Heol Don Care Home

Whitchurch, Cardiff CF14 2AU
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9.5 124 Reviews
  • Heol Don Care Home, Cardiff
Heol Don is a modern purpose-built facility, ideal for a wide range of residential, nursing and dementia care needs for the elderly. An experienced care team tailor care plans to individual needs for short or long term requirements including respite, convalescence and palliative care, as well as care for dementia residential.

Heol Don offers first-class accommodation and facilities including sensory gardens, a hair salon and even an on-site cinema. All bedrooms have ensuite facilities and are equipped with ergonomically designed furniture to provide a comfortable and safe environment. The interior has been carefully designed to enhance care practice and homely comforts, with a wheelchair-friendly vision and support for personal interests.

Nutritious meals are prepared by trained chefs and there is even a night-bite menu for any late snacks and drinks. All dietary preferences and tastes are catered for.

Residents can enjoy a variety of engaging activities and outings to places of local interest. There’s a real sense of community at Heol Don. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Heol Don Care Home.

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Care Provided by Heol Don Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sharon Roberts (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Heol Don Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Heol Don Care Home Reviews (124)

Total of 124, showing 41-60
9.5

Heol Don Care Home has a Review Score of 9.5 (9.473) out of 10, based on 26 reviews in the last 2 years. Over all time Heol Don Care Home has 124 reviews.

Overall Experience

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Date Published

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Review from Barbara W (Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all aspects of care at Heol Don Care Home. Would recommend here as a happy, friendly atmosphere always. Care is a priority.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your review. We are happy to hear you are pleased with the care at Heol Don and that you would recommend us.


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Review from G L (Granddaughter of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother stayed for respite and loved the experience so much that she extended her stay! Heol Don is extremely dedicated to making the residents feel at home and she loved the food and the cream cakes!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your review. It is lovely that your Grandmother enjoyed herself so much she stayed longer. Please let us know if she would like to come stay with us again.


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Review from J B (Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel it's a very good care home. The food is good, and the carers are very caring.

Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you are happy in our care home and feel as though you are cared for well. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from C G (Daughter of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were apprehensive of using respite care as it was a first for us. From the offset we were treated with the utmost compassion and understanding making us feel we were doing the right thing. Our mother was treated like family throughout her stay, as were our family during visits. Heol Don Care Home
is a well managed, friendly, family orientated home, we will definitely use respite care again with you, thank you for everything.

Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that your Mother had a nice stay and felt like family. We are glad that you felt like you was treated with compassion and understanding from our staff. We are looking forward to see you again.


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Review from Sian E (Daughter of Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed by the standard of care at Heol Don. Our father has been treated with consideration and care and has settled in well. The staff are kind and friendly, and they treat him with dignity and respect.

Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

Thank you for taking the time to leave your review. It is lovely to hear that your father has settled in well to our home and that you are happy with the care. Please let us know if there is anything we can do to make your Fathers stay as comfortable as possible.


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Review from C L (Respite Resident) published on 4 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff kind and helpful.

Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you find our staff kid and helpful. Thank you for choosing Heol Don for your stay.


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Review from W L (Son of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The managers and staff at Heol Don Care Home have shown a great deal of understanding and professionalism when making the arrangements for my mother's convalescent care. They have consistently replied to queries and set out Covid procedures clearly.
The site visit was untaken in a friendly and informative
way which gained our confidence that this care home fully met our needs.
My mum has a comfortable, spacious room kept clean and tidy. She has a pleasant outlook. This along with the care of the staff has contributed to her continued recovery from a major operation both mentally and physically.
I would not hesitate to contact Heol on should further care be required. A big thank you to all the staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your lovely review. We are so happy to hear that you were happy with everything in the lead up to your Mum's stay and that our Covid safety policies were reassuring. Please don't hesitate to get in touch should you need our services again.


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Review from J I (Son of Resident) published on 25 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose this care home after viewing a few others and whilst we had to abide by covid measures. We were impressed by the professionalism shown during our external show round. It didn't disappoint during our mothers respite stay, she was very well looked after and made some lovely friends, in fact she
can't wait to go back following her next operation in the New Year. Thank you again Heol Don Care Home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your feedback. We are happy to hear that your Mum really enjoyed her time with us at Heol Don. We will look forward to seeing her again soon.


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Review from L W (Daughter of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's two-week respite stay in Heol Don Care Home was excellent. Every single member of staff was so kind and caring and respectful. Heol Don Care Home is very nicely furnished and has a warm comfortable feeling. My father's room was very spacious and overlooked the lovely gardens. The menu each
day was excellent, highly nutritious. Plentiful and varied. My family were so pleased with Heol Don Care Home and we would not hesitate for my father to return.

Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

Thank you for taking the time to leave your review, It is lovely to hear that your Father had such a nice stay with us. Thank you for choosing Heol Don for your Fathers stay.


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Review from M B (Daughter of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed in Heol Don Care Home for five weeks for post-operative rest and recovery.
The team are very kind and helpful and we are so pleased she received such good care there.
Covid restrictions are in place and although the team are very busy they always tried to help out with special requests
and visits wherever possible.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your lovely review. It is always so nice to hear our staff described as kind and helpful. Thank you for choosing Heol Don for your Mums recovery.


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Review from Cathryn H (Daughter of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad received at Heol Don Care Home was second to none! Although he was only in the home for a short period of time, he was treated with great dignity and respect. The home is in lovely surroundings, and the rooms are of a high standard. The staff are professional but kind and are prepared
to go that extra mile. Thank you, Heol Don, for looking after my dad; it is very much appreciated.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your lovely review. It is always so nice to hear from family members feeling like their loved one was cared for and well looked after by us at Heol Don. Thank you again.


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Review from Sue H (Daughter of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have so much praise to give Heol Don - they have been so accommodating and supportive of my mum and dad since they both went in last month, even ensuring their rooms were close together acknowledging their 62 years of marriage. The food is of a very high quality and has plenty of variety daily. All
the staff are extremely kind and caring, always doing their utmost best to assist with the family visits in a very Covid-safe manner. I know my mum and dad are in the best possible place for them and that is so important for myself and my brother.

Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your parents in our care and feeling like your parents are cared for. Thank you for choosing Heol Don for your parents' stay.


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Review from David P (Son of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad have been in Heol Don for 6 weeks, and they look great! You can tell that they are being well looked after, just by their appearance. They are always clean and in smart clothes. Their rooms are very high standard. They both seem happy and comfortable.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your lovely review. We are glad to hear that both your parents are happy in our care. Please let us know if there is anything else we can do to make them comfortable at Heol Don.


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Review from Jill P (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum decided to move into a care home in May 21, or after a virtual tour of Heol Don, quickly decided it was the place for her - and rightly so. The move happened efficiently and quickly. Mum was given a great welcome, and we were able to spend time with her to settle her in, within Covid rules obviously,
which were rigorously applied. Mum was initially in residential care and loved her room and that she could go out into the garden and was looking forward to joining activities and mixing. Sadly she became ill and was moved upstairs for palliative care after two weeks. The care she received was wonderful, the staff were so kind to her but also very professional. I was with Mum for the last 10-days of her life, and the staff did everything possible to keep her comfortable and to allow me as much access as possible within the Covid rules. She was given choices, re food etc, right up until she was no longer able to decide, and I was treated with care and consideration and felt so well supported by everyone.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your lovely review. We are glad to have been able to support both you and your mum through this difficult time. We hope you will be able to go away from this knowing that she received the best care possible. Thank you again for taking the time to write this review.


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Review from Debra M (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled into Heol Don very easily. The staff are very kind and attentive, and nothing is too much trouble. My mother feels very safe and secure in her environment, and I feel happy knowing she is being so well looked after. The facilities and cleanliness of the home are exemplary.

Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that Mum has settled so well into our care home and feels safe. We hope to continue providing your mother with the best possible care.


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Review from Marian D (Respite Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the moment I am in Heol Don Care Home for respite care. It is the best place I've ever stayed in for help, following many transient ischaemic attacks and a blackout. Never have I been dealt with more effectively or pleasantly and quickly. Not one member of staff has to learn to smile or to act quickly
when a request for help is asked. If one day I have to become a resident I know without a doubt where I'm going.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your lovely review. We are so happy to hear that you feel that Heol Don is the best care home that you have stayed at. Please just let us know if you need us in future and we will be happy to help again.


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Review from P J (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident in Heol Don since September 2019 and he is very happy here and is well looked after. Covid-19 has been very difficult for everyone but Heol Don has been on top of it all and his care has been excellent.

Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your dad in our care her at Heol Don. Please let us know if there is anything we can do to make your dad's stay as comfortable as possible.


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Review from N D (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to Bupa, Heol Don for the care my mother had over her 3-week respite. She thoroughly enjoyed her stay and felt safe which was a great comfort to us as a family. She will definitely be back for another respite stay. Thanks a lot.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your review. Thank you for choosing Heol Don for your mother's stay and please let us know if she would like to stay with us again.


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Review from R W (Sister of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my sister came to stay at Heol Don I have found the staff to be extremely friendly and helpful. My sister's room is certainly five-star and she tells me the food is excellent. I would highly recommend this home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your feedback. We are glad to hear that your sister feels that her room is of five-star quality and that she enjoys the menu that the chefs prepare. Thank you for your recommendation.


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Review from B B (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Heol Don since August 2019 and the care she receives is second to none. The staff are extremely kind and supportive and work tirelessly to meet Mum's needs. The home is very well managed and the accommodation is of a very high standard. I would highly recommend Heol Don.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your lovely review. It is always so nice hearing from families who feel their loved ones are being well cared for. Thank you for your recommendation.


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Current Review Score: 9.5 (9.473)

Overview of Review Score

The Review Score of 9.5 (9.473) out of 10 for Heol Don Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.473 for Heol Don Care Home is calculated as follows: ( (233 Excellents x 5) + (43 Goods x 4) + (6 Satisfactorys x 3) + (7 Poors x 2) + (22 Very Poors x 1) ) ÷ 311 Ratings = 4.473

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heol Don Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 27 Mar 2025

Heol Don is a purpose-built home offering a warm welcome to those needing residential, nursing and dementia care. Wheelchairs can move around easily indoors and out, including all around our large gardens, gazebos and our children’s play area.


Awards / Recognitions (10)

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