Berehill House

Jobson Close, Newbury Road, Whitchurch RG28 7DX
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9.7 56 Reviews
  • Berehill House, Whitchurch
Berehill House is a charming historical property that has been lovingly converted to suit the practice of modern care, offering residents with a country-house style environment in which their health, well-being and security is safeguarded.

Bright and airy interiors make for a pleasant atmosphere, ideal for residential care and respite, while the team are also skilled in the challenges of dementia care.

An active and interesting lifestyle is supported alongside professional care, incorporating cultural and spiritual activities, arts and crafts, music and movement.

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Care Provided by Berehill House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Michelle Hart (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (35)

Funding & Fees Guide for Berehill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • (these prices are only a guideline, please contact Berehill House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Berehill House Reviews (56)

Total of 56, showing 1-20
9.7

Berehill House has a Review Score of 9.7 (9.713) out of 10, based on 22 reviews in the last 2 years. Over all time Berehill House has 56 reviews.

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Review from Mark R (Son-in-law of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing care home. I joined my Wife last week for a Celebration Tea the team had organised for my late Father in Law who passed away at Berehill House in March. My Wife's Step Mum is also resident at Berehill House and whenever we visit, we are always greeted with a warm and friendly welcome.
We have spent many happy hours visiting our relatives and it is so evident how well cared for all of the residents are. Everyone is treated with dignity, compassion and love which is obviously genuine and wonderful to see. My Wife and I have often commented that neither of us would be able to do what all of the staff do, they are nothing short of amazing. To the manager and all the team: keep up the amazing work.

Reply from Michelle Hart, Home Manager at Berehill House

Thank you so much for the wonderful review. We had a wonderful afternoon and it was an absolute pleasure to care for your relative. We do try our best to ensure the residents in our care get to live their best life!


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Review from Lynn R (Daughter of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so pleased to be able to place our Dad (Pops) into Berehill House where our Step Mum has resided for over 2 years. Dad was taken poorly at Berehill House back in August of 2023 when visiting Step Mum and the manager and the team took great care of him until the Ambulance arrived. Sadly the collapse
lead to Dad becoming being diagnosed with Dementia and we desperately wanted to be able to place Dad in the same facility as Step Mum (his partner of 47 years) and after a short period, the manager was able to help. Dad moved into Berehill House in October 2023. Unfortunately Pops' health continued to deteriorate and he lost his fight for life at Berehill House on 16th March 2024 with the family at his bedside. The entire team at Berehill House are absolutely incredible in the love, care and compassion they show to all their residents. They go above and beyond what anyone asks and we will be forever grateful to the entire team. Thank you one and all.

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Review from S B (Son of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Berehill for almost 2 years prior to her recent death. Staff at the home are uniformly welcoming, chatty and were always happy to help. The home is decorated seasonally, gardens well kept and residents seem well cared for and had frequent entertainers visiting and occasional trips
out. I was really pleased with how Mum was looked after. Thank you Berehill staff.

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Review from Christopher C (Son-in-law of Resident) published on 16 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Chose Berehill House Care Home as it was very homely and not institutionalised. Care given is excellent, very friendly and efficient. Feel confident the residents are happy and very well looked after.
Staff are very attentive and sensitive to residents' needs.
Bedrooms are kept immaculately clean
and tidy.
Our relative has been at the home for over five years and is happy and contented and has an excellent relationship with the staff who she calls 'the girls'. There is a real 'family' feel about Berehill, both the staff and the overall environment.

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Review from Alan P (Son of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was dropped off in May to give my dad respite but has stayed in as a permanent resident. The family regularly visit and are extremely happy to see she is getting the best care possible, well done to the manager and the team as from what we can assess, the whole home is relaxed and vibrant which
is a credit to all. Many thanks for giving us comfort at these challenging times.

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Review from Sue C (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents became residents at Berehill House in July 2018. They settled in quickly and my mother is still there (my father passed away in 2021). We have always been happy with the care at Berehill House, the staff are patient, kind, knowledgeable and supportive. The home, itself, is clean, tidy
and there are activities for those who wish to join in. My mother often states that they are "very kind" and she is clearly contented and comfortable.

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Review from Andrea M (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Berehill House in January 2023. Immediately, we were impressed with the level of care he received and surprised with how much affection he has been shown. The carers don't walk past him without either saying hello or stopping to give him a kiss or a cuddle....which he loves! Never
having experience of care homes before, we feel we got very lucky with this one and we sleep so much better knowing he is in good hands.

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Review from Alfie S (Grandson of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff. Looking to make everyone's day. Friendly with both patients and visitors. Food known to be good. Couldn't ask for a better place looking after my grandparents.

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Review from D M (Daughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just recently, two of the carers took my mum and another resident out for a lunchtime meal at their own expense. It is not the first time that staff have gone above and beyond my expectations. I always feel welcomed into the home by all the staff. My mum tells me not to worry about her as she is so
well cared for. This I see in action when I visit her. So good to know she is safe and happy.

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Review from Norman P (Husband of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was taken into care at Berehill House on 6th May 2023 for respite, and has stayed there ever since. She has been treated with care and understanding at all times. She has been happier in the care home than she was at home, because she was among other people instead of just me, and she has always
been a people person. The staff have been considerate, caring and thoughtful of her needs when faced with her illness (Alzheimer's), and have kept me informed of any problems.

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Review from S V (Sister of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly, I can only be full of praise for the general care of my brother. He has settled very well. The staff's kindness and support in every way has eased all our concerns for his well-being for his future. They are always so welcoming and kind in the busyness of their day. Just so cheerful! It does
make a difference. They continue to fill us in of the events of the week and how he has been, activities wise, we have a photo of him planting a flower in a pot which he said he enjoyed. As for the fees - he doesn't contribute as he is on a 12-week assessment hence no rating provided.

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Review from S B (Brother of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother came to the residential home in May. It has been a comfort to know that he has been looked after so well. Very well informed about what is happening with him, like doctors appointments and also when he was poorly he went to hospital. The staff really can't do enough for you, they seemed to
be busy all the time, making sure everyone is happy. My brother is very happy there, he says he gets on with them all and that's a great comfort to me.

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Review from N K (Daughter of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to Berehill House from the hospital, Dad is now more mobile, and his post-operative delirium has cleared. He is washed and put in clean clothes daily and well fed.

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Review from S C (Daughter of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at Berehill House Care Home. The staff are very committed and care for the residents. Mum always looked clean and tidy. Her room is nice and meals look lovely.

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Review from A S (Daughter of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff is always friendly and helpful.

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Review from Tracy L (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, staff caring, supportive and genuine. Dad is very looked after. Lots of activities plus staff respect when he wants quiet time in his room, varied and Dad really enjoys the menu.

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Review from Tony P (Partner of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from Robert M (Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, very satisfied with the situation and I feel happy here.

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Review from Mary S (Daughter of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been so lucky to have a place at Berehill House. All of the staff are caring without exception. They don't just care for the physical or medical needs of residents but their mental well-being as well. The food is excellent and my mother has settled amazingly. I have total peace of mind
knowing that she is so beautifully looked after. The home respects the dignity of all its residents. Thank you.

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Review from Nigel S (Son of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Berehill House very friendly and helpful, they meet my mother's needs and do it in a caring way. Dealing with dementia is not an easy task but all staff show a very good understanding of their needs.
The office staff are approachable with any of my concerns so overall I'm very happy with my
mother's treatment.

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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Berehill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.713 for Berehill House is calculated as follows: ( (199 Excellents x 5) + (50 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 261 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Berehill House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Michelle Hart

Job Title: Registered Manager

Joined: 2015

Michelle’s past experience is in a residential care setting for the last 21 years. Michelle has worked most jobs in this setting from a housekeeper to the deputy, and therefore feels this supports her role now as the Home Manager. Michelle has completed several NVQs in Health and Social Care, including a Level 5 Diploma in Leadership and Management. for health and social care. She has a real passion for maintaining dignity in care and that the residents are treated with compassion and respect. Michelle feels it is really important that the residents enjoy their lives here at Berehill House and that they are supported to remain as independent as possible, as well as to be able to express their views and choices.


In Michelle’s personal life, she has a Husband who she has lived with for over thirty years, they have two grown-up children, three cats and a Labrador called Sammy, who can sometimes be seen at home. In her spare time, she enjoys football with her family.


Frequently Asked Questions about Berehill House

What types of Care is Berehill House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Berehill House provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Berehill House have?

There are 35 Single Rooms.

What are the Facilities & Services at Berehill House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Berehill House to the centre of Whitchurch?

0.0 mile(s) as the crow flies, distance by road may be significantly further.