Mildenhall Lodge

St John's Close, Mildenhall, Bury St Edmunds IP28 7NX
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9.9 114 Reviews
  • Mildenhall Lodge, Bury St Edmunds
Mildenhall Lodge care home provides the best personalised residential, nursing and dementia care for older people on a short-term or permanent basis.

The purpose-built care home has been designed to offer comfort in luxurious surroundings. Bedrooms are complete with ensuite facilities and residents also benefit from a café, bar, cinema room and hair salon.

When your loved one joins the home, the team works hard to get to know them and the rest of your family, so they can provide care that's personalised to the individual. They'll learn about residents' life stories, interests, likes and dislikes to inform care and activities plans, enabling them to continue to enjoy the best possible lifestyle.

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Care Provided by Mildenhall Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hannah Nurse (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014

Funding & Fees Guide for Mildenhall Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,586
    • Self-Funded Residential Dementia Care from £1,676
    • Self-Funded Nursing Care from £1,826
    • Self-Funded Nursing Dementia Care from £1,916
    • RESPITE Self-Funded Residential Care from £1,586
    • RESPITE Self-Funded Residential Dementia Care from £1,676
    • RESPITE Self-Funded Nursing Care from £1,826
    • RESPITE Self-Funded Nursing Dementia Care from £1,916

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Mildenhall Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Mildenhall Lodge Reviews (114)

Total of 114, showing 41-60
9.9

Mildenhall Lodge has a Review Score of 9.9 (9.854) out of 10, based on 41 reviews in the last 2 years. Over all time Mildenhall Lodge has 114 reviews.

Overall Experience

  • 97
  • 16
  • 1
  • 0
  • 0

Date Published

114
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23
41
73

Review from Teresa O (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I previously visited a relation who was a resident in the care home; he loved spending time there and could not praise the people who worked there enough. When my mother was admitted into emergency respite, I was put at ease with how she was treated. The caregivers at Mildenhall Lodge are friendly,
caring and very supportive.

Reply from Holly Cole, Reviews Team at Mildenhall Lodge

Hi Teresa, thank you very much for taking the time to leave us feedback about your experience.
At Mildenhall Lodge Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from E H (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to put Dad in a home was a huge step. The staff at Mildenhall Lodge have worked hard with Dad to settle him in and adjusted his care according to his individual needs. They have supported him with care and compassion and communicated with me throughout to keep me updated.

Reply from Holly Cole, Reviews Team at Mildenhall Lodge

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Mildenhall Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from S B (Daughter of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful to the staff for looking after our mum with excellent attention to her needs with dignity and relating to her with kindness and affection.
We realise that COVID has affected staff etc and admire how you have carried on.
It would be good if you could get advice from the stroke
and dementia care teams to help us focus on communicating and stimulating Mum.

Reply from Samantha Debenham, Personal Assistant at Mildenhall Lodge

Thank you for rating your experience 5 stars with Mildenhall Lodge.
We appreciate your lovely comments regarding the care provided to your mum.
We are more than happy to provide advice and support to relatives. Please speak to the Home Manager and she will be more than happy to chat with you.


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Review from G N (Daughter of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Three members of staff, in particular, have been amazing over the past few months supporting my dad with health issues. The member of staff on reception is always very helpful.
Standards can drop a little when less experienced staff are on, but I guess we all, after all, start womewhere.

Reply from Samantha Debenham, Personal Assistant at Mildenhall Lodge

Thank you for taking the time out to review us - we value all positive and negative feedback that will help us to ensure we are always improving the service we offer to residents.
We are pleased to hear that you find the team caring and helpful but disappointed to hear you feel the quality of service sometimes drops. We always encourage relatives to speak directly with the Home Manager if there are any concerns with any members of the team so that we can address them immediately.
Our care team undergo regular, in-depth training and we strive to maintain the highest standard of care.


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Review from R C (Son of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a pleasure to come to see Mum. Staff are very friendly and helpful at all times.

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Review from K M (Son of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall care given to my mum by staff has always been very good.

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Review from H B (Sister of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is bright and welcoming. Staff are very pleasant and helpful. Lots of activities for residents, although not applicable for my sister.

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Review from G H (Daughter of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been in the home for over 2 years, I'm happy with the care she receives staff are friendly and fully understand the care she needs.

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Review from S W (Daughter of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though the home has been locked down since July 2020. When we speak to mum on the phone (twice a week) she seems happy and settled. I think all the staff are doing a wonderful job and I trust them to look after mum, well-done everyone.
Of course, we are missing visiting her and we are hoping it's
not too much longer before we can see her again.
Thank you.

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Review from Carole H (Daughter-in-law of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has from the start, treated my mother-in-law with respect, care, understanding and diligence. After two years in residence, my mum-in-law has settled into her new home and I believe she has become part of their Mildenhall Lodge family. Her needs have been met, she always looks well dressed
in her own clothes, kept stimulated and been involved in the home’s activities.

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Review from L L (Granddaughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They have been looking after my Gran so well, and we couldn’t be more thankful to the whole team there. It’s been difficult during the pandemic, but knowing Gran is so well looked after by people who love her makes it that little bit easier. Great place.

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Review from Michael H (Son of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Mildenhall Lodge for just under a year. Sadly it was her last year as she died in hospital a week before her 94th birthday. The care she received from all the staff at Mildenhall was exceptional. She was treated with love, patience, respect, dignity, and understanding. I would like to
pay special tribute to the staff on Lynn Suite who I cannot thank enough for everything they did for my mum. They took the time to get to know her as an individual and not just another elderly person with dementia and other health problems. Communication was excellent and we were always made to feel welcome when we visited from the minute we walked into the reception. There was a full activity programme and being able to keep up with events and news on their social media page was great. The food was always of a high quality and staff were happy to adapt meals. The cafe, dining rooms and corridors are all bright, clean and the environment inside and out is accessible and stimulating.
Thank you.

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Review from Sally G (Daughter of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mildenhall Lodge Care Home is an excellent care home. All the staff are caring and kind. From the management to the carers, cooks, cleaners, activities co-ordinators. It is a great reassurance to us as a family to know and see Mum is so well cared for. The carers looking after Mum have really listened
to us, the family and have taken on board the unique things that make our Mum, our Mum. At Christmas, she was taken to a carol service - that met Mum's emotional and spiritual needs. It's the little things that staff at the care home do for Mum that have given us real confidence that caring for the residents is at the heart of everything they do. The carers knowledge and expertise is clearly evident, and any health issue no matter how small is always flagged up to us - the family. Mum has a quality of care in Mildenhall Lodge looked after by a team of people that truly care. I would highly recommend this care home.

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Review from Simon H (Son of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am just writing to say I can't thank Mildenhall Lodge enough for the care they gave my father in the last months of his life. The care they gave him on Lynn suite was outstanding with all the care and dignity anybody could wish for. There's not one person that could be singled out because they were
all such a good team.

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Review from J B (Sister of Resident) published on 4 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for this home and Miller Suite. In the five months that my sister has been there, she has been shown care and concern of a high degree. Everyone from the receptionist, the maintenance man, the entertainment lady and the rest of an outstanding team.
On her recent birthday,
the kitchen made a delicious cake and everyone made a fuss of her. No wonder she has settled in so well. Thank you.

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Review from Richard H (Son of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives from all the staff is 'exceptional'. She is diligently monitored and cared for. Any health issues are reported back to us immediately. All the carers are very well trained/qualified. Every task is completed calmly and efficiently and they always have a smile on their faces.
The home is always clean, tidy and well organised. Food excellent. It is a huge relief to know that my mother is being so well looked after and I would recommend this care home without reservation.

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Review from Linda K (Daughter of Resident) published on 20 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a great Care Home with extremely caring staff. I know my mum is completely safe and cared for, respected and loved by staff as if she was part of their own family. Lovely modern place with great rooms and public areas and food excellent. Whichever suite the staff work in they appear to know the
names of all residents. A truly fantastic place.

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Review from Jane B (Daughter of Resident) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for my Mum is outstanding. Mum has Dementia and was extremely anxious and agitated before moving into the Care Home. The staff have gone above and beyond to make Mum feel safe and welcome; they have been very caring and their hard work has meant Mum is now settled and becoming content in her surroundings.
The staff are always welcoming and friendly and have time to talk and listen. Feedback is always welcomed and discussed openly. I have peace when I leave my Mum after visiting knowing that she is being well cared for and looked after.

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Review from S D (Daughter of Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very happy with the service. Mum is well looked after and seems settled. A number of personal items have been lost including hearing aids, glasses and items of clothing. This is frustrating but perhaps not unexpected given the number of residents.
I have also noticed mum is much more settled
with regular staff and her character well known.
However, new staff are often unaware of her routines.

Reply from Samantha Debenham, Personal Assistant at Mildenhall Lodge

Thank you very much for your wonderful feedback regarding Mildenhall Lodge. We are so pleased that you are so happy with the overall service provided.


I am sorry that your mother has had some items mislaid during the time she has been living at Mildenhall Lodge. As you have mentioned, it is unfortunately not always unexpected due to the number of residents residing in the home living in a dementia care setting.


We are always growing the team and looking for new dedicated colleagues to join us. As I know you will appreciate, it will always take a little while for new colleagues to get to know residents and for residents to get to know new colleagues, but they are always supported by existing colleagues. Please always feel free to discuss any concerns you have with us at the time, so that we can try and resolve them for you. Thank you again!


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Review from Mike H (Son of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities and staff always friendly and helpful. The main thing is that my mother is happy here and that really is all that matters.

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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Mildenhall Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Mildenhall Lodge is calculated as follows: ( (415 Excellents x 5) + (56 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 478 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mildenhall Lodge is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Hannah

Hannah Nurse

Job Title: Home Manager

I started working at Care UK in 2014 through an agency for Glastonbury Court.


I’m proud to have worked my way up, having started in the domestic team, then moving into care and a managerial position as a residential lead at Davers Court, and now Home Manager for Mildenhall Lodge.


I see managing a care home as a privilege. I am very passionate about my role and doing the best for the home, residents, relatives and colleagues. I believe that being open and honest, relatable, reliable and approachable to all groups is very important to achieve the best outcomes for all.


I love working at Mildenhall Lodge because of the challenge of my new role and I’m excited to build new relationships with the team and most of all the lovely residents and families here.


To be successful in this role you need to have patience, empathy, and an understanding of different residents, staff, and family members. You should be polite, always be there to listen and try and understand every situation through different eyes.


The best part of my job is seeing the residents happy, having fun and being able to live their lives the best they can.


A big passion of mine is football and I love to spend time with my daughter. We love to watch her dad playing football all weekend.