Mildenhall Lodge

St John's Close, Mildenhall, Bury St Edmunds IP28 7NX
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9.9 114 Reviews
  • Mildenhall Lodge, Bury St Edmunds
Mildenhall Lodge care home provides the best personalised residential, nursing and dementia care for older people on a short-term or permanent basis.

The purpose-built care home has been designed to offer comfort in luxurious surroundings. Bedrooms are complete with ensuite facilities and residents also benefit from a café, bar, cinema room and hair salon.

When your loved one joins the home, the team works hard to get to know them and the rest of your family, so they can provide care that's personalised to the individual. They'll learn about residents' life stories, interests, likes and dislikes to inform care and activities plans, enabling them to continue to enjoy the best possible lifestyle.

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Care Provided by Mildenhall Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hannah Nurse (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014

Funding & Fees Guide for Mildenhall Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,586
    • Self-Funded Residential Dementia Care from £1,676
    • Self-Funded Nursing Care from £1,826
    • Self-Funded Nursing Dementia Care from £1,916
    • RESPITE Self-Funded Residential Care from £1,586
    • RESPITE Self-Funded Residential Dementia Care from £1,676
    • RESPITE Self-Funded Nursing Care from £1,826
    • RESPITE Self-Funded Nursing Dementia Care from £1,916

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Mildenhall Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Mildenhall Lodge Reviews (114)

Total of 114, showing 1-20
9.9

Mildenhall Lodge has a Review Score of 9.9 (9.854) out of 10, based on 41 reviews in the last 2 years. Over all time Mildenhall Lodge has 114 reviews.

Overall Experience

  • 97
  • 16
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Date Published

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Review from A G (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been residing at Mildenhall Lodge for nearly a year now. The difference in her is amazing. Mum has dementia, and from being someone who was so anxious, isolating herself away from others, not eating properly, etc - she is now going on group outings, she has made friends, is eating properly and
is happy!
I live some distance away so can't visit as much as I would like but I know the staff will contact me if there are concerns. I can see her regularly on social media, doing things that I never thought I would see again.
The staff are so conscientious and cheerful. The home always smells nice and clean, and you can see how much pride and care has been invested in it.
My brother visited yesterday when she was looking forward to bangers and mash for lunch and said it was a brilliant visit.
I really can't praise Mildenhall Lodge enough, and would not hesitate to recommend it to anyone who is worried about an elderly relative. Thank you.

Reply from Hannah Nurse, Home Manager at Mildenhall Lodge

Thank you for your lovely review!
I am so pleased this first year has gone so well for you, Mum and your family. Mum seems to have settled into the home really well and making lots of friends and relationships which is lovely.
I will pass your comments on to the team.
Thanks again,
Hannah and the team.


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Review from Jennifer S (Niece of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My siblings and I visited our uncle and were extremely impressed with not only the care home but also the staff. We received a very warm and welcoming response from all the staff we met. But more importantly, we knew our uncle was safe, comfortable and certainly treated with dignity there, thank you
all. I just hope there is a care home like yours where I live if needed.

Reply from Hannah Nurse, Home Manager at Mildenhall Lodge

Thank you for your lovely review Jennifer, we are so pleased that you feel this way and that your Uncle is safe and well looked after.
Your comments are very kind and I will ensure to pass onto the team your lovely words,


Thanks again,
Hannah and the team.


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Review from Frank C (Husband of Resident) published on 19 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mildenhall Lodge care home has some of the nicest people I have ever met. They are very kind, hard-working, never miss a trick. They show so much love to their patients. I have never found fault with any of them. They go out of their way to help everyone.

Reply from Hannah Nurse, Home Manager at Mildenhall Lodge

Thank you for your lovely words, Frank, we are so pleased you chose us to look after your lovely wife. You are both a dream and we love having both of you in our family at Mildenhall Lodge,
I will pass on your lovely words to the team,


Thanks again Frank, from all the team.


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Review from S F (Daughter of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are excellent and my mum feels safe here.

Reply from Hannah Nurse, Home Manager at Mildenhall Lodge

Thank you for taking the time to leave a review. I am glad you feel the staff excellent and most importantly that mum feels safe here with us at Mildenhall Lodge.


I will pass on your lovely review to the team,


Thank you again,
Hannah and the team!


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Review from M T (Wife of Resident) published on 28 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a scare in October, when we thought my husband was close to end of life, the superb care he received from our doctor and Mildenhall Lodge caring staff, he pulled through. They go over and above to look after him and me also with the utmost respect.

Reply from Hannah Nurse, Home Manager at Mildenhall Lodge

Thank you for your lovely review. I know you were very vocal to the team about your views, however I will ensure to pass these lovely comments on the team.
Thank you again,
Hannah and the team.


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Review from Diane K (Friend of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a pleasure to visit our friend today. We had a friendly welcome from the staff and everywhere was immaculate. We enjoyed a coffee in the cafe. Our friend showed us around and we were very impressed.

Reply from Hannah Nurse, Home Manager at Mildenhall Lodge

Thank you for spending time to leave us a review, I am pleased to see the scores you have left and the comments you have made are positive and we will continue to work on these areas to keep improving.


Thank you again,
Hannah and the team.


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Review from J B (Daughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended one of the relative's meetings for the first time and was blown away by the pride and care the manager, deputy, and entertainment/activities coordinator infused in everything said.
It is clear to see that the ethos of this care home is one of deep-rooted caring with an eye to improvement
should anything fall below their high standards.
Great to hear the events coming up in the next couple of months; the residents will be busy!

Reply from Hannah Nurse, Reviews Team at Mildenhall Lodge

It was so lovely to see you at the relatives meeting, thank you so much for taking the time to come along.I hope, with it being your first meeting you was happy with the meeting. Your lovely comments are greatly appreciated and I will pass onto the whole team.We hope to see you at some of our up coming events! Thank you, Hannah and the team!


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Review from G A (Relative of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mildenhall Lodge is friendly, community-minded and well-run. Staff are approachable and generally nothing is too much trouble. Always clean, always well-staffed. Activitities are regular, and well thought out with much effort made. Would always recommend to others. Run as a care home should be.

Reply from Hannah Nurse, Reviews Team at Mildenhall Lodge

Thank you very much for your kind words and positive review, I am glad you feel this way about your loved one in the home. Saying you would recommend to others is very heartwarming so thank you, I will ensure to pass your review onto the team. Thanks again, Hannah and the team!


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Review from L C (Daughter of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for nearly 7 months and has had excellent care in a friendly and caring environment. She is happy and content.

Reply from Hannah Nurse, Reviews Team at Mildenhall Lodge

Thank you for your lovely comments, I am glad that Mum is happy and content, thank you for your lovely review and I will ensure to pass on to the whole team! Thank you again, Hannah and the team.


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Review from H R (Daughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After a shaky start on our part, the staff have been very supportive and done their best to provide care to my father. His rapidly changing moods have meant that he is challenging to help but the more experienced carers have dealt with this with humour and kindness. The rooms could be bigger and brighter
and the furniture is minimal and a little tired-looking but the communal areas are bright and comfortable.

Reply from Samantha Debenham, Reviews Team at Mildenhall Lodge

Thank you for taking the time to leave feedback for Mildenhall Lodge, your feedback is greatly appreciated by the team. I am sorry to read it was a shaky start, and we understand it can be a very difficult time at the start of transitioning to a new environment. I would like to thank you for your feedback on the rooms being brighter and on the furniture. Please be reassured we will take this feedback on board and look to make improvements where needed. Thank you once again for your feedback and we hope you will soon see the improvements made where needed. Best wishes.


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Review from Sharan C (Daughter of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommended. All the staff are simply amazing. I just don't know how to begin to express my thanks to everyone at Mildenhall Lodge for their exceptional care and kindness to my mother and our entire family. They made you feel like part of a huge welcoming family so very considerate and caring.
The onsite chef and kitchen staff whipped up special requests to try to get Mum to eat when her appetite disappeared. Nothing is ever too much trouble. Making birthdays and anniversaries special celebrations. There are always activities and any excuse for a party. Weekly entertainers. The manager is very helpful friendly and easy to contact. During Mum's passing they were so considerate and caring. Assisting with difficult tasks understanding helpful and just like family. They are all so genuine. All residents are treated like family. Myself and my family are forever grateful for your support and kindness.

Reply from Hannah Nurse, Reviews Team at Mildenhall Lodge

Thank you very much for your lovely words, I have passed this review onto the team as it very much their hard work and dedication to ensure that your mum's care was delivered to the high standard we expect. I am glad you and your family felt supported and that you feel like the residents are treated like family, the means alot to us all in the home. Thank you again, Hannah and the team.


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Review from Dave H (Son of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some absolutely amazing staff, going above and beyond. Deserve better pay!

Reply from Hannah Nurse, Reviews Team at Mildenhall Lodge

Thank you for your review, also thank you for recognising our hard working team, I will ensure to pass this onto the team. Thank you again, Hannah and the team!


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Review from Shirley K (Daughter of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad seems to be happy and is well cared for at Mildenhall Lodge. He has dementia and his needs and understanding of life are understood by the carers, and he is very well supported and looked after. His every need is met, and the family is kept informed of everything about Dad. Mildenhall Lodge
is very welcoming, a happy place, and the carers are marvellous. The activities are incredible, food delicious, and as a family, we feel lucky for Dad to be there.

Reply from Reviews Team, Reviews Team at Mildenhall Lodge

Thank you for your positive review of Dad's care and time since being at Mildenhall Lodge. I will ensure to pass on your lovely feedback to the team and again, thank you for taking the time to leave us a review.


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Review from J C (Sister of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The initial impression of the building from the outside is favourable. The entrance and reception area welcoming and the staff on duty are keen to help. Taken to my brother's room which I found light, airy and a good size. The staff whom I saw were caring and patient! My brother seems to be happy and
content living at Mildenhall Lodge. Unable to rate all areas as not applicable to me.

Reply from Caprice Geisha, Reviews Team at Mildenhall Lodge

Hi, thank you very much for taking the time to leave us feedback about your experience. At Mildenhall Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Patricia S (Respite Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good great help.

Reply from Reviews Team, Reviews Team at Mildenhall Lodge

Thank you very much for your positive review of Mildenhall Lodge.


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Review from C D (Niece of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Mildenhall Lodge has been truly positive. All the staff are friendly and also very helpful. Nothing is too much trouble. My aunt has flourished since she arrived just over a month ago. She is enjoying her life in a way she hasn't done for a long time.

Reply from Caprice Geisha, Reviews Team at Mildenhall Lodge

Hi, thank you very much for taking the time to leave us feedback about your experience. At Mildenhall Lodge Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Ernest S (Husband of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in the home for 3 weeks now and her care has been excellent.

Reply from Reviews Team, Reviews Team at Mildenhall Lodge

Hi Ernest, thank you for leaving the home a review, we really appreciate all your positive comments and will pass them on to our team.


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Review from P M (Wife of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the treatment my husband is getting.

Reply from Caprice Geisha, Reviews Team at Mildenhall Lodge

Hi, thank you very much for taking the time to leave us feedback about your experience. At Mildenhall Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from A M (Wife of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are lovely, happy and caring.

Reply from Reviews Team, Reviews Team at Mildenhall Lodge

Hi! Thank you for your 5* feedback for Mildenhall Lodge, I will ensure to pass this on to the whole team here. Again, thank you, greatly appreciated.


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Review from L E (Daughter of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been consistently pleased with the level of care my mum received at Mildenhall Lodge. I feel that Mum is safe and well looked after and that provided me with peace of mind, which is precious. Staff are friendly and engaged. the home also arranges daily activities for residents which I consider
to be very important to stimulate and bring joy to the residents. As a regular visitor, I also appreciate the welcome I receive and the connections I have made as I navigate this difficult journey with Mum.

Reply from Reviews Team, Reviews Team at Mildenhall Lodge

Thank you for leaving such a lovely review, it's warming to hear that you feel safe with your mum in our care. We try to make everyone feel this way, not just our residents but their loved ones too so I am pleased. Thank you again for such lovely words.


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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Mildenhall Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Mildenhall Lodge is calculated as follows: ( (415 Excellents x 5) + (56 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 478 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mildenhall Lodge is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Hannah

Hannah Nurse

Job Title: Home Manager

I started working at Care UK in 2014 through an agency for Glastonbury Court.


I’m proud to have worked my way up, having started in the domestic team, then moving into care and a managerial position as a residential lead at Davers Court, and now Home Manager for Mildenhall Lodge.


I see managing a care home as a privilege. I am very passionate about my role and doing the best for the home, residents, relatives and colleagues. I believe that being open and honest, relatable, reliable and approachable to all groups is very important to achieve the best outcomes for all.


I love working at Mildenhall Lodge because of the challenge of my new role and I’m excited to build new relationships with the team and most of all the lovely residents and families here.


To be successful in this role you need to have patience, empathy, and an understanding of different residents, staff, and family members. You should be polite, always be there to listen and try and understand every situation through different eyes.


The best part of my job is seeing the residents happy, having fun and being able to live their lives the best they can.


A big passion of mine is football and I love to spend time with my daughter. We love to watch her dad playing football all weekend.


Frequently Asked Questions about Mildenhall Lodge

What types of Care is Mildenhall Lodge registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mildenhall Lodge provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does Mildenhall Lodge have?

There are 60 Single Rooms.

What are the Facilities & Services at Mildenhall Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mildenhall Lodge to the centre of Bury St Edmunds?

11.2 mile(s) as the crow flies, distance by road may be significantly further.