and with my response to your email, received in October. Although you did raise a couple of issues during her stay (dealt with at the time), the remainder were a surprise, as we parted amicably when your mum went home. But, given the scope of your concerns, we are escalating them to our Quality & Compliance department who will review your comments here, along with your original email complaint, and come back to you with a full response.

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Review from Julia N (Daughter of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience

Willows is a very well-led and well-run home with an approachable and responsive management team. All the staff and management are very welcoming, friendly and dedicated, and they obviously care about Mum and the other residents they look after. The home is modern, and residents' rooms and communal

areas are kept clean, bright and airy. Mum has been a resident at the Willows for over four years, and she and we know she is safe, generally happy (taking into account her medical condition) and in good hands. We'd have no hesitation in encouraging other families seeking a care home for their relative to actively consider The Willows.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Julia, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Willows Care Home. We look forward to seeing you and your family again when you next visit.

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Review from Shorayn F (Daughter of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience

My father has been in the Willows care home for approximately two months now. Everyone seems very friendly. He is bedbound so can't join in in any activities provided but this doesn't bother him. The only problem l have come across is some clothes not being returned to him.
As long as my father is

happy then so am l. He is getting the care and attention that he needs and that's what matters most.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Shorayn, thank you for your recent feedback. We do organize 1:1 activities for people who cannot join in group activities so we ensure everyone gets activities that suit them. We’re sorry to hear that some of your father’s clothes have not been returned to him. Our housekeeping team prides itself on providing a good service and has set up a number of initiatives to ensure that clothing and personal items are properly returned. We will look into this and see what has happened to your father’s belongings.

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Review from Tara C (Niece of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience

Management is a joke. Rude and unhelpful. Wouldn’t put my worst enemy in here. No one seems to know what’s going on. They don’t do what they say they will do. It’s understaffed as all homes are. It’s just awful.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Hi Tara, thank you for your review. We are sorry to hear that you seem unhappy with aspects of the home, although you have not been at all specific about what it is that you do not like. We are aware that you have not visited your aunt here at Willows recently, but are more than happy to meet with you and discuss these in confidence with you next time you visit. You may prefer to make an appointment, so please feel free to call me.

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Review from Victoria F (Daughter of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience

My mother-in-law has been a resident of Willows Care Home for 3-years, and she is happy there; she is suffering from dementia, so it is a bit difficult to gauge her feelings. I have no complaints about her treatment and care. The home has done very well dealing with the Covid problem.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Victoria, we very much appreciate that you took the time and trouble to give us such a kind review. Thank you for your continuous support during Covid and for your patience and understanding. Your mother-in-law is certainly a character, and she has created a great relationship with the staff. I will pass on your comments to the team, who will be very happy to receive them.

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Review from Geoff F (Son of Resident) published on 29 October 2021
Submitted via Website • Report

Overall Experience

Willows is a well-led, well-run home. It is clean and comfortable, the care is exemplary and they have excellent working relationships with outside health providers (GPs, Chiropodists, Dentists, etc).
During the extremely challenging Covid-19 pandemic Willows have been able to maintain a safe environment

for the residents and infections have been kept down to a minimal level.
When asked for an opinion on Willows my normal response is that it would be hard to think of any way the quality of the home could be improved.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Geoff, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. We look forward to seeing you and your family again when you next visit.

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Review from J H (Daughter of Resident) published on 29 October 2021
Submitted via Website • Report

Overall Experience

Lovely environment with helpful and caring staff who treat the residents with respect. Staff are patient, kind and caring. Couldn't hope for better care for my father. Despite his degenerative condition, he seems much happier and more communicative since being here as the staff really take the time

to talk with him.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Thank you so much for taking the time to complete a review of Willows care Home. We are extremely happy to have your father with us and enjoy hearing, at first hand, about all your experiences as a relative. I will ensure that your kind comments are passed onto the team, who will really appreciate them.

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Review from Peter B (Respite Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience

When I arrived at Willows Care Home, I was made to feel welcome straight away. The staff here have been absolutely fantastic, and they have tried their best to help me in almost everything that I have asked of them. Before I came here for respite following my operation, I was falling over every day.

If I had not had the help that was offered and given to me I am certain without a doubt that I would have lost one of my lower legs that got infected before here.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Peter, thank you for your kind feedback, which is much appreciated by the team. It is such a pleasure to care for you as part of the Willows family. We work hard to provide high-quality care with dignity and compassion and delighted to hear that you feel the staff are pleasant and helpful. We all love having you with us, and very much enjoy hearing all your stories and about your life experiences.

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Review from Belinda F (Daughter of Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience

My Dad came here after discharge from hospital due to not being able to return to his previous care home. Willows Care Home are amazing at communicating with us as a family and always available to speak to and answer questions about my Dad. The overall appearance and atmosphere in Willows is amazing,

all staff are professional and friendly. There are many differences (that are all positive) in comparison to other care facilities immediate consideration and referrals have been made on behalf of my Dad.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Belinda, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you both as part of our Willows family. I will pass on your comments to the team, who will be very happy to receive them.

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Review from Andrew C (Respite Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience

Staff were kind. Looked after my every need. Under the circumstances, it was as comfortable an environment as one could hope for. The staff are all exceptional people who show the utmost respect and compassion to all the residents, irrespective of the reasons for being placed at Willows. I thought the

observance of the current Covid restrictions, including visitors, was meticulous, thorough and adhered to at all times. All staff, particularly senior nurses and management looked after me impeccably even though I was there for rehabilitation, rather than full-time and permanent care. Thank you again to all of you.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Thank you for your feedback. We are happy to have been able to support you through your rehabilitation. We will be missing you. As you promised, we will be awaiting your visit, not as a patient but as a simple visitor. All the best.

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Review from Steve W (Son of Resident) published on 30 July 2021
Submitted via Website • Report

Overall Experience

We selected Willows Care Home as another member of the family had stayed there. Although my Father's stay was short as he was on 'end of life' care, I found both the home and staff caring and attentive to my Father's demanding needs. I would thoroughly recommend it to other families. I would also like

to mention how clean and well maintained the home is and the food was exceptional. The linen was always clean and crisp. Thank you.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Steve, thank you for your feedback. Your father was a very special person that has definitely left a lot of good memories around the home, but also around the staff. Myself and your father had a very good relationship, as we say one of a kind. We will deeply miss him.

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Review from Richard P (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience

My late mum was always treated with dignity and respect. I was reassured that Mum was safe during lockdown periods. I pay tribute to the staff at Willows Care Home who kept the home Covid free. There were no Covid related deaths during the 18 months that Mum was resident at the Willows. Some staff members

even became friends with my mum. I was always treated with respect and warmth too. My only disappointment is that alternative arrangements were not made for Mum to be visited by an optician and dentist.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Richard, thank you for your feedback. Your mum was a greatly recognised character at Willows and we are all missing her very much. As you stated, during Covid-19 the team have worked really hard to keep everyone safe and they were successful with that. Sadly, some guidelines did restrict us previously from having non-urgent professionals into the home. We are hoping to be able to fully allow more professional and visitors to come to the home, once is safe and the guidelines permit us to do so.

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Review from June M (Wife of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience

Very pleased with Willows Care Home. My husband has been a resident for over three years, and his behaviour has greatly improved since going into Willows. All staff are wonderful with the residents. Rooms are always lovely and clean. Overall, a lovely place.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear June. Thank you for your feedback and for working with the team to ensure that your husband receives the best support. It is always a pleasure to listen to your family’s life stories and to have you as part of the Willows family!

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Review from Colin B (Son of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience

We were very pleased with the care my mother received at Willows. The staff were fantastic and the home was well run, clean, bright and airy. I could not have hoped for a better home for mum to spend the last weeks of her life.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Thank you for your feedback. We feel privileged to have had your mother in our care, a lovely and kind lady that always presented herself with a beautiful smile all throughout her stay at Willows. We will deeply miss her.

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Willows Care Home

Care Provided by Willows Care Home

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Funding & Fees Guide for Willows Care Home

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