Asterbury Place

76 Aster Road, Ipswich IP2 0NR
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9.9 52 Reviews
  • Asterbury Place, Ipswich
Asterbury Place in Ipswich is an ‘Outstanding’-rated care home (April 2019) dedicated to delivering the best care while ensuring residents get the most out of each day.

The skilled team provides residential, nursing and dementia care and support that is personalised to each resident’s needs, wishes and preferences. Each resident is involved in decisions about their care and lifestyle at Asterbury Place, and they choose how to spend the day and have a say in decisions about how the home is run.

The home itself has some fantastic facilities for residents to enjoy at their leisure, including a cinema, café, hair and beauty salon and lovely landscaped gardens. Every bedroom is beautifully decorated and furnished, with an en-suite wet-room.

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Care Provided by Asterbury Place

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Down Syndrome
  • Epilepsy
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Victoria Barber (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Asterbury Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • on-site


Asterbury Place Reviews (52)

Total of 52, showing 1-20
9.9

Asterbury Place has a Review Score of 9.9 (9.942) out of 10, based on 25 reviews in the last 2 years. Over all time Asterbury Place has 52 reviews.

Overall Experience

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Review from M C (Friend of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care and dedication given to residents, always with a smile and a cheery word. I visit at least once a week and there is always some form of entertainment especially music related which is well attended and enjoyed by all and mini bus trips out are very much appreciated
sometimes to a pub or to the seaside.

Reply from Caprice Geisha, Home Manager at Asterbury Place

Hi, thank you very much for taking the time to leave us feedback about your experience.


At Asterbury Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Marie W (Wife of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm absolutely blown away by the care my husband has had since he became a resident, not only for him but for how I'm thought of too with everything.
This was one of the hardest decisions to make and the most emotional time to face. The support and guidance has been outstanding by everyone, from the
care my husband is given, to the daily food choices available including their wonderful little cafe, which even family and friends can use when visiting too. There is always a great choice of daily activities to take part in as well. One of the most impressive things alongside the outstanding care, is the cleanliness throughout the whole place, I honestly can't fault a thing. The staff have done wonders to help build my husband's confidence again at what has been one of the hardest and most anxious times. I really can't thank them enough and feel so blessed to have found Asterbury Place.

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Review from Elaine C (Daughter of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father is a resident at Asterbury Place, myself and his family are very happy with the care and attention he is given, all the staff are very friendly and professional, and it is a pleasure to visit him and interact with all the staff and other residents, couldn't possibly ask for anything more.
Excellent.

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Review from Lisa B (Granddaughter of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was 1st moved here in May 2023, and always said "Don't ever put me in a home". She spent 18 months on the Rose Unit specialising in dementia where she thrived, started eating again, laughing, and being her normal sometimes rude nan. All the staff treat her and all the residents like family, my
nan calls them her mates, she swapped over to nursing in November 24 and took a little while to adjust as much calmer on there but seems to enjoy it now. She has the benefit of being allowed to spend time on Rose but has the nursing available on Robin, the home is spotlessly clean, and the cleaners always chat and interact with the residents as well as the kitchen staff again they come out and chat with nan, it's like 1 big family.

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Review from R B (Niece of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is well cared for and her individual needs are understood and catered for by staff. There is always a welcoming atmosphere and the home is of a high standard with good quality interior and cheerful decorations. The management team are very approachable and deals with any queries in a timely
and efficient manner.

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Review from K C (Friend of Resident) published on 23 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You receive a warm welcome as soon as you set foot in Asterbury. The place has a very warm environment. It is kept to a very high standard and you can tell straight away how well the residents are cared for. I know this from visiting a frond over the last few months. I would highly recommend to anyone
to check it out if they are seeking someone for their loved one.

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Review from Geoffrey S (Husband of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has settled in quickly, much to my surprise she is back to her happy self. It appears that everyone treats her and my family with the utmost compassion which is all I could wish for.
Since being there she is clean! Her bed is always clean and the room is spotless! I have been there when staff
have had to clean her up after an accident with her toilet and the empathy and efficiency shown was excellent!
I have noticed everyone smiles and that makes a tremendous difference to everyone. Her clothes are well-kept and very clean.
Moving my wife to Asterbury Place on January 2nd is the best thing I have done! The catering is good and the whole premises exude a feeling of well-being.

Reply from Caprice Geisha, Home Manager at Asterbury Place

Hi Geoffrey, thank you very much for taking the time to leave us feedback about your experience. At Asterbury Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Rachel M (Wife of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As well as taking really good care of my husband, I feel that the staff look after me as well. An example of this was when I was unwell recently and not able to visit my husband. The staff arranged to send me some flowers and I can't tell you how much this was appreciated. In what is a very difficult
time for me to have to live separately from my husband, Asterbury Place has brought some light and it feels like my happy place with him. I know he is happy and well looked after. My husband has a very good relationship with the lifestyle manager who ensures he gets involved in activities and we get to spend precious time together off-site once a week too. The staff on the unit my husband lives in, know him really well and have a good rapport with him. Special thanks to the manager and deputy manager who go out of their way to look after us both. We really appreciate it.

Reply from Robin Hill, Reviews Team at Asterbury Place

Thank you very much for taking the time to leave us feedback about your experience. At Asterbury Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Lynne H (Daughter of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been a resident of Asterbury Place for the last 2.5 years. My mum's words why didn't I do this before? Mum was a person who kept herself to herself, but with staff encouraging Mum to come and join in activities, my mum changed for the better. She went 10-pin bowling and loved quizzes and
bingo. Also her daily jaunt to the coffee shop for cappuccino.
Mum's sight started to fail, but she carried on with activities and even went out for fish & chips on the minibus, loved singing groups and I used to try and join in when visiting, Mum would say you go I'm having fun. We can catch another day.
Sadly Mum passed away, the staff when this happened at her home, as Mum called it were like family. Nothing too much trouble. Even now I drop in for coffee and catch up. Thank you all for making my mum so welcome and us too, making her days happy, right up until the end.
Our family thank you from our hearts.
You're all amazing.

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Review from R P (Sister-in-law of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative has been a resident at Asterbury Place Care Home since April 2024. It was such a difficult decision for his family to make but as soon as we saw how well he had settled in and how much every member of staff genuinely cared about each of the residents, we knew it was the right choice to
enable him to have the best quality of care. From the moment we first walked in the doors, it felt homely. The staff, residents and other relatives have all been so welcoming and helpful. Nothing has been too much trouble. The colourful decor and creative use of all the space available to create a cafe hub at the heart of the building, cinema room, beautiful gardens and so much more, make the building itself feel inviting. Our relative's room is very suitable for his needs and far exceeds what we experienced elsewhere. The menu choices and wide range of activities both on and off-site have been very impressive and enjoyable both for residents and family members. We can't praise the staff enough!

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Review from R B (Niece of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has now been here for several months. I have always found the staff to be very kind. The home is very clean. The staff always willing to resolve issues and provide help and advice.
Can't fault it.

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Review from Paula S (Daughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum has been a full-time resident in the dementia unit since January 2023. All of the staff showed genuine caring and recognition of this incredibly hard day for us as a family.
The care staff go above and beyond to ensure that our mum is cared for. For example, they are always mindful of
her dietary likes and dislikes and make sure that if the menu choice is not to her liking then something else is prepared for her. They are always willing to offer our mum a bath which they know she enjoys. The home is very well cared for by the maintenance and particularly the housekeepers, who keep it very clean. There are always varied activities for the residents of all physical and mental capacity to enjoy. All of the above have been enhanced since the change in the manager and deputy management team for the care home, with often a presence when they are on a non-working day. The genuine care our mum receives is very much appreciated and gives us some peace to know she is looked after.

Reply from Caprice Geisha, Reviews Team at Asterbury Place

Hi Paula, thank you very much for taking the time to leave us feedback about your experience at Asterbury Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Colin W (Son of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all fantastic! It is so wonderful to see all the residents happy, smiling and joining in activities. Like one big happy family. The manager has got it 100% right. From the moment you step through the door, every experience at Asterbury Place is a joy. Well done!

Reply from Caprice Geisha, Reviews Team at Asterbury Place

Hi Colin, thank you very much for taking the time to leave us feedback about your experience at Asterbury Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Sally T (Daughter-in-law of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had heard how lovely this place was, so when my mother-in-law had the opportunity to go here, we jumped at it. She spent only a month here and sadly passed today. The reason for my prompt review is because every single person that worked here that we came across went above and beyond. I cannot thank
everyone enough for their love and kindness. Especially when she passed, they truly showed absolute compassion. Thank you to everyone... you are simply the best.

Reply from Caprice Geisha, Reviews Team at Asterbury Place

Thank you very much for taking the time to leave us feedback about your experience. At Asterbury Place Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from A S (Daughter of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Asterbury Place, within the residential suite for over a year and we are very happy with how she has been looked after there. The home is always clean, welcoming and with a coffee shop stocked with goodies. Our visits often feel like a meeting of friends, as residents and families
get together for a chat. There is entertainment for the residents sometimes twice a day and each area has its own dining room and lounge which feel very homely. Having stayed in other homes for respite we are well aware that not all homes are run this way. Keep up the good work.

Reply from Caprice Geisha, Reviews Team at Asterbury Place

Hi, thank you very much for taking the time to leave us feedback about your experience. At Asterbury Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from K C (Niece of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our 97-year-old aunt into Asterbury two years ago, after living alone in her home for 15 years after her husband passed. We live abroad and we needed a place where she was comfortable and happy, which she tells me she is very happy at Asterbury. The Asterbury staff are very good about communicating
with us to update us on any changes/concerns, etc. She doesn’t hear very well and her eyesight is limited but we are able to video call visit with her on the computer, with the help of the staff. We are able to see her and she can see/hear us to visit. Being able to see her and see how she is doing is such a peace of mind for me. Each department from housekeeping to laundry to the food service to the administration staff are all great at answering our questions, getting back to us on any concerns we have, they go the extra mile to make sure our aunt has everything she needs.

Reply from Caprice Geisha, Reviews Team at Asterbury Place

Hi, thank you very much for taking the time to leave us feedback about your experience. At Asterbury Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Wendy W (Daughter-in-law of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother and father-in-law are residents at Asterbury Place.
Since their admission we have been delighted with the care home, the facilities, staff, food, environment are excellent.
They always go the extra mile with special occasions and make special efforts to ensure residents are supported.

Reply from Reviews Team, Reviews Team at Asterbury Place

Hi, thank you very much for taking the time to leave us feedback about your experience. At Asterbury Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from A L (Son of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very content and happy in the home. They always go above and beyond with the care they give. The activities they offer have been brilliant this month, we really enjoyed the Easter fete. All credit to the home and staff.

Reply from Reviews Team, Reviews Team at Asterbury Place

Hi, thank you very much for taking the time to leave us feedback about your experience. At Asterbury Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Chris H (Son-in-law of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law positively thrives in Asterbury Place, where the care and attention he receives is of the highest quality and delivered with compassion, attentiveness and patience. I am struck by the dedication, hard work, and professionalism of all the staff; their cheerfulness, kindness, and knowledge.
The communication between family and Asterbury Place is first class and during my visits, I always find him happy, contented, scrupulously clean and engaged with his surroundings. Naturally, there is always anxiety when placing a loved one into care, however, I would like to reassure anyone who reads my words that Asterbury Place swiftly gains your trust and admiration through actions and deeds, which ultimately puts you, and your loved one at ease. I would never have envisaged him having to go into care; but now that he is, I am eternally grateful that he is cared for, loved, supported, encouraged, and recognised as an individual by everyone here. Thanks to you all at Care UK.

Reply from Reviews Team, Reviews Team at Asterbury Place

Hi Chris, thank you very much for taking the time to leave us feedback about your experience. At Asterbury Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Ann F (Daughter of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is cared for with the utmost respect and dignity. She has settled very well, only being here for five months. She enjoys the food, and if she doesn't fancy anything on the menu, a substitute is always made for her. As her daughter, I can relax more knowing she is cared for so well. The staff always
have time for me as well.

Reply from Martha Piper, Reviews Team at Asterbury Place

Hi Ann, thank you very much for taking the time to leave us feedback about your experience.
At Asterbury Place Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Current Review Score: 9.9 (9.942)

Overview of Review Score

The Review Score of 9.9 (9.942) out of 10 for Asterbury Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.942 for Asterbury Place is calculated as follows: ( (276 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 292 Ratings = 4.942

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Asterbury Place is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (95)

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Meet the Team (1)

Victoria

Victoria Barber

Job Title: Home Manager

Joined: 2024

Before joining Asterbury Place, I managed three care homes and worked as an operations manager of a hospice for two years.


Before that, I spent nearly 15 years in the NHS, including in cancer and palliative care and cancer service improvement. I’ve undertaken a variety of training and development throughout my career within the NHS, and I also qualified as a Coach and NLP Practitioner in 2018 and am registered with the National Council of Psychotherapists.


I’m a values-driven person, and I was keen to join Care UK because its core values of caring, passion and teamwork align with my own. In this role, you need to be dynamic, approachable and personable. As Home Manager, I’m there for everyone: residents, relatives and colleagues. It fills me with pride to lead a diverse team who strive to always do their best. My favourite part of each day is my drive home, when I spend time thinking about which resident, relative or colleague’s life I made a difference in that day.


Outside of work, I’m a keen gardener and walker. I like nothing more than walking down to the river wall with not a car in sight to watch the birds, wildlife and boats.


Frequently Asked Questions about Asterbury Place

What types of Care is Asterbury Place registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Asterbury Place provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does Asterbury Place have?

There are 80 Single Rooms.

What are the Facilities & Services at Asterbury Place?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Asterbury Place to the centre of Ipswich?

1.5 mile(s) as the crow flies, distance by road may be significantly further.