Willows Care Home

227-229 London Road, Romford RM7 9BQ
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9.7 88 Reviews
  • Willows Care Home, Romford
Willows Care Home is a friendly and modern nursing home in a pleasant residential area of Romford. The home provides person-centred nursing, dementia and palliative care, as well as short-term care for people who need some looking after following a stay in hospital or whose family/carers are temporarily unable to look after them.

Willows has been designed to offer all the facilities that residents need while retaining a warm and homely atmosphere. There are 72 bright and spacious bedrooms spread over three floors. Each is comfortably furnished and has an adjustable automatic bed, nurse-call system and a TV.

All rooms have ensuite or wet room facilities and large windows. Some ground floor rooms also have French windows opening onto the garden. Residents are encouraged to personalise their room with pictures, family photographs and ornaments of their choice.

Each floor has a team of nursing and care staff that is available 24/7, supported by dedicated teams of chefs, activities, administration, housekeeping and cleaning staff.

The communal areas provide plenty of space for residents to entertain their guests, who are always welcome to stop by for a chat. There is also a dining room and lounge on each floor where residents can gather for meals and group activities or socialising. As maintaining a homely feel is important, the lounge can be arranged to suit residents' preference for quiet time as well.

There is free Wi-Fi as well as lift access throughout, and both the home and the garden are wheelchair accessible. The home’s dedicated on-site salon provides regular hairdressing services.

The large, landscaped garden at Willows offers plenty of seating space to enjoy in pleasant weather when the ‘garden café’ provides residents and guests with tea and fresh pastries.

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Care Provided by Willows Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gail Alcide (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Willows Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,495
    • Self-Funded Residential Dementia Care from £1,495
    • Self-Funded Nursing Care from £1,495
    • Self-Funded Nursing Dementia Care from £1,495
    • RESPITE Self-Funded Residential Care from £1,610
    • RESPITE Self-Funded Residential Dementia Care from £1,610
    • RESPITE Self-Funded Nursing Care from £1,610
    • RESPITE Self-Funded Nursing Dementia Care from £1,610

  • Fees are dependent on the level of care required. Please contact the home directly for more information.
  • (these prices are only a guideline, please contact Willows Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.


  • Parking

  • Free on-site parking for all visitors.


Willows Care Home Reviews (88)

Total of 88, showing 61-80
9.7

Willows Care Home has a Review Score of 9.7 (9.691) out of 10, based on 27 reviews in the last 2 years. Over all time Willows Care Home has 88 reviews.

Overall Experience

  • 65
  • 20
  • 1
  • 0
  • 2

Date Published

88
4
18
27
61

Review from Liz W (Daughter of Resident) published on 4 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Willows Care Home for 15 months and the care she receives is excellent. Staff are professional and caring and very responsive to feedback. Nothing is too much trouble and everyone is very welcoming. The manager is extremely dedicated and effective, communicates very well with
residents and relatives, is visible around the home and is focused on continuous improvement of the quality of care. She has made a very significant positive impact on all aspects of the home since she became the manager in Spring 2020. What is most impressive, is the way Willows has responded to the COVID crisis. Residents have been kept safe and healthy. Attention has been paid to activities to help support residents' welfare. Love the hens. Communication with relatives has been excellent. The approach to visiting has been caring, imaginative and safe, so I have been able to visit Mum regularly, which has been so important to our happiness during these difficult times. Very well done.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Thank you very much for your feedback. Your positive approach towards the home has gone a long way, especially during this Covid19 period. Myself and the team highly appreciate all your support and cooperation with us. Keep safe!!!


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Review from John F (Friend of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willows Care Home is an amazing place! My aunt has lived there now for about 18-months, and due to her Parkinson's, can be difficult. The staff and care she receives are amazing! The manager must have been created for the role. She is caring, professional, conscientious and approachable. The office
manager is super efficient and dedicated to his role. Nothing is too much trouble. The entertainments team constantly strive to be imaginative with what they provide for the residents. Afternoon tea, film events with hotdogs, no reason to be bored at all. Food is well prepared and nutritious, my aunt constantly says how good the food is. The carers are very supportive of the residents and again are very professional. One of the carers, in particular, provides so much support to my aunt and has a particular knack of calming my aunt when she is particularly anxious.
A wonderful caring home that I would have no hesitation in recommending!

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear John, thank you very much for the feedback you have given us. The team and I have worked really hard for the past 9 months to ensure our residents get the best service at Willows, and we could not have done any of this without the support of families like yourselves. Thank you again. Stay safe.


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Review from J E (Brother of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You have all looked after my brother so well. He is loved and cared for at Willows Care Home and, although his health continues to suffer, he is in the best place possible for him.
Thank you again.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Many thanks for your kind review. We are delighted to be looking after your brother. He has been amazing and done his best to fight his illness. He has definitely melted our hearts and has a very special place in the home. He’s a talented artist, too, and we all love his paintings and drawings.


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Review from M M (Sister of Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister stayed at the Willows for a short while from 10th March - 27th April. She received end of life care. I found the staff to be caring, professional and approachable. They always kept me fully informed of my sister's condition and any changes that occurred. The Willows seems to be a wonderful
place to be, and it's only a shame that my sister wasn't well enough to enjoy it.

Reply from Vicky Croton, Canford Healthcare at Willows Care Home

Hi M M, many thanks for your very positive review. We are so pleased to hear that you feel that your sister was safe and well looked after while she was with us. During that short time, staff got to know her and everyone at the home was very sad when she passed. We like to think of our staff, residents and their relatives as one big extended family with you and your sister being a very important – and much loved – part of that.


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Review from L H (Daughter of Resident) published on 15 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad became a resident at Willows in November 2018. I can honestly say that the staff here were so caring to my Dad, helping him with his every day needs, especially nursing care, and were very helpful to ourselves too. The home is kept spotlessly clean and his room had everything that he needed. We
will miss coming to Willows now that Dad has passed away.

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Review from Kim Y (Daughter-in-law of Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and friendly care home. Staff are very friendly, kind and caring. They treated my mother-in-law with the utmost respect and dignity.

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Review from R S (Son of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lived in Willows for about three months before he unexpectedly died. While in Willows, he was very well looked after, staff were caring and he always had a good relationship with the staff. My dad was spending time in the reception and he was a very friendly man. Highly recommended for the
caring attitude to the residents and their families.

Reply from Tony Onabanjo, Home Manager at Willows Care Home

Thank you for your feedback. Your dad will always be in our hearts.


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Review from Alan M (Son of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have asked for better care of my father. Thanks to all of your team.

Reply from Tony Onabanjo, Home Manager at Willows Care Home

Thank you for the great feedback. Dad was a big character in Willows and we will deeply miss him. It was a great pleasure having your family as part of the Willows Family. All the best from our team.


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Review from Natasha M (Daughter of Resident) published on 14 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Willows Care Home for nearly three years with mixed and vascular dementia and has been bedridden most of that time. She's really happy and always well, looks cosy and likes all of the staff who never walk past her room without popping in and are always checking on what she's eating
and drinking.

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Review from Diane T (Regular Volunteer) published on 30 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the care home as a visitor at a coffee morning put on by the care home. I had previously visited and was shown around. It is an amazing place. I noticed how light and airy it was, beautiful gardens and very clean, not "smelly". All the residents seemed very happy there and were always going
out or having some entertainment each day. Outside their rooms, they had a picture and a few words about themselves. The staff were very welcoming and friendly and attended to residents as soon as they were asked. The events co-ordinator was amazing at her job and did so much for the home, painting murals, making cakes (which were delicious) and I would not hesitate to recommend it to anyone looking for a place.

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Review from Debbie S (Daughter of Resident) published on 19 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's been a resident now for 4 years. Spotlessly clean care home. Regular entertainment, either going out or singers coming in. Choice of foods good. They will always try to accommodate my father's needs. To be honest the care home gives a feel of one big happy family. I know where my home will
be when I need it.

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Review from Stephen L (Son of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Willows turned out to be the best place for my dad to end his days. He was cared for with dignity and respect, care and compassion. The home is very well cared for too, it is constantly being cleaned, the food is of a high standard and a good choice.


All the staff were amazing, caring, friendly,

gentle and compassionate.


Thank you for everything.


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Review from J B (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good overall but continual feedback between staff and residents is needed regularly. Lovely staff, food, cleanliness, garden.

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Review from J S (Daughter of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willows Care Home has looked after my mother extremely well. The staff are always kind and very caring. They go out of their way to be as helpful as possible and are always cheerful.

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Review from Susan C (Daughter of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at the Willows for nearly four years and sadly passed away at the end of January. The home has always met our expectations and we know mum had been very happy, even with her dementia. In all ways, the care and consideration shown to us over the last few days though has been truly excellent.
Mum returned from hospital after a short stay to spend her last few days at the Willows but sadly this ended up being for just two days. even though my sister and I didn't make it to her bedside in time, I know she died surrounded by her other family who loved her too.

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Review from Kevin B (Son of Resident) published on 17 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Willows for 3 months now and she has said that she feels really comfortable and content there, the nurses and carers on the 2nd floor are all friendly and helpful to help make her feel welcome. The management staff are very friendly and welcoming at all times and willing
to listen and discuss any concerns that we raise. The family was anxious about placing mum in a care home but we all rest assured that the care and support provided by the staff at Willows have put our minds at rest knowing she is being well looked after. So a big thank you to all the staff at Willows care Home.

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Review from Frances W (Wife of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Willows are the most professional home I have ever seen. So clean and beautiful grounds. The manager and all the staff down to the kitchen staff are wonderful.
I am so lucky to have them all looking after my husband.

Reply from Amanda Rae, Peripetetic Manager at Willows Care Home

Thank you for taking the time to complete a review card for Willows Care home, we are very pleased that you are happy with the care given to your husband as we always strive to provide good care to both residents and their families.
We will ensure that your kind words get passed on to the staff. Thank you again
Kind regards


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Review from Tina C (Daughter of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has advanced dementia and after a very stressful period, Willows was the only facility we could find locally that was able to meet his complex needs. They have managed to stabilise his physical health as well as his mood and he now seems as comfortable and content as we could hope for in their
specialised unit.


The permanent staff at Willows are very kind and committed, and do a great job. We are more than grateful for their care.


Reply from Amanda Rae, Peripatetic Manager at Willows Care Home

Thank you for taking the time to write a review for Willows Care Home, we are very pleased that you are happy with the care given to your father as we always strive to provide good care to both residents and their families.
We will ensure that your kind words get passed on to all the staff. Thank you again Kind regards


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Review from Debbie B (Daughter of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This review relates to the second floor, dementia residents. The home is purpose built and only four years old.
Private car park, 'fob' entry, security guard, two lifts per floor.
Reception; Welcoming, visitor book, always someone around.
Rooms; decor is good spec and calm colours.
Kitchen; Very
accommodating, good food and service.
The majority of carers are good, one or two excel at caring.
Agency staff tend to not be good enough! A 'carer' that doesn't 'care' needs to get a job elsewhere.

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Review from Lesley J (Daughter of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

New management has made positive facilities and caring improvements for the benefit of residents and visitors.
Potential changes/improvements will also enhance the experience for all concerned.

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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for Willows Care Home is calculated as follows: ( (243 Excellents x 5) + (52 Goods x 4) + (14 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 314 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willows Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jan 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (1)

Gail

Gail St Juste-Alcide

Job Title: Home Manager

Joined: 2024

Gail is an experienced nurse and clinical manager who qualified in St Luci and has cared for residents in various nursing homes in Norfolk for seven years and in London for over a decade. Gail received a Chief Nursing Silver Award in recognition of her outstanding contribution to Health and Social Care.