Asterbury Place

76 Aster Road, Ipswich IP2 0NR
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9.9 52 Reviews
  • Asterbury Place, Ipswich
Asterbury Place in Ipswich is an ‘Outstanding’-rated care home (April 2019) dedicated to delivering the best care while ensuring residents get the most out of each day.

The skilled team provides residential, nursing and dementia care and support that is personalised to each resident’s needs, wishes and preferences. Each resident is involved in decisions about their care and lifestyle at Asterbury Place, and they choose how to spend the day and have a say in decisions about how the home is run.

The home itself has some fantastic facilities for residents to enjoy at their leisure, including a cinema, café, hair and beauty salon and lovely landscaped gardens. Every bedroom is beautifully decorated and furnished, with an en-suite wet-room.

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Care Provided by Asterbury Place

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Down Syndrome
  • Epilepsy
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Victoria Barber (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Asterbury Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • on-site


Asterbury Place Reviews (52)

Total of 52, showing 21-40
9.9

Asterbury Place has a Review Score of 9.9 (9.942) out of 10, based on 25 reviews in the last 2 years. Over all time Asterbury Place has 52 reviews.

Overall Experience

  • 46
  • 6
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Date Published

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Review from Katie C (Granddaughter of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my Grandad regularly, it feels like home as soon as we arrive. all staff are friendly and welcoming. The coffee shop is a great place with a great atmosphere to interact with all staff and other residents. I feel Grandad is treated with the upmost respect and he is very happy here. Overall review
is it's a great place.

Reply from Holly Cole, Reviews Team at Asterbury Place

Thank you very much for taking the time to leave us feedback about your experience.


At Asterbury Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team


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Review from Richard S (Husband of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife moved into Asterbury Place at the end of June 2023, having spent a few weeks at another care home. The translation went very well, she settled quickly and now some four weeks later is very happy and safe. Every visit we have had is a very happy experience. Also, I think Asterbury Place go the
extra mile, not only are the staff caring. They are also very supportive and interested in my wife's and my well-being.

Reply from Holly Cole, Reviews Team at Asterbury Place

Thank you very much for taking the time to leave us feedback about your experience.


At Asterbury Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team


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Review from B L (Partner of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my partner twice a week and have always found a very welcoming atmosphere from all staff. The building is clean and well looked after. The staff are efficient and very friendly. My partner is extremely happy staying in the care home.

Reply from Martha Piper, Reviews Team at Asterbury Place

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Asterbury Place Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from L J (Friend of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very pleasant and welcoming. The rooms are always clean and I enjoy coffee and cake in the cafe. Nice to have a pleasant place to sit and chat.

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Review from C G (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives is excellent in all aspects.

Reply from Martha Piper, Reviews Team at Asterbury Place

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Asterbury Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from J C (Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff and it's a very marvellous home. Everything is to my satisfaction, I can't find fault at all.

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Review from A S (Sister of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with my brother's care.
Everyone in the home is good.

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Review from Peter M (Friend of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are extremely friendly and helpful.
If I was in need of care, I would certainly choose your care home.
Keep up the good work you are all doing.

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Review from L H (Daughter of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Asterbury Place is an amazing care home. Mum has settled into her new home very quickly and this is down to the care she is receiving. From the point of arriving at the home, Mum was greeted with smiles and a warm welcome. Each member of staff goes far and beyond their duties. I feel assured my mum
is receiving the very best care. Thank you all so very much.

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Review from M B (Daughter of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are excellent in caring and understanding, patient and make you feel very welcome when visiting residents. My mother is very happy and content and it's a pleasure to come and visit, feels like she is at home.

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Review from Ann S (Sister of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so happy my brother is being looked after so well. The staff are all very kind and caring. The food is lovely, and the home is very secure so the residents feel safe. Thank you all for the love and care you all give.

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Review from I E (Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a resident over a long period, I find that the conditions as indicated are a true description of how I find my time at Asterbury Place.

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Review from Barbara K (Daughter of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always professional while remaining cheerful and friendly in what have been difficult circumstances. I always have confidence that the staff have my mother's best interests at heart and I have always been welcomed into the home.

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Review from Deborah L (Daughter of Resident) published on 2 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Asterbury Place is a happy place to be due to some amazing staff who have always been happy, helpful and humorous! There is always a 'buzz' about the place with various activities going on including singers and drum fit. Dad enjoys the food, especially the desserts and snacks that are provided. He is
well looked after and the care calls I receive to say how he is getting on are very much appreciated. I would strongly recommend the home.

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Review from S S (Son of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home very clean and tidy. Staff very welcoming on arrival. Excellent covid protection procedures on arrival. Staff all helpful, polite, and smiling. Very caring towards my father. Father neat, clean and tidy and when questioned indicated he was happy. Always well informed regarding his medical
condition and needs.

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Review from D B (Daughter of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Asterbury Place is a safe and friendly home. They try to make it like a family with staff and residents' family members getting on. It's not been easy with covid, they have done great.

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Review from D H (Stepdaughter of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been in Asterbury Place for over 4 years and I cannot fault the care he has received.

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Review from Clare E (Daughter of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad was a resident at this care home. He had symptoms of COVID and the team was supposed to monitor him every four-five hours for 72 hours and did not do so! They maybe checked him three times in this period, resulting in hospital admission on April 8th then passing on 10th April. The staff had PPE
but were not wearing it until the first death, which was my Dad. I also think the manager is very unsympathetic.

Reply from Samantha Debenham, PA to Marketing Director, Residential Care Services at Asterbury Place

Thank you for your review of Asterbury Place. We understand that your concerns have since been investigated and a discussion has now taken place to address them. Care UK took the decision on the 16th March 2020 to restrict visiting to our homes, to all but essential visitors, in an attempt to reduce roots of transmission of the Covid-19 virus into our homes and save lives. Personal Protective Equipment (PPE) was in use throughout Care UK, including Asterbury Place. However, advice and guidance to the adult social care sector at the time was that PPE only be worn where the resident presented as symptomatic or was known to be infected when delivering personal care. The Covid-19 pandemic has been a challenging and upsetting period and we understand for those who have lost loved ones, the impact has been hardest felt. Care UK has attempted, at every stage of the pandemic, to follow and adhere to the guidance provided nationally, adopting at the earliest opportunity changes in guidance and advice, in an attempt to safeguard the welfare and wellbeing of our residents. Thank you again for taking the time to write a review and we are sincerely sorry for the tragic loss of your father.


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Review from Chris R (Son of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has a wonderful atmosphere, from the time you first enter the reception, you are greeted by welcoming staff. Always happy to answer questions and always willing to help.
My Mum, a resident for over two years, has received a standard of care that has always been consistently high. The
food is fresh, and the meals are hastily consumed by residents; keen to get back to participate in organised activities. I would not wish for my Mum to be anywhere else, she is surrounded by genuine caring staff; set in carefully designed, and thought out surroundings.
The lounge area in the home feels calm and relaxed with a large TV screen, the dining area is spacious and clean. The cafe area often has featured entertainers, singers, performers, and the in-house activity staff are creative and ensure all residents have the opportunity to be involved. Whether it be Bingo, Tombola or impersonated singer's; its usually packed and the atmosphere encourages residents to join in and sing along.

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Review from Marlene B (Wife of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our relation has been here he has been very happy with everything and as visitors, we are always made to feel very welcome and we are happy with our relation's care.

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Current Review Score: 9.9 (9.942)

Overview of Review Score

The Review Score of 9.9 (9.942) out of 10 for Asterbury Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.942 for Asterbury Place is calculated as follows: ( (276 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 292 Ratings = 4.942

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Asterbury Place is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (95)

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Meet the Team (1)

Victoria

Victoria Barber

Job Title: Home Manager

Joined: 2024

Before joining Asterbury Place, I managed three care homes and worked as an operations manager of a hospice for two years.


Before that, I spent nearly 15 years in the NHS, including in cancer and palliative care and cancer service improvement. I’ve undertaken a variety of training and development throughout my career within the NHS, and I also qualified as a Coach and NLP Practitioner in 2018 and am registered with the National Council of Psychotherapists.


I’m a values-driven person, and I was keen to join Care UK because its core values of caring, passion and teamwork align with my own. In this role, you need to be dynamic, approachable and personable. As Home Manager, I’m there for everyone: residents, relatives and colleagues. It fills me with pride to lead a diverse team who strive to always do their best. My favourite part of each day is my drive home, when I spend time thinking about which resident, relative or colleague’s life I made a difference in that day.


Outside of work, I’m a keen gardener and walker. I like nothing more than walking down to the river wall with not a car in sight to watch the birds, wildlife and boats.