Mildenhall Lodge

St John's Close, Mildenhall, Bury St Edmunds IP28 7NX
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9.9 114 Reviews
  • Mildenhall Lodge, Bury St Edmunds
Mildenhall Lodge care home provides the best personalised residential, nursing and dementia care for older people on a short-term or permanent basis.

The purpose-built care home has been designed to offer comfort in luxurious surroundings. Bedrooms are complete with ensuite facilities and residents also benefit from a café, bar, cinema room and hair salon.

When your loved one joins the home, the team works hard to get to know them and the rest of your family, so they can provide care that's personalised to the individual. They'll learn about residents' life stories, interests, likes and dislikes to inform care and activities plans, enabling them to continue to enjoy the best possible lifestyle.

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Care Provided by Mildenhall Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hannah Nurse (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014

Funding & Fees Guide for Mildenhall Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,586
    • Self-Funded Residential Dementia Care from £1,676
    • Self-Funded Nursing Care from £1,826
    • Self-Funded Nursing Dementia Care from £1,916
    • RESPITE Self-Funded Residential Care from £1,586
    • RESPITE Self-Funded Residential Dementia Care from £1,676
    • RESPITE Self-Funded Nursing Care from £1,826
    • RESPITE Self-Funded Nursing Dementia Care from £1,916

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Mildenhall Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Mildenhall Lodge Reviews (114)

Total of 114, showing 21-40
9.9

Mildenhall Lodge has a Review Score of 9.9 (9.854) out of 10, based on 41 reviews in the last 2 years. Over all time Mildenhall Lodge has 114 reviews.

Overall Experience

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Date Published

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Review from D W (Daughter-in-law of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to needing care urgently, the home was very quick to action allocating a room and arranging transport from the hospital to the home. My mother-in-law has thoroughly enjoyed her stay, and has started sleeping well and eating more. It has been lovely to see her interact with the staff and other residents
and taking part in the events that are put on regularly. She has also enjoyed spending time in the garden. A big thank you to all.

Reply from Caprice Geisha, Reviews Team at Mildenhall Lodge

Hi, thank you very much for taking the time to leave us feedback about your experience. At Mildenhall Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Kenneth J (Brother of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased my sister is receiving good care mentally as well as physically ith all the activities you do at the home.

Reply from Reviews Team, Reviews Team at Mildenhall Lodge

Thank you very much for taking the time to leave us a reveiw about your experience. At Mildenhall Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from M G (Daughter of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was resident at Mildenhall Lodge for 22 months. I knew as soon as I walked into the light, airy entrance/reception/coffee shop it would be the right care home for him and I was not wrong. His level of care has been excellent from the nursing and care staff through to reception, catering and housekeeping.
Unfortunately he was not able to take part in many of the daily activities but I was always impressed with what was on offer from the Lifestyle Team. His day-to-day care was great, the care staff very respectful and caring of him and welcoming to us, his visitors; the nursing staff did everything they possibly could for his complex health needs, always seeking advice from specialists when necessary. I always left feeling confident he was being cared for to the best of everyone's ability. I would very much recommend this care home.

Reply from Caprice Geisha, Reviews Team at Mildenhall Lodge

Hi, thank you very much for taking the time to leave us feedback about your experience. At Mildenhall Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from K O (Daughter of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A stark contrast for all the right reasons after our previous care home experience. The home is very grounded offering a high level of care where the residents are the priority. Excellent experience with all the staff - management, reception, admin, care teams, team leaders, catering, and housekeeping
- all very genuine, caring, and supportive. Reviews, updates, and communication are all forthcoming. Making a care home choice is a very difficult one but we are so pleased that we chose Mildenhall Lodge.

Reply from Hannah Nurse, Reviews Team at Mildenhall Lodge

Thank you so much for giving up your time to leave us such a lovely review. We really understand that the transition here to Mildenhall Lodge was difficult for you and your family but we are so pleased that it has worked out in this way. I will ensure to pass on your lovely words to our team. Thanks again.


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Review from Philip R (Son of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in and out of Mildenhall Lodge Care Home for 4 months. The staff were magical, amazing, super kind and went over and above at all times. From the very first meeting to the very last day, they were all outstanding. The facilities are super clean and well-maintained. The staff are totally
professional and nothing is too much trouble. I really can't say enough praise for these carers.

Reply from Hannah Nurse, Reviews Team at Mildenhall Lodge

Thank you for your lovely review on the home, the staff definitely appreciate the feedback. I will ensure to pass this on to the suite, they will be really pleased they have had a positive impact on you and your mother. Thank you again.


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Review from Cheryl B (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care that my mum has and is receiving here. All the staff are outstanding and very friendly and the facilities are excellent. I also think that the variety and frequency of the activities provided is excellent. My mum is totally happy which makes me happy.

Reply from Hannah Nurse, Reviews Team at Mildenhall Lodge

Hi, thank you very much for leaving us a review! I am so pleased that both you and Mum are happy, that is certainly what we wish for every day! Thank you again


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Review from Christopher A (Next of Kin) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited to see my mum back in January, I was completely amazed with the standards of the care home. The facilities were definitely better than the care homes in other places. The care provided from the workers to the residents was outstanding as they carefully and quickly responded to their needs
and requirements. They were all extremely nice and welcoming towards me as well. Overall, it's an amazing care home that the people of Mildenhall can rely on and trust.

Reply from Hannah Nurse, Reviews Team at Mildenhall Lodge

Hi Christopher, thank you for the wonderful review, I will ensure to get these comments fed back to the team as they are really important to them. Thank you again.


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Review from Debbie S (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my dad is receiving at the home. Any problems we have had have been dealt with and sorted. The staff are friendly and helpful and just knowing my dad is safe and happy is very reassuring. The home always looks clean and tidy.

Reply from Julie Dennis, Reviews Team at Mildenhall Lodge

Thank you so much for taking the time to leave us such a lovely review. It is a pleasure to care for your Dad and we are so happy to hear he is safe and happy. Many thanks, the manager and the team at Mildenhall.


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Review from J T (Daughter of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are extremely happy with the care that my father has and is receiving here. All the staff are outstanding and the facilities in the home are excellent. We are also amazed by the variety and frequency of the activities provided.

Reply from Reviews Team, Reviews Team at Mildenhall Lodge

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Mildenhall Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J E (Daughter of Resident) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Mildenhall Lodge for four months. I visited her most days and in that time I was always impressed by all the staff members from the front reception and office staff to those giving Mum personal care. Their kindness, caring and dedication to their job roles are all things which
will stay with me. I had been Mum’s carer for 3 years and knew quickly that Mum was in very capable and safe hands now that she needed 24-hour care. As a family, we were also very touched by the care we were shown in the difficult last 48 hours before Mum passed away. I will recommend Mildenhall Lodge to anyone looking for a care home. A very big thank you to such a wonderful team.

Reply from Caprice Geisha, Reviews Team at Mildenhall Lodge

Hi, thank you very much for taking the time to leave us feedback about your experience and your mum's care here.
At Mildenhall Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We wish you all the best,
Mildenhall Lodge


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Review from Gillian B (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has recently moved to Mildenhall Lodge from another Care UK home. We found the move went very smoothly, and the staff settled her in very quickly, so was not upset during the process. They organised her belongings very quickly to make her feel at home. The caring team are very proactive and excellent
at keeping us informed of her health and activities, of which there are many she can partake in. Standards of cleanliness are very high and when asked to action anything, it is done promptly. The management team are excellent and welcoming. Mum is settling in very nicely, eating well, and seems to be enjoying life as well as her abilities allow.

Reply from Martha Piper, Reviews Team at Mildenhall Lodge

Hi Gillian, thank you very much for taking the time to leave us feedback about your experience.
At Mildenhall Lodge Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from S A (Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are really good. I have my favourites!

Reply from Reviews Team, Reviews Team at Mildenhall Lodge

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Mildenhall Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from S C (Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy and please with it all.

Reply from , Reviews Team at Mildenhall Lodge

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Mildenhall Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from C H (Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our team leader is a very caring lady and nothing is too much trouble. Also, the staff are very helpful.

Reply from , Reviews Team at Mildenhall Lodge

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Mildenhall Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J C (Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been here several weeks, I have felt welcome, and I love my room. Short walk to cafe, shop. Watching visits come and go from my window. My carers are excellent. Food is good.

Reply from Reviews Team, Reviews Team at Mildenhall Lodge

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Mildenhall Lodge Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Helen G (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we would like to thank you for all your care and support over the last two and a half years that you gave to our dad. That is everyone from cleaners, cooks, entertainment staff, receptionists, carers and management. We cannot thank you enough.

Reply from Reviews Team, Reviews Team at Mildenhall Lodge

Hi Helen, thank you very much for taking the time to leave us feedback about your experience.
At Mildenhall Lodge Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from M G (Daughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so grateful for the care that my mum receives at Mildenhall Lodge. The staff are patient and caring in what must be a very stressful job at times. Mum feels safe and at home at the Lodge. Thank you.

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Review from Carol S (Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here for four years, all the care I have received has been great. The suite staff are great, we are treated with respect and dignity whether male or female staff. Our nursing staff are very good. Our rooms and clothes are looked after so well and the food is really good. What
your staff do here is absolutely wonderful. Having been here in Mildenhall Lodge since 1966, I have wonderful contact with everyone.

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Review from Tina H (Daughter of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about Mildenhall Lodge Care Home is great, from the minute you walk through the door. admin and reception staff, the carers, cleaners and the guys in the kitchen are all friendly, professional and it means I feel secure that Mum is in safe hands. Nothing is too much trouble for anyone. I
am glad that if Mum wasn't able to stay in her own home that she has moved to Mildenhall Lodge as she is happy, content, she's even putting weight on which is great as her appetite was poor when she lived on her own.
They keep her mind and body busy with daily, organised activities. I was very surprised how much better she was in everything when she first moved in.
Hairdressers, doctors and chiropodists visit the home and she is able to have lots of her treasured possessions with her in her room. It's the next best thing to living at home. Well done Mildenhall Lodge!

Reply from Caprice Geisha, Reviews Team at Mildenhall Lodge

Hi Tina, thank you very much for taking the time to leave us feedback about your experience. At Mildenhall Lodge Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Christine P (Daughter of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Mildenhall Lodge Care Home six years ago and although it was a wrench moving from her own home and going into care, after an initial period of not being too keen to be there she relaxed and enjoyed the company. The staff are amazing and really look after the residents with compassion
and care.
I feel we were very lucky to have Mum staying in Mildenhall Lodge and I am sure she would agree with all I have said.

Reply from Julie Dennis, Reviews Team at Mildenhall Lodge

Hi Christine, thank you very much for your kind words, we value your feedback. Your mum was very much part of the Mildenhall Lodge family.


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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Mildenhall Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Mildenhall Lodge is calculated as follows: ( (415 Excellents x 5) + (56 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 478 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mildenhall Lodge is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Hannah

Hannah Nurse

Job Title: Home Manager

I started working at Care UK in 2014 through an agency for Glastonbury Court.


I’m proud to have worked my way up, having started in the domestic team, then moving into care and a managerial position as a residential lead at Davers Court, and now Home Manager for Mildenhall Lodge.


I see managing a care home as a privilege. I am very passionate about my role and doing the best for the home, residents, relatives and colleagues. I believe that being open and honest, relatable, reliable and approachable to all groups is very important to achieve the best outcomes for all.


I love working at Mildenhall Lodge because of the challenge of my new role and I’m excited to build new relationships with the team and most of all the lovely residents and families here.


To be successful in this role you need to have patience, empathy, and an understanding of different residents, staff, and family members. You should be polite, always be there to listen and try and understand every situation through different eyes.


The best part of my job is seeing the residents happy, having fun and being able to live their lives the best they can.


A big passion of mine is football and I love to spend time with my daughter. We love to watch her dad playing football all weekend.