Mildenhall Lodge

St John's Close, Mildenhall, Bury St Edmunds IP28 7NX

9.9 114 Reviews

Funding & Fees Guide for Mildenhall Lodge

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care from £1,586
Self-Funded Residential Dementia Care from £1,676
Self-Funded Nursing Care from £1,826
Self-Funded Nursing Dementia Care from £1,916
RESPITE Self-Funded Residential Care from £1,586
RESPITE Self-Funded Residential Dementia Care from £1,676
RESPITE Self-Funded Nursing Care from £1,826
RESPITE Self-Funded Nursing Dementia Care from £1,916

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

(these prices are only a guideline, please contact Mildenhall Lodge to find out the exact price for your requirements)

Facilities

Bar/Café

Close to Local shops

Gardens

Lift

Near Public Transport

Own Furniture if required

Phone Point in own room

Residents Internet Access

Residents Kitchenette

Television point in own room

Wheelchair Access

Order by:

Review from Hilda A (Wife of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience

You cannot improve on excellence. He is my one worry and knowing he is looked after helps me. They look after him when I am not able to!

The staff are good and have really got to know him.

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Review from Eileen C (Daughter of Resident) published on 25 July 2017
Submitted via Website • Report

Overall Experience

Mildenhall Lodge offered my parents a sanctuary at a time when assistance with their care was necessary. My father is my mother's carer and he required an operation which meant my mother visited Mildenhall Lodge on a respite basis and then my father joined her for post-operative care. This gave me

peace of mind knowing that they were both being cared for in their own right but at the same were able to enjoy each other's company until the time came for them to return home.
My experience personally is one of gratitude as I can honestly say the team at Mildenhall Lodge went above and beyond to welcome and care for my parents. As I don't live locally I was able to make daily contact with Mildenhall Lodge and very quickly built up a great rapport with one member of staff who put my mind at rest on many occasion.
I would recommend Mildenhall Lodge in an instant.

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Review from Marion S (Daughter of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience

We are very happy to have mum living at Mildenhall Lodge.
The care is outstanding.
We are extremely lucky to have mum living there.
All the entertainment the residents have is outstanding and very well thought out.
Thank you all for caring for our mum and giving us peace of mind. Bless you.

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Review from Jean P (Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience

Mildenhall Lodge is an extremely friendly run care home. The care is first class and the residents are made to feel 'at home'.
I have been here 18 months and have been encouraged to take part in the activities, of which there are many, making life more bearable living in a care home.
We have a choice

of good food.

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Review from Norrie W (Daughter of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience

Mildenhall Lodge cared for my mother since it first opened.
We have nothing but praise for the home.
The staff are caring, welcoming and compassionate.
Staff were always responsive to our requests and ensured my mother's best interests at all times.
She spent her final few days in the home surrounded

by her family and supported by her carers.

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Review from Anthony B (Stepson of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience

The attitude of the staff is wonderful, the patience they have in sometimes difficult times - attention to requests (ie toileting) is taken care of in next to no time.
Residents rooms are of a very high quality - all with en suite.

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Review from S J (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

I have been impressed with Mildenhall Lodge Care Home. The home is like a hotel in quality of the fixture and fittings. The staff have been very friendly and helpful in getting my mother settled into the home. Each time I visit, there has been an improvement in her well being and this has relieved a

lot of the worry associated with not being able to visit her as much as I would like.
Once my mother has regained her strength, there are a lot of activities which she can enjoy and how lovely for the home to have an adopted pet, Sinbad the lurcher. Mum loves animals and looks forward to fussing him every day.

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Review from Bernhard B (Resident) assisted by family/friend published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience

A charming, happy, friendly place to be. Staff are fabulous, attentive and caring. The food is outstanding. Nothing is too much trouble.

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Review from D A (Daughter of Resident) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience

More staff are required to give a better service. When I say staff I do mean carers and not management! At times there has been no staff present on wing. Residents require more staff to engage with. Only suitable carers should be on wing not agency staff who would be better on other wings. Overall care

is good.

Reply from Katy Hughes, Home Manager at Mildenhall Lodge

We’re grateful for your feedback and are delighted that you are pleased with the overall quality of care being delivered at Mildenhall Lodge. We would also like to thank you for the constructive feedback, but feel disappointed that you were unable to discuss these with senior management in the first instance. The staffing levels at Mildenhall Lodge are significantly higher than the RCN recommendations, and we continue to review staffing levels weekly so the levels can remain high. We are currently employing some agency staff while we continue to recruit in some roles, and this is a key priority for the home. We encourage all residents and relatives to raise any concerns with us at any time. I’d be very happy to discuss any concerns with you in person, when you next visit the home.

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Review from Rosalind R (Daughter of Resident) published on 18 April 2016
Submitted via Postal Card • Report

Overall Experience

Mum needs help with her hearing aids, often they are not put in correctly, or the batteries are left out or no longer working. Also the lighting is poor, we are still waiting for improvements. Training has been offered several times by a sensory training company. Everyone is very kind.

Reply from Katy Hughes, Home Manager at Mildenhall Lodge

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback. We have addressed this with all and hope that once the training company responds to us and books the training, that this will help to allay any concerns. We encourage all residents and relatives to raise any concerns with us at any time, and I would be very happy to discuss with you in person when you are next visiting the home.

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Review from Steven T (Son of Resident) published on 18 April 2016
Submitted via Postal Card • Report

Overall Experience

I feel my mother is cared for well on the whole. Although there are times when the home appears short staffed. The carers are very good and do their best to care for my mother, which is greatly appreciated.
However I do feel that on occasions there are not enough carers to meet the needs of all the

residents ie. when mother rings the bell in need of toileting, there is sometimes a very long delay or when getting residents up in the morning.
I am only able to visit at weekends and so cannot comment on the management team as they do not appear to work then. Receptionist is very good and helpful.

Reply from Katy Hughes, Home Manager at Mildenhall Lodge

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for your constructive feedback but feel disappointed that you were unable to discuss these with senior management in the first instance. The staffing levels at Mildenhall Lodge are significantly higher than the RCN recommendations, and we continue to review staffing levels weekly so the levels can remain high. We are currently employing some agency staff while we continue to recruit in some roles, and this is a key priority for the home. I can assure you that the call bell reports are checked daily and while it is very rare we have strict policy to investigate any calls over five minutes long. We encourage all residents and relatives to raise any concerns with us at any time, and I’d be very happy to discuss any concerns with you in person when you next visit the home.

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Review from John P (Son-in-law of Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience

My wife and I were very concerned and apprehensive when we left my father-in-law at the care home. This being a permanent move separating my mother and father-in-law, they had been together for 68 years. We had no need to worry, the very high standard of care and support from all staff has been amazing.

My father-in-law has settled extremely well. He is very happy and gets involved in most activities. Many thanks to all concerned!

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Review from D K (Son of Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience

Very good, excellent. My mum feels very happy and content here. I visit three times a week and I take her for a walk around the lovely gardens. The rooms are very clean and homely. The activities are good and she does try to engage with them but sometimes I am visiting so she misses out. Other than

that she really enjoys them.

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Review from Louise J (Friend of Resident) published on 12 October 2015
Submitted via Website • Report

Overall Experience

This home is head and shoulders above our previous experiences of care homes. The staff are so friendly and kind.....my friend in the home also says this regularly. We were apprehensive when changing homes, but this is the best thing we could have done for our loved one. I would highly recommend!

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Mildenhall Lodge

Care Provided by Mildenhall Lodge

Good to Know

Funding & Fees Guide for Mildenhall Lodge

Facilities